KPI and Objectives

1. Balanced
Score Card
Metrics
Risk(s) Risk Treatments
Critical
Success
Factors
Key Result
Areas
Key Performance
Indicators
Organizational
Objectives
FINANCIAL
• Loss of sales
margins due to
increase in raw
material prices as a
result of global
financial market
adversely impacting
the USD$.
• Implement currency
hedges
• Finance
training
package
• for sales
people
• All sales
people
complete
finance
training
within 3
months
• New contracts
maintain 25% or
greater gross
margin
• Greater than 10%
net profit before
tax
• Maintain or
increase earnings
per share
CUSTOMER
• Loss of customer
base if customer(s)
change to lower
quality products
• Marketing
campaign which
highlights the
benefits and
qualities of our
product.
• Quality of
product
• Product
standards
• Customer
procurement
standards include
quality specifications
• Customer satisfaction
surveys indicate
increasing annual
scores
• Customers value
our products
above competitor
products
INTERNAL
• Time-lag between
reporting costs and
sales masks
increases in cost of
sales.
• Financial reporting
systems upgraded
• Effective
financial
reporting
processes
• Appropriate
financial
and ICT
systems
• Financial reports
prepared to 99.99%
accuracy within 3 days
of end of month
• Improve
effectiveness and
efficiency of
internal systems
LEARNING AND
GROWTH
• Excessive costs of
training and
recruitment due to
high staff turnover
• Financial training
for sales teams to
understand effect
of currency on raw
materials and cost
of sales.
• Corporate
recruitment and
retention strategy
• A motivated
and
prepared
workforce
• Strong
morale
• Staff turnover.
Annual employee
satisfaction survey
• Employer of choice