How ridesharing apps are transforming taxi services and empowering drivers
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Why are you, you???
O
ne day a professor entered
the classroom and asked
his students to prepare
for a surprise test. They waited
anxiously at their desks for the test
to begin. The professor handed
out the question paper, with the
text facing down as usual. Once
he handed them all out, he asked
his students to turn the page and
begin. To everyone’s surprise,
there were no questions….just
a black dot in the center of the
page. The professor seeing the
expression on everyone’s face,
told them the following:
“I want you to write what you see
there.”
The students confused, got started
on the inexplicable task.
At the end of the class, the
professor took all the answer
papers and started reading each
one of them aloud in front of all
the students. All of them with no
exceptions, described the black
dot, trying to explain its position
in the middle of the sheet, etc.
etc. etc. After all had been read,
the classroom silent, the professor
began to explain:
“I am not going to grade on you
this, I just wanted to give you
something to think about. No one
wrote about the white part of the
paper. Everyone focused on the
black dot – and the same happens
in our lives. We have a white
paper to observe and enjoy, but
we always focus on the dark spots.
Our life is a gift given to us by
God, with love and care, and we
always have reasons to celebrate
– nature renewing itself everyday,
our friends around us, the job
that provides our livelihood, the
miracles we see everyday…….
However we insist on focusing
only on the dark spots – the
health issues that bother us, the
lack of money, the complicated
relationship with a family
member, the disappointment with
a friend etc
The dark spots are very small
compared to everything we have
in our lives, but they are the ones
that pollute our minds.
Take your eyes away from the
black spots in your life. Enjoy
each one of your blessings, each
moment that life gives you.
Be happy and live a life positively!
Its Upto Us What We Want To See
The Black Spot
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Quality is not an act, it is a habit. - Aristotle
Darkness & The Sun
O
nce darkness went to
God with a complaint
against the sun and said,
“Oh God! Please make the Sun
understand. He is making my life
miserable. My existence is in dan-
ger because of him.” God sent a
message to the Sun and told him
about darkness’s complaint. The
Sun heard about the complaint and
said to God, “I would like to come
myself and meet this complaint;
because till today, knowingly, I
have not done the work of hurting
anybody.”
Just as darkness is the name giv-
en to the lack or absence of light,
similarly most of the problems of
our life are created because of the
scarcity of new thoughts. If we
put on our mental switch, then we
can definitely find the solutions to
these problems.
Sometimes, people at my semi-
nars ask how and how many times
must we put our mental switches
on; because all the time, someone
or the other comes and switches
it off. At this, what I have to say
is that there is need to switch
it on many more times than it is
switched off. One who falls down
and rise it again, reaches his desti-
nation and one who cannot do this
only remains a stone, a hurdle on
the way.
Choices - Alisha JainExcerpts from Suresh Semwal’s Book -‘Be A Humble Winner’
H
ave you ever been to
amusement park which
has those funny trick
mirrors? Do you believe in those
trick mirrors? No doubt the trick
mirror shows you only. But you
know that it is not the real you. It
shows a distorted image of you. It
looks absurd; it is far from reality
even though it shows you only.
You never accept it; you don’t
agree with it because you know
the trick and you know the real
you so you know the difference.
Similarly all your thoughts are
not real. Most of these thoughts
especially the negative ones
are absurd and distorted. You
may not avoid these thought
when they automatically creep
into your mind. But you do not
have to believe these thoughts
blindly. Just because these are
your thoughts; it does not mean
that you accept them as true. Do
examine your thoughts, question
their relevance and validity.
Remember feelings may lie but
facts never. So when in doubt
park your thoughts and feelings
for a while and spend some time
with facts. Suddenly things would
start looking better and different.
For example suppose you feel
‘Nobody loves me. So I am
unlovable. I am worthless.’ Ask
yourself ‘are there some people
who love me irrespective of
who I am?” No slowly you start
remembering one then two…
persons. So now with this fact
you are able to negate your
thoughts successfully and change
it to ‘yes some people do not
love me but there are others who
love me unconditionally. So that
does not make me unlovable or
worthless. I am a normal person
with some normal imperfections
and I deserve all the love in this
world.”
Do You Blindly Believe In Your Thoughts? - Tapas Dasmohapatra
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Either you run the day or the day runs you. - Jim Rohn
Uberola Ala Re…- Sandip Grover
F
irst and foremost, for all
my non-Marathi speaking
friends, Ala Re means
has come/arrived and for my
multilingual friends – Uberola
means Uber & Ola, simple.
