Feasibility of Maintenance Agency in Baroda

A
Comprehensive Project Report
ON
“FEASIBILITY OF MAINTENANCE AGENCY IN
BARODA”
Submitted to
Anand Institute of Management, Anand
Under The Guidance Of
SNEHAL BHATT
Assistant Professor, AIM
In partial Fulfilment of the Requirement of the award of the degree of
Master of Business Administration
Offered by
Gujarat Technological University, Ahmadabad
Prepared By
UTKARSH AMARAVAT
(127020592003)
MBA SEMESTER IV
May, 2014

i
Declaration
I, UTKARSH AMARAVAT hereby declare that the report on entitled
“Feasibility of Maintenance Agency in Baroda” is a result of my own work and
my indebtedness to other work Publications, if any, have been duly
acknowledgment.
Place: - Anand, Gujarat, India
Date: - 6th
May, 2014
Utkarsh Amaravat

ii
Preface
As undergoing the course of Masters of Business Administration in Gujarat
Technological University, This comprehensive project report has been
prepared in partial fulfilment of the requirement of academic where one can
get opportunity to meet the real working people of different industries and to
learn practical aspect of management.
Before finishing MBA and going in practical world, it is necessary to learn how
actually Company do any feasibility study for new project. I take Marketing as
specialization in MBA and to do marketing it’s necessary to find product or
service feasibility in market. It was a complete learning and research process
throughout this project. I had a very memorable and worthy experience.
The rationale behind doing the project work is to study, analyze and find
feasibility of blue ocean maintenance agency idea in real world.

iii
Acknowledgement
It was indeed an opportunity for me to prepare a feasibility study project
report. during M.B.A. programme. My heartful thanks to Mr. Snehal Bhatt, my
project guide and Mr. Akash Shah and Miss. Suchi Patel who helped me to
bring out this project in good manner with them precise suggestion and rich
experience. I gratefully acknowledge my sincere thanks to my friends
Specifically Mr. Bharat Gohil who help me in this project when needed.
I am extremely thankful to all companies who participate as respondent in this
research; and Makarpura, Pore, Ranoli, Salvi, Nandesari and Vagodia GIDC
offices to provide helpful guidance and materials.

iv
LIST OF TABLES
Table No. Table Description Page No.
1.1 Maintenance Agency Fixed Cost or Initial Investment 13
1.2 Maintenance Agency Variable Cost per month 14
2.1 Content Analysis 23
5.1 Demographic Profile 39
5.2 Machinery basic Data 40
5.3 Type of Machinery 41
5.4 Operational Machinery Usage 42
5.5 No. of Operational Machinery 44
5.6 Average age of Operational Machinery 46
5.7 Conveying Machinery Usage 48
5.8 No. of Conveying Machinery 49
5.9 Average age of Conveying Machinery 50
5.10 Power supply Machinery Usage 51
5.11 No. of Power supply Machinery 52
5.12 Average age of Power supply Machinery 53
5.13 Different Manufacturer machinery usage 54
5.14 Maintenance Department Inquiry 55
5.15 Maintenance Department Ability 56
5.16 Maintenance Department Man power 57
5.17 Awareness of other Maintenance agency 58
5.18 Other Maintenance agency AMC 59
5.19 Machinery warranty period Inquiry 60
5.20 Likert Scale: Statement 1 61

v
5.37 Purchase Maintenance agency services in Future 78
6.1 Hypothesis 1 79
6.2 Hypothesis 2 80
6.3 Hypothesis 3 81
6.4 Hypothesis 4 82
6.5 Hypothesis 5 84
6.6 Hypothesis 6 85
6.7 Hypothesis 7 86
6.8 Hypothesis 8 87
7.1 Fixed Investment Cost requirement for next 3 Years 88
7.2 Variable Cost requirement for next 3 Years 89
7.3 Future customer analysis 91
7.4 Estimated Cash inflow 93
7.5 Estimated P/L Accounts 93
7.6 Payback Period 95
7.7 PV of Cash Inflow 95
7.8 PV of Cash Outflow 96

vi
LIST OF FIGURES
Figure No. Figure Description Page No.
1.1 Flow Diagram of Breakdown Maintenance 2
1.2 Preventive Maintenance Process Flow 3
1.3 Comparison of Breakdown, Predictive and Routine
Maintenance
4
5.1 Machinery basic Data 40
5.2 Type of Machinery 41
5.3 Operational Machinery Usage 43
5.4 No. of Operational Machinery 45
5.5 Average age of Operational Machinery 47
5.6 Conveying Machinery Usage 48
5.7 No. of Conveying Machinery 49
5.8 Average age of Conveying Machinery 50
5.9 Power supply Machinery Usage 51
5.10 No. of Power supply Machinery 52
5.11 Average age of Power supply Machinery 53
5.12 Different Manufacturer machinery usage 54
5.13 Maintenance Department Inquiry 55
5.14 Maintenance Department Ability 56
5.15 Maintenance Department Man power 57
5.16 Awareness of other Maintenance agency 58
5.17 Other Maintenance agency AMC 59
5.18 Machinery warranty period Inquiry 60

vii
5.36 Purchase Maintenance agency services in Future 78
6.1 Hypothesis 1 79
6.2 Hypothesis 4 83
6.3 Hypothesis 5 83
6.4 Hypothesis 8 87
7.1 Estimated PAT 94

viii
TABLE OF CONTENTS
Page No.
Declaration i
Preface ii
Acknowledgement iii
List of Tables iv
List of Figures vi
Table of Contents viii
1 About Industry
1.1 Maintenance 1
1.2 Maintenance Agency 6
1.3 Maintenance Agency Service Mix 9
1.4 Maintenance Agency Cost 13
2 Secondary Data Analysis
2.1 Literature Review 15
2.2 Content Analysis 23
2.3 Research Gap 34
3 Signification of Study 35
4 Research Methodology
4.1 Research Statement 36
4.2 Objective of Study 36
4.3 Research Hypothesis 36
4.4 Research Design 38
4.5 Sampling Method 38
4.6 Data Collection Instruments 38
4.7 Sampling Unit 38
4.8 Sample Size 38

ix
5 Data Analysis
5.1 Demographic Profile 39
5.2 Response Rate 39
5.3 Questionnaire Analysis 40
6 Hypothesis Testing 79
7 Maintenance agency Profitability and Feasibility Analysis
7.1 Cost of Project 88
7.2 Means of Financing 90
7.3 Estimated Cash Flow for next 3 years 91
7.4 Estimated Profit and Loss Accounts 93
7.5 Feasibility Analysis 95
8 Finding 97
9 Conclusion 98
Annexure I x
Bibliography xiv

1
1.1. Maintenance
The old concept of Maintenance was “Maintenance is about preserving
physical asset”. However, the new concept is that “Maintenance is about
preserving the functions of assets”. Maintenance can be define as “It is a
routine or a recurring process of keeping a particular machine or asset in its
normal operating condition, so that it can deliver its expected performance or
service without causing any loss of time on account of accidental damage or
breakdown.”
Main function is to keep the equipment in working condition by replacing or
repairing some of the component of the machine and increased availability of
production system, with increased safety and optimized cost.
1.1.1. Maintenance Concepts
Actually, Maintenance is an age old function, which developed and
progressed, knowingly or unknowingly, along with the operation of the
equipment/ machines. In early ages, maintenance was not a separate identity
but the job of maintenance was considered as part and parcel of operator’s
job. This was possible because of simplicity and openness of the machines.
Here some concepts of Maintenance given as per there generation which are
followed by Industries:
1. Breakdown Maintenance Concept (Before 1950)
Breakdown Maintenance concept/system is oldest concept in Maintenance
management. In this not do anything as long as everything is going well and
maintenance repair is done after failure has already occurred. The equipment
allowed running undisturbed till it fails. This maintenance concept also called
as Reactive Maintenance Concept or Unplanned Maintenance or Operate to
failure concept.
Breakdown maintenance can only be suitable for small scale industries where
numbers of equipments are few and sudden failure of equipment will not

2
cause several financial losses in term of delivery commitment. This system
look to be simple and less expensive, but is not really so. It does not provide
any guarantee of reliability to the smooth production running. In breakdown
maintenance downtime of equipment is high after breakdown.
Fig. 1.1 Flow Diagram of Breakdown Maintenance
2. Preventive Maintenance Concept (Between 1950 to 1960)
Some group of Japanese engineers started a new concept/system in
maintenance that consisted on following the manufactures recommendation
about the care that should be taken in the operation and maintenance of
machine and devices. That new concept was called Preventive Maintenance
or Schedule Maintenance Concept. This Maintenance program is scheduled
in consultation with the production/operation department so that relevant
equipment is made available for maintenance work and utilizes idle time of
equipment. In this maintenance action such as inspection, lubrication,
cleaning, adjustment and replacement are undertaken at fixed interval of
number of hours or kilometres. Although it reduces downtime it was an
expensive alternative. The reason many parts were replaced on a time basis,
while they could have lasted longer. Also many unnecessary man-hours were
put into it and in not few cases excess lubrication caused more damage than
good.

3
Fig. 1.2 Preventive Maintenance Process Flow
3. Predictive Maintenance Concept (Between 1960 to 1970)
With time change new concept/system established which determined a more
professional approach. This assign of higher responsibility to all the people
related to maintenance consisted of series of considerations about the
reliability and design of equipment and plant itself. When equipment/system is
taken down for maintenance, changing one or few warn out component
opportunity can be utilized for maintenance, changing other wearing out
component even though they have not failed. This would probably be
economical in the long run. It is very beneficial for non-monitored component
which are inaccessible for inspection. This maintenance concept also called
as Productive Maintenance Concept or Opportunity Maintenance Concept or
Reliability Maintenance Management Concept.
4. Condition based Maintenance Concept (Between 1960 to 1970)
Condition monitoring detects and diagnoses faults and it helps in planned
maintenance based on equipment condition. This condition based on
maintenance strategy is preferred for critical system and for such system
breakdown maintenance is to be avoided. A number of condition based
maintenance techniques such as vibration, temperature, oil analysis, etc.
Have been developed, which guide the users in planned maintenance.

4
5. Total Productive Maintenance Concept (Between 1970 to 1985)
This concept is about the involvement and participation of each and every one
of the members in the organizations toward optimizing the outcome of each
piece of equipment. This is a completely new philosophy is different approach
that will keep updated by itself. It implies a continuous improvement in all
aspect and is also called Total Participation Maintenance.
The purpose is to transform the attitude of all the members of the industrial
community, all kinds and levels of workers, operators, supervisors, engineers,
administrators are included in this major responsibility. TPM implementation is
a goal that all company members share. It also generates benefits for all.
Through this effort, all are responsible for the up keeping of the equipment. It
becomes more productive, safer and easier to operate and even looks nicer.
The participation of people, who are not familiar with the equipment and its
operation, enriches the result because their observations are in many cases
more objective than those of the people who live with equipment in a daily
basis.
6. Routine Maintenance Concept (Between 1970 to 1985)
It is the Simplest form of part maintenance but very essential which Carrying
out minor maintenance job such as cleaning, lubrication, inspection, minor
adjustment of pressure, flow, tightness, etc. or inspection of bearing, belts,
coupling, joints, foundations, bolts, earthings, etc. at regular intervals.
Small/Critical effects using such inspection are rectified immediately. It is not
need base, all equipment are inspected. It may consider small portion of
preventive maintenance. It needs very little investment in terms of time and
money. The duration routine maintenance is generally so small that it does
not affect the output of machine appreciably. However, the cost of not doing
routine maintenance may be very high as a small develop in big and
catastrophic failure.

