This document provides an overview of Flair Data Systems, a network integration firm focused on Cisco technologies. It includes sections on company profile, core technologies, technology solutions, services and engineering, and reference information. Specifically, it details Flair Data's expertise in routing, switching, wireless, security, voice, virtualization, storage, and data center solutions. It also describes their managed network and technical support services.

2. Table of Contents
Company Profile
4 Strategic Qualifications
5 Core Technologies
Technology Solutions
6 Network Infrastructure (Route / Switch)
7 IP Telephony (VOIP)
8 Call Center Solutions
9 Network Security
10 Wireless
11 Data Center Infrastructure and Power
12 Unified Compute (Server) solutions
13 Virtualization (VMWare)
14 Storage – NetApp
15 Video and Video Teleconferencing
Services and Engineering
17 SMB Managed Network and Telephony Solution
18 Managed Services
19 24 x 7 Network Operations Center
20 Support Contract Management
21 Cisco.com Registration and Support
22 TAC Escalation Procedures
23 TAC Escalation Procedures Continued
Reference Information
24 Partners
25 Clientele
26 Contact Information
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3. Company Profile
Flair Data Systems is a specialized network integration firm that
is focused on Cisco routing and switching, IP telephony, network
security, wireless technology, and network engineering. From
our foundation in 1982, we have serviced hundreds of corporate
networks from Texas to Colorado, and we are a key Cisco Gold
Certified Partner providing voice/data integration.
Flair Data serves commercial and government accounts from
offices located throughout Texas and Colorado, allowing a rapid
response time and hands-on customer service. Our sales and
service model pairs a technical, professional account manag-
er with an experienced Cisco network Engineer to ensure the
highest quality service.
Our longevity is based on a simple ethic:
“Do unto others as you would have
them do unto you.”
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4. Strategic Qualifications
*Cisco Gold partner specializing in routing,
switching, wireless, data center, security and
voice technologies.
*Extensive relationships with telecommunications
distribution (Cable plant and structured wiring)
manufacturers and local contractors.
*Specialized technical engineers
*Local presence in the business community for
over 15 years.
*Extensive experience in managing and integrating
all types and sizes of technology projects.
4

5. Core Technologies
*WAN Infrastructure – Routing
*LAN Infrastructure – Intelligent Switching
*VOIP and IP Telephony
*Call Center Solutions
*Network Security
*Wireless Solutions
*Data Center Infrastructure
*APC Power Systems
*Unified Compute Server (Solutions)
*Virtualization – VMWare
*Storage – Net APP
*Video Teleconferencing
5

6. Network Infrastructure
WAN Routing and LAN Intelligent Switching
Using a single network for data, voice, and video traffic offers
the benefits of a more productive network at a lower cost.
Flair’s expertise is providing hardware and software network
solutions combined with professional technical engineering
resources.
6

7. VOIP and IP Telephony
As one of the first Cisco resellers designing and deploying IP
phone systems, we have unparalleled experience assembling
the necessary technology to meet and exceed our custom-
ers’ expectations. We have learned that our clients need more
than just a converged network or unified messaging. They
are looking for an experienced Cisco Partner who takes own-
ership of the system and is committed to the client.
Our commitment to our customers is evident from our proac-
tive approach to planning -- all the way through deployment
and training.
7

8. Call Center Solutions
* Sophisticated call routing and comprehensive contact
management capabilities
* Automatic call distributor features including conditional
routing, call-in-queue and expected-wait-time messages
* Presence integration helps increase caller satisfaction
through improved agent performance and expertise
* Workforce Optimization, including Workforce Manage-
ment,
*Quality Management, and Advanced Quality Management
Mobile Supervisor enables real-time reports on the go
8

9. Network Security
Flair Data has expertise in key network security areas, including:
*Traditional Layer 3 through Layer 7 firewalls
*Network Intrusion Detection/Prevention
*Network Access control
*VPN
*Email and Web Security
*Endpoint security
Our customers primarily deploy security offerings from:
9