Ever since I moved to Delhi
effective 31st Dec, 2015 and had
my first brush with Delhi winter
(well after a year actually, as I have
been based out of Mumbai for the
last 10 years or so and it’s only
occasional that I used to come to
Delhi), I started moving around in
cabs. Someone told me to try Ola
and I tried and got hooked.
No I am not going to speak on
behalf of Ola or Uber (they have
not hired us so far), but I am going
to give you my perspective about
this service, purely from the lens
of a HR professional. How this
service is changing and continues
to change the whole gambit of taxi
services and taxi drivers.
As all of us know these two
aggregators – that’s how they are
referred to, have been in India
for some time. They provide cab
service in major cities and are App
based. An app where you can book
at the press of a button after looking
at the time the cab would take to
reach your pick-up point and then
track the movement of the cab on
the app to know his whereabouts.
Now let me try and list out the
changes this service is bringing
to the mindset of drivers and also
helping them change for better,
both in terms of behavior and
economical as well.
For the Drivers: Flexi Timings –
Corporate India has to do a lot more
to ensure this term becomes the
norm, however drivers of UBER
& Ola have the freedom to log-in
and log out, as per his choice. They
have to take a minimum number of
perhaps 4 trips in a day. A driver
told me he starts his day at 5 am to
take benefit of the peak hours and
works till 11, takes rest from 11
to 4 pm and then again works till
late evening. Thus allowing him
enough rest and to take care of his
household chores as well.
Good respectable Income – That’s
how a driver described with a
smiling face. They are able to earn
an unheard of Rs. 60000 per month
easily. After paying Rs. 15000 for
CNG, they still can earn Rs. 45000
a month. Even if they have to pay
EMI of the vehicle, they still are
able to have a net income of 30000
per month. A driver on the other
hand earns 10000- 12000 a month.
A cool 300% jump.
Incentive Schemes – The incentive
plan is plain and simple – the
drivers have slab system to earn
more, so for example if they get
3000 rupees for 4 trips, they will
earn better if they log 6 trips and
even more, if they log say 8 trips.
This encourages the driver to earn
better rate per trip, if they put in
extra work.
Motivation to change Behavior -
Each passenger is supposed to rate
the driver at the end of the journey
on the app by simply pressing the
no. of stars with a space for optional
comments. The driver earns an
incentive ONLY if the feedback
by the passenger is 4.1 or more on
a scale of 5. Obviously, the driver
goes an extra mile to ensure his
behavior and conduct is exemplary.
Lessons to learn Corporate India.
Empowerment - The Company
gives them loans/down payments
to lease the vehicle on easy EMIs
and after a tenure of 3 years the
vehicle is given to the driver.
Sustenance Allowance - In the
past, when the services of these
aggregators were suspended on
account of an incident in Delhi,
each driver was paid Rs. 3000
per day, in case their vehicle is
impounded by the Police, while
they were plying the vehicle. In
case of an accident or a breakdown,
the driver is paid a maintenance
allowance, till the time the vehicle
is roadworthy. The corporate world
pays sustenance allowance only if
an employee is suspended.
Guaranteed Payment – the payment
is credited directly to the account
of driver in next 1 – 2 days. The
service provider also compensates
the driver of the shared vehicle, in
case of unavailability of another
passenger.
GPS Service – Since all the drivers
have GPS enabled mobile phones.
They don’t have to remember
the routes and also can look for
congestion en-route and take a
detour if required. This has put
into service lots of unemployed
trained drivers from neighboring
states without any knowledge of
the routes of the city.
P.T.O
5. Continue Uberola Ala Re… - Sandip Grover
Double Employment – No
restrictions – Each driver is
registered to both the major
aggregators. He waits for the
first call from either of them and
switches off the second app. Plane
and simple.
For the Passengers: Ease to Travel
- Almost instant service with a 2 to
10 minutes wait period. This time
is also well spent by looking at the
app and track the movement of cab.
Shared Services – the tariff dips to
almost 50%. Just imagine travelling
toAirport Terminal 1D by cab from
SDA/Hauz Khas in Delhi by paying
Rs. 150 or so. The shared service
is actually pretty good. You share
the cab with another passenger
only in case he/she chooses to log-
in at the same time and for going
in the same direction/route. The
detour allowed is 500 meters or so.
The app even takes care of which
passenger to be dropped first so as
to avoid any confusion.
GPS Service – This also helps the
passenger to be taken to shortest
route and also be aware of the
congestion on the way. He also
feels assured of being taken on the
correct route.
Exemplary Behavior – The driver
behaves as if you are his super
master. He does not leave anything
to chance with his politeness
starting from the time you/he
called on phone. In fact most of the
time they request you to give them
a good rating.
