2015 New Jersey Comfort Partners EM&V report by Apprise. Summary presented by Bruce Grossman of South Jersey Gas, June 2015 Board of Public Utilities Meeting. Recommendations for a better program include enhanced data tracking, targeting high use customers and enhanced quality control. This presentation is uploaded by Hancock Software, whose Hancock One Technology tracks energy efficiency DSM programs and improves cost effectiveness by providing a technology that brings all parties and activities to one platform. The platform includes fully integrated mobile apps for field personnel. Check it out at http://www.hancocksoftware.com
Impact evaluation of Energy Efficiency and DSM programmesLeonardo ENERGY
The presentation starts combing the well known input-output-impact chain within a preferred evaluation framework dealing with the evaluation questions:
* Effectiveness: To what extents have the expected objectives been achieved?
* Efficiency: Have the objectives been achieved at lowest cost?
* Utility & Sustainability: Do the expected effects contribute to a net increase in energy efficiency and sustainability?
The presentation will give you knowledge and practical examples for 7 key analytic elements of policy measure and energy efficiency programme evaluations:
* Policy measure theory used in the programme.
* Specification of indicators for the success of a measure.
* The baselines for the selected indicators.
* Assessment of outputs and outcomes.
* Assessment of energy savings and emissions reductions and other relevant impacts.
* The calculation of costs, cost-efficiency and cost-effectiveness.
* The level of evaluation effort.
These 7 key elements will be elaborated for several programmes, based on practical experiences from all over the world including:
* Building codes
* General information, labelling and information centres
* Price reducing policies
* Taxation systems
* Voluntary agreements
The presentation will be finalised with a overview on recent development, among others: Increasing harmonisation and standardisation of energy savings calculations, impact evaluation of behavioural programmes and evaluation of packages of programmes.
The presentation is based on work within the IEA DSM Agreement resulting in an evaluation guidebook, based on national case studies and on national end international experiences.
This is a compilation of the overall process in conducting energy audit based on my personal experiences, training that I attended in Malaysia, India and Japan and information sharing between fellow EE practitioners.Not to forget references from books and internet.
I believe this would benefit to those who wants to understand what is energy audit all about for beginners to become energy auditor and to facilities owners to assess the need to conduct energy audit and energy audit proposals submitted by consultants
The purpose of uploading this presentation is to share an example that how an internal energy team with basic resources can present the energy audit report to management.
Best Practices in Designing and Implementing Energy Efficiency Obligation Sch...Leonardo ENERGY
An energy efficiency obligation (EEO) is a regulatory mechanism that requires obligated parties to meet quantitative energy saving targets by delivering or procuring eligible energy savings produced by implementing approved end-use energy efficiency measures.
Governments have endeavoured to improve end-use energy efficiency, and in some cases to also achieve other objectives, by designing and implementing schemes that place EEOs on particular parties.
This webinar will summarise the results from detailed case studies and a unique comparative analysis of 19 different EEO schemes implemented in a range of jurisdictions around the world.
The webinar will also identify a set of best practices that can be employed in designing and implementing an EEO scheme.
Impact evaluation of Energy Efficiency and DSM programmesLeonardo ENERGY
The presentation starts combing the well known input-output-impact chain within a preferred evaluation framework dealing with the evaluation questions:
* Effectiveness: To what extents have the expected objectives been achieved?
* Efficiency: Have the objectives been achieved at lowest cost?
* Utility & Sustainability: Do the expected effects contribute to a net increase in energy efficiency and sustainability?
The presentation will give you knowledge and practical examples for 7 key analytic elements of policy measure and energy efficiency programme evaluations:
* Policy measure theory used in the programme.
* Specification of indicators for the success of a measure.
* The baselines for the selected indicators.
* Assessment of outputs and outcomes.
* Assessment of energy savings and emissions reductions and other relevant impacts.
* The calculation of costs, cost-efficiency and cost-effectiveness.
* The level of evaluation effort.
These 7 key elements will be elaborated for several programmes, based on practical experiences from all over the world including:
* Building codes
* General information, labelling and information centres
* Price reducing policies
* Taxation systems
* Voluntary agreements
The presentation will be finalised with a overview on recent development, among others: Increasing harmonisation and standardisation of energy savings calculations, impact evaluation of behavioural programmes and evaluation of packages of programmes.