5
Fig. 1.3 Comparison of Breakdown, Predictive and Routine Maintenance
7. Computerized Maintenance Management System – CMMS (After 1985)
It is also known as Enterprise Asset Management and Computerized
Maintenance Management Information System (CMMIS). A CMMS software
package maintains a computer database of information about an
organization’s maintenance operations. This information is intended to help
maintenance worker do their jobs more effectively and to help management
make informed decisions. CMMS data may also be used to verify regulatory
compliance. CMMS package may be used by any organization that must
perform maintenance on equipment, assets and property. CMMS packages
can produce status reports and documents giving details or summaries of
maintenance activities. The more sophisticated the package, the more
analysis facilities are available. Many CMMS packages can be either web
based meaning they are hosted by the company selling the product on an
outside server or LAN based meaning that the company buying the software
hosts the product on their own server.

6
1.1.2. Selection criteria for selection of Maintenance Concept
in Industries
Presently many maintenance concepts are in use in industries and selection
has to be made depending the need, complexity and reliability needed and
also considering techno-economics. Criteria must consider are-
1) Work Procedures (Maintenance and Operation etc.)
2) Problems, Defect and Fault Reports
3) Work Schedules, Job Orders etc.
4) Work History
5) Assets
6) Inventory
7) Finance, etc.
1.2. Maintenance Agency
“Maintenance Agency is the Organization provides service to the Industries to
maintain their asset.” Asset involves infrastructure, machinery, equipment,
hardware, software, etc. Here consider maintenance agency which deals with
machinery and equipment means mechanical elements any industry.
Maintenance agency involves managing function of maintenance. Maintaining
equipment in the field has been a challenging task since the beginning of
industrial revolution. Since then, a significant of progress has been made to
maintain equipment effectively in the field. As the engineering equipment
becomes sophisticated and expensive to produce and maintain, maintenance
work has face even more challenging situations to maintain effectively such
equipments in industrial environment, And Maintenance agency are outside
agency doing this work for any industry.
1.2.1. Why Maintenance agency is needed?
In Industries now a day’s various companies such as Fanuc, Siemens,
Motorola, etc. machines are used such as lathe machine, milling machine,

7
shaper machine, drilling machine, etc. Now a day’s machine are two type
numerical and computer control CNCs machine which are more complicated
in nature. Today robot used also increased and that’s why in industry various
robotic machines or equipment are used such as welding robot, painting
robot, etc. All machineries run due to electricity that’s why maintaining of
generator and motor is also important aspect.
Other than these complex machineries on work station to transfer work in
progress material from one work station to another various different type of
material conveying system are used and sometime it is particularly made for
that industry only.
To deal with this type of modern machineries and equipments maintenance
experience maintenance department is needed by any industries which can
able to deal with any type of maintenance problem.
Small scale industries are purchased advance machinery such as CNCs,
robot, etc. to survive in market by increasing productivity with higher quality
but these industries don’t have separate maintenance department or expertise
worker who can deal with machine problems so these industries mostly deals
with breakdown maintenance concept which increase downtime of machine
and affect overall productivity of industries. Thus these industries always need
outside support for their machineries maintenance.
Medium scale industries have separate maintenance department or not but
these industry people are not that much expertise like particular maintenance
agency people who can able to solve any problem related to maintenance
because Industry maintenance department people deals with limited existing
machinery so don’t have more knowledge about new machinery and due to
less man power sometime these people deals with other function of Industry
also other than maintenance. Industry can give training to their maintenance
department people but if industry gives more focus on maintenance training
than its affect on industry productivity, thus these industries always need
outside support for their machineries maintenance.

8
Large scale industries mostly have well expertise separate maintenance
department but these industries always try to cut their cost, so if these
industries find better option in terms of maintenance agency for maintenance
so in place of go to the maintenance department where monthly salary and
training expenses are needed these industries like to go with expertise
maintenance agency out sourcing services so that these industries more
focus on effective production in place of machinery maintenance.
Maintenance agency is important aspect because,
1. It lowers down production unit cost for industries.
2. It minimizes downtime for industries.
3. It improves total availability of system in any industry.
4. It extended useful life of equipment which used in industries.
5. It increases safety of personals who work in industries.
6. It helps in reducing overtime in industries which reflect in terms of cost
saving.
7. It provides better process stability in any industry.
8. It reduce maintenance part inventory which stored in industry if that
industry have maintenance department.
Actually equipment or machinery manufacturer provides maintenance
services for their products during warranty period and after that through
contract, But now a day’s industries are having more than one company
machinery or equipment for example same industry having lathe machine of
two different company Fanuc and Siemens so after completing of warranty
period doing contract of maintenance with more than one company its quite
difficult where these manufacturer service station are not located at nearer
place (In Gujarat all machine manufacturer service station are located in
Ahmadabad so for industry which located in Ahmadabad its feasible to use
manufacturer maintenance services) and take almost two days to come after
complaining which affect production. Thus after completing warranty period all
industries are like to go with one maintenance agency who is expertise in
maintenance which provide them all type of machinery and equipment
maintenance service for any manufacturer machinery and equipment, But

9
these type of maintenance agency is not present in India actually in world for
machinery and equipment maintenance that’s why this business idea to start
maintenance agency is blue ocean business idea where maximum chances
for success.
1.3. Maintenance Agency Service Mix
1.3.1. Product
Maintenance agency should provide all machinery maintenance services
under one roof on 24X7 bases to industries for various maintenance problems
and also provide services in term of annual maintenance contract.
13.2. Place
This maintenance agency should start in Baroda city in initial basis and based
on success in future will try to increase service area from Baroda region to
Baroda District and then will try to capturing whole Gujarat then move towards
India.
Why Maintenance agency in Baroda?
Baroda is headquarters of Baroda District and after Ahmadabad and Surat
now main attraction for investor for further development. In Baroda District
total 15 Industrial area (GIDC) where total 5466 no. of units in production.
The industrial clusters include Chemicals & fertilizers, Pharmaceuticals,
Biotechnology, Cotton Textiles, Machine Tools, Glass, Engineering, Tobacco,
Fisheries and Dairy. There are over 18,000 small scale industrial units in
Baroda, in which repairs & services units are maximum in numbers
accounting nearly 5,713 units, 1,923 textiles, 1,615 metal works, 1,357
chemicals, 1,316 equipmentsmachinery, 1,145 rubber & its products, 1,047
food products and 3,840 are misc. units . Other key small scale industries
include textiles, metal works, chemicals, equipments, rubber products and
food products etc.885 glass, ceramics & cement, 829 equipments related to

10
electricity, 753 papers & its products, 601 non ferrous metals, 543 leathers,
173 tobacco and 56 are misc. units. In Baroda district 18067 units are
registered and total investment is of Rs. 223250.54 lakhs.
While in Baroda region 15534 units are registered and total investment is of
Rs. 99435.21 lakhs, which shows lots of business opportunity for
maintenance agency in Baroda region where small scale, medium scale and
large scale means all type of Industries having their present and more
investor are move towards Baroda region for investment and building strong
industrial culture.
For maintenance agency for machinery maintenance machine spare part are
required and machine spare part main market is located in Ahmadabad which
near to Baroda so to arrange required spare part in shorter period of time is
easy if maintenance agency is located in Baroda and in Gujarat all machine
manufacturer industries service station are located in Ahmadabad so for
industry machine which maintenance is quite difficult for maintenance agency
than if maintenance agency is in Baroda can used out source service of main
machine manufacturer easily.
1.3.3.Process
 Any Industry belong in Baroda region can contact this maintenance
agency for any type of maintenance problem in their machinery or
equipment.
 Any Industry can registered maintenance problem to maintenance
agency through mail, through website, through call or through
personnel contact for any type of problem.
 Maintenance problems registration should open for 24x7 and
maintenance agency should provide services 24x7.
 For any maintenance problem, that industry should get response in
terms of visit from maintenance agency within 24 hours after
registering their maintenance problem.

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 During visit of particular industry maintenance agency experts should
try to solve problem at a time and if at that time it is not possible to
solve the problems at a time then always try to solve problem as early
as possible by giving correct estimated time.
 After repairing or solving any problem, Maintenance agency person
should verify it from that industry person, take that person signature on
document and collect those service charges.
 Maintenance agency should take annual contract for maintenance if
any industry wants, Annual contract on two ways-
- Half annual Contract where provide servicing facility to all
machinery but spare part or other replacement charges are
chargeable.
- Full annual contract where provide all type of services including
servicing of machinery to replacement in one predefined annual
amount only.
1.3.4.Price
To get success in Baroda region maintenance agency will take minimum
charges compare to other manufacturer charges and provide all machinery
maintenance services. Also maintenance agency should provide instalment
payment option.
Maintenance agency experts should visit particular industry after their problem
registration, and which charges will be Rs. 450/ machine and Rs. 800/ two
machines to that industry to check problem and correct problem if possible.
This rate should be changed based on market.
Other charges for maintenance like spare part and other out sourcing services
should be taken based on those market values.
To built long term relation maintenance agency should provide discount to
regular clients. If industry will increase service level then maintenance agency

12
should provide them more benefit in terms of additional discount in service
charges.
1.3.5. Promotion
To get success marketing is important aspect, and this maintenance agency
will used direct marketing approach and mailed relevant information and
website link with contact information to all industries mail id and also as
physical evidence send pamphlet to all industries in Baroda region.
1.3.6. People
In service Industry trust towards service provider is important aspect and
people who work as service provider can build trust towards company in the
mind of consumer.
Here in this maintenance agency people means employee of agency are
required to attain or register customer maintenance complains, visit customer
place and using expertise solve customer maintenance problem.
If Maintenance agency employee behaves in such way and creating
impression in the mind of customer in such way about maintenance agency
service then customer will buy again and again maintenance agency service
and convert it into annual contract in terms of long term professional
relationship.
1.3.7. Physical Evidence
In Maintenance agency services are provided at place of customer so
physical evidence are not matter more compare to other service industry, In
terms of physical evidence one shop is required at ground floor where storing
agency spare parts and tool; and where agency person sit and received order
in terms of maintenance problem through internet or telephone.

