The document discusses different methods for registering hotel guests upon arrival. It describes the registration process, which involves collecting guest information like name, dates of stay, and payment details. This allows hotels to provide better service and manage room inventory. Common registration methods include bound books, loose leaf registers, and individual registration cards. Cards maintain privacy and allow multiple guests to check-in simultaneously, while books are bulky and expose guest information. Proper greeting and registration create a positive first impression for guests.

1. Receiving Welcoming And
Greeting Of Guest

2. Receiving Welcoming And
Greeting Of Guest

3. Receiving
Welcoming And
Greeting Of Guest

The first impression in most important and
should be the best impression.

The communication skills of all those who come
in contact with the arriving guest are very
essentinal and should convey nothing but
welcome through their courteous and friendly
manners.

4. Greeting
Guests

All the guest arriving the hotel must be
welcomed in an rember a good greeting sets a
postive tone for the entire transaction and it
makes the guest feel good about being at your
hotel.

It is very important to create the correct first
impression on the guest and the receptionist
must understand that he will get only one
chance to do that.

5. Types for postive first impression

First thirty seconds at the transaction counts .

Be sure you are well groomed always.

Check your appearance frequently every day
and if the need be correct it .

Dont smoke/eat in clear view of the guest.

Greet the guest courteously at once.

Keep the work space tidy.

Carry yourself with pride.

simile,but smile naturally and sincerely.

6. Registration Process

Registration process has the following basic
concepts:

Collection: It means gathering the necessary
information about the guest such as a date of
arrival,date or departure and personal
information like name,nationality,occupation
and purpose of visit ,etc. so that more effective
and satisfactory service can be given to him.

7. −
Product Matching: It means assigning
the right room to the guest as per the his
need.
−
Revenue Management: It means how
and when the room revenue will be
received from the guest i.e. to say the
billing instruction such as cash,by
travellers cheque,credit card,etc..
−
Rooms Management: It menas for how
long the rooms will be occupied and
when shall they be available for resale
for the next guest.

8. Registration
Procedure
Registration of a guest is one of the most important
process of chck-in activity.
The process begins when the guest arrives at the
reception counter and it terminates when he signs
the document.

9. Hotel registration cards
− Hotel registration cards form an essential part of hotel
stationery. Aspen Group's dedicated studio and graphic
designers are highly experienced in the design and
printing of hotel registration cards.
− These cards can be designed to your specific needs to
include all the statutory information required from your
guests.

10. Various Registration
Methods

Bound Book

Loose Leaf Register

Individual Registration

11. Bound Book

It is a big bound register usually used
by small hotels only.

It is kept on the reception counter and
the arriving guest fills up the register
and writes information about him in
one line.

12. Advantage

The advantage of this system is
system is that since the book is bulky
and cannot be moved,all information
about the guests is available at one
place.

Also no filing is required in this case.

13. Disadvantage

A disadvantage of this method is that since it is
bulky and kept on the counter,with frequent
usage it becomes loose and it looks dirty.

A biggest disadvantage is that the information
provided by the guest cannot be kept
confidential as it can be seen by the next
arriving guest.

Another disadvantage is that pre-registration of
VIPs and Dgs, etc.

14. Loose Leaf Register

This system is system is almost
similar to bound book system with a
difference that in this case for each
day a separate page is used instead
of consolidated register.

15. Advantage

The advantage is that the sheet need
not be kept on the counter and hence
a neat and clean look can be given to
the counter.

To some extent the information about
the guest staying can be kept secret.

16. Disadvantage

The disadvantage is that the sheet
can be easily misplaced if the desk
clerks are careless.

Further the sheet may not be fully
filled on days when there are very
few arrivals and rest of it may be a
waste.

17. Individual registration

This is the system most prevalent
system these days.

The cards may be designed so as to
serve various purpose.

It may be made in duplicate or
triplicate with the help of carbon
papers so that one copy can be sent
to FRRO as C form .

18. Advantage

The advantage of the system is
complete privacy of the guest
information can be maintained.

Another advantage is that at rush
hours many guests can be registered
at the same time.