The presentation is based on work within the IEA DSM Agreement resulting in an evaluation guidebook, based on national case studies and on national end international experiences.
This is a compilation of the overall process in conducting energy audit based on my personal experiences, training that I attended in Malaysia, India and Japan and information sharing between fellow EE practitioners.Not to forget references from books and internet.
I believe this would benefit to those who wants to understand what is energy audit all about for beginners to become energy auditor and to facilities owners to assess the need to conduct energy audit and energy audit proposals submitted by consultants
The purpose of uploading this presentation is to share an example that how an internal energy team with basic resources can present the energy audit report to management.
Best Practices in Designing and Implementing Energy Efficiency Obligation Sch...Leonardo ENERGY
An energy efficiency obligation (EEO) is a regulatory mechanism that requires obligated parties to meet quantitative energy saving targets by delivering or procuring eligible energy savings produced by implementing approved end-use energy efficiency measures.
Governments have endeavoured to improve end-use energy efficiency, and in some cases to also achieve other objectives, by designing and implementing schemes that place EEOs on particular parties.
This webinar will summarise the results from detailed case studies and a unique comparative analysis of 19 different EEO schemes implemented in a range of jurisdictions around the world.
The webinar will also identify a set of best practices that can be employed in designing and implementing an EEO scheme.
Valero Overview
• Valero Energy Corporation is a Fortune 500 companybased in San Antonio, and is North America’s largestindependent petroleum refiner and marketer. Valerosupplies fuel and products that improve people’s liveswith 15 refineries and 10 ethanol plants stretchingfrom California to Canada to the Caribbean.
• Valero’s efforts in alternative energy range fromproduction of corn ethanol to wind energy toinvestments in emerging bio‐fuels development.
• Valero’s company‐owned retail Corner Stores offercustomers fast, friendly service in a safe and clean environment
Bill Greehey RefineryOverview
• Valero commissioned the grass‐roots Corpus Christi refinery in 1983, nowreferred to as the Bill Greehey Refinery West Plant
• In 2001 Valero acquired a 115,000 BPD refinery, now referred to asthe Bill Greehey Refinery East Plant
• East and West plant facilities have a total feedstock throughput capacityof about 315,000 BPD
• Refinery has three independent steam systems and two fuel gas systems– East and West fuel gas systems receive gas from a third party supplier inaddition to internally produced gasses
• Hydrogen is purchased from two outside suppliers as well as producedinternally
– East, West and Valero Three Rivers Refinery hydrogen systems connect viathird party supplier networks as well as Valero owned East/West tie line
• The refinery purchases power as well as produces power from internallyproduced waste energy
How to optimize ddc systems to save energy in hospitalsPulse Energy
Hospitals and health care facilities are under increasing pressure to save costs by improving their energy performance. Implementing a plan to check, correct, and optimize their facility Direct Digital Control (DDC) systems can generate significant energy savings for very little cost.
This webinar, presented by Pulse Energy and Nancy Myers, Energy Manager for the Vancouver Island Health Authority (VIHA), was on generating savings in health care facilities DDC system optimization. Nancy’s presentation covered:
- her team's plan and process for investigating and optimizing DDC systems
- examples of energy wasting problems that can occur in hospital DDCs
- an action plan to maintain the savings going forward
Electrical engineer with vast experience in energy conservation and utilities process equipment. Successful implementation of energy reduction initiatives and energy awareness program. Root cause analysis techniques to eliminate causal factors. Improve equipment reliability.
CEE and Seventhwave lead a rapid-fire discussion of innovative tech and program approaches, and the most meaningful recent research findings for utility representatives, efficiency program implementers, and both residential and commercial field experts.
ESOS in Processing - (Energy Audit Scheme & ISO 50001)Arantico Ltd
Under EU Energy Efficiency Directives, Large Enterprises must carry out an energy audit of their operations every four years. The first such audit must be completed by 5th December 2015. To implement the directive, the Energy Saving Opportunity Scheme (ESOS) has been established in the UK and the Energy Audit Scheme (EAS) in the Republic of Ireland. The ISO 50001 Energy Management Standard can be used an automatic path to comply with these mandatory schemes.
