Cross Media Marketing Discovering the Opportunities
A good hockey player plays where the puck is. A great hockey player plays where the puck is going to be. ~ Wayne Gretzky
Direct Marketing at a Crossroads Spray & pray mailing is increasingly ineffective Social media (Facebook, Twitter, blogs) increasingly command dollars and attention Increased targeting and personalized mail has decreased order sizes Have you got a plan for the new terrain?
Marketing is the Octane that Drives Business
Marketing is the Octane that Drives Business Lot of noise about tactics Confusion abounds; who and what is believable? Your prospects know they need to market
Marketing is the Octane that Drives Business Your prospects need to measure return on investment Your prospects need a trusted navigator to avoid marketing landmines Your prospects need proven, tested solutions
Your Customers are Looking Relationship building/trust Increased profitability Annuitized revenue stream
Colortree/CMR 22 years experience as a trade only envelope and inserts manufacturer. Introduction of HD Envelopes in the distributor market led to extensive industry research and direct response surveys. Colortree Marketing Resources developed as your trade-only cross media marketing result of PSDA member feedback and direction. Strategy, creative & production management TRANSFORMAILER Letter Package
Traditional Direct Mail Production Direct Mail packages have multiple points of management and possible failure, requiring additional oversight and time to complete profitably. Data/List Management Creative Copy Printer Mailing House Postal Regulations After-Campaign Analysis
Data/List Management Creative Copy Printer Mailing House Postal Regulations After-Campaign Analysis Traditional Direct Mail Production
PSDA Direct Mail Survey Results Majority of distributors (86%) are selling direct mail Most distributors are selling postcard projects Those who don’t say it is due to lack of knowledge
The Dirty Little Secret… How well did your last marketing piece work? Most customers don't test Most customers don't measure response rates Most customers don't know how their marketing performs
What does the Future of Marketing Look Like? Cross Media Marketing combines personalized online and offline marketing to drive a higher response rate from a smaller, more qualified list than traditional marketing methods.   Increased ROI/Response Reduced Waste Lower Costs Respects Recipient
Why Cross Media Marketing? Proven strategy and tactics, not speculation Already in use in Fortune 500 organizations Small businesses have a critical need for cost effective marketing  Easy to test and track Permission driven
Cross Media Process Updates database Creative/data communication channels target receives message action/response sales notified
Where are the Market Opportunities? Existing client base – gain more wallet share by offering additional services that outperform existing marketing methods Industry verticals – open doors by understanding industries, identifying pain points and offering solutions Deliver increased mail performance through use of additional online/offline response mechanisms
Cross Media Examples Traditional Campaign Cross Media Campaign .05% response rate 9.4% response rate 1% click through rate 56% click through rate 2% order conversion 31% order conversion
Cross Media Response Examples Traditional Campaign CMM Campaign Production Costs: 25,000 @ .40 each = $10,000 Production Costs: 12,500 @ $1 each = $12,500 .05 Response Rate = 125 10% Response Rate = 1,250  Revenue Model: 125 @ $100 average sale = $12,500 Revenue Model: 1,250 @ $100 average sale = $125,000 Production Cost as a % of revenue = 1.25% Production Cost as a % of revenue = 10% R.O.I. =  R.O.I. =  Cost per Response = $80.00 Cost per Response = $10.00 Profit = $2,500 Profit = $112,500
Vertical Markets Automotive Building Trades Business to Business Financial Services: Banking & Credit Cards Financial Services: Insurance Healthcare Home Services Hospitality Not for Profit Real Estate Retail Technology
Popular Campaigns New Mover/New Homeowner Lead Generation/Sales Retention/Nurturing Cross-sell/Upsell Membership/Loyalty
Questions & Answers 100% of the shots you don't take don't go in. ~ Wayne Gretzky

