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Softphone PRO
Call Management
Hide the dial pad when you don't need it
See picture-in-picture video layout
Employ Do Not Disturb function audio/video calls
and/or IM and/or availability status
Use Quick Transfer for calls
Hide your ID for calls
Contact Management
Add a contact during a call
View combined history for calls and IM attached to
contact details
View avatars for individual contacts
IM Management – SIP SIMPLE Enabled !
Send instant messages to groups
Use IM tabs for multiple IM conversations in one
window
See IM alerts for incoming IM
Presence
Receive or block notification alerts for contacts' status
Establish unique privacy rules for each contact
Create multiple user profiles
Set custom ringtones for calls and IM
• Open Standards based
• Session Initiated Protocol (SIP) based signaling
for all interactive media sessions
• Enhanced Quality of Service (QoS) for voice &
video calls
• Security offering signaling & media encryption
via TLS and SRTP streams
• Performance Management of the SIP end-point
• High Compression codec support
• Comprehensive Personal Address Book,
including detailed calls lists and history
• Zero-Touch Configuration of your audio or
video devices
• Microsoft Outlook® integration allowing users
to import their address book into their Bria
contact list and dial directly from the
application.
• IM & Presence Management
• Multi-party and ad hoc Voice and Video
Conferencing [IP & PSTN]
• Voice & Video Call Recording
• Detachable & Sliding Drawers for quick Video
and Contact information
• Incoming call alerts
SIP for Instant Messaging and Presence Leveraging Extensions (simple)](https://image.slidesharecdn.com/bbf2008gosmar-1230064989065073-1/85/Expocomm-VoIP-Presentation-10-320.jpg)
Uploaded bydiego gosmar
Expocomm VoIP Presentation
This document discusses open source telephony (OST) and proprietary solutions. It provides an overview of OST standards like SIP and Asterisk elements. It describes the fragmented OST market in 2007-2008 and how proprietary solutions can add value by providing enhanced features to softphones, call management, contact management, and presence. Examples are given of OST usage in IP PBX systems, mobility extensions, multi-site scenarios, and VOIP trunking. The benefits of solutions that combine OST and proprietary elements are outlined, such as reduced need for expertise and improved support.
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Expocomm VoIP Presentation
- 1. OST Market HybridCase Histories www.wildix.com Diego Gosmar
- 2. www.wildix.com The VoIPMarket Standard Pure Open Source Telephony Solutions Asterisk The Market What’s next Mix of OST and Proprietary Solutions The Value Added proposition Conclusions Summary
- 3. The Open Source SolutionsBenefits www.wildix.com
- 4. OST means STANDARD! RFC 3261 – SIP: Session Initiation Protocol – Describes the very core of SIP – First spec to read RFC 3263 – Locating SIP Servers – How to locate SIP servers (DNS) based on a SIP URI RFC 3265 – SIP Specific Event Notification – Defines the SIP methods that enable subscription and notifications www.wildix.com
- 5. RFC 3261 –SIP Architecture Registrar Redirect Location Database REGISTER “Here I am” INVITE “I want to talk to another UA Proxied INVITE “I’ll handle it for you” “Where is this name/phone#?” Redirection “They moved, try this address” SIP-GW UAC: User Agent Client UAC: User Agent Client SIP Proxy domain.com AAA The Standard ! OST Started with it… …Proprietary is joining
- 6. Asterisk SIP Elements Asterisk,as a server, is a SIP registrar and Location server and also acts as a useragent endpoint . A SIP proxy handles call control on behalf of other user agents (UA) and usually does not maintain state during a call and therefore is never the endpoint of a call ! The SIP proxy routes the UAC to UAS requests and the UAS to UAC responses. Asterisk is NOT a SIP Proxy Asterisk is a Back 2 Back User Agent Asterisk is a PBX with Media GW extensions
- 7. The OST Market:2007-2008 WMS www.wildix.com Lots of Fragmentation !
- 8. www.wildix.com Open Source Telephony Ecosystem ITSP 1 ITSP N IAX2 SIP SIP IAX2 SIP LAN Asterisk PBX IAX2 LAN Asterisk PBX IAX2 PRI SIP SIP LAN 2 Real Scenario Carriers Enterprise
- 9. Open Source Telephony Systems + Proprietary PRO Solutions www.wildix.com
- 10. www.wildix.com Softphone PRO Call Management Hidethe dial pad when you don't need it See picture-in-picture video layout Employ Do Not Disturb function audio/video calls and/or IM and/or availability status Use Quick Transfer for calls Hide your ID for calls Contact Management Add a contact during a call View combined history for calls and IM attached to contact details View avatars for individual contacts IM Management – SIP SIMPLE Enabled ! Send instant messages to groups Use IM tabs for multiple IM conversations in one window See IM alerts for incoming IM Presence Receive or block notification alerts for contacts' status Establish unique privacy rules for each contact Create multiple user profiles Set custom ringtones for calls and IM • Open Standards based • Session Initiated Protocol (SIP) based signaling for all interactive media sessions • Enhanced Quality of Service (QoS) for voice & video calls • Security offering signaling & media encryption via TLS and SRTP streams • Performance Management of the SIP end-point • High Compression codec support • Comprehensive Personal Address Book, including detailed calls lists and history • Zero-Touch Configuration of your audio or video devices • Microsoft Outlook® integration allowing users to import their address book into their Bria contact list and dial directly from the application. • IM & Presence Management • Multi-party and ad hoc Voice and Video Conferencing [IP & PSTN] • Voice & Video Call Recording • Detachable & Sliding Drawers for quick Video and Contact information • Incoming call alerts SIP for Instant Messaging and Presence Leveraging Extensions (simple)
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- 12. www.wildix.com CTI PRO versionfor Asterisk Automatic integration with Microsoft Outlook 2000 and higher Real time call notifications via pop windows Placing calls within Outlook, email message or contact Automatic contacts data update Asterisk compatibality Source Code Available
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- 16. Scenarios: VOIP ITSPTrunking
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- 19. www.wildix.com Benefits Snapshots • No needsto be an Expert Linux programmer to configure it… • … With the same flexibility of an Asterisk box • Handsets Autoprovisioning integrated: key improvement about configuration and Change Management • Immediate Image configuration Backup • Access list for Multiple GUI access privileges
- 20. www.wildix.com …Benefits Snapshots • The RealTelephony Services are configurable using just a Click • Not just the PBX services, but also the Handsets parmeters and the External PSTN Media Gateways !
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- 22. www.wildix.com Over 150 metricscomputed Taken and lost call metrics: length, wait times, distribution, SLA Weekly, daily, hourly breakdown (up to 5-minutes resolution) Area code analysis Agent session metrics, complete of ACD and non-ACD time User-definable business metrics Export data to Excel, XML, CSV Easily scriptable via XML-RPC Listen to call recordings from web Proprietary Analizer OST for Contact Centers
- 23. www.wildix.com Queue Metrics Show real-timecall-center activity: calls and agents Multiple definable alarm levels Supervisors can listen to live calls as they're happening Supervisors can monitor agent's screens Extensive real-time wallboard suitable for projectors or large screens Easy to create stand-alone wallboard systems with Linux Real-time monitoring
- 24. www.wildix.com OST and PROEcosystem VoIP Ecosystem For Business IP Phones IP PBX Mobile Gateways Paging Intercom IP Camera Media Gateways
- 25. www.wildix.com Conclusions Mix of OpenSource and Proprietary Development brings to the special Telephony Ecosystem: • Professional Products • Value Added Services • Decrease the Tweaks (both for OST and Proprietary) • Enforce the support • Address the time to market needs
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