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Fantasy Football Commissioner Split Test
CBS Interactive Research and Analytics

September, 2008
Purpose

   Evaluate effectiveness of four different versions of fantasy football landing page
         LONG:    Print ad style presentation: Graphically intensive while providing extensive product information without
                   messaging price. Bright blue call to action button “Start a Free Trial Now” at the bottom of the text.
         PRICE:   Simple presentation with bold call out of price: Minimal graphics and minimal product information
                   provided with a text link call to action. Price is messaged loudly in the header graphic.
         REG:     Control page: This is the page that would have been used without testing (nearly the same as v2007).
         SIMPLE: Simple presentation: Same page as PRICE – minimal graphics, minimal product information, price is not
                  mentioned.




         LONG                           PRICE                                      REG                        SIMPLE

                                                    Confidential – do not distribute                                          2
Research Methodology

 Randomly present viewers with one of the four versions
  when they get to the fantasy football landing page
    Results showed each version was exposed to about 25% of total
     unique viewers each week
 Evaluate effectiveness of different versions on three metrics:
   1. % of viewers who created leagues (secondary)
           The higher the %, the better
   2. % of viewers who created and paid for leagues (primary)
           The higher the %, the better
   3. Average page views per viewer
           This metrics is ambiguous: More average page views could mean more
            interest, but that could also mean the page is more confusing so that
            viewers need to come back to review. It will not be reviewed




                                 Confidential – do not distribute                   3
Key findings

 It is obvious that LONG had higher % of created leagues while
  PRICE enjoyed higher % of paid leagues this season.
 Yet the % differences are not very large.
 For future seasons, what can be inferred?
    LONG is very likely (99.99%) to generate higher % of created leagues
    PRICE has a high probability (about 90%) to create higher % of paid
     leagues than SIMPLE and REG.
    Although PRICE has higher % of total paid leagues than LONG (0.07%),
     the chance that the difference is not significantly different from zero is
     very high, at 44%.
 Recommendations:
    Use either LONG or PRICE for fantasy football landing page.
    Try to understand why LONG generate higher % of created leagues but
     maybe lower % of paid leagues than PRICE.
    Test variations/combinations of LONG/PRICE with next product cycle.

                                Confidential – do not distribute              4
LONG had higher % of created leagues consistently
                                                                                        6.44%
    Total                                                                  5.64%
                                                                          5.56%
                                                                           5.66%

                                                                 5.01%
7/27/2008                                     4.07%                                                                           LONG
                                                 4.29%
                                                  4.35%
                                                                                                                              PRICE
                                                                   5.18%
8/3/2008                                        4.19%
                                                   4.39%                                                                      REG
                                                    4.47%
                                                                                                                              SIMPLE
                                                                                                     7.18%
8/10/2008                                                                             6.29%
                                                                                        6.40%                                       LON
                                                                                       6.35%
                                                                                                                                    PRI
                                                                                                                     8.29%
8/17/2008                                                                                               7.39%                       REG
                                                                                             6.71%
                                                                                              6.80%                                 SIM

                                                                                                        7.42%
8/24/2008                                                                               6.40%
                                                                                                6.84%
                                                                                       6.32%

                                                                                     6.16%
8/31/2008                                                                   5.68%
                                                                         5.44%
                                                                             5.76%

                                         3.81%
9/7/2008                                 3.79%
                                3.15%
                                        3.68%

            0%   1%   2%   3%            4%                 5%               6%                 7%              8%           9%



