Demand-Based ITSM as Business Resource ManagementMalcolm Ryder
Management paradigms change in IT. Most often this occurs on the "supply" side. But demand-based management is what reflects the business and why it cares about ITSM.
You Answer It, You Own It
Before you can successfully implement TCO, you will need all stakeholders—especially the service desk and assignment groups— to commit to building relationships with each other and with customers. As discussed earlier, the service desk and assignment groups must keep the customer in mind when they’re designing the integrated incident management and request management process TCO requires. To provide a customer-validated resolution
and fulfillment, the service desk and all assignment groups must work together seamlessly and transparently on successfully completing all activities/tasks related to the process (per the RACI matrix), ensuring that all relevant information is collected during the first customer contact, setting the customer’s expectation, and providing regular status updates.
Demand-Based ITSM as Business Resource ManagementMalcolm Ryder
Management paradigms change in IT. Most often this occurs on the "supply" side. But demand-based management is what reflects the business and why it cares about ITSM.
You Answer It, You Own It
Before you can successfully implement TCO, you will need all stakeholders—especially the service desk and assignment groups— to commit to building relationships with each other and with customers. As discussed earlier, the service desk and assignment groups must keep the customer in mind when they’re designing the integrated incident management and request management process TCO requires. To provide a customer-validated resolution
and fulfillment, the service desk and all assignment groups must work together seamlessly and transparently on successfully completing all activities/tasks related to the process (per the RACI matrix), ensuring that all relevant information is collected during the first customer contact, setting the customer’s expectation, and providing regular status updates.
The goal of most law firms is to make a profit by Growing, Protecting and Sustaining clients (G-P-S). The truth is … that most law firms do a poor job of marketing, managing clients and growing business development.
So why do you need a legal CRM system? Because the problem is… you don’t know which clients you will lose, how many you have called on, or what the rest of your firm is doing that will affect your success or failure. Just knowing how many calls to clients or prospective clients have been made is often done by asking them!
For years, law firms relied on lawyers to maintain good relationships with clients. They kept their own client records, followed up on new opportunities and grew the client base and service reputation. But when lawyers change firms, or the partners don’t know what the lawyers have promised (and vice-versa), this gets many firms in trouble.
The Common Challenges of Common Practices Tips for Effectively Moving to a Sh...eprentise
Moving to a shared services model reduces costs and optimizes performance, but taking the right steps is necessary for a successful outcome. Explore the initiatives and challenges of a common chart of accounts and calendar for companies moving toward enterprise-wide shared service center operations. This paper will focus on how standardizing the data streamlines business processes, eliminates silos and facilitates the new functionality of Oracle® E-Business Suite Release 12.
View the original Blog post: http://www.eprentise.com/blog/reorganization/the-common-challenges-of-common-practices-tips-for-effectively-moving-to-a-shared-services-center/
Website: www.eprentise.com
Twitter: @eprentise
Google+: https://plus.google.com/u/0/+Eprentise/posts
Facebook: https://www.facebook.com/eprentise
5 Questions to ask when making the Outsourcing decision - WhitepaperKhushboo Bhatia
Economic and competitive pressures have made it imperative for organizations of all sizes to focus on business transformation. The objective of this change is to minimize risk and achieve greater agility, efficiency and profitability. To this end, outsourcing has proved to be a tried-and-tested model and is recognized as a long term competitive strategy for success.
Globalstep.com takes you through the most important 5 Questions to ask when making the Outsourcing decision in our new Whitepaper.
Business Process Management (BPM) is known for its ability to automate repeatable processes, create greater visibility of an end-to-end process, and enhance process agility. The end result is improved business performance, which translates into providing greater value for customers and stakeholders. Where the challenge lies, however, is implementing BPM enterprise-wide.
In this interview, John Jarrett, Director of Business Process Management at AGF Trust, a premier Canadian-based investment solutions firm, discusses the benefits of deploying BPM across an organisation and reveals how to take the first steps in creating an enterprise-wide strategy.
Forrester, one of the most prestigious market research firms, evaluated 10 most important BPM Suites suppliers using 59 criteria which reflect the main requirements of organizations that realize large-sized BPM initiatives.
Salesforce is the leading virtual application for all enterprises with a large workforce. Salesforce is one of the best online cloud system for businesses because it enables easy collaboration amongst your sales, customer service, marketing team, and much more. All of the applications offered by Salesforce are known to be the best online cloud system because it's not only easy to use, but it's also easily manageable amongst your employees. All businesses need some sort of applications to save, store, and share data and this cloud computing system allows you to track and record different types of transactions and processes that usually takes up a lot of time and reduces the amount of productivity that your workforce could be performing. By managing and tracking all of your data, you can find errors to fill throughout any downtime through innovative products that act as a digital computing solution for all your business needs. Salesforce, the best online cloud system, allows you to improve productivity, efficiency, and your bottom line. Salesforce lives up to that potential as the leading virtual sales system for support for this very reason. If your looking for the best online cloud system then you've arrived at your destination. All businesses can benefit from many of Salesforce's AppExchange programs which allows you to use any of their developed leading CRM applications to collaborate and effectively organize and retrieve data. Hands down, Salesforce is the best online cloud system for businesses. Check out the slide to see why big corporations are saying Salesforce is the best online cloud system for businesses.
