This document summarizes the retail operations of a subsidiary of Reliance Industries. It operates 590 hypermarket stores across 13 Indian states using customized software. Key decisions are made by middle level managers, including setting sales targets and budgets, promotional offers, advertisement strategies, buffer stock levels, and product placement in stores. The organization uses SAP for inventory management, Retalix for billing and cash management, R Connect for performance reviews, and Europlex for store surveillance.

1. MIS – Retail sector
By: Akash Raj
Amit Kanabar
M.A.K. Pathan
Siva Priya
Yogesh Garg

2. INTRODUCTION
• Subsidiary of RIL
• Hyper Store format
• Operates with 590 stores in 13 states
• Fully customized & equipped with highly secured
softwares
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3. HIERARCHIAL LEVELS
Strategy makers
Cluster Managers
Area Managers
Store Managers
Asst. Store Managers
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4. DECISIONS MADE BY MIDDLE LEVEL
MANAGEMENT
• HR functions • Decisions on Advertisements
• Set Sales target • Level of Buffer stock
• Set Yearly budget • Issue PLANOGRAMS
• Promotional & Seasonal
• Brand & Product selection
Offers
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5. HR functions
• Recruitment process
• Performance Appraisal
Set Budget & Sales target
• Budget for every department store is set
on yearly basis.
• Sales are set on daily, weekly , monthly and
yearly basis.
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6. Promotional & Seasonal Offers
• Up to 30% discount offers – Decision is taken
by Store managers.
• Above 30% - Decision is taken by Cluster
managers (Mid level managers)
• Seasonal offers- Set only by middle managers
Decision on Advertisements
• Mid level management decides IMC strategy
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7. Level of Buffer stock
• Different Buffer stocks for different
Products.
• Refilled with auto indent system
Issue PLANOGRAMS
• Product on shelf arrangement
• Dept. arrangement
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8. SOFTWARE USED
SAP Software
Retalix
R connect Portal
Europlex Securities
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9. SAP Software
• Mainly used for inventory management
• Daily data is pushed after EOD (End of day) in to
SAP
•Also used for additional functions :
Attendance
Membership card maintenance
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10. RETALIX
• Fully customized software
• Used extensively for billing and cash
management
• Connected with SAP (through bridge software)
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11. R Connect Portal
• Used for performance appraisal
• Connected with SAP
• Uses sales target data of store managers
Europlex Securities
• Used for Store surveillance
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12. Thanks to:
• Ashish Arora (Store Manager)
• Rajan Kalra (Assistant S.M.)
• Pramod Singh (Technician)
• Sushil Kumar (Dept. Manager)

13. THANK
YOU