13
1.4. Maintenance Agency Cost
1.4.1. Fixed Cost/ Investment
To start any business initial amount is required for investment and to start
maintenance agency as shown in Table 1.1. Rs. 746500 is required as fixed
initial cost.
Table 1.1 Maintenance Agency Fixed Cost or Initial Investment
unit Rs.
Shop Deposit - 50000
Website charges - 15000
Toolbox 3 15000
Hand Drill 3 10000
Welding Machine 3 26500
Grinder/cutter 3 6000
Hacksaw 3 6000
Computer 1 22000
Printer 1 4500
Shop Furniture/ chairs - 30000
Vehicles
Tata Chhota Hathi 2 560000
Cycle 1 1500
Total 746500
1.4.2.. Variable Cost
To run any business and deal with it expanse certain amount is required on
monthly bases; and here as shown in Table 1.2. Rs. 123400 is required as
monthly working capital money to run maintenance agency.

14
Table 1.2 Maintenance Agency Variable Cost per month
Rs.
Shop Rent 5000
Petrol/ Diesel 8000
Electricity Bill 2500
Telephone Bill 3000
Stationary Cost 500
Employee Salary
Diploma Mechanical
>15 yr experience 38500
Diploma electrical
Computer operator 4500
Telephone operator 4500
Wages
ITI
>10 yr experience 320*2 Worker 19200
>5 yr experience 255*2 Worker 15300
Helper 190*2 Helper 11400
Total (Rs. Required per Month) 123400

Chapter 2
Secondary Data Analysis

15
2.1. Literature Review
1. The Economic Times (2013, November 25), “RIL shuts secondary unit at
its Jamnagar refinery for planned maintenance” which suggest
importance of maintenance for any industry as big industry like Reliance
close it one unit where diesel is produced and which affect Reliance
diesel stock.
2. Dilanthi M G S (2013) studied on improving productivity with maintenance
function in manufacturing industry of Sri Lanka: literature review.
The researcher reviewed literature and develop strategy to improve
productivity in manufacturing industry in country by improving
maintenance operation.
3. Department of Education and Early Childhood Development (2013)
measured feasibility of secondary education in to the broader
Sandringham area and concluded that high level of interest in discussion
about secondary education options in the Sandringham and Beaumaris
area.
4. Rexroad APG (2013) checked Colorado Springs public market feasibility
and find out that the members of the Colorado Springs Public Market
Project (CSPMP) founding organization, become increasingly exposed as
the effort becomes more and more real. Awareness and support are
important elements to making the Public Market a success. The
establishment of the market is a long and sometimes arduous process
that the public generally has little tolerance for. In order to sustain fickle
public attention without the burden of detail, communication of progress
and public involvement should be carefully managed. This is increasingly
difficult when factored to the demands of public financial support.
5. Ghaffari H et al (2012) studied on alax copper/gold feasibility projects in
Kamloops, British Columbia.

16
The researchers find out that documentation for the drilling campaigns
completed in the Ajax area before 1980 is limited or not available.
Because of the limited documentation, the pre-1980 drill campaigns were
not included in the 2011 resource model database. No factors were
identified with the data collection from the drill programs used that could
affect Mineral Resource or Mineral Reserve estimation. The Ajax deposits
have been sampled at drill-hole spacing appropriate for a property at this
level of development. Because of the irregular shape of the mineralized
body, the orientation of the mineralization with respect to drill intercepts is
unknown. The Ajax concentrator has been designed to produce a
saleable copper concentrate. The complete processing circuit has been
designed according to metallurgical test work conducted over the years
and proven equipment.
6. Tito D A et al (2012) studied on feasibility analysis for a manned mars
free return mission in 2018.
The researchers concluded that a manned Mars free-return mission is a
useful precursor mission to other planned Mars missions. It will develop
and demonstrate many critical technologies and capabilities needed for
manned Mars orbit and landing missions. The technology and other
capabilities needed for this mission are needed for any future manned
Mars missions. Investments in pursuing this development now would not
be wasted even if this mission were to miss its launch date.
7. Riccetti S (2011) studied on Product safety and equipment reliability in the
food industry through maintenance engineering.
The researcher reviewed that Failure mode and effect analysis is
important aspect for reducing maintenance problem.
8. Tahboub K K (2011) studied on an assessment of maintenance practice
and problem in Jordanian industries.
The researcher concluded that maintenance problem is mainly because
of unavailability of spare part and lack of specialities in maintenance field.

17
9. Pophaley M and Vyas R K (2010) studied on plant maintenance
management practices in automobile industries: A retrospective and
literature review.
The researchers concluded that the current work gives a broader view of
maintenance practices and research carried across the globe, but now
maintenance is the widely accepted philosophy for competitive
advantage.
10.Bliss G (2010) studied on feasibility study of services needed for aging in
place in steuben country.
The researcher find out that there is a general lack of
knowledge/understanding in people who might use the services and
about services currently being provided by the Office for the Aging and
other area service providers. There are further innovative in delivery
required for services.
11.Kalensky D and Johnson F (2010) studied on technical feasibility study
Carbon Monoxide sensing safety system foe appliances.
The researchers concluded that CO sensors would be able to operate in
the combustion chamber or the flue of a gas-fired appliance for a length of
time to be used for safety or combustion control. Smaller surfaces
improve heating and cooling times and reduce the power requirements.
12.AECOM Australia Pvt. Ltd. (2010) done pre feasibility study for a solar
power precinct and concluded that large scale solar projects are unlikely
to be financially viable for the next 10-20 years and it is hard to see a
developer making financial investments in large scale solar power plants
in the short term.
13.Transportation Economics and Management Systems, Inc. (2010)
Measured feasibility of High speed rail and concluded that The feasibility
of high-speed rail in Colorado represents a tremendous transportation
and development opportunity for the Colorado and the Rocky Mountain
west High-speed rail can provide a more efficient and cost-effective

18
means of connecting Colorado’s commercial centers with one another as
well as the national and international destinations served by the state’s
airports. High-speed rail also provides a more reliable, enjoyable and
convenient way for tourists from all over the globe to get to some of the
most important and popular recreational resort destinations in North
America and the world. The economic benefits of such an investment are
considerable. While the costs of implementing high-speed rail are large,
as would be expected given the mountainous conditions in the I-70
corridor ($16 billion to $21 billion for service in both corridors), analysis
indicates that investing in high-speed rail would generate an impressive
$33 billion of benefits to Colorado. These benefits are generated by the
rapid growth of the state and its need to accommodate a doubling of its
population over the next 30-40 years. High-speed rail is by no means the
silver bullet that solves all of Colorado’s transportation challenges. But, as
this study clearly shows, it is a critical part of that solution and will be
invaluable to the growth of the state’s economy.
14.Wilson R J (2010) studied on 2009‐2010 Feasibility and Market Research
Study for Commercial Hop Production in New England.
The researcher determined that is feasible to grow a commercial hop crop
in New England. There is sufficient demand, there is sufficient price
elasticity, and there is now the information, technology, supplies, and
equipment available to meet the needs of a 1‐10 acre commercial hop
yard.
15.Fonollera D L (2009) studied on feasibility study, project plan and
business plan.
The researcher concluded that feasibility study is used as a means of
exploring the viability of an idea. The viability of an idea, its accuracy and
its reliability depends on the information gathered through market
research and analysis which used mainly to support project feasibility.
16.Lepelle-Nkumpi Local Municipality (2009) studied goat meat production
feasibility study and find out that each co-operative member and/or

19
worker will be required to register for a goat management-training course
offered by the Agricultural Research Council of South Africa.
17.Sautter F C et al (2008) studied on an integrated Maintenance
management information system is the key to enabling condition based
maintenance.
The researchers find that the maintenance management information
systems are the foundation for the data that support effective
management decision.
18.Reis N, Sydness G S and Barton D N (2007) studied feasibility of
payment for water services.
The researchers concluded that In India, PWS programmes that increase
employment opportunities by stimulating the demand in agricultural labour
are likely to have the greatest benefits for the poor. If too many of the
constraints consider in this work are present in a watershed, market-like
arrangements will not be likely to offer the optimal way of achieving
environmental conservation and solving water-related conflicts.
19.Hopwood V et al (2007) studied feasibility of the prevalence of home
education in England.
The researchers find out that it is not feasible to reliably ascertain the
prevalence of home educated children through a national survey of LAs
and home education organizations (as a route through which to access
parents/careers). This is because despite improvements in LA records,
there could be significant numbers of home educated children who are
not known to an LA.
20.Pe’re’setal F and Noyes D (2006) studied on envisioning e-logistics
developments: Making spare parts in situ and on demand: State of art
and guideline for future developments.
The researchers expressed the problem of supplying the spare part by
automobile manufacturers. Thus effective maintenance system need is
further increases.

20
21.Firmansyah A, Veronika A and Trigunarsyah B (2006) studied on risk
analysis in feasibility study of building construction projects.
The researchers find out that Feasibility study analysis with calculating
risk factors cause a decrease in investment feasibility parameters and if
treatments are done against the risks, hence the parameters will
increase. Risk factors give a significant influence to the investment plan of
research object. Risk factors that have the highest influence to the
construction project are those that have relation with economical and
financial aspect. The economic factors that have high sensitivity of
investment feasibility are loan interest rate and increments of sales.
Meanwhile, the factors that have low sensitivity are inflation changes and
equity percentage.
22.Batson R G and Wan Q (2004) studied on quality of assembly assurance.
The researchers find out that Quality of assembly is complex issue and
four management systems are important namely production, quality,
maintenance and human resources.
23.Chelbi A and Aitkadi D (2004) studied on analysis of a
production/inventory system with randomly failing production unit
submitted to regular preventive maintenance
The researcher concluded that a repairable production unit subject to a
random failures, such as in automobile manufacturing, a mathematical
model has been developed to support maintenance strategy.
24.Batson R, Hall D and Hauer D (2001) studied on the role of equipment
maintenance in lean assembly system.
The researchers concluded that the excellence in equipment
maintenance is essential to lean assembly.
25.Hoagland W H and Williamson L (2000) overviewed feasibility studies.

21
The researcher concluded that a feasibility study is an important tool for
making the right decisions in starting of new business and a wrong
decision at this point often leads to business failure.
26.Wadswoeth B (1999) studied on factor affecting forestland conversion
and the feasibility of cooperative land management efforts at king
countries urban/rural interface.
The researcher concluded that King County's urban/rural interface
presents a complex problem for planners and natural resource managers.
The changing population and the associated fragmentation of large
ownerships into small residential home sites has resulted in an increasing
spectrum of landowner values and objectives that makes planning for the
interface a difficult and potentially frustrating task. If King County leaders
are committed to preserving the forest land base, they cannot ignore the
problem, and they must act to set policy with this commitment in mind.
Hopefully, this research can provide direction for King County’s planners
and elected officials as they strive to work with forest landowners at the
urban/rural interface to preserve forestland. The issue of forestland
conversion at the urban/rural interface is not unique to King County, and
many of the results from this study may well apply to other interface areas
throughout the country.
27.Novak L R (1996) studied on guiding way for market feasibility study.
The researcher concluded that Market and feasibility studies are quite
complex. The best way to learn about market and feasibility studies, like
most things, is by doing. If you don't have the opportunity to work on a
study acquire and review a couple. The importance of market studies is
not going to decrease. Capital is becoming more difficult to acquire and
regulatory considerations are becoming more complex. In the competitive
world of real estate development, the investor with the best information is
going to be the most successful.
28.Murry R J and Mitchell B F (1994) studied on cost saving from practical
preventive maintenance program.

