Transition from Print Service Provider to Marketing Service ProviderAugust 3rd 2010John Foley, Jr.Grow SociallyJuly 2010 – Printing Industries of MichiganSummer Management Conference
John Foley, Jr.CEO/CMO of Grow SociallyCEO of interlinkONEProvide our customers with marketing solutions so they can expand their businessResponsible for well being of our employees and customersCompany growth and profitabilityWho am I?
Business TransformationPatience, Perseverance and PerspectiveMaking Sense of the Marketing Services Provider TransformationHow to Transform Your BusinessInfrastructure ConsiderationsHow to Be the Best Marketing Services Provider EVERWalking the Talk: How to Promote the Heck Out of Your New BusinessYour Guide to Selling Marketing ServicesSocial Media: What Is It and Where Does it Fit?
Business TransformationMarketing Services Provider:  The FutureAppendicesBusiness PlanMarketing Plan: Putting Marketing into ActionThe 4 P’s of MarketingStrategic Account ReviewsAnd More
Keep your phone on!@JohnFoleyJrFeel free to Tweet, Post, Update, Email, take notes, photos, and more!John Around the Webjohnf@growsocially.comwww.Twitter.com/johnfoleyjrwww.LinkedIn.com/in/johnfoleyjrwww.Facebook.com/GrowSociallywww.Facebook.com/interlinkONEwww.YouTube.com/GrowSocially	 www.YouTube.com/interlinkONE
Keep in mind…Print is not dead!You can make the switch to a Marketing Service ProviderDon’t avoid what you don’t understand - Learn! Knowledge is PowerThe internet is not a fadRome wasn’t built in a day
Today’s discussionTransition from Print Service Provider to Marketing Service ProviderIntegrated, Multi-Channel MarketingMarketing and Data ManagementEmerging Technologies for Marketers to EmbraceUsing Social Media to Build Business
from Print Service Provider to Marketing Service ProviderBusiness Transformation
How the World Has Changed
How Spending Has Been Reallocated
A Change in Direct Mail Trends
Make No Mistake: 2009 Brought a “Market Correction” to Direct Mail2007 Y-o-Y Decline:1.4%2008 Y-o-Y Decline:4.1%2009 Y-o-Y Decline:16.8%Source: Winterberry Group analysis of data from the Direct Marketing Association and various other sources
Even Mailing Industry Executives Report That Marketing Dollars Continue Shifting Away from Direct Mail3.0+ =Increasing PopularityCaptured little or no spending in 2009Neutral / Captured average spendingCaptured significant spending in 2009Source: WG Survey, 2009
Why the Decline? Growing Marketer Demand for Digital Media…Senior Marketing Executives: For which of the following media did you increase spending in 2009?Source: eMarketer, 2009
… Which Are Taking Share Directly from Direct MailSenior Marketing Executives: Which of the following “traditional” marketing budgetswill you decrease in order to fund increases in digital media?Source: Forrester, 2009
Net Impact: Mail’s Role in the Marketing Mix is Fundamentally Changing, But the Medium Is Far From DeadDespite enhanced competition from digital media, direct mail is here to stay because it:Still commands a huge amount of marketing dollars
Is highly targetable
Can be personalized
Is tangible—and tactile
Is familiar and multiple formats make it versatile
Plays critical role in integrated marketing campaignsDigital Trends in 2009
Why change?You tell me?Supply and DemandDeclining MarginsMulti-ChannelThe communication game has changed
ChangeA company's failure to innovate sends customers to other business that provide better value and convenience.Jason Bloomberg/Ronald SchmelzerFrom the book - Service Orient or Be Doomed!
The Case for TransformationThe Move to Marketing Services:A New Strategic Pathway for Production Companies A Sponsored White Paper“Production companies must do more – must be more to their clients – if they are to meet today’s challenges head-on. They must focus on providing solutions to their clients’ various and sundry marketing challenges, rather than simply seeking buyers for a finite supply of ink-on-paper capacity – and they must do this while keeping the same presses and inserters running effectively and efficiently.”“The greatest risk is to companies generating less than $20 million in annual revenue  - given their lack of scale, lack of general marketplace differentiation, and perhaps most importantly, a lack of internal expertise  when it comes to non-core capabilities, customers, or business strategies”
The Case for TransformationA report by Forrester Research titled, “US Interactive Marketing Forecast, 2009- 2014” stated the following:“Interactive marketing spend will trend up from 12% today to 22% in the next five years. Dollars will shift from traditional marketing and advertising channels into social media, e-mail, and mobile marketing.”“60 % of marketers surveyed indicated they would ‘increase their budgets for interactive by shifting money away from traditional media.”“40% of respondents indicated they would decrease their budgets committed to direct mail.”