Energy Solutions: Examining the energy solutions approach provided by Utility...4 All of Us
This workshop will focus on the types of energy procurement available including fixed, flexible,
portfolio and semi-flexible contracts. The aim is to guide you through the energy monitoring and
reduction services that are available to reduce consumption and associated costs, whilst providing
information on legislative obligations within the education sector. We will also discuss recent
examples of energy solutions implemented in a range of educational establishments across the UK.
Examples will include successes from Barking & Dagenham College, Craven College, New College
Durham and Bradford University. The workshop will provide information on energy solutions which
have made real savings, reduced consumption and created long standing behavioural changes
within the education sector.
Greenleaf Energy Efficiency and Excellence Programme has gained good interest among Hospitals. Hospitals being a very good consumers of energy and with their complex machineries and equipments have a very good scope in reduction of their energy consumption.
Valero Overview
• Valero Energy Corporation is a Fortune 500 companybased in San Antonio, and is North America’s largestindependent petroleum refiner and marketer. Valerosupplies fuel and products that improve people’s liveswith 15 refineries and 10 ethanol plants stretchingfrom California to Canada to the Caribbean.
• Valero’s efforts in alternative energy range fromproduction of corn ethanol to wind energy toinvestments in emerging bio‐fuels development.
• Valero’s company‐owned retail Corner Stores offercustomers fast, friendly service in a safe and clean environment
Bill Greehey RefineryOverview
• Valero commissioned the grass‐roots Corpus Christi refinery in 1983, nowreferred to as the Bill Greehey Refinery West Plant
• In 2001 Valero acquired a 115,000 BPD refinery, now referred to asthe Bill Greehey Refinery East Plant
• East and West plant facilities have a total feedstock throughput capacityof about 315,000 BPD
• Refinery has three independent steam systems and two fuel gas systems– East and West fuel gas systems receive gas from a third party supplier inaddition to internally produced gasses
• Hydrogen is purchased from two outside suppliers as well as producedinternally
– East, West and Valero Three Rivers Refinery hydrogen systems connect viathird party supplier networks as well as Valero owned East/West tie line
• The refinery purchases power as well as produces power from internallyproduced waste energy
How to optimize ddc systems to save energy in hospitalsPulse Energy
Hospitals and health care facilities are under increasing pressure to save costs by improving their energy performance. Implementing a plan to check, correct, and optimize their facility Direct Digital Control (DDC) systems can generate significant energy savings for very little cost.
This webinar, presented by Pulse Energy and Nancy Myers, Energy Manager for the Vancouver Island Health Authority (VIHA), was on generating savings in health care facilities DDC system optimization. Nancy’s presentation covered:
- her team's plan and process for investigating and optimizing DDC systems
- examples of energy wasting problems that can occur in hospital DDCs
- an action plan to maintain the savings going forward
Electrical engineer with vast experience in energy conservation and utilities process equipment. Successful implementation of energy reduction initiatives and energy awareness program. Root cause analysis techniques to eliminate causal factors. Improve equipment reliability.
CEE and Seventhwave lead a rapid-fire discussion of innovative tech and program approaches, and the most meaningful recent research findings for utility representatives, efficiency program implementers, and both residential and commercial field experts.
ESOS in Processing - (Energy Audit Scheme & ISO 50001)Arantico Ltd
Under EU Energy Efficiency Directives, Large Enterprises must carry out an energy audit of their operations every four years. The first such audit must be completed by 5th December 2015. To implement the directive, the Energy Saving Opportunity Scheme (ESOS) has been established in the UK and the Energy Audit Scheme (EAS) in the Republic of Ireland. The ISO 50001 Energy Management Standard can be used an automatic path to comply with these mandatory schemes.
Energy Solutions: Examining the energy solutions approach provided by Utility...4 All of Us
This workshop will focus on the types of energy procurement available including fixed, flexible,
portfolio and semi-flexible contracts. The aim is to guide you through the energy monitoring and
reduction services that are available to reduce consumption and associated costs, whilst providing
information on legislative obligations within the education sector. We will also discuss recent
examples of energy solutions implemented in a range of educational establishments across the UK.
