The document provides guidance on answering exam questions about how elements of self-concept like self-esteem and ideal self can affect performance in formal situations like job interviews. It defines self-esteem as a personal judgment of one's own worth and suggests formal situations like interviews may impact self-esteem. Factors that can influence self-esteem are described as reactions from others, comparisons to other people, who we identify with, and the roles we play. The ideal self is defined as people we see as role models, and the potential "reality gap" between our self-image and ideal self can impact our self-esteem.