Delivering Marketing Communication programs, Business Plan - Resource Assessment- Business ManagementMarketing Programs
Email
Webinars
Training
Social
Linekdin
Facebook
Twitter
YoutubeFulfillmentPrintKitting
Small Box
Literature
Premiums
Product
Digital
Commercial
Offset
X,Y,ZPrintMailMailBulk
Presort
X,Y,ZSales Process Redefined$BusinessAssessmentBusiness TransformationEducationMarketing Communications Data ManagementSales AssessmentFulfillmentMarketing Service ProvidersMarketing Execution EducationSeminars
Classes
Whitepapers, Articles,
Webinars
X,Y,ZAssessmentYear 1Year 2Year 3- Basic Mgmt. Disciplines- Business Plan- Print, Mailing, FulfillmentAdditional MSP CapabilitiesFully Developed MSP
Year 1Year 2Year 3Business/Marketing/Sales Process Redefined$Business >>>>>>>>>>>>>>>>>>>>>>>TransformationEducationCapability additions:Data ManagementMulti-Channel OfferingsExecuting integrated campaignsEmails, PURLS, VDP, QR Codes
Workforce training
Technology to support
FULL Campaign ManagementBusiness Fundamentals-Plans-PositioningDabble in some offerings:-Purls-Emails-VDP- Cross MediaFully DevelopedBrand
New marketing offerings
Customer recognized partner not vendor
New technology and/or solution awareTransformation timeline
How do you get there?Human ResourcesMarketingSalesAccount ManagementITBusiness DynamicsTechnologyProcessesProposals and Pricing
How do you get there?Human ResourcesMarketingSalesAccount ManagementITBusiness DynamicsTechnologyProcessesProposals and Pricing
Critical Change: MarketingMarketing ResourceVP Sales and Marketing?
Critical Change: The Sales ForceTransactional Sales vs. Solution sellingDifferent Type of ConversationEducate, Educate, Educate!Let them see it in action
Critical Change: The Right CustomersLook inside – Customers 	- Segmentation	- AnalysisLook outside – Markets 	- “Last 10 for the Next10”Plan, Profile, Target, Execute, Pursue, Close, Execute, ….Repeat
Critical Change: Marketing ProgramsShow interest in more than the “piece”Right channels for your customersLeverage Your DataFind the Right OfferLead NurturingMeasure and Report
How do you get there?Self PromotionBranding & PositioningWebsite
Collateral
Demo SitesCampaignsCross-SellingNew Prospects
Your check listDevelop a Vision and Business PlanDevelop the Organization Chart – Human Resource assessmentCreate a Marketing Strategy and PlanCreate Sales Strategy and PlanOperational PlanFinance – pro forma financial statementsEducate Internally and ExternallyConsistently Self-PromoteExecuteMeasure
Questions?
INTEGRATED MARKEING ACROSS MULTIPLE CHANNELSInbound and Outbound Marketing, Campaign Examples
The DefinitionIntegrated Marketing is:“a planning process designed to assure that all brand contacts received by a customer or prospect for a product, service, or organization are relevant to that person and consistent over time.” (Marketing Power Dictionary)
The DefinitionMulti-Channel Marketing is:“all about using various methods (channels) to get your marketing message to the people who matter the most – your target market.” John Foley, Jr – Whitepaper What is Multi-Channel Marketing
Outbound Marketing
Inbound Marketing
Pick Your Audience: Choose your target audience.Pick A Channel: Choose which channel would be the most effective way to contact your audience.	Repeat: Repeat the cycle for more effect.Pick A Media: Choose which media would be the most effective way to contact your audience.Response Channel: Give your audience a way to respond.	Measure: Marketing Reports & Dashboards automatically generated.Lead Database:All responses collect in one database.  Real Time, Centralized, Online, Qualified.Sales ReportsLead Distribution	Response Fulfillment: Kitting, Email, Electronic, VDP, POD, Mail, ect.
