Learn the three steps to success for understanding what a quality caller looks like for your business.

2. Call Quality: How to Define,
Measure, and Optimize Your Best
Inbound Callers
#InvocaSummit 2

3. Agenda
3 Steps to Success
Call Outcomes Product Vision
Questions
#InvocaSummit 3

4. Panel Speakers
#InvocaSummit 4
Dan Altman
Manager, Brand
Marketing
Jarum Feichko
Marketing Manager
Sean Storlie
Sr. Product Manager

5. 3 Steps to Success
1.) Define what a quality caller means to you.
#InvocaSummit 5

6. 3 Steps to Success
1.) Define what a quality caller means to you.
2.) Measure quality with one source of truth.
#InvocaSummit 6

7. 3 Steps to Success
1.) Define what a quality caller means to you.
2.) Measure quality with one source of truth.
3.) Optimize marketing efforts to get more.
#InvocaSummit 7

8. Call Outcomes
Helping marketers define, measure, and
optimize quality callers all within Invoca.
#InvocaSummit 8

9. Define
Easily define what
traits define a quality
caller.
#InvocaSummit 9

10. Define
Easily define what
traits define a quality
caller.
#InvocaSummit 10

11. Define
Easily define what
traits define a quality
caller.
#InvocaSummit 11

12. Define
Easily define what
traits define a quality
caller.
#InvocaSummit 12

13. #InvocaSummit 13
Define
Easily define what
traits define a quality
caller.

14. Measure
Share call
outcomes with
your marketing
stack to easily
measure quality
callers.
#InvocaSummit 14

15. #InvocaSummit 15
Measure
Share call
outcomes with
your marketing
stack to easily
measure quality
callers.

16. Optimize
View high and low
performers within a
single view to
optimize marketing.
#InvocaSummit 16

17. Questions?
#InvocaSummit 17