10. Wireless Solutions
Cisco Wireless Control System (WCS) is the industry leading
platform for wireless LAN planning, configuration, and
management. Cisco WCS provides a powerful foundation that
allows IT managers to design, control, and monitor enterprise
wireless networks from a centralized location, simplifying op-
erations and reducing the total cost of ownership.
Successful wireless technology deployments all start with a
strategic wireless site survey utilizing tools like Wireless Mon
(PC), AP Scanner (Mac).
10

11. Data Center Infrastructure
and Power
The APC InfraStruXure® is on-demand architecture for
network-critical physical infrastructure (NCPI). The In-
fraStruXure design, which integrates power, cooling, rack,
management and services, allows the selection of stan-
dardized components to create a solution through modular
and mobile configurations. This standardization enables
an easily scalable architecture designed to meet changing
needs and future expansion. This award-winning, patent-
pending approach provides increased availability, improved
adaptability and speed of deployment as well as lower total
cost of ownership for IT environments.
*Data Center-Server Rooms-Wiring Closets
*Cooling
*Management
*Security
*Environmental
*Power Generation / Power Distribution
*Networking and Cable Solutions
*UPS _ Racks and Accessories
11

12. Unified Compute Servers
The Cisco® Unified Computing System is a next-generation
data center platform that unites compute, network, storage
access, and virtualization into a cohesive system designed
to reduce total cost of ownership (TCO) and increase busi-
ness agility. The system integrates a low-latency, lossless
10 Gigabit Ethernet unified network fabric with enterprise-
class, x86-architecture servers. The system is an integrated,
scalable, multi chassis platform in which all resources
participate in a unified management domain.
12

13. Virtualization - VMWare
13

14. Storage - NetApp
14

15. Video and Video Teleconferencing
Cisco has developed a better way for you to connect with
customers, partners, and suppliers with Cisco
TelePresenceTM collaboration systems. Through a powerful
combination of technology and architectural design, local and
remote participants feel as if they are in the same room. With
intercompany Cisco Tele Presence collaboration, you can now
use your existing network to have a virtual meeting with
anyone you want, any time you want to.
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16. Services and Engineering
*Technical Advisory Services
*Design Services
*Engineering / Integration Services
*Managed Network/ Telephony Solution
*Managed Network Services
*Wireless Site Survey Services
*Documentation Services
*RFI and RFP creation
*Support Contract Management
16

17. SMB Managed Network
Telephony Solution
Flair Data Systems customized telephony solutions provide
a one stop SMB VOIP Telephony system in one convenient
package.
For an affordable monthly cost Flair will provide the data and
telephony components needed for a complete voice and data
office solution. And, we’ll proactively manage these network
and telephony resources to provide optimal up time providing
24X7 business continuity.
Included in our VOIP telephony solutions are the following
components and features – truly,
a telephony system in a box!
SMB Telephony Solution Components
Complete data and telephony hardware system including
custom design, installation and management of:
* Network Router
* Ethernet Switch
* Telephony Call Management including desk phones
* Security
* Optional Wireless Connectivity
* Circuit Provisioning
17