                                    Confidential – do not distribute                                                                      5
Most stat tests showed LONG had higher % of created leagues
   Date      Page     UV     % Created Lg     Page                UV       % Created Lg   % Diff   Prob of Indiff
 27-Jul-08   LON    10,284      5.01%          PRI              10,263        4.07%       0.94%       0.13%
 27-Jul-08   LON    10,284      5.01%         REG                9,948        4.29%       0.72%       1.57%
 27-Jul-08   LON    10,284      5.01%          SIM              10,572        4.35%       0.66%       2.47%
 3-Aug-08    LON    12,471      5.18%          PRI              12,414        4.19%       0.99%       0.02%
 3-Aug-08    LON    12,471      5.18%         REG               11,664        4.39%       0.79%       0.41%
 3-Aug-08    LON    12,471      5.18%          SIM              12,612        4.47%       0.71%       0.89%
10-Aug-08    LON    12,522      7.18%          PRI              12,369        6.29%       0.89%       0.51%
10-Aug-08    LON    12,522      7.18%         REG               12,207        6.40%       0.78%       1.46%
10-Aug-08    LON    12,522      7.18%          SIM              12,804        6.35%       0.83%       0.85%
17-Aug-08    LON    10,815      8.29%          PRI              10,401        7.39%       0.90%       1.48%
17-Aug-08    LON    10,815      8.29%         REG               10,221        6.71%       1.58%       0.00%
17-Aug-08    LON    10,815      8.29%          SIM              10,653        6.80%       1.49%       0.00%
24-Aug-08    LON    12,882      7.42%          PRI              12,867        6.40%       1.02%       0.12%
24-Aug-08    LON    12,882      7.42%         REG               12,639        6.84%       0.58%       7.32%
24-Aug-08    LON    12,882      7.42%          SIM              13,038        6.32%       1.10%       0.05%
31-Aug-08    LON    12,588      6.16%          PRI              12,435        5.68%       0.48%       10.83%
31-Aug-08    LON    12,588      6.16%         REG               12,252        5.44%       0.72%       1.51%
31-Aug-08    LON    12,588      6.16%          SIM              12,723        5.76%       0.40%       18.39%
 7-Sep-08    LON    12,666      3.81%          PRI              12,738        3.79%       0.02%       95.46%
 7-Sep-08    LON    12,666      3.81%         REG               12,567        3.15%       0.66%       0.46%
 7-Sep-08    LON    12,666      3.81%          SIM              12,105        3.68%       0.13%       61.61%
   Total     LON    80,313      6.44%          PRI              79,803        5.64%       0.80%       0.00%
   Total     LON    80,313      6.44%         REG               77,874        5.56%       0.88%       0.00%
   Total     LON    80,313      6.44%          SIM              80,604        5.66%       0.78%       0.00%

                                        Confidential – do not distribute                                            6
PRICE produced higher % of overall paid leagues
                                                                                   3.34%
    Total                                                                            3.41%
                                                                                 3.26%
                                                                                 3.25%

                                                              2.72%                                                         LONG
7/27/2008                                                  2.58%
                                                        2.47%
                                                       2.44%
                                                                                                                            PRICE
                                                                 2.76%
 8/3/2008                                                         2.80%                                                     REG
                                                               2.71%
                                                               2.70%
                                                                                                                            SIMPLE
                                                                                               3.89%
8/10/2008                                                                                          4.03%
                                                                                                   4.04%                       LON
                                                                                             3.83%
                                                                                                                               PRI
                                                                                                           4.38%
8/17/2008                                                                                                      4.53%           REG
                                                                                               3.94%
                                                                                                3.98%                          SIM

                                                                                                  4.02%
8/24/2008                                                                                      3.90%
                                                                                                   4.04%
                                                                                             3.83%

                                                                         2.96%
8/31/2008                                                                       3.26%
                                                                              3.20%
                                                                            3.13%

                                1.64%
 9/7/2008                            1.82%
                           1.44%
                                  1.71%

            0%   1%   1%   2%         2%             3%              3%             4%        4%           5%          5%




                                      Confidential – do not distribute                                                               7
Statistically, PRICE had higher % of total paid leagues than REG and SIMPLE

    Date      Page     UV     % Paid Lg          Page               UV       % Paid Lg    % Diff   Prob of Indiff
  27-Jul-08    PRI   10,263     2.58%            LON              10,284       2.72%     -0.14%       53.06%
  27-Jul-08    PRI   10,263     2.58%            REG               9,948       2.47%     0.11%        62.09%
  27-Jul-08    PRI   10,263     2.58%             SIM             10,572       2.44%     0.14%        51.34%
  3-Aug-08     PRI   12,414     2.80%            LON              12,471       2.76%     0.04%        82.95%
  3-Aug-08     PRI   12,414     2.80%            REG              11,664       2.71%     0.09%        65.59%
  3-Aug-08     PRI   12,414     2.80%             SIM             12,612       2.70%     0.10%        63.05%
 10-Aug-08     PRI   12,369     4.03%            LON              12,522       3.89%     0.14%        57.92%
 10-Aug-08     PRI   12,369     4.03%            REG              12,207       4.04%     -0.01%       96.04%
 10-Aug-08     PRI   12,369     4.03%             SIM             12,804       3.83%     0.20%        43.44%
 17-Aug-08     PRI   10,401     4.53%            LON              10,815       4.38%     0.15%        60.73%
 17-Aug-08     PRI   10,401     4.53%            REG              10,221       3.94%     0.59%        3.69%
 17-Aug-08     PRI   10,401     4.53%             SIM             10,653       3.98%     0.55%        4.87%
 24-Aug-08     PRI   12,867     3.90%            LON              12,882       4.02%     -0.12%       62.26%
 24-Aug-08     PRI   12,867     3.90%            REG              12,639       4.04%     -0.14%       56.26%
 24-Aug-08     PRI   12,867     3.90%             SIM             13,038       3.83%     0.07%        78.13%
 31-Aug-08     PRI   12,435     3.26%            LON              12,588       2.96%     0.30%        15.81%
 31-Aug-08     PRI   12,435     3.26%            REG              12,252       3.20%     0.06%        77.11%
 31-Aug-08     PRI   12,435     3.26%             SIM             12,723       3.13%     0.13%        53.74%
  7-Sep-08     PRI   12,738     1.82%            LON              12,666       1.64%     0.18%        27.39%
  7-Sep-08     PRI   12,738     1.82%            REG              12,567       1.44%     0.38%        1.68%
  7-Sep-08     PRI   12,738     1.82%             SIM             12,105       1.71%     0.11%        50.58%
    Total      PRI   79,803     3.41%            LON              80,313       3.34%     0.07%        43.66%
    Total      PRI   79,803     3.41%            REG              77,874       3.26%     0.15%        10.51%
    Total      PRI   79,803     3.41%             SIM             80,604       3.25%     0.16%        7.11%