Campaign Layout
Customized Communications: Multi-Channel Marketing Communications
Many balls in the airManaging multiple communication channels and mediasPrint Media, Social Media, Electronic Media, etc..Resources:  human and dollars are limitedNew and changing environment Bar has been raised.  No more single message methodologyTarget the right person with the right message at the right timeTall order for a marketing department to fulfill. Why Marketing Departments Need Help
Successful CampaignsCampaigns
Magazine Ad/Web/Viral MarketingMagazine ad40,000+ Responses and growingTell-a-Friend feature made it go viral
Direct Mail/WebLanding Page Hit Rate: 19.5%
Average Duration: 10 minutes
Response Form Submission Rate: 80%Key Components of an Integrated Marketing CampaignMarketing Plan for the CampaignTarget Demographic… DATATimingChannel/Media Response MethodsEvaluation of Campaign/MetricsFollow Up
The Integrated Marketing CampaignDirect Mail / eMail / Social Media etcData/ Variable Data Personalized URLsWeb to Print StorefrontAccurate and Targeted Mailing List DatabasesEvaluation of MetricsFollow Up
Direct Mail / eMail /Social MediaTailor your messageShowcase the primary benefitBoost your offerTrack and test
Direct Mail / E-MailPURLs Plus E-Mail Marketing Equals Huge Results!According to a Jupiter Research report, incorporating web analytics into email campaigns increases response rates by up to 5% and open rates up to 13%!QuickCost EffectiveWorks
Accurate and Targeted Mailing List Databases
Personalized URLsAs follow-up to respondersWhen you can get personal (data)PURLs on the fly
Web-To-Anything BenefitsCentralized Location24-7 Access to MaterialsBrand ControlResponse integrated into libraryOh… and additional print orders!
Evaluation of Metrics
Response TrackingImportant Metrics – It’s all about the numbersOpen RateClick-throughResponsesNon-RespondersConversions
Marketing Automation– 5 Step231Provide TargetPersonalized Direct Mail & Landing PagesLead ScoreHot,  Warm,  ColdProspect / Customer PoolMulti-ChannelMulti-Media CampaignsEmail, Direct Mail, Social MediaInquiry / Leads in FunnelAutomated MarketingLead Nurture Multi Touch Campaign startsEmailPhoneDirect MailAnd MoreSalesCRM…WebAgent CallsMeasure, Adjust, Redo!CRM ToolSale!45Marketing AutomationAnalytics –Numbers, Money, Leads, Inquiries, Mail vs. Web, and more
Follow-Up ProcessFollow-up on all leadsLead Scoring/RankingAutomateDrip Marketing
E-Fulfillment – Driven from CampaignThe survey asked questions to determine specific interest:Based on the answers provide, the system generates an order with the appropriate materials
Implementation Steps 	Practice what you preachEmbrace Integrated Multi Channel MarketingDemonstrate you know their problems and can solve themWork with marketing, establish that relationshipShow examples/industry studies of success in integrated marketingDo your research on marketing websites
Industries that are listening – and need youAutomotiveEducationDiningTravelReal EstateInsurancesFinancial Services
The Benefits to You
Increase RevenueAttract new CustomersEncourage Repeat SalesExpand Offerings to Current CustomersIncrease Retention RatesSolution versus transaction business only
Inspire Me!
Sun Chlorella: The Marketing NeedJapanese company, no presence in USNo prospecting databaseFully-integrated multi-channel approachwww.sunchlorellausa.com
The Approach: Multi-Channel CampaignDirect MailEmailWebsiteSocial NetworksBanner AdsMagazine Ads
Sun Chlorella Nutritional Web Site
Boomers (35-55) Touch points to gather information and drive to website or shopping cartThe 20 something’s 20-34Seniors (55+)Touch points to gather information and drive to website or shopping cartTouch points to gather information and drive to website or shopping cartAAABBBCCCVisitors who purchased.Visitors who left.E-CommerceOutbound EmailsOutbound EmailsSocial MediaBanner AdsSocial MediaBanner AdsDirect MailDirect MailDCBAABCDWeb SiteDrive back to website or shopping card through medias
Sun Chlorella Nutritional Configuration
Sun Chlorella Nutritional Configuration
Sun Chlorella Nutritional Configuration
Junior Senior Dog Campaign
Subway Campaign slides
Houghton College
Rockwell Collins eBook
Rockwell Collins eBook Nearly  800 downloads!!Measured where hits came from
Customer Satisfaction – Marketing AutomationFortune 500 Heating & Cooling Manufacturer:Customer satisfaction & retention programPersonalized URLsAutomated MarketingRadius MarketingReal-Time LeadsThe icing on the cake: prepaid annual revenue
The initial audience was sent a mailer with a Personalized URL… which directed them to the landing page.
