The document is a resume for Grace Irene Cornett. It summarizes her professional experience including roles as a paraprofessional, Oracle help desk administrator, and escrow management services. It also lists her skills, education including a master's degree in teaching, and provides references.

1. Grace Irene Cornett
812 Wenstone Park Drive gcornett76@gmail.com
Wentzville, MO 63385 M: (636) 544-3969 H: (636) 439-6773
Seeking employment in theareas of Front Desk Receptionist, Office Manager, or AdministrativeAssistant whereI
can usemy background in communications and computerskills in Microsoft Office Suite, Publisherand Digital
Mediaoutlets. Skilled professional with morethan seven years combined experience as an Office Managerand Help
Desk Administrator. I am aconfident, personable, loyal, organized, compassionate, hard-working, and creative
individual with thedriveand determinationto succeed in any role.
Skills and Strengths
Oracle Proficient CustomerService & Retention Detail-Oriented
Secretarial Skills Published Research Assistant Sales & Marketing
Writer & Editor Team Leader/Player DataEntry
Creative Thinker& Problem Solver Results-Driven Conflict Resolution
Professional Experience
Education
 Worked with special needs students as assigned, developed strategies and led classroom discussions.
 Taught a19-year old autisticstudent how to tiehis shoelaces after anotherParaprofessional had given up.
Administrative
 Input bottlespecifications into Oracle; set-up machines; created, maintained and updatedcustomerprice
lists; responsiblefortheintegrityof supplierand customerdatain the Oracle database; granted/removed
Oracle access for employees. Ran and distributed monthlysales projections forthe current and next fiscal
year, also ran quarterly reports using pivot tables and v-lookups in Excel.
 Established adatabaseforcarriers to bid on routes from ourproduction plants to theirend destination.
 Wrotedetailed ISO 9000 workinstructions forOracle Help Desk use, with which I effectively trained my
replacement.
 Praised by theCIO for myefficiency in theworkplace and thethoroughness with which I performed my
assigned tasks.
Banking
 Monitored escrow collection on accounts handled byCitiBank, contacted customers viaphoneor e-mail.
 Moved moneyelectronically from escrow accounts to the properjurisdiction forpersonal propertytax
reasons.
 Ensured enoughmoneywas being collected for tax bills dueand contacted account holders on an as-
needed basis to let them know iftheir escrow had a surplus orif there was not enough fundsbeing
collected to pay taxes.
 Several customers praised myprofessional demeanorin handling of theiraccounts with mysupervisors.
Employment History
Paraprofessional; Francis Howell High School, St. Charles, MO 11/2012-05/2013
Oracle Help Desk Administrator; Pretium Packaging, Chesterfield, MO 11/2005-06/2008 & 07/2010-12/2011
Escrow Management Services; Citibank/CitiFlex, O’Fallon, MO 08/2005-11/2005
Educational Background
FamilyNutrition Education Program -- Certificate, University ofMissouri Extension 03/2016
Personal and Professional Development--Certificate, Connections to Success 03/2016
Master ofArts in Teaching, Missouri Baptist University 2010-2013
Bachelor ofArts in Journalism, UniversityofMissouri-Columbia 1995-2000
StudyAbroad Program throughMU, VictoriaUniversity ofManchester-England 1997-1998

2. Grace Irene Cornett
812 Wenstone Park Drive gcornett76@gmail.com
Wentzville, MO 63385 M: (636) 544-3969 H: (636) 439-6773
Professional References
MIKE McLEAN
Years Known: 10
Current Position: Chief Information Officer (CIO) of Tacony International
Relationship: Former employer at Pretium Packaging
Contact Information: (314) 265-0750 [mobile]
LISA SILLIMAN
Years Known: 8
Current Position: Church Organist/Choir Director, Music teacher
Relationship: I used to care for her disabled sister and ailing father as a homehealth care aide.
Contact Information: (314) 795-3740 [mobile]; (636) 887-3489
CINDY SCHALLENBERG
Years Known: 10
Current Position: Oracle Functional Specialist at Pretium Packaging
Relationship: Worked closely with me on Oracle and Help Desk Issues. Trained me in how to use Oracle.
Contact Information: (314) 600-0675 [mobile]; (314) 446-8861 [office]
Personal References
JAYNE ROBINSON
Years Known: 21
Current Position: Publisher/Editor/Founder of the Scoop Newspaper
Relationship: Former School Board President for Ft. Zumwalt School District
Contact Information: 2311 Brookfield Ln., O’Fallon, MO 63366; Home Phone: (636) 978-4393
NICK GUCCIONE
Years Known: Less than one
Current Position: Mayor of Wentzville, MO
Relationship: Friend
Contact Information: 1063 Highland Estates Dr., Wentzville, MO 63385 Mobile Phone: (636) 581-9036
MIRANDA BELL
Months Known: 2
Current Position: Facilitator and Volunteer Coordinator at Connections to Success
Relationship: Personal and Professional Development Facilitator
Contact Information: E-mail: mbell@connectionstosuccess.org; O: (636) 940-8027 M: (708) 715-7768