The document discusses various ways students can access electronic resources through the library, including the library catalog, A-Z lists of e-resources and e-journals, databases through 360 Link, and off-campus access. It also provides examples of how to access resources off-campus from different publishers and outlines scenarios library staff could use to help students troubleshoot access issues.
A training session for subject teams and other helpdesk staff to highlight issues relating to off-campus authentication and to encourage more effective first-line support.
A training session for subject teams and other helpdesk staff to highlight issues relating to off-campus authentication and to encourage more effective first-line support.
Tracking Down the Problem: The Development of a Web-Scale Discovery Troublesh...NASIG
Todd Enoch, presenter
When the University of North Texas Libraries first implemented Summon as their web-scale discovery service, the staff encountered many anecdotal reports of problems with the service, but often were unable to replicate the issues themselves due to lack of concrete details. With the complexity involved with diagnosing problems, most patrons were unable to provide the level of detail needed to determine what the root cause of an issue might be. Realizing that they needed a more effetive way to gather information about these phantom problems, in 2013 they added an error reporting link to their results pages which harvested metadata about specific citations and links, enabling them to begin effectively troubleshooting the errors. Since that time, they have recieved over 7,000 error reports for review and have developed their workflows to resolve these issues as best they can with limited staff time. This presentation will walk through the basic troubleshooting workflows, provide a breakdown of the types of errors encountered, and share some analysis of the most frequently encountered errors and their causes.
Presentation from Referencing Reboot: Tools, Tech and Twinkle on 4 June 2014 (English Faculty, University of Cambridge).
Kathy works at the University of Cranfield.
Tracking Down the Problem: The Development of a Web-Scale Discovery Troublesh...NASIG
Todd Enoch, presenter
When the University of North Texas Libraries first implemented Summon as their web-scale discovery service, the staff encountered many anecdotal reports of problems with the service, but often were unable to replicate the issues themselves due to lack of concrete details. With the complexity involved with diagnosing problems, most patrons were unable to provide the level of detail needed to determine what the root cause of an issue might be. Realizing that they needed a more effetive way to gather information about these phantom problems, in 2013 they added an error reporting link to their results pages which harvested metadata about specific citations and links, enabling them to begin effectively troubleshooting the errors. Since that time, they have recieved over 7,000 error reports for review and have developed their workflows to resolve these issues as best they can with limited staff time. This presentation will walk through the basic troubleshooting workflows, provide a breakdown of the types of errors encountered, and share some analysis of the most frequently encountered errors and their causes.
Presentation from Referencing Reboot: Tools, Tech and Twinkle on 4 June 2014 (English Faculty, University of Cambridge).
Kathy works at the University of Cranfield.
UKSG Student Roadshow: The Serials LibrarianLouise Penn
Prepared for the UKSG Student Roadshow at University College London in 2009. The roadshow was aimed at librarianship and information science students and featured a librarian, a subscription agent, a publisher, and the British Library.
Details on Kingston University's ExLibris installations for e-resource management, discovery and delivery. Prepared for the London E-resources Group, summer 2012.
2. Summary
• Access from the Library catalogue
(Prism/OPAC)
• Access from the A-Z e-resources
• Access from the A-Z e-journals
• Access from 360 Link (databases)
• Off-campus access
• Support issues
3. Access from the Library catalogue
• Coming soon – links for all e-journals direct
from the Library catalogue (Prism/OPAC)
• Example of how this might work – @bc
bulletin in Prism
8. Off-campus access
• Issues off-campus at the journal or article
level where single sign-on does not operate
correctly
• ‘Task force’ looking at ways of making this
easier
• Journal level: advise that any notes about
access should be followed
• Article level: at the moment 360 Link does not
display notes … but this is coming
20. Over to you
• Three scenarios
• Work in groups
• Imagine this is a real enquiry – what would
you do?
• Include any checks you would make and any
issues you can identify.
21. Scenarios
• A student would like to view full-text of an article. The
journal is listed in the A-Z e-journals but she can’t access the
content.
• A student has followed a link from the A-Z e-resources into
Ingenta. He is being asked for payment when he tries to
access an article of interest.
• A student has successfully logged into StudentSpace but can’t
get access to a database from the A-Z e-resources.
22. Scenarios
• A student would like to view full-text of an article. The
journal is listed in the A-Z e-journals but she can’t access the
content.
• Check A-Z e-journals. Is the year of the article she is trying to access
included in our coverage?
• Try it yourself. Are you getting a request for payment or an error
message?
• Is the site showing that we subscribe to the content (although this is not
always obvious)?
• Try another article from the same journal – same result?
• Check student’s record as they may be on grace logins which would block
them from any external authentication.
23. Scenarios
• A student has followed a link from the A-Z e-resources into
Ingenta. He is being asked for payment when he tries to
access an article of interest.
• Check whether we do subscribe to that journal by searching for it in the
A-Z e-journals. Not everything in Ingenta is available in full-text to us.
• Look for any hints about accessing the content in A-Z e-journals.
• Check whether the subs icon is visible against the content in Ingenta.
• Try it yourself – do you get the same request for payment?
• Check their user record to see if they are an odd category of user such as
partner college or external – this might block their access.
24. Scenarios
• A student has successfully logged into StudentSpace but can’t
get access to a database from the A-Z e-resources.
• Check A-Z e-resources list for any notes relating to access problems.
• Check their user account to see if they are on grace logins. Suggest they
change their password and then try again – note this takes a while to
synchronise before they will be able to access with the new password.
• Try it yourself. Can you get access to the database? Note any error
messages that you see.
25. Support issues
• Check whether problem is on-campus
• Check yourself whether you can get into the
resource
• Check whether enquirer is trying to access dates we
don’t have (check coverage in A-Z e-journals)
• Take note of any error messages
• Check user record to see if any problems, e.g. grace
login
• If still not sure email eresources@kingston.ac.uk or
advise enquirer to do so with full details