Examples will include successes from Barking & Dagenham College, Craven College, New College
Durham and Bradford University. The workshop will provide information on energy solutions which
have made real savings, reduced consumption and created long standing behavioural changes
within the education sector.
Greenleaf Energy Efficiency and Excellence Programme has gained good interest among Hospitals. Hospitals being a very good consumers of energy and with their complex machineries and equipments have a very good scope in reduction of their energy consumption.
Impact evaluation of Energy Efficiency and DSM programmesLeonardo ENERGY
The presentation starts combing the well known input-output-impact chain within a preferred evaluation framework dealing with the evaluation questions:
* Effectiveness: To what extents have the expected objectives been achieved?
* Efficiency: Have the objectives been achieved at lowest cost?
* Utility & Sustainability: Do the expected effects contribute to a net increase in energy efficiency and sustainability?
The presentation will give you knowledge and practical examples for 7 key analytic elements of policy measure and energy efficiency programme evaluations:
* Policy measure theory used in the programme.
* Specification of indicators for the success of a measure.
* The baselines for the selected indicators.
* Assessment of outputs and outcomes.
* Assessment of energy savings and emissions reductions and other relevant impacts.
* The calculation of costs, cost-efficiency and cost-effectiveness.
* The level of evaluation effort.
Taking Stock – 40 years of Industrial Energy AuditsLeonardo ENERGY
Industrial energy audits were amongst the first energy efficiency policy measures developed in response to the oil shocks of the 1970s. Since then they have become enormously popular in industrialised economies. In the EU they are mandatory for large organisations under the EU Energy Efficiency Directive. Developing countries are considering them as they scale up their own climate programmes.
So interest in audits can only grow. But, from a policy-maker’s perspective, do they work? How do they work? How could they work for me? Certainly, in principle, audits are extremely important because they get to the heart of how a company uses energy. But after 40 years, the scientific literature on audits is large and complex and difficult for the non-specialist policy-maker to wade though.
This webinar tell the story of audits in a way designed to cut through this complexity. It recounts the history of audits and sets out why they are important. It sets out some of the main features of successful audit programmes, and, from the practical experience of the speaker, how to go about putting one together. It then considers the main problems with audits and how these can be addressed. Finally the talk will look ahead to see how audits might evolve in the near future.
Taking Stock – 40 years of Industrial Energy Audits Leonardo ENERGY
Industrial energy audits were amongst the first energy efficiency policy measures developed in response to the oil shocks of the 1970s. Since then they have become enormously popular in industrialised economies. In the EU they are mandatory for large organisations under the EU Energy Efficiency Directive. Developing countries are considering them as they scale up their own climate programmes.
So interest in audits can only grow. But, from a policy-maker’s perspective, do they work? How do they work? How could they work for me? Certainly, in principle, audits are extremely important because they get to the heart of how a company uses energy. But after 40 years, the scientific literature on audits is large and complex and difficult for the non-specialist policy-maker to wade though.
This webinar tell the story of audits in a way designed to cut through this complexity. It recounts the history of audits and sets out why they are important. It sets out some of the main features of successful audit programmes, and, from the practical experience of the speaker, how to go about putting one together. It then considers the main problems with audits and how these can be addressed. Finally the talk will look ahead to see how audits might evolve in the near future.
The 2nd Annual Midwest Regional Building Energy Codes Conference was held on October 5-6, 2011 in Chicago. It was attended by 42 guests representing state code officials, state energy officials, utility representatives, energy code advocates, manufacturers, energy efficiency program administrators, architects, and building trades professionals.
The conference built on the previous year's conference and the ongoing codes developments in the region to continue to work towards developing a regional approach to promoting the adoption, implementation, and improving compliance with building energy codes in the Midwest.
Greenleaf Energy Efficiency and Excellence Programme (GEEEP)Mathews Vincent
Greenleaf Energy Efficiency and Excellence Programme (GEEEP™) is conceived as an all inclusive one-point responsibility program to enable organizations to enhance, sustain and continuously improving their energy savings.
Greenleaf will undertake this program owning up responsibility to coordinate with all systems and stakeholders to evolve a time bound result focused action plan to put the organizations on a best practice seeking tangible energy saving and provide greater return on investments.
