The document discusses the challenges of maintaining academic integrity in online education and presents remote proctoring technology as a solution. Case studies from institutions like the University of West Alabama and Michigan State University illustrate the successful implementation of remote proctoring to enhance exam security and student satisfaction. It emphasizes the importance of authentication, security, and technological solutions to support the legitimacy of online degrees.

1. Secure Testing. Anytime. Anywhere.
Strengthening the Legitimacy
of Online Degrees
Using Remote Proctoring Technology
Florida Distance Learning Association (FDLA)
2012 Annual Conference
September 15th, 2012
Presented by Software Secure
Brendan Bellefeuille
Business Development Manager
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2. Session Background
Integrity issues are creating legitimacy concerns for the online degree.
The institutions that provide them facing a challenge with an important question
Does the online degree carry the same value?
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3. Agenda
Session Background
Introduction to Software Secure
I. The Integrity Challenge for Distance Learning
II. Case Study Examples: Higher Ed & K12
University of West Alabama| Michigan State | Clay Virtual Academy
III. Technology Solutions – How they work
IV. Building a Roadmap – What to do next?
V. Discussion | Q & A
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4. About Software Secure
Software Secure
Founded 1999
HQ in Newton, Massachusetts
(www.softwaresecure.com)
Solutions for secure, convenient and scalable exam integrity wherever or
whenever exams are administered - with different robust security models for
variable kinds of computer-based exam.
Solutions for Higher Education & Certification Organizations
- Classroom and Distance Learning Environments
- Assures integrity of test conditions with patented technology
- Authenticates student ID with biometrics and proprietary monitoring system
- End-to-end exam administration services
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5. I. THE INTEGRITY CHALLENGE FOR
DISTANCE LEARNING
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6. The Online Challenge
 Authentication – how do you
make sure a student is who they
say they are?
 Security – how do you make
sure students are taking exams
honestly?
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7. The Online Challenge
Recent Webinar Participant Survey: “What is your biggest challenge in online learning?”
6% 4%
6% Protect integrity
Faculty buy-in
6%
Cost and convenience
46%
Student retention
7%
Technology
Logistics/trained faculty
Rapid growth
14%
Policy
11%

8. Faculty Buy-In of Online Learning
• 32% of faculty accept the
legitimacy of online
education. This percent has
changed little since 2003*
• More than 80% of faculty
with no online teaching
experience believe that
online learning outcomes
are inferior to face-to-face
instruction.**
*Going the Distance-Online Education in the United States, 2011 © 2011 Babson Survey Research Group; funding by Sloan Foundation
**Online Learning as a Strategic Asset, Volume II. © 2009 Association of Public Land-grant Universities; funding by Sloan Foundation

9. Cheating on the Rise
% of Cheating % of Cheating on an exam
Group
1940 20% 20%
90% 74%
US News & World Report: 85% of
students believe some cheating is
Middle School 2010
80% 74%
necessary to get ahead
High School 2010
College Students 2010 75%-98% 70%
Source: NoCheating.org, Josephson Institute of Ethics, Duke University, Donald McCabe Rutgers University, US News and World Report

10. Institutions Recognize Long-term
Value of Online Education
Infographic: ©2011 Pearson Learning Solutions
Data from: Going the Distance-Online Education in the United States, 2011 ©Babson Survey Research Group

11. Customers using Remote Proctor Solutions

12. II. CASE STUDY EXAMPLES:
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13. #1 University of West Alabama
Program Type: Higher Education – Distance Learning Programs
Objective: Protect exam integrity, offer student convenience
Challenge: Difficulty managing the proctoring processes for
online students, evidence of student cheating
Proctoring Before: On-campus testing centers, 3rd party proctors
Solution: Remote Proctor Pro
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14. #1 University of West Alabama
Solution: UWA implemented Remote Proctor Pro to offer students a more convenient way to
take tests, assuring a level playing field and protecting the academic integrity of its online
programs. Started with a small pilot, then rolled out program across all online programs.
Model: Institution distributes Remote Proctor Pro device through bookstore, student purchases
and uses device for all online exams for the duration of their online program career.
Results:
 Convenience - enable students to pursue secondary education.
 Faculty and students satisfied that cheating isn't occurring
 Positive feedback from faculty, students and IT
 Competitive advantage with new markets opened up to UWA.
 Increased customer/student satisfaction 14