18. Flair Data Systems
Managed Services
Service Features
Contracted Monthly * SNMP monitoring of Network
Management Services Infrastructure equipment
* Bandwidth Monitoring on Net-
available:
work Infrastructure interfaces
* Configuration Management * CPU / Memory Monitoring
Database (CMDB) * Automatic Device Configura-
tion Backups for troubleshooting
* Performance Monitoring
and DR
* Availability Monitoring * Alerts through e-mail, pager
* Event & Log Management * Event and Log management
* Customized reporting
* Network Documentation
* Network visualization (Geogra-
* Alerting & Reporting phy and Topology)
* Network Visualization (Geog- *Network Documentation
* Proactive management of moni-
raphy & Topology) tored devices
*Network consulting services for
existing infrastructure
Main Server Room
Century Link Century Link MPLS Internet
QMOE
Cisco 3800 Series
eth 0/0
100-240 V ~ 3A
50/60H z
Gig 0/0
SYS A CT POE RPS PS
Cisco 2900 Series
P Gig 0/0
CISCO ASA 5510 series
SYS AUX
A daptive Security A ppliance
SYS ACT PWR RPS PWR AIM0 AIM1 PVDM0 PVDM1 PVDM2 PVDM3
CF
DO NOT REMOVE DURING NETWORK OPERATION
A C OK
I POWER STATUS ACTIVE VPN FLASH
100 -240V~
6-2A
50- 60 Hz
ABCD-Greenland-3825 eth 0/1 ABCD-ASA
P OE
Gig 0/0 ABCD-WAN-2911.iasys 192.168.3.9/24 10.167.5.1/24
192.168.3.45/24
SWITCHED SHOULD BE IN THE OFF ‘O’ POSITION TO INSTALL /
SWITCHED SHOULD BE IN THE OFF ‘O’ POSITION TO INSTALL / REMOVE POWER SUPPLIES. FASTENERS MUST BE FULLY ENGAGED
REMOVE POWER SUPPLIES. FASTENERS MUST BE FULLY ENGAGED PRIOR TO OPERATING POWER SUPPLY
PRIOR TO OPERATING POWER SUPPLY 100-240V~
100-240V~ 12A
12A 50/60Hz
50/60Hz
OUTPUT FAIL
OUTPUT FAIL
POE ENABLED
POE ENABLED
FAN OK
FAN OK
INPUT 1 INPUT 1
OK OK
Gig 2/47 Gig 6/48
INPUT 2 INPUT 2
OK OK
100-240V~
12A 100-240V~
50/60Hz
4200ACV 12A
50/60Hz
4200ACV
SUPERVISOR
1
Catalyst
4506-E
Gig 1/2
2
3
Gig 0/14 Gig 1/1
Gig 0/28
4
CONS OLE
SYST XPS STAT SPEED DUPLX
MODE BLANK
FN
MODULE
1X 11X 13X 23X 25X 35X 37X
2X 12X 14X 24X 26X 36X 38X
Catalyst 3560-X Series
5
Gig 0/27 ABCD_3560G
192.168.3.11/24
FAN 6
STATUS
Gig 2/2
ABCD_4506
192.168.3.1/24 Gig 0/1 SYST
RPS
1X
1 2 3 4 5 6 7 8 9 10 11 12
11X 13X
13 14 15 16 17 18 19 20 21 22 23 24
23X
Catalyst 2960 SERIES
MASTR 1 2
STAT
DUPLX
SPEED
2X 12X 14X 24X
MODE
Gig 0/2 ABCD_2960
Gig 0/50
192.168.3.30/24
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
Catalyst 2960 SERIES
1X 11X 13X 23X
SYST
RPS
MASTR 1 2
STAT
DUPLX
SPEED
2X 12X 14X 24X
MODE
Gig 1 Gig 1
ABCD_2960S 1X
1 2 3 4 5 6 7 8 9 10 11 12
11X 13X
13 14 15 16 17 18 19 20 21 22 23 24
23X
Catalyst Express 500 Series
SYST EM
1X
1 2 3 4 5 6 7 8 9 10 11 12
11X 13X
13 14 15 16 17 18 19 20 21 22 23 24
23X
Catalyst Express 500 Series
10.210.3.10/24
ALERT SYST EM
POE ALERT
RPS POE
RPS
2 2
2X 12X
1 6
X 14X 24X
1 6
X 2 2
SETUP 2X 12X
1 6
X 14X 24X
1 6
X
SETUP
ABCD_EX500 ABCD_Clinic
192.168.4.2/27
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19. 24x7 Network Operations
Center (NOC)
Our dedicated 24x7 Network Operations Center
is committed to the following SLA:
A one hour callback to the customer from a
technical support engineer following the open-
ing of a support case with the Flair Data NOC
Additional premium support options available
Customers Call: 855-644-9121
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20. Support Contract Management
Flair Data Systems provides a consultative approach to contract
management. Specializing in new or renewal of annual
maintenance contracts, let us help simplify the complexities of
your contract management.
Help protect the valuable investment you have made in support
contracts by allowing us to help you manage them.
To contact our Contract Management Coordinator, please email
Valerie Simonds –valerie@flairsystems.net
Our expertise in Cisco SMARTnet contract management will
ensure you receive the following support entitlements that
CISCO SMARTnet contracts provide.
* Global 24 hour access to Cisco Technical Assistance Center
(TAC)
* Access to online knowledge base, communities and tools
* Hardware replacement options, including 2-hour, 4-hour,
and next business day
* Operating system software updates
* Smart, proactive diagnostics and real-time alerts on devices
enabled with Smart Call Home
20

