The document contains Eric Patten's resume, summarizing his objective of obtaining an IT job utilizing his skills and certifications, including his work and volunteer experience in various IT roles at HCL America, Kramden Institute, and his education pursuing an Associate's degree in Information Technology and Business Administration from Wake Technical Community College. It also lists his technical certifications, accomplishments, and references.

1. Eric M. Patten Jr
Knightdale, NC
Cell (919) 841 - 2387
Home (919) 373 - 0419
Empatten8504@outlook.com
http://www.linkedin.com/in/ericmpattenjr/
Objective To obtain a job that would allow me to allow me to utilize skills and knowledge to
excel. My current goals are to get the Comptia certification’s to progress my
career. Currently working towards passing the Comptia A+, Networking + and In
the future take and pass the Security+, MCSA Sever 2012, MCSA Windows 7
Certifications.
Work Experience
I.T. Experience
HCL America
Micron Account I.T. Analyst
June 2014 – October 2015
 Disciplined, systematic problem solving skills
 Execute 1st attempt to solve the call
 Creates and escalate Remedy Tickets
 Through knowledge of troubleshooting remote access issues
 Excellent Communication and Professional Conduct
Kramden Institute Computer I.T. Volunteer
October 2013-Curent
• Over 20 hours hands on work experience.
• Triage computers and trouble shooting.
• Cleaning systems for resale/donation.
• Install OS software.
• Take computers apart to recycle the various components.
Extra I.T. Experiences
• Over 12 months classroom/ I.T. experience.
• Repaired personal computers for clients.
• Repaired clients network and set up Internet.
• Clean computers of unwanted programs and software.
Customer Service Experience
Paradise Shop PGA Golf Sales Rep
June 2007-August 2008
• Provided excellent customer service while cashing out customers.
• Responsible for inventory and submitting orders for merchandise as needed.
• Maintained stores tidiness at all times
• Independently open and closed store
I received recognition from the owner and managers for increasing sales by 20% within two
month time of being hired. I received several mystery shoppers’ awards for outstanding customer
service.

2. Rage Inc. Pizza Hut
Cook, Shift Leader, Assistant General Manager
Oct 2005 – June 2007
• Responsible for maintaining NC State Sanitation and health standards
• Created an positive atmosphere for employees and customers
• Provided public schools with daily lunches
I received several Employee of the Month and special recognitions from the regional and district
managers. I was promoted to be team leader within 3 months of being hired.
Volunteer Work
• The Brain Injury Organization Of North Carolina 2005-Current
• South Potomac Church MD 1999-2004
• Miracle Life Ministries International 2010/2011-Current
• Partners In Policy Making Of North Carolina 2008-Current
Education Wake Technical Community College
Associates of Information Technology
Expected June 2018
Associates in Business Administration & Human Resources Management
Expected Fall 2016
Accomplishments
The Prestigious Mike Davis Foundation Award
• Recipient of the “Special Man In The Middle Award”
• The Mike Davis Scholarship is a Scholarship you must be nominated by
your school’s facility. Only three students are chosen out of Thomas Stone
High and several other high schools in conjunction with Richmond University.
• The candidates eligible to be recipients are only seniors. I was the first freshmen
ever and only to receive this Prestigious award.
• The Special Man in the Middle award is presented to a student who exemplifies
characteristics of determination, dedication and leadership in their educational
and extracurricular activities.
• Boy Scouts of America Rank of Eagle Scout.
• God and Country Medal with Boy Scouts of America.
Honor Societies Member
Sigma Alpha Pi, The National Society of Leadership and Success,
• Recommendation based on my Academic Accomplishment and
Leadership Potential, and is recognized as an Achievement of Honorable
distinction.
Phi Beta Lambda, The Society of Future Business Leaders of America

3. I.T. Certification’s
Passed Comptia 801 A+ Prep Course at WakeTech
• 3.5 credit Classroom Hours
Passed Comptia 701 A+ Prep Course at WakeTech
• 3.5 credits Classroom Credits
Passed Comptia 702 A+ Prep Course at WakeTech
• 3.5 credits Classroom Credits
(60 Credited Classroom Hours Comptia A+ 701&702)
Work References
KRAMDEN INSTITUTE (Oct 2013- Current)
• Kramden Institute Jason Ricker ( Supervisor)
Phone: 919-293-1133
• Email:jricker@kramden.org
• I’m a Volunteer Computer I.T. Tech
The PARADIES SHOPS (June 2007-August2008)
• The ParadiseShops Employed June 3 2007-August2008
Phone: 1 800 333 7200
• Retail Sales AssociatePGA Golf Store
PIZZA HUT (Oct 2005-June2007)
• Rage INC (Pizza Hut Corporate) October 2005- June 1 2007
Phone: (919) 346 4282
• Kim Morgan was my Pizza Hut RGM No Contact Info
• (Pizza Hut School Lunches) Pat Cuda Wake field High Cafeteria 2006-2007
Contact Info. (919)-810-8976 (Not sure if it is Cell or Home)
PERSONAL REFERENCES
Mike Davis Known since1999-2014 ContactInfo (240) 346 4282 Cell
Dorothy Richards Known Since 2012-2014 ContactInfo (410) 435 8050 Cell
Daisy Ducker Known Since 1996-2014 Contact Info (814) 935 9494 Cell
More References Available Upon Request