15. #2 Michigan State University
Program Type: Higher Education – Accelerated Online Class
Objective: Expand enrollment with online classes
Challenge: Authenticating student ID, stopping cheating
Proctoring Before: No proctoring, Honor Code
Solution: Remote Proctor Pro
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16. #2 Michigan State University
Solution: To stop cheating and protect online exam integrity, MSU deployed Remote Proctor Pro
in its online zoology course as a proctoring option.
Model: To keep both costs and risks low, MSU implemented a‘rented’ payment arrangement
where students paid a fee upfront to use the device for the 7 weeks of class – and then received
their deposit back after returning the device.
Results:
 In a post-course survey, over 80% of the students said the Remote Proctor made cheating
either impossible or difficult. System closed the loopholes for dishonesty.
 Lowered cost compared to the in-person proctoring exam method.
 Harnessing technology with best practices for online course administration, the legitimacy of
the online class was maintained, allowing MSU to expand enrollment.
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17. #3 Clay Virtual Academy
Program Type: Virtual K12 – Progress Monitoring Test (FCAT)
Objective: Offer convenient and secure online testing
Challenge: Must be easy to use for wide range of students
Proctoring Before: Testing Centers, Drive to campus
Solution: Remote Proctor Now
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18. #3 Clay Virtual Academy
Solution: Clay Virtual Academy implemented Remote Proctor Now, an easy to use and on-
demand solution that allows the student to take a test using their own familiar equipment .With
more than 300 full- and part-time students who take virtual education courses, needed an
alternative to avoid having parents drive children to a centralized brick and mortar site for
testing. Remote Proctor Now was an ideal solution for Clay as it fit their criteria for being the
most convenient, secure and cost-effective solution found on the market.
Model: Clay Virtual Academy absorbs the exam fees, provides the online proctoring service at
no charge to students.
Results:
 Easy to use for students and convenient for parents
 Integrity of the Progress Monitoring test (FCAT) protected
 Simple and lowest cost solution for online exam proctoring 18

19. III. TECHNOLOGY SOLUTIONS:
HOW THEY WORK
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20. Remote Testing Solutions
Digital solutions that assure true exam
integrity for all distance learning exams.
Gold-standard proprietary hardware and On-demand solution for distance
software solution that delivers total learning exams - proctored by
security for self-service examinations computer and webcam, authenticating
and prevents cheating. the ID of online students.
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21. Remote Proctor PRO: Total Exam Security
Award-Winning Remote Proctor Pro enables students to take computer-based tests
anytime – anywhere while maintaining the same exam-room integrity found in a
proctored classroom.
The gold-standard in remote test integrity, Remote Proctor Pro addresses every area of
exam security by authenticating his or her identity and controlling a student's
computer while watching and listening to the exam environment.
Integrated Hardware and Software Components
 Remote Proctor Pro is a hardware device that uses
biometrics to authenticate the identity of the test-taker,
records all sound, and videos a 360-degree view of the exam
environment.
 Securexam is the patented software which provides access
to computer-based exams while simultaneously locking down
the desktop by preventing access to all other non-examination
materials or applications.

22. Remote Proctor NOW - On Demand Testing
 Utilizes existing webcam and microphone
that test-taker already owns- they can be
taking a test in less than three minutes!
 Records webcam view, audio and desktop to
ensure compliant exam conditions
 No need to schedule time or rely on a
proctor’s schedule to take a test
 Cost effective method to provide remote test
proctoring all for $15 per exam
 Each test is reviewed by multiple certified
review specialists to catalog exam policy
violations
 Can work with any test delivery system 22

23. IV. BUILDING THE ROADMAP
WHAT TO DO NEXT
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24. Comprehensive Remote Proctoring System
What to Look for in a Solution . . .
Desired End User Features Desired System Features
1. Flexible 1. Authenticates student
2. Cost-effective identity
3. Easy to employ for students 2. Monitors student activity
4. Tech-support 3. Restricts computer access
5. Customer-support 4. LMS compatible
6. Compact, portable 5. Ensures student privacy
6. Easy to employ for faculty

25. Why Software Secure?
 More convenient
 No need for students to schedule a proctor - On
demand testing 24 hours a day, 7 days a week
 More affordable
 On average 40% cheaper than other proctoring
technologies
 More secure
 Exams are reviewed on a 1:1 basis and we have
complete video and audio records of exam
experience

26. VI. QUESTIONS & DISCUSSION
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27. Secure Testing. Anytime. Anywhere.
For more information, please contact:
Software Secure Sales Inquiries
sales@softwaresecure.com | (617) 340-6381
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