1. The document discusses organization structures, SWOT analyses, fishbone diagrams, potential investments, and recommendations to address problems at a consulting firm called 2PM Services. 2. It identifies communication, training, resource limitations, tracking, access, and delivering value as key issues and proposes solutions like online collaboration tools, establishing an employee reserve system, and using social media and surveys for feedback. 3. A multi-phase knowledge management plan is proposed to first acquire and store human resources and knowledge, then expand to eliminate, retrieve, apply, and share knowledge, and finally build own models and experience over 3-5 years.

1. Figures for Solution

2. Director
Project
Manager
Senior Change and
Business
Improvement
Specialist
Change / Business
Analyst
ICT Support
Specialist
Senior
Project
Manager
Senior
change/ Project
Manager
Project
Administrator
Project
Administrator
IT Advisory
Senior
Consultant
Partner
Figure 1 – 2PM Organization Structure

3. Strength
An award winning Hobart based practice
Experience team member
Young team member
Employees are in different place, which could
provide different market information
Weakness
A young company
Shortage of employees
Employees are allocated in different places, not
easy for them to meet and communicate
Hobart is far away from everywhere
Opportunities
The economic booming in Hobart
More small business realize the importance of PM
Not so many competitors in Hobart
Threat
Arise of other competitors
Hobart is a small market, the number of enterprise
is small
It is not easy for a company to develop to big
market from small market
Figure 2 – SWOT analysis of 2PM Services

4. What’s causing the
communication problem?
Location
Different
places
Collaboration
Feel isolated
Software
The holding
cost is too high
Figure 9 – Fishbone Diagram for Communication Problem

5. What’s causing training
and lifelong learning
problem?
Project
Managers
No for the 1-2
months
projects
Employees
Shortage
Figure 10 – Fishbone Diagram for Training and Lifelong Learning Problem

6. What’s causing resource
limitation problem?
Project
Managers
No for the 1-2
months
projects
Certificate
Courses
More users are
willing to learn
Figure 11 – Fishbone Diagram for Resource Limitation Problem

7. What’s causing tracking
problem?
Tracking
system
No between
2PM and
clients
Tracking
feedback
No between
2PM and
clients
Figure 12 – Fishbone Diagram for Tracking Problem

8. What’s causing access
problem?
Intellectual
Property
Other team
member can
request access
Figure 13 – Fishbone Diagram for Access Problem

9. What’s causing value
problem?
Unique Core
Value
Maintaining
and
Collaborating
Station
Durations
Extended
Durations
Figure 14 – Fishbone Diagram for Value Problem

10. What’s causing the deliver
value problem?
Different
request
Between
clients and this
company
Figure 15 – Fishbone Diagram for Delivering Value Problem

11. Figure 16 – Investment in Different Phrases

12. Figure 17 – Potential Employees
Who are They Where to Find What to do with them
1 Other Consulting Team Collaboration and Forum Collaboration
2 Potential Students
Career Talk and Collaboration
in Uni
Future employees
3
High Quality Managers and
Technical workers
In Projects Future employees or experts

13. Figure 18 – Cloud Service
Amazon Web Services
(AWS)
Google Cloud Platform
Azure is Microsoft’s
Cloud Computing
platform
Brief Introduction
is a subsidiary of
Amazon.com that
provides on-demand
cloud computing
platforms to individuals,
companies and
governments, on a paid
subscription basis
is a suite of cloud
computing services that
run on the same
infrastructure that
Google uses internally
for its end-user products
is a cloud computing
service created by
Microsoft for building,
testing, deploying, and
managing applications
and services through a
global network of
Microsoft-managed data
centers

14. Figure 19 – Timetable for Different Phases
Phase Core Assets Knowledge Management Duration(Year)
1 Human Resource Acquisition/Creation/Storage 2-3
2
Human Resource and
Knowledge Base
Acquisition/Creation/Elimination/Retrieval/Applicatio
n/Sharing/Storage
3-5
3 Knowledge Base
All above and form own models/
ontology/experience/skills
-

15. Figure 20 – Diagram of Conclusion
Phase Theory Problems Solutions Recommendations Target Durati
on
1 Knowledge
Management
and
Information
Management
Communication:
different location; few
collaboration; expensive
software
Free online chat or office-work
applications; cloud;
collaborative technology
Try ProofHub:
a work management tool that
offers a comprehensive suite of
collaboration and project
management functions.
Establish Knowledge Base:
Acquisition/Creation/Storage
2~3
Training:
Shortage for short term
managers and shortage for
employees
Social websites Establish a potential
employees reserve system:
Other Consulting Team;
Potential Students;
High Quality Managers and
Technical workers
Resource Limitation:
shortage for short term
managers and high demands
for course
Social websites; seek in the
projects
Tracking:
no tracking system and no
tracking feedback
Online survey; make phone call;
send email
Try ProofHub:
it tracks project time, project
personnel, and project progress
Access Authority:
IP concerned, as other
member can access the project
Stop potential risk; Reduce
access authority
/
Value:
hard to force clients to
maintain 2PM's high value;
extended durations
2PM website and social
website
Train employees the value,
employees deliver the value,
social media to strength the
value, clients understand and
indirectly deliver the value, a
forum to deliver the value.
Deliver Value:
different request from clients
and 2PM
2 Acquisition/Creation/Elimination/Retrieval/Appl
ication/Sharing/Storage
3~5
3 All above and form own models/
ontology/experience/skills
/