My address to students of business management students of Rukmini Devi Institute of Management Studies, Delhi on March 20, 2018 on how public access to financial services despite its impressive growth remains limited and how this is changing thanks to Internet access, digitzation, regulation, financial inclusion initiatives and innovation. What the financial services landscape will look like in 2020 and what business graduates need to prepare for.

1. Democratisation of Financial Services &
New Business Graduates
Address by Udayan Ray, Founder, FundooMoney,
at the Rukmini Devi Institute of Advanced Studies, Delhi, on March 20, 2018

2. Growth Contradictions
of Financial Services

3. ^ As on March 2017, RBI Annual Report
# As on March 2016, IRDA Annual Report
13.86
11.0
21.29
Mutual Funds ^
Life Insurance#
Health Insurance#
Growth
(% in percent)

4. Mutual Funds ^ Life Insurance# Health Insurance#
Assets
(Rs crore)
1,353,443
2,502,068
27,457
^ As on March 2017, RBI Annual Report
# As on March 2016, IRDA Annual Report

5. 3.2% of financial assets*
Mutual Funds ^
3.2% of the population**
Life Insurance#
1% of the population**
Health Insurance#
Coverage
^ As on March 2017, RBI Annual Report
# As on March 2016, IRDA Annual Report
* Nasscom Report: "How Internet is Changing India”
** KPMG India-Google Study, 2016

6. Why Rapidly Rising
Internet Access Will
Change The Game
By 2020

7. Almost one in every six Internet users across
the globe will be Indians
Source: Nasscom report “How Internet is Changing India”

8. 75% of new Internet user growth will arise from
rural India
Source: Nasscom report “How Internet is Changing India”

9. 70% of e-commerce transactions will happen
through mobile
Source: Nasscom report “How Internet is Changing India”

10. 70% of online shopping to happen through mobiles
Source: Nasscom report “How Internet is Changing India”

11. Forces Democratising
Financial Services

12. Technology

13. Government Initiatives
Financial inclusion, boost to digital finance and
formal economy

14. Regulation
Greater accountability & primacy to advisory
models

15. Innovation

16. The New Financial
Services Landscape

17. Digitization of Transactions & Processes

18. Ascendancy of Quality Advice & Value
Added Services

19. Data & Analytics Based

20. Co-Existence Of Mass Market &
Mass Affluent

21. Customer Centricity
 Greater understanding of present and future customer
needs
 Needs-based solutions & family-focussed offerings
(asset allocation & family goal planning)
 Enhanced customer experience on physical and online
touch points
Focus on customer engagement & retention
 Significantly higher need for upselling and cross-selling

22. What Business
Graduates Need to
Prepare For

23. Dynamic And Technology-Led Competition

24. Continuous Education
Persistent need for new certifications and
training of self and subordinates

25. Dynamically Changing Regulations

26. Dynamically changing regulations
Real Time Customer Engagement
Use of multiple methods and digital platforms
including social media

27. Performing In Expert Team-Based
Creation Of Solutions

28. Deluge Of Entrepreneurial
Opportunities

29. /fundoomoney
/fundoomoney
/+FundooMoneyWorld
/fundoomoney
www.fundoomoney.com/
/fundoomoney
/company/fundoomoney
/c/FundooMoneyWorld