22
The researchers showed the importance of predictive maintenance in
effective maintenance management.
29.Meade B W and Hunsucker D Q (1991) studied on Cost effective
maintenance Contracting – A literature review.
The researchers find out that routine maintenance approaches reduce
maintenance problem in highways which done on activity based.
30.Reichelderfer K (1984) studied on factor affecting the economic feasibility
of the biological control of the weeds.
The researcher the individual or group responsible for application and/or
maintenance of the potential bio control approach perceive the target
weed problem, the economic activity impacted by the weed has high
value, and the biological control agent’s effect on the weed is neither slow
nor highly variable, There either no current affective control available for
the target weed or current control is very costly and the net economic
returns to users of the bio control tactic are expected to equal or exceed
those for alternative control.

23
2.2.ContentAnalysis
Table2.1.ContentAnalysis
Remark
NA
NA
NA
Gap
Maintenanceisan
importantaspectfor
industriesbutno
machinemaintenance
agencypresentin
world.
Maintenanceisan
importantaspectfor
manufacturingindustry
butnomachine
maintenanceagency
presentinworld.
Researchisnotcarried
outformeasuring
maintenanceagency
feasibility.
Finding
RILshutssecondaryunitat
itsJamnagarrefineryfor
planedmaintenance.
Productivityofmanufacturing
industryisincreasedby
improvingmaintenance
operation.
Highlevelofinterestin
discussionaboutsecondary
educationoptionsinthe
SandringhamandBeaumaris
area.
Test
Appeared
NA
NA
NA
Sample
Size
NA
NA
2970
Country
India
Srilanka
UK
Year
2013
2013
2013
Author
TheEconomic
Times
DilanthiMGS
Departmentof
Educationand
EarlyChildhood
Development
Sr.
No.
1
2
3

24
Table2.1(Continue...)
Remark
NA
NA
Gap
Researchisnot
carriedoutfor
measuring
maintenanceagency
feasibility.
Researchisnot
carriedoutfor
measuring
maintenanceagency
feasibility.
Finding
Organizationbecomes
increasinglyexposedasthe
effortbecomesmoreand
morereal.Awarenessand
supportareimportant
elementstomakingthePublic
Marketasuccess.Thisis
increasinglydifficultwhen
factoredtothedemandsof
publicfinancialsupport.
Thepre-1980drillcampaigns
werenotincludedinthe2011
resourcemodeldatabase.
TheAjaxconcentratorhas
beendesignedtoproducea
saleablecopperconcentrate.
Thecompleteprocessing
circuithasbeendesigned
accordingtometallurgicaltest
work
Test
Appeared
NA
NA
Sample
Size
NA
NA
Country
USA
Kamloops
British
Columbia.
Year
2013
2012
Author
RexroadAPG
GhaffariHetal
Sr.
No.
4
5

25
Remark
NA
NA
NA
Gap
Researchisnot
carriedoutfor
measuring
maintenanceagency
feasibility.
Maintenanceisan
importantaspectfor
continuesgrowthbut
nomachine
maintenanceagency
presentinworld.
Scopefor
Maintenanceagency
whichhaveall
necessaryexpertise
andsparepartatthe
timeofmaintenance.
Finding
Itwilldevelopand
demonstratemanycritical
technologiesand
capabilitiesneededfor
mannedMarsorbitand
landingmissions.
Failuremodeandeffect
analysisisimportantaspectfor
reducingmaintenance
problem.
Maintenanceproblemis
mainlybecauseof
unavailabilityofsparepart
andlackofspecialitiesin
maintenancefield.
Test
Appeared
NA
NA
NA
Sample
Size
NA
NA
NA
Country
USA
USA
Jordan
Year
2012
2011
2011
Author
TitoDAetal
RiccettiS
TahboubKK
Sr.
No.
6
7
8

26
Remark
NA
NA
NA
Gap
Maintenanceis
necessarytoget
competitive
advantagebutno
machinemaintenance
agencypresentin
world.
Researchisnot
carriedoutfor
measuring
maintenanceagency
feasibility.
Researchisnot
carriedoutfor
measuring
maintenanceagency
feasibility.
Finding
Thecurrentworkgivesa
broaderviewofmaintenance
practicesandresearch
carriedacrosstheglobe,but
nowmaintenanceisthe
widelyacceptedphilosophy
forcompetitiveadvantage.
Lackofknowledgeinpeople
whomightusetheservices
andaboutservicescurrently
beingprovidedbytheOffice
fortheAgingandotherarea
serviceproviders.
COsensorswouldbeableto
operateinthecombustion
chamberortheflueofagas-
firedapplianceforalengthof
timetobeusedforsafetyor
combustioncontrol.Smaller
surfacesimproveheatingand
coolingtimesandreducethe
powerrequirements.
Test
Appeared
NA
NA
NA
Sample
Size
NA
3038
NA
Country
India
USA
USA
Year
2010
2010
2010
Author
PophaleyM
VyasRK
BliseG
KalenskyD
JohnsonF
Sr.
No.
9
10
11

27
Remark
NA
NA
NA
Gap
Researchisnot
carriedoutfor
measuring
maintenance
agencyfeasibility.
Researchisnot
carriedoutfor
measuring
maintenance
agencyfeasibility.
Researchisnot
carriedoutfor
measuring
maintenance
agencyfeasibility.
Finding
Largescalesolarprojectsare
unlikelytobefinanciallyviablefor
thenext10-20yearsanditis
hardtoseeadevelopermaking
financialinvestmentsinlarge
scalesolarpowerplantsinthe
shortterm.
Investinginhigh-speedrailwould
generateanimpressive$33billion
ofbenefitstoColorado.
Feasibletogrowacommercial
hopcropinNewEngland.There
issufficientdemand,thereis
sufficientpriceelasticity,and
thereisnowtheinformation,
technology,supplies,and
equipmentavailabletomeetthe
needsofa1‐10acrecommercial
hopyard.
Test
Appeared
NA
NA
NA
Sample
Size
NA
3038
NA
Country
Australia
USA
UK
Year
2010
2010
2010
Author
AECOM
AustraliaPvt.
Ltd.
Transportation
Economicsand
Management
Systems,Inc.
WilsonRJ
Sr.
No.
12
13
14

28
Remark
NA
NA
NA
Gap
Todayintheworld
nomachine
maintenance
agencyexistingso
tocheckviability
ofmaintenance
agency,its
feasibilitystudyis
necessary.
Researchisnot
carriedoutfor
measuring
maintenance
agencyfeasibility.
Maintenance
agencyisrequired
formanaging
maintenance
information.
Finding
Feasibilitystudyisusedasa
meansofexploringtheviability
ofanidea.Theviabilityofan
idea,itsaccuracyandits
reliabilitydependsonthe
informationgatheredthrough
marketresearchandanalysis
whichusedmainlytosupport
projectfeasibility.
Eachco-operativemember
and/orworkerwillberequired
toregisterforagoat
management-trainingcourse
offeredbytheAgricultural
ResearchCouncilofSouth
Africa.
Themaintenance
managementinformation
systemsarethefoundationfor
thedatathatsupporteffective
maintenancedecision.
Test
Appeared
NA
NA
NA
Sample
Size
NA
NA
NA
Country
Philippines
SouthAfrica
USA
Year
2009
2009
2008
Author
FonolleraDL
Lepelle-Nkumpi
Local
Municipality
SautterFCetal
Sr.
No.
15
16
17

29
Remark
NA
NA
NA
Gap
Researchisnot
carriedoutfor
measuring
maintenanceagency
feasibility.
Researchisnot
carriedoutfor
measuring
maintenanceagency
feasibility.
Scopefor
Maintenanceagency
whichhaveall
necessarysparepart
atthetimeof
maintenance.
Finding
PWSprogrammesthat
increaseemployment
opportunitiesbystimulating
thedemandinagricultural
labourarelikelytohavethe
greatestbenefitsforthepoor
people.
itisnotfeasibletoreliably
ascertaintheprevalenceof
homeeducatedchildren
throughanationalsurveyof
LAsandhomeeducation
organizations
Automobilemanufacturer
facingprobleminsupplying
sparepart.Thuseffective
maintenancesystemneedis
increases.
Test
Appeared
NA
NA
NA
Sample
Size
NA
NA
NA
Country
India
UK
NA
Year
2007
2007
2006
Author
ReisN
SydnessGS
BartonDN
HopwoodV
O’NeillL
CastroG
HodgsonB
Pe’re’setalF
NoyesD
Sr.
No.
18
19
20

30
Remark
NA
NA
NA
Gap
Maintenanceagency
feasibilitystudyis
necessarytominimize
itsrisk.
Maintenanceisan
importantaspectfor
managementbutno
machinemaintenance
agencypresentin
world.
Todevelopeffective
mathematicalmodel
formaintenance
machinemaintenance
agencyisrequired.
Finding
Riskfactorsgiveasignificant
influencetotheinvestment
planofresearchobject.Risk
factorsthathavethehighest
influencetotheconstruction
projectarethosethathave
relationwitheconomicaland
financialaspect.
Qualityofassemblyiscomplex
issueandfourmanagement
systemareimportantnamely
production,quality,
maintenanceandhuman
resources.
Arepairableproductionunit
subjecttoarandomfailures,
suchasinautomobile
manufacturing,amathematical
modelhasbeendevelopedto
supportmaintenancestrategy.
Test
Appeared
NA
NA
NA
Sample
Size
NA
NA
NA
Country
Thailand
USA
USA
Year
2006
2004
2004
Author
FirmansyahA
VeronikaA
TrigunarsyahB
BatsonRG
WanQ
ChelbiA
AitkadiD
Sr.
No.
21
22
23

31
Remark
NA
NA
Gap
Maintenanceisan
importantaspectbut
nomachine
maintenanceagency
presentinworld.
Researchisnot
carriedoutfor
measuring
maintenanceagency
feasibility.
Finding
Theexcellencein
equipmentmaintenanceis
essentialtoleanassembly..
Afeasibilitystudyisan
importanttoolformakingthe
rightdecisionsinstartingof
newbusinessandawrong
decisionatthispointoften
leadstobusinessfailure.
Test
Appeared
NA
NA
Sample
Size
NA
NA
Country
USA
UK
Year
2001
2000
Author
BastonR
HallD
HauerD
HoaglandWH
WilliamsonL
Sr.
No.
24
25

