1. GCOMM Company Profile 1
COMPANY PROFILE
B 1300 221 115
v www.gcomm.com.au
GCOMM is a multi-award winning Australian technology company specialising in the
delivery of managed networks and enterprise-grade IT services. Established in 1996,
GCOMM has a proven track record of delivering successful business outcomes for our
customers and channel partners.
WE ARE ONE OF AUSTRALIA’S LEADING MANAGED
NETWORKS AND IT SERVICES PROVIDERS
2. GCOMM Company Profile 2
Who we are
Founded in Queensland, Australia in 1996, GCOMM specialises in
the delivery of managed network solutions and enterprise-grade
IT services to medium and large businesses with multiple office
locations. Our service portfolio is diverse and reflects the complex
technology needs of today’s businesses.
As one of the country’s leading IT service providers, we offer a
range of managed solutions and broadband services delivered
over our nationwide aggregated private IP network.
Our strong engineering capabilities and personalised customer
service have made us the IT provider of choice for over 400
customers and 100 channel partners nationwide. We’ve been
involved in many highly publicised projects including the provision
of high-speed data services to Q1, Australia’s tallest residential
tower. Many of our national carriers’ networks also use GCOMM’s
data centre on the Gold Coast as one of their hubs.
“Building a great company starts with providing the right
environment – one that encourages people to be open, to
be able to develop themselves and to challenge traditional
thinking. This is what GCOMM is all about, and these values are
reflected in everything we do.”
Peter Thompson,
Founder and Managing Director
3. GCOMM Company Profile 3
Manage over 500 customer
networks nationally
Have 17 years of experience
in network support and
engineering
Resolve more than
150 tickets weekly
Built and operate one of
Australia’s largest broadband
networks with over 3500
business services
Protect 300 TB of data
through LiveBackup, a
storage and backup platform
Trusted by over 400
business customers across
the country
4. GCOMM Company Profile 4
Why businesses choose
GCOMM?
Diverse service portfolio
We deliver a range of computing, information
technology and communications services that are
flexible, scalable and customisable to meet the varied
needs of today’s businesses, from small retailers to
large corporation with multiple branches.
Customer commitment
High levels of customer retention, long-term channel
partnerships and continued customer satisfaction are
a testament to our commitment to always deliver the
very best in customer service.
High calibre engineering
Our business is founded upon very high quality
engineering skills that enable us to architect and deploy
solutions tailored to our customers’ requirements.
2010 2011
5. GCOMM Company Profile 5
GCOMM culture and values
We deliver the perfect blend – premium IT services, enterprise grade technology and
personalised customer service.
We work closely with your team to design solutions that are in line with your business
strategy. Our aim is to exceed customer expectations through every stage of engagement,
from project initiation and needs assessment to implementation and ongoing support.
People
Ingrained in the GCOMM culture is dedication to our customers. We take your
business to heart and deliver solutions that you are satisfied with 100%.
Heritage
We have over a decade of experience and a reputation for delivering innovative
information technology and communications solutions to Australia’s businesses.
Customisation
We never use a ‘one-size-fits-all’ approach to solve your IT challenges. Every
business has unique requirements, which is why we offer solutions that are
specifically designed with our customers in mind.
Support
Our local, highly skilled and experienced team of engineers and IT professionals is
dedicated to solving your IT-related problems in the most efficient and cost-effective
way possible.
“Our diversified service portfolio, superb
engineering capabilities and extensive
partnership with Australia’s top carriers is
what gives GCOMM the edge over
other IT providers.”
Adam Tessieri,
Product & Carrier Relations Manager
6. GCOMM Company Profile 6
The GCOMM network
GCOMM owns and operates an Australia-wide, aggregated private IP
network built on redundant Cisco MPLS core, which interconnects with
over 40 telecommunications carriers in 6 cities. Our network allows
our customers to facilitate point-to-point or multipoint connectivity in
conjunction or independent of the Internet and take advantage of a
range of value added services, including managed router, cloud backup,
managed email filtering and colocation.
Key network features:
• Multiple carrier aggregation
• Redundant Internet upstream providers
• The largest choice of ‘last mile’ tails
• Seamless transfer of data, voice and video
7. GCOMM Company Profile 7
Data Centre Point of Presence
Ethernet/SDH Backhaul (Carrier Diverse)
BNE1
GC
BNE2
SYD2
SYD1
DRW
MEL
Secure DC
Global Centre
Equinix 1
GCOMM DC
Fujitsu DC
Pipe DC
BNE3
Next DC
Equinix 3
PER
Perth IX
The GCOMM network legend:
8. 8 GCOMM Company Profile
Our capabilities and
services at a glance CUSTOMER SUPPORT
• Network Operations Centre
• Operational support
• Help Desk
• Online ticketing system
• Dedicated account management
• Customer & partner portals
PROFESSIONAL SERVICES
• Network design and engineering
• Private and hybrid cloud deployments
• Backup and disaster recovery
• Managed IT services
• Managed routers
• IT consulting and project management
SERVICES & SOLUTIONS
• Private IP network solutions
• Internet access services
• Managed leased lines
• Voice over IP services
• Network performance monitoring
• Network security services
• Colocation
CONNECTIVITY
• ADSL/ADSL2+
• Fibre
• Copper
• Fixed and 3G Wireless
• NBN
• Satellite connectivity
CORE
• Layer 3 MPLS core
• 9 points of presence
• 40+ carrier interconnects
• Cisco switching & routing
• Multihomed IP transit
• OSPF & BGP routing
• Interstate & international backhaul
9. GCOMM Company Profile 9
Service portfolio
Private IP network
GCOMM’s private IP network solution allows businesses to facilitate connectivity between their sites
and data centres over private links to enable fast, secure and seamless sharing of data, voice and
video applications. Through our managed router service, we extend equipment, router installation,
configuration and maintenance to your premises. We also offer sophisticated tools for customers who
want to monitor and manage the performance of their wide area network themselves.