To try Salesforce go here http://billionairesintraining.com/partners/salesforce/, and enter REF:SLIDESHARESF in the "Interests" box at the bottom of the page. Thank you and I look forward to doing business with you.
The goal of most law firms is to make a profit by Growing, Protecting and Sustaining clients (G-P-S). The truth is … that most law firms do a poor job of marketing, managing clients and growing business development.
So why do you need a legal CRM system? Because the problem is… you don’t know which clients you will lose, how many you have called on, or what the rest of your firm is doing that will affect your success or failure. Just knowing how many calls to clients or prospective clients have been made is often done by asking them!
For years, law firms relied on lawyers to maintain good relationships with clients. They kept their own client records, followed up on new opportunities and grew the client base and service reputation. But when lawyers change firms, or the partners don’t know what the lawyers have promised (and vice-versa), this gets many firms in trouble.
The Common Challenges of Common Practices Tips for Effectively Moving to a Sh...eprentise
Moving to a shared services model reduces costs and optimizes performance, but taking the right steps is necessary for a successful outcome. Explore the initiatives and challenges of a common chart of accounts and calendar for companies moving toward enterprise-wide shared service center operations. This paper will focus on how standardizing the data streamlines business processes, eliminates silos and facilitates the new functionality of Oracle® E-Business Suite Release 12.
View the original Blog post: http://www.eprentise.com/blog/reorganization/the-common-challenges-of-common-practices-tips-for-effectively-moving-to-a-shared-services-center/
Website: www.eprentise.com
Twitter: @eprentise
Google+: https://plus.google.com/u/0/+Eprentise/posts
Facebook: https://www.facebook.com/eprentise
5 Questions to ask when making the Outsourcing decision - WhitepaperKhushboo Bhatia
Economic and competitive pressures have made it imperative for organizations of all sizes to focus on business transformation. The objective of this change is to minimize risk and achieve greater agility, efficiency and profitability. To this end, outsourcing has proved to be a tried-and-tested model and is recognized as a long term competitive strategy for success.
Globalstep.com takes you through the most important 5 Questions to ask when making the Outsourcing decision in our new Whitepaper.
Business Process Management (BPM) is known for its ability to automate repeatable processes, create greater visibility of an end-to-end process, and enhance process agility. The end result is improved business performance, which translates into providing greater value for customers and stakeholders. Where the challenge lies, however, is implementing BPM enterprise-wide.
In this interview, John Jarrett, Director of Business Process Management at AGF Trust, a premier Canadian-based investment solutions firm, discusses the benefits of deploying BPM across an organisation and reveals how to take the first steps in creating an enterprise-wide strategy.
Forrester, one of the most prestigious market research firms, evaluated 10 most important BPM Suites suppliers using 59 criteria which reflect the main requirements of organizations that realize large-sized BPM initiatives.
Salesforce is the leading virtual application for all enterprises with a large workforce. Salesforce is one of the best online cloud system for businesses because it enables easy collaboration amongst your sales, customer service, marketing team, and much more. All of the applications offered by Salesforce are known to be the best online cloud system because it's not only easy to use, but it's also easily manageable amongst your employees. All businesses need some sort of applications to save, store, and share data and this cloud computing system allows you to track and record different types of transactions and processes that usually takes up a lot of time and reduces the amount of productivity that your workforce could be performing. By managing and tracking all of your data, you can find errors to fill throughout any downtime through innovative products that act as a digital computing solution for all your business needs. Salesforce, the best online cloud system, allows you to improve productivity, efficiency, and your bottom line. Salesforce lives up to that potential as the leading virtual sales system for support for this very reason. If your looking for the best online cloud system then you've arrived at your destination. All businesses can benefit from many of Salesforce's AppExchange programs which allows you to use any of their developed leading CRM applications to collaborate and effectively organize and retrieve data. Hands down, Salesforce is the best online cloud system for businesses. Check out the slide to see why big corporations are saying Salesforce is the best online cloud system for businesses.
To try Salesforce go here http://billionairesintraining.com/partners/salesforce/, and enter REF:SLIDESHARESF in the "Interests" box at the bottom of the page. Thank you and I look forward to doing business with you.