32
Remark
NA
NA
NA
Gap
Researchisnot
carriedoutfor
measuring
maintenanceagency
feasibility.
TolearnMaintenance
agencyfeasibilityits
necessarytomeasure
itbydoingmarket
research.
Maintenanceisan
importantaspectfor
managementbutno
machinemaintenance
agencypresentin
world.
Finding
Thechangingpopulationand
theassociatedfragmentationof
largeownershipsintosmall
residentialhomesiteshas
resultedinanincreasing
spectrumoflandownervalues
andobjectivesthatmakes
planningfortheinterfacea
difficultandpotentially
frustratingtask.
Thebestwaytolearnabout
marketandfeasibilitystudies,
likemostthings,isbydoing.
theimportanceofpredictive
maintenanceineffective
maintenancemanagement
Test
Appeared
NA
NA
NA
Sample
Size
1830
NA
NA
Country
NA
USA
USA
Year
1999
1996
1994
Author
WadswoethB
NovakLR
MurryRJ
MitchellBF
Sr.
No.
26
27
28

33
Remark
NA
NA
Gap
Routinemaintenance
leadsmaintenance
agencyrequirement
forcontinuous
maintenancework.
Researchisnot
carriedoutfor
measuring
maintenanceagency
feasibility.
Finding
Routinemaintenance
approachesreduce
maintenanceproblemin
highwayswhichdoneon
activitybased.
Individualorgroupresponsible
forapplicationand/or
maintenanceofthepotential
biocontrolapproachperceive
thetargetweedproblem,the
economicactivityimpactedby
theweedhashighvalue,and
thebiologicalcontrolagent’s
effectontheweedisneither
slownorhighlyvariable,and
theneteconomicreturnsto
usersofthebiocontroltactic
areexpectedtoequalor
exceedthoseforalternative
control.
Test
Appeared
NA
NA
Sample
Size
NA
NA
Country
USA
USA
Year
1991
1984
Author
MeedeBW
HunsuckerDQ
ReichelderferK
Sr.
No.
29
30

34
2.3. Research Gap
Literature Review Conclusion:
Scope of Maintenance is increasing to get competitive advantage.
Maintenance management support management to take effective
management decision and for effective maintenance management
computer based maintenance information system and mathematical
model is required now a days. In Maintenance machine spare part
availability and maintenance person expertise is major problem.
Maintenance is important for any industry as big industry like Reliance
close it one unit where diesel is produced and which affect Reliance diesel
stock.
Maintenance is important aspect for industries but today in world no
machinery maintenance agency presents which provides all type of
expertise, 24x7 availability for all type of machinery under one roof.
So here try to find out this type of maintenance agency is feasible in actual
industrial environment or not based on industries review.

Chapter 3
Signification of Study

35
1. This study is used to know which types of machinery are mostly used in
Baroda region.
2. This study is help to know the intention of the existing industries towards
services provide by maintenance agency.
3. This study is help to know the interest of the existing industries in services
provided by maintenance agency.
4. This study is help to know the perception of the existing industries towards
maintenance agency.
5. This study is help to know existing industries purchasing attitude towards
service provide by maintenance agency.
6. This study is help to measure profitability of maintenance agency based on
responses.

Chapter 4
Research Methodology

36
4.1. Problem Statement
“To study the feasibility of Maintenance agency in Baroda.”
4.2. Objective of the Study
1. To know the intention of the existing industries towards services
provide by maintenance agency.
2. To know the interest of the existing industries in services provided by
maintenance agency.
3. To know the perception of the existing industries towards maintenance
agency.
4. To know existing industries purchasing attitude towards service provide
by maintenance agency.
5. To measure profitability of maintenance agency based on responses.
4.3. Research Hypothesis
Intension
1 H0: Existing industries are not having positive intension towards
maintenance agency services.
H1: Existing industries are having positive intension towards
2 H0: Company Intension towards Maintenance agency services is
not independent of the type of Industry and Company annual
maintenance budget.
H1: Company Intension towards Maintenance agency services is
independent of the type of Industry and Company annual
maintenance budget.

37
Interest
3 H0: Company interest level towards Maintenance agency
services is not independent of the type of Industry and
Company annual maintenance budget.
H1: Company interest level towards Maintenance agency
services is independent of the type of Industry and Company
annual maintenance budget.
4 H0: Existing industries are not interested in services provided by
maintenance agency.
H1: Existing industries are interested in services provided by
maintenance agency.
Perception
5 H0: Existing industries are not having good perception towards
maintenance agency.
H1: Existing industries are having good perception towards
maintenance agency.
6 H0: Company Perception towards Maintenance Agency is not
maintenance budget.
H1: Company Perception towards Maintenance Agency is
maintenance budget.
Attitude
7 H0: There is no significant difference among type of Industry or
company annual maintenance budget regarding decision of
purchasing maintenance agency services.
H1: There is significant difference among type of Industry or
company annual maintenance budget regarding decision of
purchasing maintenance agency services.

38
8 H0: Existing industries are not purchased services provided by
maintenance agency.
H1: Existing industries are purchased services provided by
maintenance agency.
4.4. Research Design
For this research we used Descriptive type research Design.
4.5. Sampling Method
We used simple random sampling method to select Company plot in GIDCs
but if in one plot more than one company used convenience sampling method
to select sample from that particular plot for completing quota for our
research.
4.6. Data collection Instrument
For this research we used questionnaire for collecting the information from the
respondents. (Refer Annexure I)
4.7. Sampling Unit
All 15534 industrial units which are registered in Baroda region are able to
became sample.
4.8. Sample Size
We are taken 400 industries as respondents for collecting the information for
the research.

39
5.1. Demographic Profile
Table 5.1 Demographic Profile
Frequency Percentage
Area
Makarpura GIDC 86 21.50
Pore GIDC 40 10.00
Nandesari GIDC 18 4.50
Ranoli GIDC 97 24.25
Salvi GIDC 63 15.75
Vagodia GIDC 96 24.00
Type of Industry
Machine work Industry 256 64.00
Fabrication Industry 48 12.00
Sheet Metal Work Industry 20 5.00
Foundry Industry 40 10.00
Service Industry 12 3.00
Others
24 6
Cement Industry
Chemical Industry
Paint Industry
Pharmaceutical Industry
Annual
Maintenance
Budget (Rs.)
Below 4999 55 13.75
5000 to 14999 192 48.00
15000 to 24999 82 20.50
25000 to 34999 20 5.00
35000 to 44999 27 6.75
Above 45000 24 6.00
5.2. Response Rate
=
400 ∗ 100
435
= 90.9 %

40
5.3. Questionnaire Analysis
Q-1: Do you have machinery in your company?
Table 5.2 Machinery basic Data
Particulars Frequency
Yes 400
No 0
Fig 5.1 Machinery basic Data
Interpretation:
This question is one of the basic filter question, If answer is Yes then one can
consider further response of that respondent otherwise rejected that
questionnaire. So 400 means 100 % respondent whose answer is Yes are
consider as respondent in this research.
100%
0%
0%
20%
40%
60%
80%
100%
120%
Yes No

41
Q-2: Rank following type of machinery based on number of
machine you have of that type.
Table 5.3 Type of Machinery
Particulars Rank Mean
Conventional 1 2.65
Semi Automatic 2 1.29
Automatic 3 0.25
Fig 5.2 Type of Machinery
Interpretation:
This question is used to generate interaest and to know which type of
machinery expertise required by maintenance agency to get success in future.
Based on responces companies have 63.19% conventional machinery, 30.85
% Semi Automatic machinery and 5.96 % Automatic machinery in Baroda.
63.19%
30.85%
5.96%
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
Conventional Semi Automatic Automatic

42
Q-3: For Operational Machinery,
Rank based on usage in operation.
Table 5.4 Operational Machinery Usage
Particulars Rank Mean Percentage
Lathe m/c 1 9.90 16.46
Milling m/c 4 5.88 9.77
Boring m/c 5 4.26 7.08
Shaper m/c 7 3.70 6.15
Drilling m/c 2 8.92 14.83
Hobbing m/c 13 1.07 1.78
Cutting m/c 3 8.09 13.45
Wire cut m/c 17 0.54 0.89
Heating Equipments 9 2.42 4.02
Polishing/Grinding m/c 8 2.89 4.80
Moulding m/c 12 1.14 1.89
Sand Mixer 14 1.00 1.66
Knockout m/c 18 0.43 0.71
Forging m/c 16 0.68 1.13
Rolling m/c 10 2.25 3.74
Welding Equipments 6 4.09 6.79
Sort blasting m/c 15 0.83 1.37
Bending/Punching m/c 11 2.06 3.42
Interpretation:
If machinery usage is incresed then its maintenance problem occuring rate
also increase. By knowing which Operational machinery used more here try to
find which machinery expertise will be required mainly by Maintenance
agency in future. Based on responces companies are maximum using
Operational machinery like Lathe m/c (16.46 %), Drilling m/c (14.83 %),
Cutting m/c (13.45 %), Milling m/c (9.77 %), Boring m/c (7.08 %), Welding
Equipments (6.79 %) and Shaper m/c (6.15 %) in Baroda; Companies are

43
Fig 5.3 Operational Machinery Usage
moderate way using Operational machinery like Polishing/Grinding m/c (4.80
%), Heating Equipments (4.02 %), Rolling m/c (3.74 %) and
Bending/Punching m/c (3.42 % ) in Baroda; While Companies are very less
using Operational machinery like Moulding m/c (1.89 % ), Hobbing m/c (1.78
% ), Sand Mixer (1.66 % ), Sort blasting m/c (1.37 % ), Forging m/c (1.13 % ),
Wire cut m/c (0.89 % ) and Knockout m/c (0.71 %) in Baroda. By using Table
5.4 it can be interpreted that to get success in Baroda initial stage
Maintenance agency should get expertise in Operational machinery like Lathe
m/c, Drilling m/c, Cutting m/c, Milling m/c, Boring m/c, Welding Equipments
and Shaper m/c maintenance works; then move towards other Operational
machinery expertise.
0.00%
2.00%
4.00%
6.00%
8.00%
10.00%
12.00%
14.00%
16.00%
18.00%
Lathem/c
Millingm/c
Boringm/c
Shaperm/c
Drillingm/c
Hobbingm/c
Cuttingm/c
Wirecutm/c
HeatingEquipments
Polishing/Grindingm/c
Mouldingm/c
SandMixer
Knockoutm/c
Forgingm/c
Rollingm/c
WeldingEquipments
Sortblastingm/c
Bending/Punchingm/c