21. Cisco.com Registration
& Support
To create a Cisco.com account (cco-id), please log on to
www.cisco.com and click register. Follow the instructions to
create a new profile by choosing service contract owner and
entering your SMARTnet contract number.
If you need assistance with updating your profile, please email
the Cisco.com team at web-help@cisco.com
Please note that if you change or add additional service
contracts, you must add these new contracts to your profile at
www.cisco.com to have access to these new service contracts
online.
SERVICE REQUEST INFORMATION
Whether submitting a service request online or by telephone,
have the following information available:
* CCO User ID, service and support contract number and prod-
uct serial number
* Network topology and explanation
* Output from “show tech” command (if applicable) and all
other relevant output
* Description of problem and symptoms (only one problem de-
scription per service request)
* Software versions and types of equipment
21

22. TAC Escalation Procedures
If you have a problem with your Cisco product covered by a
valid SMARTnet support agreement, please call the
Technical Assistance Center.
United States and Canada at 800-553-2447
Europe at 32-2-704-5555
You can send an Email to tac@cisco.com
TAC ESCALATION PROCEDURES
If you have opened a Service Request and are not satisfied
with the service, please call theTAC and use the following
procedures to
escalate.
Be prepared to provide your Service Request number and a
brief description of why you want to escalate.
Call the TAC at 1-800-553-2447 and ask for the TAC Duty
Manager.
Explain the situation to the duty manager and request
escalation. If additional support is required, contact your
Cisco Reseller partner or Cisco Systems Account Team.
22

23. TAC Escalation Procedures
Continued
When opening a TAC service request, please follow these
guidelines to help accurately set the severity of your
requested service:
Severity 1 (S1)
An existing network is “down” or there is a critical impact to
your business operations. You and Cisco will commit all
necessary resources around the clock to resolve the situation.
Severity 2 (S2)
Operation of an existing network is severely degraded, or
significant aspects of your business operations are
negatively affected by inadequate performance of Cisco
products. You and Cisco will commit full-time resources
during normal business hours to resolve the situation.
Severity 3 (S3)
Operational performance of the network is impaired while
most business operations remain functional. You and Cisco
will commit resources during normal business hours to
restore service to satisfactory levels.
Severity 4 (S4)
You require information or assistance with Cisco product
capabilities, installation, or configuration. There is little or no
effect on your business operations.
23

24. Partners
Flair Data Systems is a Partner/Reseller of the following
networking companies and is one of Cisco’s oldest US partners.
24

25. A Few of Our
Southern Colorado Clientele
25

26. Flair Data Systems
Southern Colorado Contacts
Senior Sales Account Managers
David Simonds 719-287-5555
david@flairsystems.net
Doug Ziegler 719-648-379
doug@flairsystems.net
Dedicated Account Manager
Brenda Larson 719-337-4362
brenda@flairsystems.net
Logistics and SMARTnet Coordinator
Valerie Simonds – 719-232-2594
valerie@flairsystems.net
Engineering Team
Kevin Parsons 719-330-0326
kevin@flairsystems.net
Phill Simonds 719-323-8106
phillip@flairsystems.net
Jon Wilson 719-684-4740
jon@flairsystems.net
Nathan Morris 719-648-2514
nathanm@flairsystems.net
Jon Medrano 720-989-6442
jmedrano@flairdata.com
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