The document discusses how customers are often not viewed or treated as strategic assets by Fortune 1000 companies. While customers are vital to business operations, require maintenance, and can become unprofitable over time - just like physical assets - they are not always managed as carefully. The document argues that initiatives like innovation, process improvement, and globalization are not achieving their full potential because the customer experience is not being optimized. Viewing and actively managing customers as strategic assets could help companies gain sustainable competitive advantages over rivals.
Where is your corporate focus; cost cutting or value proposition? Sustainable future growth must come not only from a cost-obsession, but a value-obsession. Check out this white paper from Northpoint Advisors.
Emerging Business Models for the Open Data Industry and Open Data Value Capab...Fatemeh Ahmadi
This presentation presents a comprehensive model and the relations between Innovation, Business Model, Business/Industry, Open Data and Entrepreneurship. Later slides presents Open Data Business Model (the 6-Value Model) and Open Data Capability Matrix.
The main objective of this study was to establish the effect of Mergers and Acquisition (M&A) on a firm’s competitive advantage in the IT industry. A descriptive research approach was adopted with a target population comprising of all employees atHewlett Packard Company (HP) in Nairobi, Kenya.Horizontal mergers were found to be the most common types of mergers. These mergers weremainly driven by external economies of scale, market power, combined complimentary resources and customer service quality. The findings also established that the major elements of competitive advantage were volume of transactions and markets share. External economies of scale, market power and combined complimentary resources contributed positively to competitive advantage while surplus funds and idle resources did not drive competitive advantage. Based on the study,researchers recommended that decisions on M&A should be based on first understanding which facets of the business will be driven by the M&A in order to derive a competitive advantage. In addition, there is need for companies to do progress evaluation of the M&A specifically to review its impact on competitive advantage.
Where is your corporate focus; cost cutting or value proposition? Sustainable future growth must come not only from a cost-obsession, but a value-obsession. Check out this white paper from Northpoint Advisors.
Emerging Business Models for the Open Data Industry and Open Data Value Capab...Fatemeh Ahmadi
This presentation presents a comprehensive model and the relations between Innovation, Business Model, Business/Industry, Open Data and Entrepreneurship. Later slides presents Open Data Business Model (the 6-Value Model) and Open Data Capability Matrix.
The main objective of this study was to establish the effect of Mergers and Acquisition (M&A) on a firm’s competitive advantage in the IT industry. A descriptive research approach was adopted with a target population comprising of all employees atHewlett Packard Company (HP) in Nairobi, Kenya.Horizontal mergers were found to be the most common types of mergers. These mergers weremainly driven by external economies of scale, market power, combined complimentary resources and customer service quality. The findings also established that the major elements of competitive advantage were volume of transactions and markets share. External economies of scale, market power and combined complimentary resources contributed positively to competitive advantage while surplus funds and idle resources did not drive competitive advantage. Based on the study,researchers recommended that decisions on M&A should be based on first understanding which facets of the business will be driven by the M&A in order to derive a competitive advantage. In addition, there is need for companies to do progress evaluation of the M&A specifically to review its impact on competitive advantage.
If your business relies on 3rd party suppliers for some of your success, how well do you tap into their expertise.
This paper gives some insight into why collaborating with your most important suppliers can secure competitive advantage.
Core competency- A topic in Strategic ManagementArjitSharma19
While preparing this presentation i learned that core competency can be applied to any individual also here i take an example of the local brand from Lucknow "Tundey Kababi" - a famous non-veg food restaurant on which all the three conditions of core competency applied successfully
Profitable growth is all about access to the right knowledge
Want to know more?
Competing for growth is a global survey by Ernst & Young
focusing on growth. Through extensive research and conversations with 1,400 senior executives from companies around the world, Ernst & Young has developed key insights into how the world’s leading businesses are returning to profitable growth. To access our insights and learn more about Competing for Growth, contact your local Ernst & Young office or visit
www.ey.com/competing-for-growth
If your business relies on 3rd party suppliers for some of your success, how well do you tap into their expertise.
This paper gives some insight into why collaborating with your most important suppliers can secure competitive advantage.
Core competency- A topic in Strategic ManagementArjitSharma19
While preparing this presentation i learned that core competency can be applied to any individual also here i take an example of the local brand from Lucknow "Tundey Kababi" - a famous non-veg food restaurant on which all the three conditions of core competency applied successfully
Profitable growth is all about access to the right knowledge
Want to know more?
