This document outlines the process of defining a problem statement for a design lab project focused on transportation issues. It describes initial stakeholder interviews that revealed people waste time waiting for buses and not knowing arrival times. Personas of a student traveling home and a bus conductor were developed. Through problem framing, the problem was defined as many people having to waste time standing at bus stops waiting for their desired bus. The proposed solution is to make a connection between buses and users through technology to provide arrival time information and save people's time.

1. Finding Problem
Statement
(Design – Lab)
Instructor
Mr. Mustafa Naseem
(Electrical Engineering Department)
1

2. Find Out Problem Statement
• Initial Problem Statement
• Stake Holder Analysis
• Questionnaire For Interview
• Story Telling & Empathy
• Persona
• Point of View
• Problem Framing Tree
• Problem Statement
2
Outline

3. Initial Problem Statement
 There are many problems in the world which are being
faced by people in daily life. One of them is
transportation, about 8 out of 10 persons use public
transport in daily life.
 People are anxious about timing of buses, seat
reservation, bus stops, number of buses. Level of facing
these problems are different for men and women,
specially it is more difficult for women to stand on bus
stops and waiting for buses. Life is becoming busy day by
day and population also increasing and every one wants
to safe his/her time.
 This group will focus on solving the problem of time
wasting by waiting on bus stops with the help of portal
between user and supplier
3

4. Stakeholders
Analysis
4

5. Initial Problem Statement
5

6. Questionnaire for Interview
6
1. How long you waiting for bus here?
2. Do you know when will bus arrived?
3. Do you sure you would get seat on every time?
4. Bus stops here every time?
5. What are the behavior of conductor?
6. Are you citizen of Lahore or not?
7. Any time you faced a problem when you went back home due to bus not
arrived?
8. Are you aware about the fare rates declare by government?
9. If yes, then are ever over charged by conductor?
10. If accidently bus out of order or other happening then what are their
response?
11. Are busses overloaded ?
12. If you have an emergency at night do you know the bus timing ?
13. According to you what is the most fundamental problem related to
transportation ?

7. Questionnaire for Interview
7
14. . If you are provided such solution that you can know about next coming
bus?
1. Will you prefer to get information through sms or call?
2. Can you write message in English or Urdu?
3. Which types of mobile phone you have?
4. Can you pay charges for sms or call to get information?
5. Will you be able to get your required information from Menu through
a USSD code?

8. Story Telling
&
Empathy Mapping
8

9. 9

10. Personas
10
Luqman is an university student. He is 21 years old. His home is in Sahiwal.
He goes to home from at each weekend for some family reasons. As usual
at the end of week, he packs his luggage and go to bus stop to return home.
He stands at bus stop and wait for bus to go home. Some times bus comes
earlier, but usually he has to wait 30-60 minutes at bus stop to get bus.
He says on lahore to sahiwal route, 70% buses are local or fake which uses
name of other transport companies. These buses always waste time. On the
other side, original buses have fix time to reach destination. Some times, he
get right bus and reached home on time.
He needs a way to get information about his desired bus. He wants to know
that after how much time bus will reach at the bus stop. This will save his
precious time and also make his journey easy.

11. Personas
11
Ali is a conductor of a bus which moves between lahore to Kingra Morr,
Sialkot. He gets up early in the morning. After washing his face and
hands, he went straight to bus stand and cleans the bus before the arrival
of driver. Then he gets the bus to laari adda and pays the adda taxes.
After that they placed the bus in line and start waiting for their turn to get
passengers in the bus. When his turn comes, his goal is to get as many
as passengers in the bus. So that he will not have to wait to much for
passengers on next bus stops. As more as passengers sit in bus, Ali will
get more commission. He needs more income to fulfill his family needs.
He needs some way to get more passengers with less effort .

12. Point of View
12
 We met a person standing at bus stop in the shiny day and waiting
for bus because he did not know the exact time of arrival of bus at that
stop and he was also curious to know where the bus has been reached
now?
 We were amazed to realize that he has to face such circumstances in
the era of technology.
 It would be game challenging to help such persons by providing
them information about exact arrival time of their desired bus at their
desired bus stop and how far way is bus from them? With the help of
technology.

13. Problem Framing
Tree
13

14. 14
Time Wasting In Transportation
Standing On Bus Stop &
Waiting For Bus
Intra Cities Inter Cities
Increase
Number of
Buses Making
Connection
between user
and buses
Digitize
Bus Stops
Website
App Device
USSD Code - Interface SMS

15. Problem Statement
15
 Many people has to wait at bus stop for their
desired bus. As a result, they have to waste
their precious time.
 This group will focus to solve this problem by
making a connection between bus and user with
the help of technology. So they can save time
and utilize it in other important things.

16. Webpage Link
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http://tinyurl.com/dlab-chukkme