Info Gathering CampaignA link was provide to a special report, related to LASIK surgery. This was part of the incentive to respond.
Info Gathering CampaignA Personalized URL was created for each friend… an email was sent out automatically from the system.
Info Gathering CampaignThe friend’s were sent to a landing page with a similar look and feel.But, the questions and text were designed to convert these friend’s into new customers.
Case Study: Cross-Channel CampaignNational Home Improvement Custom Paving: On one dashboard, the customer can see success of each channel: Direct Mail vs. Email vs. DVD vs TV… and of each Response Type: PURL vs. Call Center vs. BRC
Questions?
Marketing and Data managementKeeping it all together
Best Prospecting DataWhere can you get the best marketing data for your company?
At the end of the process the company had a full marketing database.Each landing page asked for a different piece of information.Email Address
First & Last Name
Mailing AddressXYZCompanyBobEmailLanguage
Birthday
Preferred E-Mail Type: HTML or TextThe company started with only one piece of information – an email addressFavorite Color
Favorite StyleLanding Page #2Landing Page #1Landing Page #3Building a Better Database
Personalization: Starts with the Data
Identify Areas of Personalization The inside of the booklet has a number of variable fields including
Interest articles,
Images,
Membership status,
Personalized URL.Membership Status:Personalized URLImages based on Interest
Variable Data From past surveys and card swipes, we knew that this customer:
Spends a lot of time at the races,
Replied to a survey and said that the food was a bit expensive,
And is a silver member that Wide Water would like to make a gold.Consumers prefer personalization…When you do receive hard copy direct mail, which type do you prefer?The Future of Mail, N = 850 Consumers
…but it’s not what they’re gettingExcluding bills and statements, approximately what percentage of the items you receive in the mail can be described as follows?The Future of Mail, N = 845 Consumers
Is everyone interested in the same message?
More With Less: Eliminate Useless RecordsSome recipients have no interest in a carDaniel and Johanna bought a car less than 6 months agoEmily lives in Manhattan and only uses the subway to get around
Many use VDP to “personalize” with the recipients name, but still use the same message for everyoneDear James - Buy a Ford TaurusDear Janice - Buy a Ford TaurusDear Andrew - Buy a Ford TaurusVDP Is More Than a First Name!Not Everyone wants a Ford Taurus!
James32 years oldSingleTeacher$45,000 salaryLives in PhillySegment Data to Understand the Audience
Janice43 years oldMarried, four kidsVeterinarian$87,000 salaryLives in TampaSegment Data to Understand the Audience
Andrew61 years oldMarriedAttorney$170,000 salaryLives in DenverSegment Data to Understand the Audience
Its About RelevanceIF state = FLTHEN background = beach
IF income ≥ 50,000AND income ≤ 100,000AND children ≥ 2 THEN picture = luxury van
IF state = COTHEN background = mtns
IF income ≥ 120,000AND children = 0THEN picture = sports car
IF state = PATHEN background = city
IF income ≤ 50,000AND children ≤ 2 THEN picture = coupePersonalization Generates Results!N = 383 Direct MarketersSource: Trans Meets Promo… Is It More Than Market Hype?. InfoTrends, 2008
Emerging Technologies for Marketers to EmbraceMobile MediaQR Codes
What is Mobile Media MarketingChannelMediaNetwork
Mobile Media Marketing - A Perspective
What are they doing
Mobile Demographics
Mobile Demographics
Mobile Demographics
Mobile Demographics
The Network – Simple terms
What do you leave with everyday?
What is Mobile Media Marketing
What is Mobile Media MarketingMobile marketing via SMSMobile marketing via MMSIn-game mobile marketingMobile web marketingMobile marketing via Bluetooth
Driving Traffic
What’s New Mobile MediaLocation ServicesAdvertising expansionQRCodesiPadResources
Location based marketing BenefitsCaptured target. They are near you Now!Increased Impulse buying. Real time delivery Development of one-to-one relationship marketing. Direct marketing spending effectiveness. Materials are delivered on demand, as required. Increased return on investment (ROI) Repeat or additional consumer purchases during a visit.
Location Based Marketing – Are you MISSING it?#FailWebsite with no GIS information optimized#SuccessWebsite with GIS – GET FOUND!