Characteristics of Effective Resource Planningwayneshirley
This presentation was given at the Asia - Pacific Dialogue on Clean Energy Governance and Regulation, held in Manila, Philippines on June 21-22, 2010. Wayne Shirley and Rick Weston presented at the forum and served as session chairs. In this presentation he discusses the various aspects of implementing energy efficiency, such as measuring and delivering it.
Presented by John Parsons Project Coordinator European Smart Metering Alliance at the IEA DSM Programme workshop in Brugge, Belgium on 10 October 2007.
Experts explain new multifamily auditing techniques, their scalability, what makes the energy savings cost-effective, where the programs can be most successful, and what non-energy benefits result from this work.
A Quality Control Inspector (QCI) is a residential energy efficiency professional who ensures the completion, appropriateness, and quality of energy upgrade work by conducting a methodological audit/inspection of the building, performing safety and diagnostic tests, and observing the work.
This document is the final version of the inspection form that the State of Virginia will implement beginning July 1, 2015. For questions, reach out to info [at] hancocksoftware.com
2. New Jersey Comfort Partners Program Overview
• Statewide low-income energy conservation program.
• Sponsored by NJCEP and administered by the gas and electric
utilities.
• Treats all eligible low-income households.
• In its 14th year.
• No cost to participants.
3. Management
The Comfort Partners Program is a single entity administered statewide
by participating utility members of the Comfort Partners Working Group.
The Working Group was established to take advantage of economies of
scale and leverage the abilities of overlapping gas and electric service
territories to enable all eligible New Jersey low income utility customers
to be served by one program in a consistent manner. Each year the
Working Group submits a compliance filing to the BPU inclusive of
program details and funding specifications.
4. Program Statistics
• Since its inception, Comfort Partners has provided services to over 95,000
customer homes, while saving over 109,977 megawatt hours of electricity and
over 891,851 dekatherms of gas.
• The current Comfort Partners Program budget, as determined by the BPU, is
$35 Million; typical for our Program. We have a goal of serving approximately
7,617 electric and approximately 6,985 gas customers this program year.
• The program is funded by New Jersey ratepayers through the Societal
Benefits Charge.
6. Eligibility
• Total household income at or below 225% of Federal Poverty
Guideline or already participating in one of the following income
eligible programs:
– Lifeline - Section 8
– General Welfare - SSI
– HEAP - PAAD
– TANF - USF
• 1 - 14 unit multi-family dwellings.
• Owners and renters are eligible.
7. Program Objectives
• Enhance the customer’s health, safety and comfort.
• Reduce the customer’s household energy
consumption.
• Make the customer’s energy bills more affordable.
– Low income customers pay a disproportionate
amount of their disposable income to utilities.
8. How we Achieve these Objectives
• Audit the customer's home for severe Health
and Safety issues.
• Install appropriate, energy saving products and
measures.
• Provide site-specific, customer energy education
partnering with the customer to take control of
their energy usage and energy bills.
9. Energy Savings Measures
• Measures chosen are determined by program
cost-effectiveness standards. Measures may
include:
– Air sealing
– Insulation
– Refrigerator replacement
– Hot water measures including hot water heaters
– Compact fluorescent lighting
– Evaluation / replacement of heating and air conditioning systems
– Duct repairs, etc.
10. Health & Safety Services
• The Comfort Partners Program has spent over $50 Million on addressing
health & safety issues.
• The program has saved the lives of many of our customers.
11. • We routinely save customers from serious and potentially life
threatening health/safety issues by performing the following measures:
– Gas leak testing / repair
– Combustion appliance testing
– Heating / cooling & water heating equipment repair / replacement
– Installation of CO detectors
– Flue / chimney repair
– Roof repair
– Sewer leak repair
– Venting gas & electric clothes dryers
– Remedying the cause of moisture problems
– Damming of heat producing fixtures
– Replacement of knob and tube wiring
Health & Safety Services
22. How to Apply for New Jersey Comfort Partners
• Visit the www.njcleanenergy.com website
for an application.
• Or Call Comfort Partners Toll Free Number
1-888-773-8326.
• Contact Your Local Utility.
23. Evaluation
• Completed by Apprise in 2014.
• Apprise conducted interviews with utility and
contractor personnel.
• Conducted:
– 134 on-site observations.
