Expert Summer Series: Future of work

©2015
Future
Workplace
www.futureworkplace.com
©2015 Future Workplace www.futureworkplace.com | 1

©2015
Future
Workplace
Future ofWorkWebinar
Jeanne Meister | July 22, 2015
jeanne@futureworkplace.com

©2015
Future
Workplace
•  Best Selling Author Of Three Books; Latest
Is “The 2020 Workplace: How Innovative
Companies Attract, Develop & Keep
Tomorrow’s Employees Today,” (Harper
Collins, 13th printing)
•  ATD (Association of Talent Development)
2014 Award For Distinguished
Contribution To Workplace Learning
•  Partner, Future Workplace & Founder 2020
Workplace Network
•  For More Details On Programs, Events &
Our 2020 Workplace Network
•  Visit: www.futureworkplace.com
MeetYour Facilitator: Jeanne Meister

©2015
Future
Workplace
AGENDA
Three Trends
Three Case Studies
New Skills for Future
Workplace

©2015
Future
Workplace
Poll
Where Are You Listening
To This Webinar?
•  In
Your
Company
Office

•  In
Your
Home
Office

•  At
Your
Client
Office

•  In
a
Co-‐
Working
Space

•  Other:
Train,
Car,
Coffee
Shop

©2015
Future
Workplace
Future of Work:
•  1) Customization ofWork
•  2) Personalization of
Learning
•  3) Gamification of the
Workplace

©2015
Future
Workplace
1) Customization
ofWork:There’s
An App forThat
Today:
–  53 Million Workers Are
Contingent (35% of US
workforce)
Tomorrow:
–  50% of US workforce

©2015
Future
Workplace
1) CustomizedWorkforce Is Not Monolithic

©2015
Future
Workplace
1) Millennials Drawn to CustomizedWork

©2015
Future
Workplace
Training and
Inculcation of
Employees
Challenged
withTransient
Workforce
Match
Opportunities
ToWorkforce
Needs
CustomizedWorkforce

©2015
Future
Workplace
2) LearnersWantTo Be In Control OfTheir
Learning
.
Self-directed
learning
Learning directed
by your employer
77.7% 22.3%
Self-directed
learning
Learning directed
by your employer84.2% 15.8%
2.7 hours per month14.4 hours per month
Source:
DEGREED
2014
survey
of
200

working
adults

Which is more eﬀective towards helping you be successful in
your profession:
How much time do you spend learning on your own vs.
when directed by your employer:

©2015
Future
Workplace
14%
17%
31%
14%
17%
4% 2%
ORGANIZATION SIZE:
Under 5,000 - 14% 5,000-10,000 - 17%
10,000-50,000 - 31% 50,000-100,000 - 14%
Over 100,000 - 17% Don't know - 4%
Cannot disclose - 2%
2) Companies Inspired By MOOC Design:
Massive Open Online Courses
RESEARCH OBJECTIVES:
•  Explore current/potential
usage of MOOCs in the
workplace
•  Probe benefits/barriers to
MOOCS inside the organization
•  Identify competency areas
where curated MOOCs support
other learning content
METHODOLOGY:
•  Online survey of 222 human
resource, professionals
•  Spring, 2015

©2015
Future
Workplace
44%
31%
22%
0%
10%
20%
30%
40%
Doing Both: Creating
Internal MOOCs and
Curating External MOOCs
Creating MOOCs for
Internal Use Only
Curating External MOOCs
Only
Q2:
Is
your
organizaLon
leveraging
internal
or
external
MOOCs?

2)Creating&CuratingMOOCs-TopUse
Cases

©2015
Future
Workplace
Q5:
Thinking
about
the
next
12
months,
how
does
your
organizaLon
plan
to
leverage
MOOCs?

3%
[VALUE]
[VALUE]
13%
16%
16%
16%
29%
0% 5% 10% 15% 20% 25% 30% 35%
For recruiting new hires
For customer education
As pre-work
Curate MOOCs oﬀerings
Leadership development
Content for technical courses
For new hire orientation
Expand learning oﬀerings
How Organizations Plan To Leverage MOOCs
57%PlantoUseMOOCsForLearning
Recruitment&Customereducation

©2015
Future
Workplace
Personalized
Learning Use Cases
•  Tenaris
•  Drivers
•  Target Audience
•  Results
•  McKinsey
•  Drivers
•  Target Audience
•  Results

©2015
Future
Workplace
MOOCs impact
traditional
learning
libraries
MOOCs impact
tuition
reimbursement
budgets
Enhance
Learning
Content
Create A New &
Improved
Learning
Experience
MOOCs Enter Companies