Powerpoint from SM Technology

  • 1.
    Cross Media MarketingDiscovering the Opportunities
  • 2.
    A good hockeyplayer plays where the puck is. A great hockey player plays where the puck is going to be. ~ Wayne Gretzky
  • 3.
    Direct Marketing ata Crossroads Spray & pray mailing is increasingly ineffective Social media (Facebook, Twitter, blogs) increasingly command dollars and attention Increased targeting and personalized mail has decreased order sizes Have you got a plan for the new terrain?
  • 4.
    Marketing is theOctane that Drives Business
  • 5.
    Marketing is theOctane that Drives Business Lot of noise about tactics Confusion abounds; who and what is believable? Your prospects know they need to market
  • 6.
    Marketing is theOctane that Drives Business Your prospects need to measure return on investment Your prospects need a trusted navigator to avoid marketing landmines Your prospects need proven, tested solutions
  • 7.
    Your Customers areLooking Relationship building/trust Increased profitability Annuitized revenue stream
  • 8.
    Colortree/CMR 22 yearsexperience as a trade only envelope and inserts manufacturer. Introduction of HD Envelopes in the distributor market led to extensive industry research and direct response surveys. Colortree Marketing Resources developed as your trade-only cross media marketing result of PSDA member feedback and direction. Strategy, creative & production management TRANSFORMAILER Letter Package
  • 9.
    Traditional Direct MailProduction Direct Mail packages have multiple points of management and possible failure, requiring additional oversight and time to complete profitably. Data/List Management Creative Copy Printer Mailing House Postal Regulations After-Campaign Analysis
  • 10.
    Data/List Management CreativeCopy Printer Mailing House Postal Regulations After-Campaign Analysis Traditional Direct Mail Production
  • 11.
    PSDA Direct MailSurvey Results Majority of distributors (86%) are selling direct mail Most distributors are selling postcard projects Those who don’t say it is due to lack of knowledge
  • 12.
    The Dirty LittleSecret… How well did your last marketing piece work? Most customers don't test Most customers don't measure response rates Most customers don't know how their marketing performs
  • 13.
    What does theFuture of Marketing Look Like? Cross Media Marketing combines personalized online and offline marketing to drive a higher response rate from a smaller, more qualified list than traditional marketing methods. Increased ROI/Response Reduced Waste Lower Costs Respects Recipient
  • 14.
    Why Cross MediaMarketing? Proven strategy and tactics, not speculation Already in use in Fortune 500 organizations Small businesses have a critical need for cost effective marketing Easy to test and track Permission driven
  • 15.
    Cross Media ProcessUpdates database Creative/data communication channels target receives message action/response sales notified
  • 16.
    Where are theMarket Opportunities? Existing client base – gain more wallet share by offering additional services that outperform existing marketing methods Industry verticals – open doors by understanding industries, identifying pain points and offering solutions Deliver increased mail performance through use of additional online/offline response mechanisms
  • 17.
    Cross Media ExamplesTraditional Campaign Cross Media Campaign .05% response rate 9.4% response rate 1% click through rate 56% click through rate 2% order conversion 31% order conversion
  • 18.
    Cross Media ResponseExamples Traditional Campaign CMM Campaign Production Costs: 25,000 @ .40 each = $10,000 Production Costs: 12,500 @ $1 each = $12,500 .05 Response Rate = 125 10% Response Rate = 1,250 Revenue Model: 125 @ $100 average sale = $12,500 Revenue Model: 1,250 @ $100 average sale = $125,000 Production Cost as a % of revenue = 1.25% Production Cost as a % of revenue = 10% R.O.I. = R.O.I. = Cost per Response = $80.00 Cost per Response = $10.00 Profit = $2,500 Profit = $112,500
  • 19.
    Vertical Markets AutomotiveBuilding Trades Business to Business Financial Services: Banking & Credit Cards Financial Services: Insurance Healthcare Home Services Hospitality Not for Profit Real Estate Retail Technology
  • 20.
    Popular Campaigns NewMover/New Homeowner Lead Generation/Sales Retention/Nurturing Cross-sell/Upsell Membership/Loyalty
  • 21.
    Questions & Answers100% of the shots you don't take don't go in. ~ Wayne Gretzky

Editor's Notes

  • #8 In today’s volatile markets, business owners are seeking any legitimate means of remaining competitive or gain an edge.
  • #10 Time consuming and mistakes are expensive
  • #12 Earlier I alluded to the PSDA Direct mail survey performed in September 2009.
  • #14 The result is an increased return on marketing investment, lower costs and reduced waste. The goals of cross media marketing is to drive explosive and profitable growth, reduce costs and simply marketing tasks. Costs are being reduced by targeting the right prospect with the right message at the right time. Responses are improved by contacting only likely prospects and providing them with personalized content. The major challenge for distributors is coordinating the myriad of required tasks among various departments and outside partners.
  • #16 Add blackberry/smartphone image