                                          Confidential – do not distribute                                          8
User Testing
 The Fantasy Football Commissioner landing pages were shown to (7)
  participants during a usability test in August, 2008.

 An Eye Tracking device (Tobii) was used to record where participants
  looked on the page during a 30 second review period.

 After reviewing the pages, participants were asked to give their reactions
  and rank order the landing pages to determine first, second, third, and
  fourth preference.




                               Confidential – do not distribute            9
Eye Tracking Data             Longer eye fixations                    Shorter eye fixations




     LONG                    PRICE                                     REG                    SIMPLE

   Eye tracking data can be tricky to collect and interpret.
   With 7 participants, generalization is limited.
   However, it is worth nothing that the blue buttons on the right rail (the area user’s
    are expected to click to sign-up/create league) were not visually attended to in
    this study. Note: Is it possible that this area of the screen suffers from Ad
    avoidance due to the prominence of ads in this area on websites in general?

                                        Confidential – do not distribute                               10
User Testing – Rank Order Preference




     LONG                   PRICE                                  REG   SIMPLE

   Over half of the participants (4) ranked REG as their first preference - a
    somewhat unexpected result and counter to the split test data.
   (2) participants ranked LONG as their first preference.
   Expectations within the CBS team anticipated a preference for shorter versions
    (PRICE and SIMPLE); however, participants may feel that full disclosure is not
    provided by the shorter versions.
   Knowing the price of a product bears importance as seen in the split test.
                                    Confidential – do not distribute                 11
Next Steps
 Testing for Fantasy Baseball 2009
    Hybrid Commissioner page
    Right rail navigation
 Continue testing for Fantasy Football 2009
    Refine Commissioner test
    Free Fantasy Football
    Fantasy Football Premium Games
 Incorporate additional methodologies
    Usability assessments




                             Confidential – do not distribute   12

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Final study of fantasy football landing pages