GCOMM provides services and solutions that vary from basic consulting to end-to-end turnkey IT
solutions for multi-site organisations.
BRANCH
OFFICE
PRIVATE IP
NETWORK
HEAD
OFFICE
DATA
CENTRE
ADSL
COPPER
MOBILE
USERS
3GINTERNET
FIREWALL
FIBRE
FIBRE
10. GCOMM Company Profile 10
Connectivity & Internet access
Over our private IP network, we deliver connectivity solutions that
range from small business ADSL to enterprise-grade connectivity
like Fibre, Dark Fibre and Ethernet over Wireless, as well as
interstate and international connectivity. Our partnerships and
peering arrangements with Australia’s major carriers enables us to
supply high quality IP transit to our customers across the GCOMM
network.
Centralised Internet gateway
Our centralised Internet gateway enables businesses to facilitate
Internet access via a single, secure point on their private IP network
thus simplifying security and Internet traffic management across all
their sites.
Managed services
Our managed IT services are designed to address the complexities
of looking after increasingly sophisticated networks and balancing
the responsibilities of today’s busy IT departments.
Through our two maintenance programs, GyroScope Proactive
and GyroScope Complete, we offer a suite of services designed to
minimise downtime and increase productivity.
Backup and disaster recovery solutions
GCOMM offers cloud backup and disaster recovery solutions for
companies of all sizes and with different data protection needs.
Our backup deployment models include fully managed backup
service, private cloud and hybrid cloud solution.
11. GCOMM Company Profile 11
Voice services
Our voice services are delivered over our private IP network and
allow businesses to save significantly on their local, national and
international phone calls. The service enables you to make high
quality calls over a scalable platform so you can easily add and
remove lines as your business requires.
Colocation
GCOMM offers secure colocation services with flexible rack
options in our partner data centres across Australia, including
our own data centre on the Gold Coast. In our data centres, we
offer access to our multihomed Internet backbone and ‘last mile’
connectivity through Australia’s leading carriers.
Network security
Our network security services are designed to deliver protection
for your network, data and users and include managed email
filtering, hosted and dedicated firewall solutions – all delivered
from our data centres.
IT and engineering services
GCOMM offers a number of IT and engineering services for
organisations of all sizes, including system integration, hardware
procurement, software licensing, IT consulting and engineering.
12. GCOMM Company Profile 12
Who our customers are
Our services and solutions are designed for small, medium and
large businesses, multi-site organisations, telecommunications
carriers and service providers.
SMB
GCOMM has developed a comprehensive suite of services and
solutions geared towards small and medium businesses that
require IT resources, support and technical skills at the cost that
meets their budget.
Corporate
Our corporate service offering has been developed to
improve the bottom line and deliver strategic value to modern
organisations. The suite of services is specifically tailored for
large businesses seeking solutions for their multiple office
locations.
Carriers and service providers
Our highly secure data centre on the Gold Coast serves as a core
network hub and provides colocation services to many national
and international carriers and service providers.
13. GCOMM Company Profile 13
Testimonials
“GCOMM provides us with a one stop shop
for all carrier access technology at wholesale
pricing, with a dedicated account management
team, helping us complete our solutions.”
Prakash Kumar,
Kordia Solutions, partner
“Communications design can be time
consuming and difficult, working with GCOMM
for the last 5 years has been quick and easy.
We have a personal relationship with our
account manager, no handing off to call centre
staff, same person and team every day.”
Michael Feldbauer,
Managing Director,
Territory Technology Solutions, partner
“Partnering with GCOMM has enabled our
business to provide a hassle free, end-to-end
solution to our clients.”
Jason Reading,
CEO, Comcity Technology, partner
14. GCOMM Company Profile 14
1996
GCOMM (then known as Data FX
Online) Founded
Built its own data centre in
Surfers Paradise
Launched dial up and
ISDN Internet Service
Provider, website and
email hosting
Company turns
over $1M in its first year
of operations
Started providing
broadband DSL services
Launched new points of presence
and began providing private IP
network services
1997
1999
2000
2001
2004
Company History Timeline
“Our mission is to continuously innovate our products
so we can improve your performance and make you
more successful than you were before.”
Peter Thompson,
Founder and Managing Director
15. GCOMM Company Profile 15
“GCOMM has strong, long-term channel
partnerships with system integrators, Internet
Service Providers, managed services providers,
cloud service providers and IT consultants.”
Todd Brooker,
Sales Director
Added more data
centre locations –
Melbourne, Brisbane
and Sydney
Delivered cabling and
high-speed broadband
Internet services to
Q1, Australia’s tallest
residential tower
Launched wholesale
channel model
Started providing
managed IT services
Won the 2010 Annual Gold Coast
Business Excellence Award
Started providing online backup
Added two more data centre locations -
Perth and another one in Brisbane
GCOMM was listed on the
“Gold Coast Top Companies” list
Expanded
its network
footprint with
the Darwin
point of
presence
Won the 2011 Annual Gold Coast
Business Excellence Award
Revenue increases by 30%, the
highest in GCOMM’s history
2005
2006
2007
2010
2011
2012
2013
GCOMM
Private MPLS
Network
DAR
MEL
PER