Competing for growth is a global survey by Ernst & Young
focusing on growth. Through extensive research and conversations with 1,400 senior executives from companies around the world, Ernst & Young has developed key insights into how the world’s leading businesses are returning to profitable growth. To access our insights and learn more about Competing for Growth, contact your local Ernst & Young office or visit
www.ey.com/competing-for-growth
Agile testing & bdd e xchange nyc 2013 jeffrey davidson & lav pathak & sam ho...Skills Matter
In this engaging experience report, we will present 3 different views – Developer, Tester, Business Analyst – of implementing Acceptance Test Driven Development in a complex, data-driven domain. Hear how we used ATDD for building a ubiquitous language across the entire team, promoting faster feedback, and cultivating a culture where product owners were deeply invested in the quality of both every deliverable and the system as a whole.
A new revolutionary Agile Manifesto Value Not CodeSkills Matter
Agile software development refers to a group of software development methodologies based on iterative development, where requirements and solutions evolve through collaboration between self-organizing cross-functional teams. It is a widely accepted and research topic in present day software development.
In this presentation Tom Gilb presents a new revolutionary agile manifesto.
The diffusion of decision rights across functions throughout a product’s life cycle can result in wasted customer insights, subpar innovation, and ineffective complexity management. Companies should adopt strong-form product management: giving responsibility for top-line growth and other financial outcomes to one person, who also has cross-functional decision-making authority.
How do you design the structure of your firm so that it can service your customers in the most efficient way possible? Deciding on who your customers are, and, what they want and need now and into the future, is the first decision to be made. What follows, then, is deciding on a structure that supports this.
Original article from the Flevy business blog can be found here:
http://flevy.com/blog/deconstruct-and-innovate-your-business-model/
The business model is at the core of any company’s corporate strategy. It defines how the company creates, delivers, and captures value.
Most tech startups fail because they lack a viable business model. Even for enterprises with established business models, they often need to revisit and innovate on their business models.
To understand the essence of a successful business model, first, let’s look at its 4 core components:
• Customer Value Proposition,
• Profit Formula,
• Key Resources, and
• Key Processes.
Customer Value Proposition
A successful company helps its customers get a “job” done. Doing the “job”—this is the “value” the business is delivering for its customer. For instance, Google helps customers with the job of finding information online. McDonalds helps customers with the job of feeding a greasy appetite quickly and cheaply. Flevy helps customers with the job of finding business documents they need for work.
High customer value proposition is correlated with
• Importance of the job to the customer;
• Low customer satisfaction with alternative options in the market; and
• Higher quality (or lower price) of your product relative to alternative options.
Profit Formula
It’s great to offer customers great value, but, as a business, the economics still need to work in your favor. We need to make money! This is the profit formula.
The profit formula is the blueprint that defines how the company creates value for itself, while providing value for the customer. The profit formula consists of numerous economic components, including:
• Revenue model
• Cost structure
• Margin model
• Asset turnover and velocity
STRATEGY
58 BUSINESS STRATEGY REVIEW ISSUE 4 – 2010
STRATEGIC
ORCHESTRATION
Many companies seizing major
opportunities in emerging markets
are blazing a management path
also shared by companies such
as Apple, RyanAir and Nestlé.
Strategic orchestration allows
firms to get to market faster,
adapt to changing circumstances
and lower their invested capital,
thereby allowing them to pursue
less profitable opportunities such as
serving emerging market consumers.
Donald L Sull and Alejandro
Ruelas-Gossi tell how.
As the global economic crisis
recedes into the past, executives are
raising their heads from cost cutting
and looking for opportunities to
grow the top line. Unfortunately,
revenue growth is elusive. The
four horsemen of the new normal
— insecure employment, stagnant
wages, unsustainable credit and low
investment returns — cast a dark
shadow over consumers who cut
back on spending. At the same time,
governments are slashing investment
and public payrolls to reign in fiscal
deficits. Major savers, like China
and Germany, cannot shift from
exports to consumption fast enough
to offset declining demand elsewhere
in the world.
How, then, can executives grow
revenues despite tepid overall
demand? The standard answers
are corporate entrepreneurship and
innovation. To grow in stagnant
markets, managers need to spot novel
opportunities or envision breakthrough
products or services that will
differentiate them from competitors.
Unfortunately, established firms often
struggle to seize new opportunities,
losing out to more fleet-footed
start-ups. The failure of corporate
entrepreneurship is often blamed on
a lack of imagination. To stimulate
the necessary creativity, companies
send executives to workshops where
they use finger paints or pretend to be
jungle animals (real examples both) to
think more creatively.