Reduced Tariffs – These services
are relatively cheaper as compared
to other taxi services. With shared
services, you actually make a
killing with paying 50% or lesser.
Gone are the days, when employer
of these drivers would chose not
to pay or pay lesser amount by
holding a security. These people
have flexi working with an ability
to rake in the moolah if they so
desire. They can afford to become
owners and small entrepreneurs
instead of serving someone.
For the passenger, it is much
awaited and an improved service.
Gone are the days, when he would
be waiting impatiently for the cab
to arrive to have him picked with
the driver giving him false hopes
of being very close to the location
with virtually no way for the
passenger to check the reality.
Those of you who have experienced
this service would have also
experienced the changing social
paradigm. But above all, in my
personal opinion, it is a great
case study for the HR fraternity.
The interventions that have been
implemented quite effectively
thanks to the transparency and
fairness to this often-neglected
class of employees. So next time
you hail an Ola or an Uber, be aware
of the change these aggregators are
bringing in our society.
A journey of thousands miles begins with a single step. - Confucius
A
n eccentric boss was
interviewing a lady
applicant for a post in
his company. He had a candle
at his desk. The boss asked the
applicant, “Why did the elephant
eat the candle?” The lady, after the
moment of pause, said “Because
the elephant was crazy?” The
Boss laughed sneeringly and
said, “No, you brainless lady…
because the elephant wanted a
light snack!” The applicant was
insulted. She wanted to get back
at the interviewer. “Sir,” she said,
“do you know what kind of candle
burns longer, a red or a green
candle?” The boss was stumped.
“A red candle?” he guessed.
“Neither!” the lady said. “Candles
always burn shorter! No brains!”
Moral – It does not pay to try
to insult or bring down another
person. It reflects on one’s terrible
character. The wise practices
mindful and kind speech.
The Eccentric Interviewer
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It’s always too early to quit. - Norman Vincent Peale
High Blood Pressure and Corporate Wellness - Dr. Sanjay Nakra
High Blood Pressure or
Hypertension, as it is better
known in medical terminology
is commoner than one would
believe. Statistics indicate that
one out of every three Indians
suffers from high blood pressure
and the numbers continue to rise.
This could well be attributed to
increasing stress, 24x7 working
conditions, improper diet and a
sedentary lifestyle.
Why Is High Blood Pressure
Important?
High Blood Pressure is best
defined as a medical condition
where the diastolic blood pressure
is more than 90 mm of Hg while
the systolic is more than 140 mm
of Hg.
Contrary to popular belief high
blood pressure is a dangerous
disease condition as it can lead
to…..
Stroke or Cardiac Attack - High
blood pressure leads to thickening
and hardening of arteries thus
leading to life threatening disease
conditions such as stroke and
heart attack.
Cardiac Failure - When the heart
is forced to pump blood against
the higher pressure in the blood
vessels, it has to work harder
and thus over time leads to heart
failure.
Aneurysms - In instances where
blood pressure is not controlled it
is a distinct possibility that it can
lead to sustained high pressure
on the blood vessel walls.
This may then lead to bulging
of the walls which are better
known as Aneurysms in medical
terminology.
When these Aneurysms burst the
condition can become an acute
medical emergency.
Kidney Malfunction - If blood
pressure is not treated adequately
and continues to be high, it
invariably leads to weakening and
narrowing of the blood vessels
which supply the kidneys. Thus
logically this leads to impaired
blood supply to these organs and
can thus lead to kidney failure
over a period of time.
Impaired Memory - It is indeed
disconcerting that studies in
recent times have now conclude
beyond doubt that persistently
raised blood pressure readings
can impair your ability to learn,
think and even remember facts
and stats.
PREVENTION - The age old
adage ‘Prevention is better
than cure’ could not be more
appropriate when the context is
high blood pressure. The medical
fraternity is of the opinion that
those with an active lifestyle are
less prone to contracting high
blood pressure as compared to
those who lead a more sedentary
life.
Thus it could well be concluded
that if you adopt a healthy diet
plan, maintain your ideal body
weightandhaveanactivelifestyle,
the probability of contracting this
disease condition is significantly
low.
CONCLUSION - Thus it could
well be concluded that in an era
wherein everyone is striving
to climb the corporate ladder
adopting the right lifestyle could
well ensure a healthy heart
and body without the need to
resort to medications or medical
intervention.
7. The most effective way to do it, is to do it. - Amelia Earhart
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Life’s Lesson!!
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Always do your best. What you plant now, you will harvest later. - Og Mandino
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