Acquia, an open-source digital experience company, boasts a 94% customer satisfaction rating and a strong presence with over 4,000 customers, including 1,800 enterprises. The company experienced significant growth in 2018, with 33% sales growth and expansion in multiple international markets, while emphasizing the importance of scalability and personalized customer experiences in the digital space. Acquia is recognized for its contributions to the Drupal community, being the largest contributor and achieving prominence in various industry rankings.

1. WELCOME

2. 94%
Customer
Satisfaction
Rating
Leveraging
Drupal,
the Largest
Open Source
Community
4,000+
customers,
including
1,800
enterprises
30+
Fortune 100
customers
900+
Employees
Global
Partner
Program
GDPR
Ready
We provide the world’s most ambitious brands with technology that allows
them to embrace innovation and create customer moments that matter. At
Acquia, we believe in the power of community — giving our customers the
freedom to build tomorrow on their terms.
THE OPEN SOURCE DIGITAL
EXPERIENCE COMPANY
WHO WE ARE

3. NYC
TOKYO DC AUSTIN PORTLAND
BRISBANE GHENT MUNICH DELHI
PARIS READING SYDNEY TORONTO
SFHQ BOSTON

4. MOMENTUM

5. 2018 WAS A WINNING YEAR FOR ACQUIA
33%
Sales
Bookings
Growth
$200M
Total Revenue
61%
CAGR
New DXP
Products
43%
Sales growth
Existing
Customers
>100%
Growth
Outside US
52%
Growth in
Partner
Business
94%
Customer
Satisfaction
65%
Increase in
R&D
Investment

6. GOLD STEVIE
Worldwide Executive of the Year
Four-time Deloitte Fast 500 Honoree
(North America’s Fastest Growing
Technology Companies)
Seven-time Inc. 5000 Honoree
(America’s Fastest Growing
Private Companies)
Three-time Forbes Cloud 100 Honoree
(The Top Private Companies
in Cloud Computing)
SILVER STEVIE
Global Account Sales Team
BRONZE STEVIE
Front-line Customer Service in Technology
GOLD STEVIE
Customer Service Team of the Year
x7 x4 x3

7. Magic Quadrant
for WCM
2013 2015 2018
Wave for WCM
2013 2015 2016 2017 2018
2017
Cross-Dimensional Market Leader With Strong Momentum

8. 8
A CLOSE UP
ON MARKET
TRENDS

10. SCALABILITY IS MISSION-
CRITICAL
SCALABILITY

11. 76% of consumers
are loyal to certain brands, but will move
on as soon as they have a bad experience
SCALABILITY

12. Nearly half of consumers
have experienced issues such as a website being down,
slow or glitchy, when engaging with brands during major
online events like Black Friday or Cyber Monday
SCALABILITY

13. CUSTOMER EXPECTATIONS AREN’T MATCHING
UP WITH WHAT MOST BRANDS ARE ABLE TO
DELIVER
INTELLIGENCE

14. 68% of consumers
feel like they are treated as a generic
customer, not as an individual when they
engage with businesses online
INTELLIGENCE

15. 81% of consumers
say that brands are behind the times
with how they interact with customers
both online and offline
INTELLIGENCE

16. 61% of consumers
brands do not do a good job using their
personal preferences to predict their needs
INTELLIGENCE

18. 88% of marketers
want an open source approach
to their CX platform
OPEN IS THE WAY TO GO.

19. 84% of marketers
believe open web infrastructure will
deliver on their company’s security
needs for delivering customer
experiences
OPEN IS THE WAY TO GO.

20. THE OPEN SOURCE MODEL IS PROVEN IN THE MARKET
Content Management Drupal
Big Data Hadoop
Database NoSQL
Containers Docker
Operating System Linux
Search Elastic Stack
Commerce PHP
Middleware Mule
Mobile Android

21. KEY RECENT OSS TRANSACTIONS1
$1.7bn sale to $2.5bn
upcoming IPO
$6.5bn sale to
1 Dollar figures represent total enterprise values.
$34bn sale to
merger with
$7.5bn sale to

22. ©2016 Acquia Inc. — Confidential and Proprietary©2016 Acquia Inc. — Confidential and Proprietary
– Millions of websites
– 46,000+ Developers with 1.3
million users on drupal.org
– 51% growth Drupal 8 YoY
– Largest enterprise market share with
12% market share growth in Q1’18
– Largest Open Source community
(by members) in the world
– Drupal adoption is at least 10x that
of AEM and Sitecore combined
– 8,000 code contributors from
1,000 different companies in
the past year
– Acquia is the largest contributor to
Drupal
Acquia Is Built On The World’s Most
Popular Enterprise WCM Solution,
DRUPAL

23. 23
Experience
DeliveryCommerce
Experience
DeliveryEmail
Experience
DeliveryMobile
Experience
DeliverySocial
TODAY: A SILOED APPROACH THAT IS DISJOINTED…
Web

24. Any screen, device, applicationBrowser-based
Cross-channel, digital experiences
Personal, contextual experiences
Decoupled architectures
Then: Web Content Management Now and Future: Digital Experiences
Websites and web-based content
Everyone sees the same content
Back end tied to front-end delivery
Factories (many sites, campaigns)Single site or campaign

25. 25
Intelligent orchestration
Web
THE ACQUIA DIGITAL EXPERIENCE PLATFORM
Automated, 1:1, real-time
experiences on the right channel
DELIVERY
ORCHESTRATION
CONTENT + DATA ProfilesContent
Social Mobile
Commerce
Email

26. EXPERIENCE
FACTORY
MARKETING
HUB
Customer
Success &
Support
Services
IntegrationAPI
Endpoints&MartechIntegrations
ACQUIA
DAM
PROFILE
MANAGER
ACQUIA
LIFT
ACQUIA
JOURNEY
ACQUIA
COMMERCE
MANAGER
DRUPAL (ACQUIA LIGHTNING)
Acquia Edge Acquia Insight Acquia Search
ACQUIA CLOUD ACQUIA CLOUD SITE FACTORY
Dev Tools — Acquia Dev Desktop / Acquia Cloud CD / Acquia Pipelines
Acquia Experience Platform

27. OPEN IS THE
WHAT IT MEANS
TO EXPERIENCE
DIGITAL FREEDOM

28. THANK
YOU