44
No. of Operational machinery In Companies.
Table 5.5 No. of Operational Machinery
Particulars Mean (Units) Percentage
Lathe m/c 2.92 20.15
Milling m/c 1.50 10.37
Boring m/c 1.05 7.26
Shaper m/c 0.88 6.08
Drilling m/c 2.02 13.96
Hobbing m/c 0.38 2.63
Cutting m/c 1.14 7.88
Wire cut m/c 0.07 0.48
Heating Equipments 0.43 2.97
Polishing/Grinding m/c 0.70 4.84
Moulding m/c 0.24 1.66
Sand Mixer 0.18 1.24
Knockout m/c 0.09 0.63
Forging m/c 0.15 1.04
Rolling m/c 0.75 5.18
Welding Equipments 1.42 9.82
Sort blasting m/c 0.23 1.59
Bending/Punching m/c 0.32 2.22
Interpretation:
If no. of machinery is more then only generate expertise to solve it
maintenance problem become worthful. By knowing which Operational
machinery is more in number Maintenance agency should try to develop more
expertise for that type of machinery. Based on responces companies have
Operational machinery like Lathe m/c (20.15 %), Drilling m/c (13.96 %),
Milling m/c (10.37 %), Welding Equipments (9.82 %), Cutting m/c (7.88 %),
Boring m/c (7.26 %), Shaper m/c (7.08 %), Rolling m/c (5.18 %),
Polishing/Grinding m/c (4.84 %), Heating Equipments (2.97 %), Hobbing m/c

45
Fig 5.4 No. of Operational Machinery
(2.63 % ), Bending/Punching m/c (2.22 %), Moulding m/c (1.66 %), Sort
blasting m/c (1.59 %), Sand Mixer (1.24 %), Forging m/c (1.04 %), Knockout
m/c (0.63 %) and Wire cut m/c (0.48 %) in Baroda. By using Table 5.5 it can
be interpreted that to get success in Baroda initial stage Maintenance agency
should get expertise in Operational machinery like Lathe m/c, Drilling m/c,
Milling m/c, Welding Equipments, Cutting m/c, Boring m/c, Shaper m/c,
Rolling m/c and Polishing/Grinding m/c maintenance works; then move
towards other operational machinery expertise.
0.00%
5.00%
10.00%
15.00%
20.00%
25.00%
Lathem/c
Millingm/c
Boringm/c
Shaperm/c
Drillingm/c
Hobbingm/c
Cuttingm/c
Wirecutm/c
HeatingEquipments
Mouldingm/c
SandMixer
Knockoutm/c
Forgingm/c
Rollingm/c
WeldingEquipments
Sortblastingm/c
Bending/Punchingm/c

46
Average age of Operational machinery in Companies.
Table 5.6 Average age of Operational Machinery
Particulars Mean (Years)
Lathe m/c 7.24
Milling m/c 6.83
Boring m/c 6.73
Shaper m/c 6.04
Drilling m/c 8.05
Hobbing m/c 7.00
Cutting m/c 7.37
Wire cut m/c 5.67
Heating Equipments 8.87
Polishing/Grinding m/c 8.95
Moulding m/c 9.14
Sand Mixer 9.67
Knockout m/c 7.33
Forging m/c 6.00
Rolling m/c 8.11
Welding Equipments 7.07
Sort blasting m/c 8.20
Bending/Punching m/c 9.46
Interpretation:
If machinery age is more then chances of its break down in high means more
scope for its maintenance problem. By knowing which Operational machinery
age is more, Maintenance agency should try to develop more expertise for
that type of machinery. Based on responces companies have Operational
machinery of with average age of 9.67 years old Sand Mixer, 9.46 years old
Bending/Punching m/c, 9.14 years old Moulding m/c, 8.95 years old
Polishing/Grinding m/c, 8.87 years old Heating Equipments, 8.20 years old
Sort blasting m/c, 8.11 years old Rolling m/c, 8.05 years old Drilling m/c, 7.37
years old Cutting m/c, 7.33 years old Knockout m/c, 7.24 years old Lathe m/c,

47
Fig 5.5 Average age of Operational Machinery
7.07 years old Welding Equipments, 7.00 years old Hobbing m/c, 6.83 years
old Milling m/c, 6.73 years old Boring m/c, 6.04 years old Shaper m/c, 6.00
years old Forging m/c, and 5.67 years old Wire cut m/c in Baroda. Based on
this data it interpreted that all Operational machinery have age is around more
than 6 years so warranty periods are over and good scope for maintenance
works so Maintenance agency will try to develop expertise for all Operational
machinery.
0
2
4
6
8
10
12
Lathem/c
Millingm/c
Boringm/c
Shaperm/c
Drillingm/c
Hobbingm/c
Cuttingm/c
Wirecutm/c
HeatingEquipments
Mouldingm/c
SandMixer
Knockoutm/c
Forgingm/c
Rollingm/c
WeldingEquipments
Sortblastingm/c
Bending/Punchingm/c
Years

48
Q-4: For Conveying Machinery,
Table 5.7 Conveying Machinery Usage
Crain 1 1.73 74.92
Bucket Elevator 2 0.27 11.62
Belt Conveyor 3 0.24 10.42
Pipe Line 4 0.07 3.04
Fig 5.6 Conveying Machinery Usage
Interpretation:
also increase. By knowing which Conveying machinery used more here try to
find which machinery expertise will be required mainly by Maintenance
agency in future. Based on responces companies are maximum using Crain
(74.92 %) for Conveying purpose in Baroda. Companies are also using
Buckete Elevator (11.62 %), Belt Conveyor (10.42 %) and Pipeline (3.04 %)
for Conveying purpose in Baroda. Thus to get success in Baroda Crain
maintenance work expertise is essential for Maintenance agency.
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
80.00%
Crain Bucket Elevator Belt Conveyor Pipe Line

49
No. of Conveying machinery In Companies.
Table 5.8 No. of Conveying Machinery
Particulars Mean (Unit) Percentage
Crain 1.28 42.51
Bucket Elevator 0.23 7.61
Belt Conveyor 0.42 13.73
Pipe Line 1.09 36.14
Fig 5.7 No. of Conveying Machinery
Interpretation:
maintenance problem become worthful. By knowing which Conveying
mainly Crain (42.51) % and Pipe line (36.14 % - used in Chemical industries
mainly but in large quantity) as Conveying machinery in Baroda; Companies
also have Belt conveyor (13.74 %) and Bucket Elevator (7.61 %) for
Conveying purpose in Baroda. Thus to get success in Baroda Crain
maintenance work expertise is essential for Maintenance agency at initial
stage and then move towards other Conveying machinery expertise.
0.00%
5.00%
10.00%
15.00%
20.00%
25.00%
30.00%
35.00%
40.00%
45.00%

50
Average age of Conveying machinery in Companies.
Table 5.9 Average age of Conveying Machinery
Crain 7.22
Bucket Elevator 8.48
Belt Conveyor 8.23
Pipe Line 6.85
Fig 5.8 Average age of Conveying Machinery
Interpretation:
scope for its maintenance problem. By knowing which Conveying machinery
age is more, Maintenance agency should try to develop more expertise for
that type of machinery. Based on responces companies have 8.48 years old
Bucket Elevator, 8.23 years old Belt conveyor, 7.22 years old Crain and 6.85
years old pipelines as Conveying machinery in Baroda. All Conveying
machinery have age is around more than 7 years so warranty periods are
over and good scope for maintenance works so Maintenance agency will try
to develop expertise for all Conveying machinery.
0
1
2
3
4
5
6
7
8
9
Years

51
Q-5: For Power supply Machinery,
Table 5.10 Power supply Machinery Usage
Motor 2 0.07 22.05
Generator 1 0.16 50.39
Transformer 3 0.05 14.96
Electric Panel 4 0.04 12.59
Fig 5.9 Power supply Machinery Usage
Interpretation:
also increase. By knowing which Power supply machinery used more here try
to find which machinery expertise will be required mainly by Maintenance
agency in future. Based on responces companies are maximum using
Generator (50.39 %) for Power supply purpose in Baroda. Companies are
also using Motor (22.05 %), Transformer (14.96 %) and Electric Panel (12.59
%) for Power supply purpose in Baroda. Thus to get success in Baroda
Generator maintenance work expertise is essential for Maintenance agency.
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
Motor Generator Transformer ElectricPanel

52
No. of Power supply machinery In Companies.
Table 5.11 No. of Power supply Machinery
Particulars Mean (Unit) Percentage
Motor 0.35 81.28
Generator 0.06 14.04
Transformer 0.01 2.34
Electric Panel 0.01 2.34
Fig 5.10 No. of Power supply Machinery
Interpretation:
maintenance problem become worthful. By knowing which Power supply
mainly motor (81.28 %) as Power supply machinery in Baroda; Companies
also have Generator (14.04 %), Transformer (2.34 %) and Electric panel (2.34
%) for Power supply purpose in Baroda. Thus to get success in Baroda Motor
maintenance work expertise is essential for Maintenance agency at initial
stage and then move towards other Power supply machinery expertise.
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
80.00%
90.00%

53
Average age of Power supply machinery in Companies.
Table 5.12 Average age of Power supply Machinery
Motor 6.86
Generator 9.5
Transformer 5
Electric Panel 5
Fig 5.11 Average age of Power supply Machinery
Interpretation:
scope for its maintenance problem. By knowing which Power supply
machinery age is more, Maintenance agency should try to develop more
expertise for that type of machinery. Based on responces companies have 9.5
years old Generator, 6.86 years old Motor, 5.00 years old Transformer and
Electric panel as Power supply machinery in Baroda. All Power supply
machinery have age is around more than 5 years so warranty periods are
over and good scope for maintenance works so Maintenance agency will try
to develop expertise for all Power supply machinery.
0
1
2
3
4
5
6
7
8
9
10
Years

54
Q-6: Do you use machinery of different manufacturer?
Table 5.13 Different Manufacturer machinery usage
Yes 365
No 35
Fig 5.12 Different Manufacturer machinery usage
Interpretation:
This question is used to measure Intention, because if company have only
one manufacturer machinery then manufacturer maintenance services are
better option and do not easily purchase Maintenance agency services.
Based on responces around 91.25 % companies in Baroda are using
machinery of different manufacture and 8.75 % companies in Baroda are
using machinery of same different manufacture.
91.25%
8.75%
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
80.00%
90.00%
100.00%
Yes No

55
Q-7: Do you have maintenance department in your company?
Table 5.14 Maintenance Department Inquiry
Yes 55
No 345
Fig 5.13 Maintenance Department Inquiry
Interpretation:
This question is used to measure Intention, because if company have own
maintenance department then company do not easily purchase Maintenance
agency services. Based on responces around 13.75 % companies in Baroda
have own maintenance department and 86.25 % companies in Baroda do not
have own maintenance department which are prospected target at initial
stage.
13.75%
86.25%
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
80.00%
90.00%
100.00%
Yes No

