This document discusses how to foster continuous improvement through retrospectives. It begins with an agenda that covers why continuous improvement matters, what retrospectives are, and how to run them. It then discusses concepts like kaizen and gemba walks for improvement. Retrospectives are presented as an important tool for iterative development. Effective facilitation, structure, and participation are emphasized. Sample exercises and anti-patterns to avoid are provided. The document concludes by introducing a "retrospective cookbook" with additional techniques.

1. FOSTERING
CONTINUOUS IMPROVEMENT
through RETROSPECTIVES
Nick Oostvogels
Laurens Bonnema
Image
by
inajeep
at
h"p://www.flickr.com/photos/inajeep/6293310/

2. GOAL of this SESSION
WHY does
CONTINUOUS
IMPOVEMENT
matter?
WHAT the h*ll
are
RETROSPECTIVES?
HOW
do you
RUN them?

3. Image
by
shht!
at
h1p://www.flickr.com/photos/shht/524480606/
TO HELP US
IMPROVE

4. AGENDA
Warm-up
exercise
CI, in which
form?
Exercise
2
Structure of
retrospective
Retrospective
1
Facilitator
Role
Anti-
patterns
Retrospective
cookbook
Retrospective
2
Sample
exercises

5. Check-in
EXERCISE 1

6. SCHEDULED
in which FORM?
Image
by
bcymet
at
h1p://www.flickr.com/photos/bcymet/3564484236/
TRIGGERED

7. Image
by
ciana13
at
h1p://www.flickr.com/photos/ciana13/1987634535/
BLINDLY
implementing
EACH IDEA
can lead to this:

8. LEAN manufacturing - TPS
Image:
The
Toyota
Way
-­‐
Jeffrey
K.
Liker

9. KAIZEN
KAI
(Change)
CHANGE for the BETTER
Image
by
lenaibojcdruz
at
h1p://www.flickr.com/photos/chaos/22725966/
ZEN
(Good)

10. WHICH business ACTIVITIES
need to be IMPROVED?

11. KAIZEN EVENT
Planned
Crossfunctional team
2-10 days
2 types of KAIZEN
GEMBA KAIZEN
Continuous
People involved
On the workfloor
Image
by
Mr
Thinktank
at
h1p://www.flickr.com/photos/tahini/4048650596/

12. Housekeeping
Muda elimination
Standardization
GEMBA KAIZEN
Image
by
ro_buk
at
h1p://www.flickr.com/photos/ro_buk/309023740/

13. Sort
Straighten
Shine
Standardize
Sustain
HOUSEKEEPING - 5 S
Seiri
Seiton
Seiso
Seiketsu
Shitsuke

14. MUDA
Elimination
STANDARDIZATION

15. GO to GEMBA first
CHECK GEMBUTSU
TEMPORARYcountermeasures
FIND ROOT CAUSE
STANDARDIZE to prevent
5 golden RULES

16. Working at the Gemba
General
Manager
Image
at
h1p://www.evolvingexcellence.com/blog/2010/08/working-­‐at-­‐the-­‐gemba.html

17. PROJECT POST-MORTEM
LESSONS LEARNED
SOFTWARE DEVELOPMENT
MORE FREQUENT with
ITERATIVE development
Agile RETROSPECTIVES
Image
by
code_marTal
at
h1p://www.flickr.com/photos/code_marTal/4145914957/

18. Image
by
Jef
Cumps

19. SET the STAGE
STRUCTURE of RETROSPECTIVE
GATHER
INFORMATION
INSIGHTS
DEFINE ACTIONS
CLOSE

20. SET the STAGE
GATHER
INFORMATION
INSIGHTS
DEFINE ACTIONS
CLOSE

21. GATHER
INFORMATION
CLOSESET the STAGE INSIGHTS
DEFINE ACTIONS

22. INSIGHTSSET the STAGE CLOSE
GATHER
INFORMATION
DEFINE ACTIONS

23. DEFINE ACTIONS
SET the STAGE INSIGHTS CLOSE
GATHER
INFORMATION

24. CLOSESET the STAGE INSIGHTS
DEFINE ACTIONSGATHER
INFORMATION

25. TRIGGER method
RETROSPECTIVE 1
Image
by
gr8witeninja
at
h1p://www.flickr.com/photos/jamesanderson/215651348/

26. FACILITATOR
role
HISTORY
Image
by
Eugeni
Dodonov
at
h1p://www.flickr.com/photos/eugeni_dodonov/4743512951/

27. trigger COMMUNICATION
keep ENERGY level UP
GUIDE through EXERCISES
RECORD
BLEND IN
FACILITATOR role
RESPONSIBILITIES

28. PARTICIPATORY
DECISION MAKING
Image
:
Facilitator’s
guide
to
parTcipatory
decision
making
-­‐
Sam
Kaner

29. ANTI-
PATTERNS
Image
by
Texture
jungle
at
h1p://www.flickr.com/photos/carladi/4164416520/

30. Image
by
Lori
Hutchinson
at
h1p://www.flickr.com/photos/lorihutchinson/2837613821/

31. Image
by
wwarby
at
h1p://www.flickr.com/photos/wwarby/3296379139/

32. RIDICULING
Image
by
20th
Century
Fox

33. DISMISSING
REMARKS
Image
by
Sean
Dreilinger
at
h1p://www.flickr.com/photos/seandreilinger/474738506/

34. FLYING OVER
UNINTERESTING TOPICS
Image
by
Jason
Carter
at
h1p://www.flickr.com/photos/jcarter/1425422404/

35. ABUSING
HIERARCHY
Image
by
Thruthout.org
at
h1p://www.flickr.com/photos/truthout/4479979191/

36. NOT PARTICIPATING
Image
by
opacity
at
h1p://www.flickr.com/photos/opacity/3655692497/

37. SKIPPING retrospectives
Image
by
Dread
Pirate
Jeff
at
h1p://www.flickr.com/photos/justageek/2358182341/

38. DISTRACTING
behaviour
Image
by
ubikwit.net
at
h1p://www.flickr.com/photos/ubikwit/368938106/

39. STATUS REPORT
Image
by
bsabarnowl
at
h1p://www.flickr.com/photos/bsabarnowl/4935829383/

40. NO
CONCRETE ACTIONS
Image
by
Eleaf
at
h1p://www.flickr.com/photos/eleaf/2536358399/

41. REFERRING to FAILURE
Image
by
dresmall
at
h1p://www.flickr.com/photos/dresmall/149081654/

42. RETROSPECTIVE
COOKBOOK
Image
by
Dorling
Kindersley
at
h1p://www.dorlingkindersley-­‐uk.co.uk/nf/Book/BookDisplay/0,,9780751351217,00.html

43. RETROSPECTIVES GONE WRONG
Image
by
Nicki
Symington
at
h1p://www.bigsaucer.com/i/reuben.jpg

44. • No
structure
• PuCng
Eme
pressure
• Ridiculing
• Dismissing
remarks
• Flying
over
uninteresEng
topics
• Abusing
hierarchy
• Not
parEcipaEng
• Skipping
retrospecEves
• DistracEng
behaviour
• Status
report
• No
concrete
acEons
• Referring
to
failure
WHICH ANTIPATTERNS
DID YOU SPOT?

45. PROVEN
RETROSPECTIVE
TECHNIQUES
Image
by
PragmaTc
Programmers
at
h1p://www.pragprog.com/images/covers/original/dlret.jpg
Set the Stage
Gather Data
Generate Insights
Decide What to Do
Close the Retrospective

46. SET THE STAGE

47. GATHER DATA
Image
by
gizmodo
at
h1p://cache.gizmodo.com/assets/resources/2008/01/lego-­‐brick4-­‐Tmeline.jpg

48. GENERATE INSIGHTS
Image
by
Kaptain
Kobold
at
h1p://www.flickr.com/photos/kaptainkobold/1021866852/sizes/o/
The Good, The Bad, and The Ugly

49. DECIDE WHAT TO DO
Image
by
smashmethod
at
h1p://desktop-­‐world.info/wp-­‐content/uploads/2009/02/a_corkboard_retrospecTve_by_smashmethod.jpg

50. CLOSE THE RETROSPECTIVE

51. ADD VARIATION
AND FLAVOR
Image
by
Zsuzsanna
Kilian
at
h1p://westofpersia.files.wordpress.com/2010/04/ground-­‐spices.jpg
Record Truthfully
Process Concurrently
Chickensoup For The Soul
Conclude Coalescently
Try Appreciative Inquiry
Analyze Recurrent Themes
Start Your Own Cookbook!

52. RECORD TRUTHFULLY
h1p://www.climatecrisis.net/

53. PROCESS
CONCURRENTLY
Image
by
Dude
at
h1p://www.dude.com

54. CHICKENSOUP
FOR THE SOUL
Image
by
Clark
&
Vizdos
at
h1p://www.implemenTngscrum.com/2006/09/11/the-­‐classic-­‐story-­‐of-­‐the-­‐pig-­‐and-­‐chicken/

55. CONCLUDE COALESCENTLY

56. TRY APPRECIATIVE
INQUIRY
Image
by
Clark
&
Vizdos
at
h1p://www.implemenTngscrum.com/2007/07/30/feedback-­‐is-­‐anyone-­‐listening/

57. ANALYZE RECURRENT
THEMES
Image
via
Tim
Geelen
at
h1p://Tmgeelen.files.wordpress.com/2010/06/bsg.jpg

58. START YOUR OWN
COOKBOOK!
Image
by
Moleskine
at
h1p://www.moleskine.com/php/manage/products/uploads/recipe02.jpg

59. JUST DO IT

60. SCRAMBLE exercise
RETROSPECTIVE 2

61. SAMPLE exercises
Set the
stage
Gather
information
Insights Define
actions
Close
Brain
writing
Emotional
Trend Line
3
complaints
5 minutes
of fame
Actions centered
Fishbowl
Gallery tour

62. BRAINWRITING

63. 3 COMPLAINTS
Image
by
Anderson
Mancini
at
h1p://www.flickr.com/photos/ektogamat/2687444500/

64. 5 minutes of
FAME
Image
by
thegirlsmoma
at
h1p://www.flickr.com/photos/thegirlsmoma/2072461250/

65. ACTIONS CENTERED

66. FISHBOWL
Image
by
Nancy
White
at
h1p://www.flickr.com/photos/choconancy/3212222495/

67. GALLERY TOUR
Image
by
pj_in_oz
at
h1p://www.flickr.com/photos/pj_in_oz/3326939259/

68. Wrap-up

69. Laurens
Bonnema
• Day-Job:
Agile Consultant & Trainer at Xebia
Utrechtseweg 49
1213 TL Hilversum
lbonnema@xebia.com
• +31 6 40 124 679
• Night-Jobs:
IPMA Netherlands Program Group Agile Management Chairman
Agile Holland Treasurer
Agile Consortium Benelux Agile Master Certification Workgroup Member
Agile Project Leadership Netherlands Chapter Chairman
NLScrum Member
• Instant Messaging, Skype, Twitter:
laurensbonnema
Nick
Oostvogels
• Job:
Project addict at 4C Technologies
Veldkant 33A
2552 Kontich, Belgium
nick.oostvogels@gmail.com
• Blog: noostvog.wordpress.com Twitter: @nickoostvogels