  • 1. Fantasy Football Commissioner Split Test CBS Interactive Research and Analytics September, 2008
  • 2. Purpose  Evaluate effectiveness of four different versions of fantasy football landing page  LONG: Print ad style presentation: Graphically intensive while providing extensive product information without messaging price. Bright blue call to action button “Start a Free Trial Now” at the bottom of the text.  PRICE: Simple presentation with bold call out of price: Minimal graphics and minimal product information provided with a text link call to action. Price is messaged loudly in the header graphic.  REG: Control page: This is the page that would have been used without testing (nearly the same as v2007).  SIMPLE: Simple presentation: Same page as PRICE – minimal graphics, minimal product information, price is not mentioned. LONG PRICE REG SIMPLE Confidential – do not distribute 2
  • 3. Research Methodology  Randomly present viewers with one of the four versions when they get to the fantasy football landing page  Results showed each version was exposed to about 25% of total unique viewers each week  Evaluate effectiveness of different versions on three metrics: 1. % of viewers who created leagues (secondary)  The higher the %, the better 2. % of viewers who created and paid for leagues (primary)  The higher the %, the better 3. Average page views per viewer  This metrics is ambiguous: More average page views could mean more interest, but that could also mean the page is more confusing so that viewers need to come back to review. It will not be reviewed Confidential – do not distribute 3
  • 4. Key findings  It is obvious that LONG had higher % of created leagues while PRICE enjoyed higher % of paid leagues this season.  Yet the % differences are not very large.  For future seasons, what can be inferred?  LONG is very likely (99.99%) to generate higher % of created leagues  PRICE has a high probability (about 90%) to create higher % of paid leagues than SIMPLE and REG.  Although PRICE has higher % of total paid leagues than LONG (0.07%), the chance that the difference is not significantly different from zero is very high, at 44%.  Recommendations:  Use either LONG or PRICE for fantasy football landing page.  Try to understand why LONG generate higher % of created leagues but maybe lower % of paid leagues than PRICE.  Test variations/combinations of LONG/PRICE with next product cycle. Confidential – do not distribute 4
  • 5. LONG had higher % of created leagues consistently 6.44% Total 5.64% 5.56% 5.66% 5.01% 7/27/2008 4.07% LONG 4.29% 4.35% PRICE 5.18% 8/3/2008 4.19% 4.39% REG 4.47% SIMPLE 7.18% 8/10/2008 6.29% 6.40% LON 6.35% PRI 8.29% 8/17/2008 7.39% REG 6.71% 6.80% SIM 7.42% 8/24/2008 6.40% 6.84% 6.32% 6.16% 8/31/2008 5.68% 5.44% 5.76% 3.81% 9/7/2008 3.79% 3.15% 3.68% 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% Confidential – do not distribute 5
  • 6. Most stat tests showed LONG had higher % of created leagues Date Page UV % Created Lg Page UV % Created Lg % Diff Prob of Indiff 27-Jul-08 LON 10,284 5.01% PRI 10,263 4.07% 0.94% 0.13% 27-Jul-08 LON 10,284 5.01% REG 9,948 4.29% 0.72% 1.57% 27-Jul-08 LON 10,284 5.01% SIM 10,572 4.35% 0.66% 2.47% 3-Aug-08 LON 12,471 5.18% PRI 12,414 4.19% 0.99% 0.02% 3-Aug-08 LON 12,471 5.18% REG 11,664 4.39% 0.79% 0.41% 3-Aug-08 LON 12,471 5.18% SIM 12,612 4.47% 0.71% 0.89% 10-Aug-08 LON 12,522 7.18% PRI 12,369 6.29% 0.89% 0.51% 10-Aug-08 LON 12,522 7.18% REG 12,207 6.40% 0.78% 1.46% 10-Aug-08 LON 12,522 7.18% SIM 12,804 6.35% 0.83% 0.85% 17-Aug-08 LON 10,815 8.29% PRI 10,401 7.39% 0.90% 1.48% 17-Aug-08 LON 10,815 8.29% REG 10,221 6.71% 1.58% 0.00% 17-Aug-08 LON 10,815 8.29% SIM 10,653 6.80% 1.49% 0.00% 24-Aug-08 LON 12,882 7.42% PRI 12,867 6.40% 1.02% 0.12% 24-Aug-08 LON 12,882 7.42% REG 12,639 6.84% 0.58% 7.32% 24-Aug-08 LON 12,882 7.42% SIM 13,038 6.32% 1.10% 0.05% 31-Aug-08 LON 12,588 6.16% PRI 12,435 5.68% 0.48% 10.83% 31-Aug-08 LON 12,588 6.16% REG 12,252 5.44% 0.72% 1.51% 31-Aug-08 LON 12,588 6.16% SIM 12,723 5.76% 0.40% 18.39% 7-Sep-08 LON 12,666 3.81% PRI 12,738 3.79% 0.02% 95.46% 7-Sep-08 LON 12,666 3.81% REG 12,567 3.15% 0.66% 0.46% 7-Sep-08 LON 12,666 3.81% SIM 12,105 3.68% 0.13% 61.61% Total LON 80,313 6.44% PRI 79,803 5.64% 0.80% 0.00% Total LON 80,313 6.44% REG 77,874 5.56% 0.88% 0.00% Total LON 80,313 6.44% SIM 80,604 5.66% 0.78% 0.00% Confidential – do not distribute 6