– 288 inspections of completed work.
– 977 participant surveys.
• Analyzed utility usage data to determine impacts.
• Analyzed the statewide tracking system.
24. Key Findings
• Significant health and safety issues are remedied.
• Positive impacts on affordability and a positive impact for
ratepayers, as the USF credit declined.
• Utility joint delivery of Comfort Partners generates administrative
savings.
– Lower costs due to single site visit.
– Less burden on customer.
• Participant survey findings:
– 50% of participants found their home noticeably more comfortable in
winter after participation.
– 39% of participants found their home noticeably more comfortable in
summer after participation.
25. On a per household basis:
• Electric Baseload Savings of approx. 470 kWh annually, 6.6% of
treatment group usage.
• Electric Heating Savings of approx. 1,070 kWh annually, 8.2% of
treatment group usage.
• Gas Heating Savings of approx. 50 ccf annually, 4.9% of treatment
group usage.
Key Findings – per Household
26. Recommendations
• Key recommendations:
– Target high energy users.
– Explore deeper energy savings.
– Focus on improving implementation contractor quality.
• Listed 32 individual recommendations.
– Recommendations can be broken down into six categories:
1. Data Tracking System
2. Program Procedures
3. Contractor Training
4. Customer Targeting
5. Quality Control
6. Additional Program Improvements
27. 1. Data Tracking System
• Evaluation highlighted that the data in the Comfort Partners System
is much more comprehensive than has been seen in many other
programs.
• Recommendations for improving the system are to provide more
efficient program management and operations.
• Evaluation advised that it is important to weigh the cost of such
changes against the potential benefits.
28. 1. Data Tracking System (continued)
• Recommendations include:
– Adding additional reports that contractors, utilities and quality assurance
inspectors feel could be useful. – In Progress
– Adding new features such as tracking ambient CO, flue CO, and if a gas
leak was detected. – In Progress
– Data Accuracy: Utility managers will require that contractors develop
and submit a data quality control plan to prevent data entry errors.
– In Progress
29. 2. Program Procedures
• Revised the Procedure Manual of the Comfort Partners program to
incorporate many of the recommendations from the Apprise
Evaluation. – Implemented
• Digitized both the Field Guide and the Procedure Manual to allow
ready access in the field on electronic devices such as tablets.
– Implemented
• Improved the instructions of several testing and installation
procedures to reduce confusion and ensure consistent
implementation in the field. – Implemented
30. 2. Program Procedures (continued)
• Coordinated efforts with the 3rd party inspector to meet with
contractors and review procedure questions to ensure that everyone
had a thorough understanding of testing and installation methods.
– Implemented & Ongoing
• Streamlined the method that contractors use to determine seasonal
spending for default usage. – Implemented
• Creating a priority list of measures to be installed that will ensure
deeper savings and less missed opportunities. – In Progress
31. 2. Program Procedures (continued)
• Improved the process by which contractors request additional
spending for weatherization or heath and safety.
– Implemented & Ongoing
• Added new procedures to improve ventilation and indoor air quality
in tight houses. – Implemented
• Initiated the evaluation’s recommendation that all houses that
receive attic insulation meet or exceed the minimum State
requirements. – Implemented
32. 2. Program Procedures (continued)
• Created a guide for thermostat installations to ensure that
installations only happen where savings are most guaranteed.
– Implemented
• Modified procedures to restrict work that was being done in
situations where savings were not being realized. – Implemented
• Additional recommendations from the evaluation are being designed
and incorporated into program procedures on a regular basis.
– Ongoing
33. 3. Contractor Training
• Evaluation highlighted need for enhanced training.
• Need for on-going vendor training.
• Knowledgeable and experienced workers are hard to find and retain.
– Workers need to be very knowledgeable in building science.
– Basics can be learned in class, however expertise is acquired through
field experience.
34. • Actions
– Working Group requires all contractors provide a quarterly training
update & QA/QC Vendor visits the training sessions listed to evaluate
training quality. – Implemented
– Revising Scope of Work of QA/QC Vendor to include Work in Progress
Inspections & Quarterly Technical Training Classes. – In Progress
– Will include regular vendor training and include training on proper field
techniques and training on the Comfort Partners Procedures Manual.