These efforts to stimulate
creativity are misplaced. In most large
corporations, the primary impediment
to revenue growth is not a lack of
creativity, but an unhealthy addiction
to power. Pursuing new opportunities
often demands novel resources and
competencies not currently at a firm’s
disposal. In many cases, executives
reject out-of-hand any opportunity
that doesn’t leverage the firm’s
existing resources and competencies.
Like the proverbial boy with a
hammer, they reject any opportunity
that isn’t a nail. If internal champions
persist in pursuing the market gap,
they often draft detailed blueprints
to develop the necessary resources
in house. But senior executives
often turn down the proposal as too
expensive, time-consuming or risky.
There is an alternative, which we
call ‘strategic orchestration’, whereby
a firm pursues an opportunity —
not by controlling all the required
resources and competencies but by
assembling and managing a network
of partners. Strategic orchestration
allows firms to get to market faster,
adapt to changing circumstances and
.
When it comes to scrutinizing costs, most insurance companies can say “Been there, done that. Got the t-shirt.” Managers are familiar with the refrain from above to trim here and cut there. The typical result is flirtation with the latest management trends like lean, outsourcing and offshoring, and others. However, the results tend to be the same. Budgets reflect last year’s spend plus or minus a couple of percent in the same places.
Companies of all sizes (SMB to large ones) are finding the current economic environment challenging. Business growth is slow or almost stagnated, new customer gains are far and few, customer spend has become very unpredictable and hence managing capacities is posing a big challenges. Browne & Mohan consultants based on their experience of guiding companies have compiled strategies that can be adopted to successfully maneuver the low tides. We suggest product or service offering changes, organizational changes, employee engagement changes, partner and ecosystem changes, sales and marketing structure changes that are appropriate to most companies.
Infosys Insights: Driving revenue through service innovationInfosys
“Servitization” (bundling of products with services) has become an imperative in today’s economy, especially in developed markets. Product companies that do not embrace this concept are bound to face stiff competition from low-cost manufacturers in emerging markets. Key among the risks they face is the prospect of being forced out of the market in the long term. Hence, the benefits of servitization are too compelling to ignore.
Six Mistakes Companies Are Making Today And How You Can Avoid ThemFindWhitePapers
"Look for additional opportunities to use business intelligence to uncover value and drive
improvements. Consider advanced planning tools that can help close the gap between
strategy and execution. Expand the use of sophisticated what-if analyses to model the
operational and financial impact of multiple scenarios on revenue, costs, and cash flow."
Innovation's unsung hero in volatile times: Industrialized business operationsGenpact Ltd
Extreme market volatility has prompted companies across industries to build more effective business operations. 1. Leading innovators such as Apple, Amazon, GE, HSBC, and PayPal2 among others have addressed those challenges by harvesting the value of information – at scale - and harnessing the art of the possible in their business operations.This paper describes how product and business model innovation can be driven and enabled by smart business process operations, be they transaction or decision support. The evidence accumulated across hundreds of companies indicates that “industrialized operations” – thanks to scientific decoupling and consolidation of part of business processes run as an extended enterprise, utilizing data, metrics, as well as IT and HR practices in innovative ways - constitute a material yet relatively untapped lever.
Extreme market volatility has prompted companies across industries to build more
effective business operations1
. Leading innovators such as Apple, Amazon, GE, HSBC,
and PayPal2 among others have addressed those challenges by harvesting the value of
information – at scale - and harnessing the art of the possible in their business operations.
This paper describes how product and business model innovation can be driven and
enabled by smart business process operations, be they transaction or decision support.
The evidence accumulated across hundreds of companies indicates that “industrialized
operations” – thanks to scientific decoupling and consolidation of part of business
processes run as an extended enterprise, utilizing data, metrics, as well as IT and HR
practices in innovative ways - constitute a material yet relatively untapped lever.
Enhancement in NDT inspection for operational effectiveness, efficiency and e...Innerspec Technologies
We intend to show that any change shall be linked, not only to improvement, but also to immediate cost reduction so that all management structure can conceive quick implementation as
part of its department strategy & enhancement in their budget cost.
For that, concepts such as effectiveness, efficiency and excellence must be approached. We will give clear saving cost ways which will follow the terminology.
In Financial terms and without a deep analysis, we can conrm cost savings above 30% from current prices are achieved.