OSGI workshop - Become A Certified Bundle ManagerSkills Matter
OSGi is great at enabling you to build your systems out of sets of bundles. In a way, your bundles are your configuration. However, this also requires you to master the identification, assembly and provisioning of all of the components that make-up your system.
* How do you hot-deploy bundles for delivery?
* Is there a simple way of bootstrapping your system with specific configurations that are easy to assemble and kick-start?
* Once your system is "out there" how can you take things one-step further and manage the provisioning remotely?
* Is there an easy way to let the user discover and deploy what he wants, when he wants it?
* How can you do all of these things using existing technologies?
Well, you've come to the right place. In this workshop we will focus on ways to manage OSGi installations. Using a simple example application, we will show you how you can:
* use Fileinstall to hot-deploy bundles into your live application environment
* take advantage of Pax Runner to create and easily bootstrap configurations of bundles
* remotely manage, provision, and audit systems in the field with Apache Ace
* provide, discover, and deploy bundles using Apache Felix OBR
Progressive f# tutorials nyc don syme on keynote f# in the open source worldSkills Matter
F# is a powerful open-source language which Microsoft, other companies and the F# community all contribute to. In this talk, Don will discuss how the “F# space” has recently opened up significantly in interesting ways. F# now includes contributions that range from Cloud IDE platforms, Cloud Compute frameworks, Data interoperability components, Cross-platform execution, Try F#, MonoDevelop, and even Emacs editor integration with surprising tooling support, as well as the Visual F# tools from Microsoft and the broader NuGet package ecosystem. Don will also talk about some of the latest contributions from Microsoft Research, including new type provider components for F#, and describe how his team work with the Visual F# team and other teams around Microsoft. There will also be demos of some fun new stuff that’s been going on with F# at MSR and the community.
Eventos climáticos extremos têm se tornado cada vez mais frequentes e relevantes devido às mudanças climáticas no mundo e no Brasil. Vários estados brasileiros, como São Paulo, Rio de Janeiro, Santa Cataria, Rio Grande do Sul, entre outros, têm sido fortemente afetados nos últimos anos por eventos climáticos extremos que causaram inundações, deslizamentos de terra e movimentos de massa de várias categorias. Cientistas e governos do mundo estão procurando compreender a natureza das alterações que ainda são possíveis de acontecer durante o século 21. Para as áreas sujeitas a riscos de desastres é importante identificar o processo que faz com que estes riscos ocorram além de analisar as características de sua dinâmica de evolução para posterior gestão dessas áreas. O estudo de novas técnicas para monitoramento de processos de erosão ganhou grande destaque, constituindo um grande desafio para os pesquisadores. Desenvolver uma nova tecnologia para monitorar encostas, a fim de ter um novo sistema de aviso de desastres naturais que combinam técnicas de geoprocessamento em forma de Sistemas de Informações Geográficas (SIG) e levantamentos de campo sistemáticos (geológicas e geotécnicas seções) é algo a ser analisado. O objetivo deste estudo se trata de um monitoramento de encostas, próxima a Serra das Araras, tendo como base as melhores práticas internacionais, através da instrumentação, observação do seu comportamento, a análise do local de estudo e ainda o mapeamento de áreas de risco no trecho estudado na rodovia.
Today’s most forward-thinking IT leaders view outsourcing not as a cost reduction tactic but rather as a strategic vehicle and catalyst for transforming the organization into a digital business. They have learned that taking an approach that drives alignment with business requirements, transforms the state of IT, and changes the “work” that is being done not only produces better service levels but also delivers exponentially greater cost savings. In this new white paper, "IT Outsourcing Is Not About Cost Savings", The Outsourcing Institute and WGroup have teamed up to provide guidance to help you rethink IT outsourcing and how you can deliver increased shareholder value.
The primary motivations for outsourcing are not surprising: 87 percent seek to reduce operating costs, 81 percent seek greater flexibility and scale, and 74 percent seek to standardize processes. Though outsourcing is the most favored strategies globally we still get to hear “outsourcing horror stories”. For both the parties to work harmoniously let’s look at some approaches towards outsourcing best practice.
The four-step BPO feasibility framework will provide mid-sized and small business owners a simple but effective filtering process to make right choices in their BPO decisions. Each step is built around key set of questions, and answers that will help business owners in making right outsource decisions.
Every organization generates large quantities of data — regarding customers, employees, partners, products, services, and operations. Business leaders must be able to access this information quickly and in a context that gives them immediate insight for better, faster business decisions.
Process Transformation: Your Questions AnsweredDATAMARK
Q&A with DATAMARK’s Director of Business Engineering Nina Brown, covering the topics of Issue Analysis, Business Process Re-Engineering and Assessing Outsourcing Options.