– In Progress & Ongoing
– Revise existing Priority List to provide guidance on the order of installing
measures and requesting additional funding. – Ongoing
3. Contractor Training (continued)
35. 4. Customer Targeting
• Evaluation highlighted need for more and different forms of
outreach.
– Utilities are evaluating alternatives.
• Evaluation found many customers hear about the program through
word-of-mouth.
• USF – is primary target for participants, however many are difficult
to engage.
– Utilities are evaluating alternative marketing channels.
• In discussions with NJ SHARES.
– Utilities are evaluating alternative USF enrollment requirements.
36. • Many customers in inner cities have building envelope issues
preventing deeper energy efficiency measures from being installed.
– For example, major holes in roofs and walls, mold, asbestos and access
issues.
– Some cities have access to grant funding outside of Comfort Partners to
address building envelope issues.
• Create synergies between cities and Comfort Partners.
– In Progress & Ongoing
• Once building envelope issues are addressed Comfort Partners can perform
it’s work.
• Utilities are focusing these efforts in distressed cities.
4. Customer Targeting (continued)
37. Root Cause Analysis
• Some Procedures Manual language was ambiguous and
inconsistent.
• More Contractor training needed.
• Improved communication between QA/QC vendor and
installation contractors needed.
• Contractor QA/QC process improvements needed.
37
5. Quality Control
38. 5. Quality Control (continued)
• Corrective Actions
• Contractors refined their QA/QC processes so essentially every job is
inspected internally prior to completion and submission.
– Implemented
• Ambiguous Procedures Manual language revised and clarified.
– Implemented & Ongoing
• Current QA/QC vendor evaluating contractor’s internal training.
– Implemented & Ongoing
• Contractors shadowing current QA/QC vendor on inspections.
– Implemented
39. 5. Quality Control (continued)
• Work in Progress inspections performed by Current QA/QC vendor.
– In Progress
• Technical training classes performed by Current QA/QC vendor.
– In Progress
• Internal inspections of Current QA/QC vendor inspections.
– In Progress
• Corrective Actions
40. 6. Additional Program Improvements
• Standardized work orders to be utilized in the program.
– In Progress
• Implement offset clause in implementation contractors contracts for
non-performing contractors. – In Progress
41. 6. Additional Program Improvements (continued)
• The program has set up weekly QA/QC meetings with the program's
largest implementation contractors to ensure quality control is being
implemented successfully on all completed jobs.
– Implemented & Ongoing
• Utilities are meeting quarterly with all contractors reviewing any
challenges and exchanging best practices with the group to continue
to look for ways to increase customer satisfaction, the number of
measures being implemented, and the quality of the installation of
these measures. – Implemented & Ongoing
• Update Measurement and Verification Protocols
– Implemented & Ongoing
42. 6. Additional Program Improvements (continued)
• Utilities have implemented a training review procedure to ensure
that all contractors are being trained quarterly on best practices in
the industry, on building science and home performance.
– Implemented
• Utilities will arrange for current QA/QC vendor to perform regular
mandatory training for implementation contractor staff.
– In Progress
• Yearly review meeting ensures that any contractors that fall below
the acceptable metrics for quality control are either removed from
the program, or must have an action plan approved by the program
and implemented within 90 days to continue as a contractor in the
Comfort Partners Program. – Pending Yearly Review Meeting
43. 6. Additional Program Improvements (continued)
• Conduct analysis of the energy saving results on a regular basis -
The Utilities will review quarterly the average energy savings per
home by contractor. – In Progress
• Utilities will leverage its experience in other states in determining
what additional measures can be adopted by the program to
increase energy savings per job. – In Progress
• Review work at the contractor level - The program is committed to
driving contractors to a high level of performance.
44. Q&A
South Jersey Gas
Bruce Grossman
BGROSSMAN@sjindustries.com
PSE&G
Frank Vetri
frank.vetri@pseg.com
JCP&L
Nikky DiPietro
ndipietro@firstenergycorp.com
New Jersey Natural Gas
Gregory Seitz
glseitz@njng.com
Atlantic City Electric
William Ellis
wrellis@pepco.com
Elizabethtown Gas
Gina O'Donnell
godonnel@aglresources.com
All Questions can be sent to: