1. Advanced IT Apprenticeship
(Flexible Delivery)
Get in Touch
IT Software, Web and Telecoms
In partnership with
To find out more about this exciting programme, contact the team today:
Portsmouth: Birmingham:
Telephone 02392 882880 Telephone 01212 279959
Email: apprenticeships@nhsouthcoast.com Email apprenticeships@nhbirmingham.com
Web: http://www.nhsouthcoast.com Web http://www.nhbirmingham.com

2. Customer Support
Provision
• Handle customer
queries & complaints
• Investigating
customer needs
• Data analysis of
customer satisfaction
• Create and conduct
a coaching session
based on customer
needs
Networking Principals
• Network
topologies & hardware
&softwarecomponents
• Open System
Interconnection (OSI)
model
• Internet Protocol Suite
(TCP/IP)
Principals of ICT
Systems and Security
• Common types of
physical threats to ICT
systems & data
• Security vulnerabilities
with remote access
systems
• Operation of common
types of malicious
code
Install, Configure &
Upgrade Software
• Prepare plans for
software installations
• Backing up systems
& scanning for viruses
and spyware
• Recover from
unwanted changes
CompTIA A +
Configuring &
Troubleshooting:
• PC Hardware
• Networking
• Laptops
• Printers
• Operational
Procedures
CompTIA Network +
• Network concepts
• Network installation
& Configuration
• Network media &
topologies
• Network
management
• Network security
Microsoft Configuring
Windows 8
• Install and upgrade
Windows 8
• Configure applications
• Configure network
connectivity
• Configure remote
access
• Monitor and maintain
Windows 8
Overview
Highbury College in partnership with New Horizons has developed this unique vendor-led Level 3 Apprenticeship
programme to meet the needs of leading employers in the United Kingdom. Accredited by City & Guilds, students
will gain a full Level 3 Apprenticeship award as well as vendor certifications from CompTIA and Microsoft.
Our IT programme turns problem-solvers into skilled PC engineers, network technicians and IT support gurus.
Designed to give school and college leavers a strong technical grounding combined with professional mentoring
and assessment in the workplace, this is the best start to an IT career.
Diploma in ICT Systems and Principals for IT Professionals
In collaboration with City & Guilds we have designed this vendor led apprenticeship to not only meet the needs of
employers but to be stimulating and rewarding for students.
Microsoft Supporting
Windows 8.1
Optional Unit & Exam*
Gain MSCA a
qualification.

3. Diploma in ICT Professional Competence
During this part of the apprenticeship students will be assessed whilst working in a full time IT job. Students will
apply the knowledge and skills in both supervised and real working environments. Key topics covered are:
Health & Safety in IT
• Carry out formal
Health & Safety risk
assessments in the
ICT workplace
• Monitor compliance
with relevant Health
& Safety procedures in
the ICT workplace
Develop Effectiveness
& Professionalism
• Develop own personal
& professional skills
• Work as a member
of a team to achieve
defined goals & plans
• Understand Ethical &
Legislative
environment relating to
ICT activities
Customer Care in ICT
• Provide customer care
by establishing
customer relationships
• Investigating
customer needs
• Data analysis of
customer satisfaction
Interpersonal & Written
Communication
• Send & receive
complex information
• Use effective
communication
techniques
• Provide guidance
to colleagues on
how to communicate
information effectively
Technical Advice &
Guidance
• Understand the
context for providing
technical advice &
guidance
• Provide reactive
technical advice &
guidance
• Provide proactive
technical advice &
guidance
Networking
Fundamentals (MTA)
• Understanding
network
infrastructures
• Understanding
network hardware
• Understanding
protocols & services
Server Administration
Fundamentals (MTA)
• Windows 2012
server installation
• Understanding
server roles
• Active Directory
• Storage Technologies
• Server performance
management
• Server maintenance
Delivery Modalities
Instructor Led Training - traditional classroom based training with an expert tutor and own networked
environment for hands-on experience.
Online Live - Online LIVE training provides the same high-quality education, including live lectures, demonstrations
and virtual labs, as a traditional classroom training, all while gaining flexibility.
Mentored Learning - Mentored learning gives you an on-demand training method where you determine when to
train and for how long. Mentored learning courses can be taken at any New Horizons centre near you, or from any
location with an internet connection

4. • Flexible delivery, in-class or online
• Free recruitment service and student screening
for employers
• Qualified and high-quality trainers & assessors
• Employers and students receive an exclusive
Gold Club Card for 20% off New Horizons
courses
• Supported by the City & Guilds e-portfolio
solution
• Option to upgrade to a full Microsoft MSCA*
• World-class training centres and resources
• Leading edge seminars and master-classes
• 12-14 month duration with progression to
Level 4 apprenticeship programme
CompTIA A+
2012 Objectives> >
Progression Opportunities
Key Features
IT Professional
Apprenticeship +
Microsoft MCP
IT Professional
Apprenticeship +
Microsoft MSCA
Higher Education
Or
Microsoft MCSE
• 5 GCSEs (C and above) or equivalent including
Maths and English
• Passion for IT and Technology
• Commitment to completion of the programme
• Good and confident communication skills
• Strong work ethic
Level 3 Level 4 Level 5/6
Entry Criteria
Students that do not meet our entry requirements are eligible to apply for our Level 2 Pre-Apprenticeship
programme. This exciting 15 week programme will strengthen technical and professional skills as well as raise
English and Maths levels.
Level 3 Level 4 Level 5/6
* Fee applies. Indicative price £1,000 (RRP £2,000). Tech Partnership funding may be available for 50%
cash back.
To find out more about this exciting programme, contact the team today:
Portsmouth: Birmingham:
Telephone 02392 882880 Telephone 01212 279959
Email: apprenticeships@nhsouthcoast.com Email apprenticeships@nhbirmingham.com
Web: http://www.nhsouthcoast.com Web http://www.nhbirmingham.com
Get in Touch
Learn from the Leaders
Highbury College is Ofsted Grade 1 College, a leader in vocational training. New Horizons is the world’s largest
independent IT training company. Over our more than 30-year history, New Horizons has trained over 30 million
people worldwide, and transformed thousands of businesses.