  • 7. PRICE produced higher % of overall paid leagues 3.34% Total 3.41% 3.26% 3.25% 2.72% LONG 7/27/2008 2.58% 2.47% 2.44% PRICE 2.76% 8/3/2008 2.80% REG 2.71% 2.70% SIMPLE 3.89% 8/10/2008 4.03% 4.04% LON 3.83% PRI 4.38% 8/17/2008 4.53% REG 3.94% 3.98% SIM 4.02% 8/24/2008 3.90% 4.04% 3.83% 2.96% 8/31/2008 3.26% 3.20% 3.13% 1.64% 9/7/2008 1.82% 1.44% 1.71% 0% 1% 1% 2% 2% 3% 3% 4% 4% 5% 5% Confidential – do not distribute 7
  • 8. Statistically, PRICE had higher % of total paid leagues than REG and SIMPLE Date Page UV % Paid Lg Page UV % Paid Lg % Diff Prob of Indiff 27-Jul-08 PRI 10,263 2.58% LON 10,284 2.72% -0.14% 53.06% 27-Jul-08 PRI 10,263 2.58% REG 9,948 2.47% 0.11% 62.09% 27-Jul-08 PRI 10,263 2.58% SIM 10,572 2.44% 0.14% 51.34% 3-Aug-08 PRI 12,414 2.80% LON 12,471 2.76% 0.04% 82.95% 3-Aug-08 PRI 12,414 2.80% REG 11,664 2.71% 0.09% 65.59% 3-Aug-08 PRI 12,414 2.80% SIM 12,612 2.70% 0.10% 63.05% 10-Aug-08 PRI 12,369 4.03% LON 12,522 3.89% 0.14% 57.92% 10-Aug-08 PRI 12,369 4.03% REG 12,207 4.04% -0.01% 96.04% 10-Aug-08 PRI 12,369 4.03% SIM 12,804 3.83% 0.20% 43.44% 17-Aug-08 PRI 10,401 4.53% LON 10,815 4.38% 0.15% 60.73% 17-Aug-08 PRI 10,401 4.53% REG 10,221 3.94% 0.59% 3.69% 17-Aug-08 PRI 10,401 4.53% SIM 10,653 3.98% 0.55% 4.87% 24-Aug-08 PRI 12,867 3.90% LON 12,882 4.02% -0.12% 62.26% 24-Aug-08 PRI 12,867 3.90% REG 12,639 4.04% -0.14% 56.26% 24-Aug-08 PRI 12,867 3.90% SIM 13,038 3.83% 0.07% 78.13% 31-Aug-08 PRI 12,435 3.26% LON 12,588 2.96% 0.30% 15.81% 31-Aug-08 PRI 12,435 3.26% REG 12,252 3.20% 0.06% 77.11% 31-Aug-08 PRI 12,435 3.26% SIM 12,723 3.13% 0.13% 53.74% 7-Sep-08 PRI 12,738 1.82% LON 12,666 1.64% 0.18% 27.39% 7-Sep-08 PRI 12,738 1.82% REG 12,567 1.44% 0.38% 1.68% 7-Sep-08 PRI 12,738 1.82% SIM 12,105 1.71% 0.11% 50.58% Total PRI 79,803 3.41% LON 80,313 3.34% 0.07% 43.66% Total PRI 79,803 3.41% REG 77,874 3.26% 0.15% 10.51% Total PRI 79,803 3.41% SIM 80,604 3.25% 0.16% 7.11% Confidential – do not distribute 8
  • 9. User Testing  The Fantasy Football Commissioner landing pages were shown to (7) participants during a usability test in August, 2008.  An Eye Tracking device (Tobii) was used to record where participants looked on the page during a 30 second review period.  After reviewing the pages, participants were asked to give their reactions and rank order the landing pages to determine first, second, third, and fourth preference. Confidential – do not distribute 9
  • 10. Eye Tracking Data Longer eye fixations Shorter eye fixations LONG PRICE REG SIMPLE  Eye tracking data can be tricky to collect and interpret.  With 7 participants, generalization is limited.  However, it is worth nothing that the blue buttons on the right rail (the area user’s are expected to click to sign-up/create league) were not visually attended to in this study. Note: Is it possible that this area of the screen suffers from Ad avoidance due to the prominence of ads in this area on websites in general? Confidential – do not distribute 10
  • 11. User Testing – Rank Order Preference LONG PRICE REG SIMPLE  Over half of the participants (4) ranked REG as their first preference - a somewhat unexpected result and counter to the split test data.  (2) participants ranked LONG as their first preference.  Expectations within the CBS team anticipated a preference for shorter versions (PRICE and SIMPLE); however, participants may feel that full disclosure is not provided by the shorter versions.  Knowing the price of a product bears importance as seen in the split test. Confidential – do not distribute 11
  • 12. Next Steps  Testing for Fantasy Baseball 2009  Hybrid Commissioner page  Right rail navigation  Continue testing for Fantasy Football 2009  Refine Commissioner test  Free Fantasy Football  Fantasy Football Premium Games  Incorporate additional methodologies  Usability assessments Confidential – do not distribute 12