56
If Yes then your maintenance department,
Table 5.15 Maintenance Department Ability
Within specific time solve all maintenance problems 36
Take more time to solve all maintenance problems 11
Don’t able to solve all maintenance problems 8
Fig 5.14 Maintenance Department Ability
Interpretation:
This question is used to measure Intention of company having maintenance
department, because if company having own maintenance department but do
not satisfied with their maintenance department then posibility they will
purchase Maintenance agency services. Out of 55 companies which having
maintenance department around 65.45 % maintenance department within
specific time solve all maintenance problems; 20 % maintenance department
take more time to solve all maintenance problems and 14.55 % maintenance
department don’t able to solve all maintenance problems. So all companies
which have maintenance deparetment which take more time to solve all
maintenance problems and don’t able to solve all maintenance problems are
also prospected target at initial stage.
65.45%
20%
14.55%
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
Within specific time solve all
maintenanceproblems
Take more time to solve all
maintenanceproblems
Don’t able to solve all
maintenanceproblems

57
How many man powers in your maintenance department?
Table 5.16 Maintenance Department Man power
Particulars Only
Permanent
Both Permanent
and Contract
Only
Contract
Less than 5 39 12 0
Between 5 to 10 0 0 4
Fig 5.15 Maintenance Department Man power
Interpretation:
This question is used to measure Intention of company having maintenance
department, because if company having own maintenance department but
required more man power and having more man power also dont able to
solve company maintenance problem effectivly then they they will purchase
Maintenance agency services. Out of 55 companies which having
maintenance department around 70.91 % maintenance department have only
parmenent maintenance employess in quantity of less than 5; 7.27 %
maintenance department have both parmenent and contract based
maintenance employess in quantity of less than 5 each and 81.82 %
maintenance department have only contract based maintenance employess
in quantity between 5 to 10.
70.91%
7.27%
00 0
81.82%
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
80.00%
90.00%
Only Permanent Both Permanent and
Contract
Only Contract
Less than 5 Between 5 to 10

58
Q-8: Are you aware about other maintenance agency?
Table 5.17 Awareness of other Maintenance agency
Yes 400
No 0
Fig 5.16 Awareness of other Maintenance agency
Interpretation:
This question is used to measure Intention, because if company is aware
about other maintenance agency then might be company is using that other
maintenance agency services means manufacturer maintenance services
then company do not easily purchase Maintenance agency services unless
find more benefit in it. Based on responces of 400 companies all 100 %
companies in Baroda are aware about other maintenance agency, so they
can purchase Maintenance agency services if Maintenance agency is able to
provide extra benefit.
100%
0%
0%
20%
40%
60%
80%
100%
120%
Yes No

59
If Yes then are you having annual maintenance contract?
Table 5.18 Other Maintenance agency AMC
Yes 64
No 336
Fig 5.17 Other Maintenance agency AMC
Interpretation:
This question is used to measure Intention, because if company have annual
maintenance contact of other maintenance agency means manufacturer
maintenance contract then company do not able to purchase Maintenance
agency services at initial basis and if company is satisfied with that contract
then company dont purchase Maintenance agency services in future also.
Based on responces around 16 % companies in Baroda have annual
maintenance contract of other maintenance agency and 84 % companies in
Baroda do not have annual maintenance contract of other maintenance
agency. So companies which do not have AMC are prospected target at initial
stage and companies which dissatisfied with current AMC are prospected
target for Maintenance Agency.
16%
84%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Yes No

60
Q-9: Do your most of the machinery come under warranty
period?
Table 5.19 Machinery warranty period Inquiry
Yes 64
No 336
Fig 5.18 Machinery warranty period Inquiry
Interpretation:
This question is used to measure Intention, because if company machinery
come under warrenty period then company use manufacturer maintenance
services and do not purchase Maintenance agency servies at initial stage.
Based on responces around 3 % companies in Baroda having machinery
which come under warrenty periods and 97 % companies in Baroda do not
having machinery which come under warrenty periods which are prospected
target for Maintenance Agency.
3%
97%
0%
20%
40%
60%
80%
100%
120%
Yes No

61
Q-10: Likert Scale Analysis,
Statement 1: Company is satisfied with current maintenance practice.
Table 5.20 Likert Scale: Statement 1
Particulars Frequency Mean
Strongly Disagree 0
3.03
Disagree 144
Neutral 104
Agree 148
Strongly Agree 4
Fig 5.19 Likert Scale: Statement 1
Interpretation:
This question is used to measure Intention, Based on responces, Companies
in Baroda are neutral with the statement ‘Company is satisfied with current
maintenance practice.’ because their response mean is 3.03; Where 37 %
Companies are agree with this statement and 36 % Companies are disagree
with this statement.
0%
36%
26%
37%
1%
0%
5%
10%
15%
20%
25%
30%
35%
40%
SD D N A SA

62
Statement 2: Company is planning to improve its maintenance practices.
Strongly Disagree 0
3.87
Disagree 4
Neutral 60
Agree 320
Strongly Agree 16
Interpretation:
This question is used to measure Intention, Based on responces, Companies
in Baroda are agree with the statement ‘Company is planning to improve its
maintenance practices.’ because their response mean is 3.87; Where 87 %
Companies are agree with this statement.
0% 1%
15%
80%
4%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
SD D N A SA

63
Statement 3: Company machine manufacturer provides excellent
maintenance services.
Strongly Disagree 0
3.14
Disagree 75
Neutral 197
Agree 124
Strongly Agree 4
Interpretation:
This question is used to measure Interest, Based on responces, Companies
in Baroda are neutral with the statement ‘Company machine manufacturer
provides excellent maintenance services.’ because their response mean is
3.14; Where 31 % Companies are agree with this statement.
0%
19%
49%
31%
1%
0%
10%
20%
30%
40%
50%
60%
SD D N A SA

64
Statement 4: Company is paying reasonable price to current maintenance
agency for servicing machinery.
Strongly Disagree 0
3.46
Disagree 24
Neutral 168
Agree 198
Strongly Agree 8
Interpretation:
in Baroda are neutral with the statement ‘Company is paying reasonable price
to current maintenance agency for servicing machinery.’ because their
response mean is 3.46; Where 49 % Companies are agree with this
statement.
1%
6%
42%
49%
2%
0%
10%
20%
30%
40%
50%
60%
SD D N A SA

65
Statement 5: Breakdown leads to shutdown in your company.
Strongly Disagree 8
3.05
Disagree 151
Neutral 80
Agree 133
Strongly Agree 28
Interpretation:
in Baroda are neutral with the statement ‘Breakdown leads to shutdown in
your company.’ because their response mean is 3.05; Where 33 %
Companies are agree with this statement and 38 % Companies are disagree
with this statement.
2%
38%
20%
33%
7%
0%
5%
10%
15%
20%
25%
30%
35%
40%
SD D N A SA

66
Statement 6: For Company, prevention of breakdown is important aspect.
Strongly Disagree 0
4.12
Disagree 4
Neutral 24
Agree 292
Strongly Agree 80
Interpretation:
in Baroda are agree with the statement ‘For Company, prevention of
breakdown is important aspect.’ because their response mean is 4.12; Where
73 % Companies are agree with this statement and 20 % Companies are
strongly agree with this statement.
0% 1%
6%
73%
20%
0%
10%
20%
30%
40%
50%
60%
70%
80%
SD D N A SA

67
Statement 7: Maintenance agency should provide all maintenance services
under one roof.
Strongly Disagree 0
4.22
Disagree 4
Neutral 28
Agree 241
Strongly Agree 127
Interpretation:
in Baroda are agree with the statement ‘Maintenance agency should provide
all maintenance services under one roof.’ because their response mean is
4.22; Where 60 % Companies are agree with this statement and 32 %
Companies are strongly agree with this statement.
0% 1%
7%
60%
32%
0%
10%
20%
30%
40%
50%
60%
70%
SD D N A SA

68
Statement 8: Maintenance agency should provide 24x7 maintenance
services.
Strongly Disagree 0
4.16
Disagree 4
Neutral 52
Agree 222
Strongly Agree 122
Interpretation:
24x7 maintenance services.’ because their response mean is 4.16; Where 56
% Companies are agree with this statement and 30 % Companies are
0% 1%
13%
56%
30%
0%
10%
20%
30%
40%
50%
60%
SD D N A SA

69
Statement 9: Maintenance agency should provide installment payment option.
Strongly Disagree 0
4.04
Disagree 8
Neutral 68
Agree 225
Strongly Agree 99
Interpretation:
installment payment option.’ because their response mean is 4.04; Where 56
% Companies are agree with this statement and 25 % Companies are
0%
2%
17%
56%
25%
0%
10%
20%
30%
40%
50%
60%
SD D N A SA

70
Statement 10: Maintenance agency should visit regularly every month either
breakdown or not, in an organization.
Strongly Disagree 0
3.88
Disagree 4
Neutral 80
Agree 276
Strongly Agree 40
Interpretation:
in Baroda are agree with the statement ‘Maintenance agency should visit
regularly every month either breakdown or not, in an organization.’ because
their response mean is 3.88; Where 69 % Companies are agree with this
statement.
0% 1%
20%
69%
10%
0%
10%
20%
30%
40%
50%
60%
70%
80%
SD D N A SA

71
Statement 11: Maintenance agency has more expertise in comparison to
internal maintenance department.
Strongly Disagree 0
3.94
Disagree 4
Neutral 60
Agree 292
Strongly Agree 44
Interpretation:
This question is used to measure Perception, Based on responces,
Companies in Baroda are agree with the statement ‘Maintenance agency has
more expertise in comparison to internal maintenance department.’ because
their response mean is 3.94; Where 73 % Companies are agree with this
statement.
0% 1%
15%
73%
11%
0%
10%
20%
30%
40%
50%
60%
70%
80%
SD D N A SA

72
Statement 12: Maintenance agency is able to solve maintenance problem in
different no. of ways.
Strongly Disagree 0
3.87
Disagree 0
Neutral 76
Agree 300
Strongly Agree 24
Interpretation:
Companies in Baroda are agree with the statement ‘Maintenance agency is
able to solve maintenance problem in different no. of ways.’ because their
statement.
0% 0%
19%
75%
6%
0%
10%
20%
30%
40%
50%
60%
70%
80%
SD D N A SA

73
Statement 13: Maintenance agency is economical.
Strongly Disagree 0
3.57
Disagree 4
Neutral 179
Agree 201
Strongly Agree 16
Interpretation:
economical.’ because their response mean is 3.57; Where 50 % Companies
are agree with this statement.
0% 1%
45%
50%
4%
0%
10%
20%
30%
40%
50%
60%
SD D N A SA

74
Statement 14: Maintenance agency is able to solve maintenance problem
quickly compare to maintenance department.
Strongly Disagree 0
3.73
Disagree 20
Neutral 91
Agree 266
Strongly Agree 23
Interpretation:
able to solve maintenance problem quickly compare to maintenance
department.’ because their response mean is 3.73; Where 67 % Companies
0%
5%
22%
67%
6%
0%
10%
20%
30%
40%
50%
60%
70%
SD D N A SA