©2015
Future
Workplace
3) Gamification InWorkplace
engage
people
motivate
action
promote
learning
solve
problems
Gamification uses game-based mechanics,
aesthetics and game thinking to:

©2015
Future
Workplace
Health
care /
Pharm
a
13%
Tech.
13%
Manuf
.
11%
Insura
nce
9%
Pro.
Servic
es
8%
What Industries Are Using Gamification?
RESEARCH
•  Future Workplace
conducted a survey:
Gamification in the
Workplace: Engaging
Employees and
Customers
METHODOLOGY
•  257 C-Level executives
completed the online
survey
©2015 Future Workplace | www.futureworkplace.com
INDUSTRIES

©2015
Future
Workplace
Current & Projected Uses of Gamification
32%
29%
29%
27%
27%
27%
TEAM-BUILDING
SALES TRAINING
ON-BOARDING
HEALTH & WELLNESS
CUSTOMER TRAINING
LEADERSHIP DEV.
0% 20% 40%
Currently Use
35%
30%
29%
19%
20%
17%
ON-BOARDING
LEADERSHIP DEV.
TRAIN MANAGERS
TEAM-BUILDING
SOC. MEDIA TRAINING
REINFORCE STRATEGY
0% 20% 40%
Considering Using in Next 12 Months

©2015
Future
Workplace
Develop for your audience – Bartle’s
player types
•  Source: Richard Bartle.

©2015
Future
Workplace
EMC
COMMUNITY
FORUM
LOW

RETENTION

with
1000s
of

customers

who
didn’t

return
each

month

LOW

ENGAGEMENT

with

community

discussion

forums
&

ideaLon

Partner
&
Customer
Community
|
Customer
Examples

3) Gamify EMC…

©2015
Future
Workplace
Designed
to

increase

engagement

and
elevate

experts

Status
Levels

ExperLse

Achievements

Contextual

Missions

Adding
Game
Mechanics
|
Customer
Examples

Gamify EMC…

©2015
Future
Workplace
HowTo Get
StartedWith
Gamification
•  Isolate Strategy
•  Select Target Role
•  Determine Purpose
•  Identify Behaviors
•  Define Success

©2015
Future
Workplace
Companies start
on gamification
journey without
understanding
audience
There are cultural
diﬀerences in
piloting
gamification
which need to be
understood
Gamification leads
to higher
engagement at
work
Gamification
translates into
behavioral
changes and
achievement of
business goals
Gamification in theWorkplace

©2015
Future
Workplace
IfYou Knew
Everything About
Tomorrow,What
WouldYou Do
DiﬀerentlyToday?
•  Learning As Talent
Diﬀerentiator
•  New Skills
•  Are Some HR Practices
Obsolete Tomorrow?

©2015
Future
Workplace
•  Top three employer
attributes for
Millennials:
–  High Future Earnings
–  Investment in training
& career development
–  Creative work
environment
• World’s Most
Attractive Employers:
Survey of >240K Millennials
–  Investment in training twice as
important as flexible work options
• Top 10
Prospective Employees Seek Companies
Who Invest InTheir Development
1.  Google

2.  PwC

3.  E&Y

4.  Goldman
Sachs

5.  K.P.M.G.

6.  Deloibe

7.  Apple

8.  Microsoe

9.  J.P.
Morgan

10.  P&G

©2015
Future
Workplace
What New Skills Are Needed InThis
FutureWorkplace?
•  Have An Iterative Mindset: Pilot,
Experiment & RefineAgility
•  Understand and use new
technologies
Digital
Literacy
•  Practice transparency in
communication with team members
Authentic
Leadership

©2015
Future
Workplace
Poll
Which of the Following HR
Practices Will Be Obsolete
By 2020 Or Sooner?
•  PTO

•  Annual
Performance
Review

•  Voice
Mail

•  Email

•  Other:
Please
Share

©2015
Future
Workplace
Join Us At LinkedIn for Next 2020Workplace Network Meeting!
Email us to learn more:
info@futureworkplace.com
Hosted
by:

•  Pat
Wadors,
Senior
Vice
President,
Global
Talent,
LinkedIn

•  Kelly
Palmer,
Global
Leader
of
Learning,
LinkedIn

•  Brendan
Browne,
Vice
President
of
Global
Talent
AcquisiLon,
LinkedIn

November
9-‐11,
2015

Future
of
the
Workplace:
InnovaCons
in
Sourcing
New
Talent,

Developing
Leaders,
and
CreaCng
a
Transparent
Workplace

©2015
Future
Workplace
ConnectWith Me
• Jeanne@futureworkplace.com
• Twitter:
– @jcmeister
• Forbes:
– forbes.com/sites/jeannemeister
• LinkedIn:
– linkedin.com/in/jeannemeister

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