What’s New Mobile Media
What’s New Mobile Media
What’s New Mobile Media Marketing
Types of Mobile AdvertisingUnknown source
Types of Mobile promotionText to WinText to giveLoyalty2DBarcodes aka QRCodes
Mobile CouponingG5marketing
Mobile Couponing
Meet the QR CodeA 2D BarcodeCreated by a Japanese corporation (Denso-Wave) in 1994QR stands for “Quick Response”
What does it do?QR Codes help make print interactive by connecting multiple channels.View websites, videos, & more on your mobile phone.
QRCodes (Quick Response)
Reading a QR CodePoint your camera at the QR CodeSnap a pictureThe QR will decode instantlyYou’ll be brought to the webpage
Why scan a QR Code?To learnTo discoverTo watchTo get discountsCuriosity
Mobile Media Success Learn the PlatformsDetermine Your GoalsEstablish Your PresenceCustomizeImplement Compelling PromotionsEngage With Your CustomersTrack EverythingBe Prepared to AdaptAvoid Common Pitfalls
Mobile Wrap!InvisiblePR
Questions?
Using Social Media to Build BusinessTwitter, Facebook, YouTube, and LinkedIn
Talking About a Revolutionwww.ilink.me/Revolution
What we will discuss todayWhat is Social Media?Why Use Social MediaWhat channels should you use?How to find prospects and customersHow to use for customer service
SOCIAL MEDIA is…CommunityConversationNetworkingMarketingEngagementRelationshipsCustomer ServiceImmediate InformationPlatform6 Degrees of separation?
Why use SOCIAL MEDIA?One-on-one style communication. Successful online community is all about honest  communication. People that connect via social media want to have real one-on-one conversations regarding relevant and current informationTrusted Advisors – People by from Trusted ResourcesYour Prospects and Customers are already there!
Why use SOCIAL MEDIA?More prospects to sell to
Generate interest in your brand
Build your brand
Loyalty
Position your company
Customer Service
Another ChannelWhy use SOCIAL MEDIA?50 Ways Marketers Can use Social Media to Improve Their Marketing
Add social bookmark links to your most important web pages and/or blog posts to improve sharing.
Build blogs and teach conversational marketing and business relationship building techniques.
For every video project purchased, ensure there’s an embeddable web version for improved sharing.
http://ilnk.me/50ways   @chrisbrogranIs everyone interested in the same communication?I still emailI love my mail.I’m on TwitterI use Facebook,Twitter and LinkedinWhere are your prospects and customers today getting their information?I Google for my information
Strategy before Tactics!  - THE PLAN FIRST!TOOLSStep 1:  Describe the BusinessStep 2:  Business GoalStep 3: Where Is the Audience Cyclically?Step 4:  How Does the Audience Use Social Media?Step 5:  The One ThingStep 6:  How Will You Humanize the BrandStep 7:  How Will You Measure Success?
TOOLSGet NoticedOptimize / Social FriendlyLanding PagesOffersEmails Polls           Inquiries           SuspectsProduct?Service?Asset?Nurture  Engage    ConversationConvert   ProspectsNurture  Engage    ConversationConvert       Fully    Qualified      Leads      $$Close/Convert & Measure$$Social Media, Blogging, Analytics, Content Mgmt, SEOPublish - Engage – Converse - ShareQuestions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.comQuestions or Comments?Phone 1.800.948.0113Email Support@GrowSocially.com146Copyright © 2010 Grow Socially, Inc. All Rights Reserved.Copyright © 2010 Grow Socially, Inc. All Rights Reserved.146
Custom XM	Twitter, Facebook, YouTube, QR Codes
ComplemarTwitter and Facebook
Concord LithoTwitter, Facebook, LinkedIn
What we’ll look at today
What’s the DifferenceTwitter Block PartyFacebookPersonal house party but can have business effectYouTube Your own TV StationLinkedIn Networking event by chamber of commerce
twitterShare and discover what’s happening right now, anywhere in the world.
What is Twitter?Twitter  - “What are you doing?”
Twitter is a free social messaging utility for staying connected in real-time.http://www.twitter.com
PROS of TwitterEasy to use, and free
You can reach a large amount of people
Position yourself as a thought leader
Communicate and engage in another marketing channel
Simple to find people in your target audienceCONS of TwitterRequires time and effort
Works best when you are consistent – thus, what will you post?
Weeding through the spamShare what you are doingYou can post up to 140 characters per “tweet”
It may simply be a status update, or a link to another resource.Share what you are doingLet others know what your company is up to by creating your own company account and posting from there.
Spread the word
Spread the word
Measureable – www.ilink.me

2010 PIM Conference -