75
Statement 15: Maintenance agencies don’t response on time when required.
Strongly Disagree 0
2.9
Disagree 140
Neutral 172
Agree 76
Strongly Agree 12
Interpretation:
Companies in Baroda are neutral with the statement ‘Maintenance agencies
don’t response on time when required.’ because their response mean is 2.9;
Where 19 % Companies are agree with this statement and 35 % Companies
are disagree with this statement
0%
35%
43%
19%
3%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
SD D N A SA

76
Statement 16: Maintenance agency is better option compare to internal
maintenance department.
Strongly Disagree 0
2.79
Disagree 4
Neutral 92
Agree 288
Strongly Agree 16
Interpretation:
Companies in Baroda are neutral with the statement ‘Maintenance agency is
better option compare to internal maintenance department.’ because their
statement.
0% 1%
23%
72%
4%
0%
10%
20%
30%
40%
50%
60%
70%
80%
SD D N A SA

77
Statement 17: Maintenance agency is required for maintenance.
Strongly Disagree 0
3.89
Disagree 4
Neutral 64
Agree 304
Strongly Agree 28
Interpretation:
This question is used to measure Attitude, Based on responces, Companies
in Baroda are agree with the statement ‘Maintenance agency is required for
maintenance.’ because their response mean is 3.89; Where 76 % Companies
0% 1%
16%
76%
7%
0%
10%
20%
30%
40%
50%
60%
70%
80%
SD D N A SA

78
Q-11: Will you purchase maintenance agency services in
future?
Table 5.37 Purchase Maintenance agency services in Future
Yes 336
No 64
Fig 5.36 Purchase Maintenance agency services in Future
Interpretation:
This question is used to measure Attitude, Based on responces around 84 %
companies in Baroda will purchase maintenance agency services in future
(Positive attitude towards Maintenance agency services) and 16 %
companies in Baroda will not purchase maintenance agency services in future
(Negative attitude towards Maintenance agency services).
84%
16%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Yes No

79
Hypothesis 1:
H0: Existing industries are not having positive intension towards
H1: Existing industries are having positive intension towards
Table 6.1 Hypothesis 1
No. Statement Mean
1
Company is satisfied with current maintenance
practice.
3.03
3.45
2
Company is planning to improve its maintenance
practices.
3.87
Fig 6.1 Hypothesis 1
Interpretation:
From above Table 6.1 and Fig. 6.1, it can be interpreted that Existing
industries are having positive intension towards maintenance agency services
(Null Hypothesis will be rejected) because Intention likert scale statement
mean is 3.45 greater than scale middle value 3.

80
Hypothesis 2:
H0: Company Intension towards Maintenance agency services is not
maintenance budget.
H1: Company Intension towards Maintenance agency services is
maintenance budget.
Table 6.2 Hypothesis 2 (Chi-Square Tests)
No. Statement Pearson Chi-Square
Type of Industry Annual Budget
1 Company is satisfied with
current maintenance practice.
.000 .000
2 Company is planning to improve
its maintenance practices.
.000 .000
With 15 Degree of freedom
Interpretation:
From above Table 6.3, it can be interpreted that Company Intension towards
Maintenance agency services is independent of the type of Industry and
Company annual maintenance budget. (All value of chi-square (alpha) is less
than 0.05)

81
Hypothesis 3:
H0: Company interest level towards Maintenance agency services is not
maintenance budget.
H1: Company interest level towards Maintenance agency services is
maintenance budget.
Type of
Industry
Annual
Budget
1
Company machine manufacturer provides excellent
.000 .000
2
Company is paying reasonable price to current
maintenance agency for servicing machinery.
.000 .000
3 Breakdown leads to shutdown in your company. .000 .000
4
For Company, prevention of breakdown is important
aspect.
.000 .002
5
Maintenance agency should provide all maintenance
services under one roof.
.000 .001
6
Maintenance agency should provide 24x7
.000 .000
7
Maintenance agency should provide installment
payment option.
.000 .000
8
Maintenance agency should visit regularly every
month either breakdown or not, in an organization.
.000 .000
Interpretation:
From above Table 6.3, it can be interpreted that Company interest level
towards Maintenance agency services is independent of the type of Industry
and Company annual maintenance budget. (All value of chi-square (alpha) is
less than 0.05)

82
Hypothesis 4:
H0: Existing industries are not interested in services provided by
maintenance agency.
H1: Existing industries are interested in services provided by
maintenance agency.
No. Statement Mean
1
Company machine manufacturer provides excellent
3.14
3.76
2
Company is paying reasonable price to current maintenance
agency for servicing machinery.
3.46
3 Breakdown leads to shutdown in your company. 3.05
4 For Company, prevention of breakdown is important aspect. 4.12
5
Maintenance agency should provide all maintenance services
under one roof.
4.22
6
Maintenance agency should provide 24x7 maintenance
services.
4.15
7
Maintenance agency should provide installment payment
option.
4.03
8
Maintenance agency should visit regularly every month either
breakdown or not, in an organization.
3.88
Interpretation:
industries are interested in services provided by maintenance agency (Null
Hypothesis will be rejected) because Interest likert scale statement mean is
3.76 greater than scale middle value 3.

83

84
Hypothesis 5:
H0: Existing industries are not having good perception towards
maintenance agency.
H1: Existing industries are having good perception towards maintenance
agency.
No. Statement Mean
1
Maintenance agency has more expertise in comparison to
internal maintenance department
3.94
3.63
2
Maintenance agency is able to solve maintenance problem in
different no. of ways.
3.87
3 Maintenance agency is economical. 3.57
4
Maintenance agency is able to solve maintenance problem
quickly compare to maintenance department.
3.73
5 Maintenance agencies don’t response on time when required. 2.90
6
Maintenance agency is better option compare to internal
maintenance department.
3.79
Interpretation:
industries are having good perception towards maintenance agency. (Null
Hypothesis will be rejected) because Interest likert scale statement mean is
3.63 greater than scale middle value 3.

85
Hypothesis 6:
H0: Company Perception towards Maintenance Agency is not
maintenance budget.
H1: Company Perception towards Maintenance Agency is independent
of the type of Industry and Company annual maintenance budget.
Type of
Industry
Annual
Budget
1
Maintenance agency has more expertise in
comparison to internal maintenance department
.000 .000
2
Maintenance agency is able to solve maintenance
problem in different no. of ways.
.000 .004
3 Maintenance agency is economical. .004 .000
4
Maintenance agency is able to solve maintenance
problem quickly compare to maintenance department.
.000 .001
5
Maintenance agencies don’t response on time when
required.
.000 .000
6
Maintenance agency is better option compare to
internal maintenance department.
.000 .000
Interpretation:
From above Table 6.6, it can be interpreted that Company interest level
towards Maintenance agency services is independent of the type of Industry
and Company annual maintenance budget. (All value of chi-square (alpha) is
less than 0.05)

86
Hypothesis 7:
H0: There is no significant difference among type of Industry or company
annual maintenance budget regarding decision of purchasing
H1: There is significant difference among type of Industry or company
annual maintenance budget regarding decision of purchasing
Table 6.7 Hypothesis 7 (One way Anova)
Sum of
Squares df
Mean
Square F Sig.
Type of Industry
Between Groups 1.543 5 .309 2.329 .042
Within Groups 52.217 394 .133
Total 53.760 399
Company annual maintenance budget
Between Groups 1.375 5 .275 2.069 .068
Within Groups 52.385 394 .133
Total 53.760 399
Interpretation:
From above Table 6.7, Null hypotheses will be rejected for Type of Industry
and it can be interpreted that there is significant difference among type of
Industry regarding decision of purchasing maintenance agency services. (For
Type of Industry value of significant is less than 0.05)
From above Table 6.7, Null hypotheses will not be rejected for Company
annual maintenance budget and it can be interpreted that there is no
significant difference among company annual maintenance budget regarding
decision of purchasing maintenance agency services. (For Company annual
maintenance budget value of significant is greater than 0.05)

87
Hypothesis 8:
H0: Existing industries are not purchased services provided by
maintenance agency.
H1: Existing industries are purchased services provided by maintenance
agency.
No. Statement Mean
1 Maintenance agency is required for maintenance. 3.89
Interpretation:
From above Table 6.8, Fig. 6.4, and Fig. 5.36 where Based on responces
around 84 % companies in Baroda will purchase maintenance agency
services in future (Positive attitude towards Maintenance agency services), it
can be interpreted that Existing industries are purchased services provided by
maintenance agency (Null Hypothesis will be rejected) because Interest likert
scale statement mean is 3.89 greater than scale middle value 3.

Chapter 7
Maintenance agency Profitability and Feasibility
Analysis

88
7.1. Cost of Project
7.1.1. Fixed Investment Cost requirement for next 3 Years
Table 7.1 Fixed Investment Cost requirement for next 3 Years
All Amount in Rs.
1 Year 2 Year 3 Year
unit Rs. Unit Rs. Unit Rs.
Shop Deposit - 50000 - - - -
Website
charges
- 15000 - - - -
Toolbox 3 15000 - - 1 5000
Hand Drill 3 10000 - - 1 3000
Welding
Machine
3 26500 - - 1 6000
Grinder/cutter 3 6000 - - 1000
Hacksaw 3 6000 - - 1 2000
Computer 1 22000 - - - -
Printer 1 4500 - - - -
Shop Furniture/
chairs
- 30000 - - - -
Vehicles
Tata Chhota
Hathi
2 560000 - - 1 280000
Cycle 1 1500 - - 1 1500
Total 746500 - 298000
To start any business initial amount is required for investment and to start
maintenance agency as shown in Table 7.1 initially Rs. 746500 is required as
fixed initial cost. During second year other investment is not required but
during 3 year to match demand rate investment is required in equipments and
vehicles around Rs. 298000.

89
7.1.2. Variable Cost requirement for next 3 Years
Table 7.2 Variable Cost requirement for next 3 Years
All Amount in Rs.
1 Year
Monthly
Cost
1 Year 2 Year
Monthly
Cost
2 Year 3 Year
Monthly
Cost
3 Year
Shop Rent 5000 60000 5500 66000 6000 72000
Petrol/ Diesel 8000 96000 10000 120000 15000 180000
Electricity Bill 2500 30000 2500 30000 2500 3000
Telephone Bill 3000 36000 3000 36000 4000 48000
Stationary Cost 500 6000 700 8400 1000 12000
Hand drill - - - 1000 - -
Welding Machine - - - 1000 - -
Grinder/cutter - - - 500 - 1000
Employee Salary
Diploma
Mechanical
>15 yr
experience
38500 462000 40500 486000 43500 522000
>1 yr
experience
5000 60000 6000 72000 8000 96000
>1 yr
experience
- - - - 5000 60000
Diploma electrical
>2 yr
experience
6000 72000 7000 84000 9000 108000
>2 yr
experience
- - - - 6000 72000
Computer
operator
4500 54000 5500 66000 6500 78000
Telephone
operator
4500 54000 5500 66000 6500 78000

Feasibility of Maintenance Agency in Baroda

Feasibility of Maintenance Agency in Baroda

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