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Nolio ASAP <br />EranSher, Co-Founder & VP Products<br />
<ul><li>	High error rates / application failures
	Bottlenecks, delays
	Lower operational efficiencies, higher costs
	Limited manageability and control </li></ul>Bridge Apps & Ops<br />Growing Volume and Frequency of Change<br />Manage App...
Nolio Architecture <br />Proxy Server<br />Thin Mgmt’ Client<br />Local Agents<br />Central Server<br />
Standardization Interface IN<br />Automation Engine OUT<br />The Nolio ASAP Solution<br />Manageability, Visibility, Contr...
IT Operations On The Poker Table<br />Ariel Pisetzky<br />Director of IT Operations<br />
888 Achievements with Nolio<br /><ul><li>Overall: Reduced number of Application failures and reduce Operational Cost!
Senior Management – Visibility, Reports
Operations management – Control, Visibility and Automation
Ops Engineers – “now I can do my job!” (without mistakes, no need to repeat tasks and stay long hours”)</li></li></ul><li>...
What we did with Nolio<br /><ul><li>Financial system deployments
CRM updates & upgrades
Front end server roll-outs
Front end servers updates
Central processing application upgrade
And many, many more</li></li></ul><li>888 IT Ops - Responsibilities<br /><ul><li>What does the team do?
Keeping the production environment running
Updating the services
Deploying new applications
Building B2B white label environments
How do we measure the team?
Uptime
Stability
Deployment time</li></li></ul><li>2009 IT Ops Targets<br /><ul><li>Quality of Service
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888 IT Operations Management with Nolio

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888's webinar with Nolio held Feb '10, Covering how 888 achieved IT Operational agility,control and automation using Nolio's ASAP (Application Service Automation Platform) solution.

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888 IT Operations Management with Nolio

  1. 1.
  2. 2. Nolio ASAP <br />EranSher, Co-Founder & VP Products<br />
  3. 3. <ul><li> High error rates / application failures
  4. 4. Bottlenecks, delays
  5. 5. Lower operational efficiencies, higher costs
  6. 6. Limited manageability and control </li></ul>Bridge Apps & Ops<br />Growing Volume and Frequency of Change<br />Manage App Complexity, Dependencies<br />Control Distributed<br />Heterogeneous DCs<br /> Key operational challenges<br />
  7. 7. Nolio Architecture <br />Proxy Server<br />Thin Mgmt’ Client<br />Local Agents<br />Central Server<br />
  8. 8. Standardization Interface IN<br />Automation Engine OUT<br />The Nolio ASAP Solution<br />Manageability, Visibility, Control<br />3rd Party Integration <br />Deploy<br />Maintain<br />Remediate<br />Recover<br />Centrally Manage the Application Service-Cycle<br />
  9. 9. IT Operations On The Poker Table<br />Ariel Pisetzky<br />Director of IT Operations<br />
  10. 10. 888 Achievements with Nolio<br /><ul><li>Overall: Reduced number of Application failures and reduce Operational Cost!
  11. 11. Senior Management – Visibility, Reports
  12. 12. Operations management – Control, Visibility and Automation
  13. 13. Ops Engineers – “now I can do my job!” (without mistakes, no need to repeat tasks and stay long hours”)</li></li></ul><li>Automation Results and ROI<br />
  14. 14. What we did with Nolio<br /><ul><li>Financial system deployments
  15. 15. CRM updates & upgrades
  16. 16. Front end server roll-outs
  17. 17. Front end servers updates
  18. 18. Central processing application upgrade
  19. 19. And many, many more</li></li></ul><li>888 IT Ops - Responsibilities<br /><ul><li>What does the team do?
  20. 20. Keeping the production environment running
  21. 21. Updating the services
  22. 22. Deploying new applications
  23. 23. Building B2B white label environments
  24. 24. How do we measure the team?
  25. 25. Uptime
  26. 26. Stability
  27. 27. Deployment time</li></li></ul><li>2009 IT Ops Targets<br /><ul><li>Quality of Service
  28. 28. Reduce deployment time
  29. 29. Reduce deployment errors
  30. 30. Automate checklist procedure
  31. 31. Manageability and control
  32. 32. Know who/what/where/when
  33. 33. Control who/what/where/when
  34. 34. Measure our services (quality and time) so we can improve
  35. 35. Preserve “know-how”</li></li></ul><li>IT Infrastructure – High Level View<br />
  36. 36. IT Infrastructure – Going in to Details<br />
  37. 37. IT Infrastructure – Going in to Details<br />
  38. 38. IT Infrastructure – Going in to Numbers<br /><ul><li>800 servers in production
  39. 39. 8 types of OS
  40. 40. 5 main product lines</li></ul>Casino<br />Poker<br />Sport<br />Games<br />Bingo<br /><ul><li>Over 80 internal applications</li></li></ul><li>888 IT Ops – Org Chart<br />CIO<br />IT Ops<br />IT Infra<br />Monitoring<br />Automation<br />Support<br />Tier 2<br />Project Management<br />
  41. 41. Application Changes growth - 2009<br />> 260%<br />
  42. 42. Constant IT Growth<br /><ul><li>New datacenter
  43. 43. Replace ~300 application servers
  44. 44. Relocate online activity – in flight!
  45. 45. More CPU’s – up ~15%
  46. 46. Virtualize old physical servers
  47. 47. More storage (40%)
  48. 48. More networking devices</li></li></ul><li>Summary – 2009 challenges<br /><ul><li>Extreme growth of monthly Change Requests
  49. 49. Growth of servers in the datacenters
  50. 50. Opened a new datacenters
  51. 51. 3 new applications to manage</li></li></ul><li>Why Automation<br /><ul><li>We had to be prepared:
  52. 52. > 260% growth the amount of Change Requests completed!
  53. 53. 35% of the servers re-installed or relocated
  54. 54. Open an additional datacenter
  55. 55. We had to improve our Service Quality:
  56. 56. Reduce human errors servicing critical applications
  57. 57. Shorten deployment time of application changes
  58. 58. We had to do it efficiently:
  59. 59. Save hundreds of work hours in new deployments
  60. 60. Reduce the use of on-call engineers
  61. 61. Support business growth with minimum hiring and training.</li></li></ul><li>What to Look for in Automation<br /><ul><li>Holistic solution
  62. 62. Management reports
  63. 63. Automation with ease of use – not scheduling
  64. 64. Delegation (provide tools for the organization)
  65. 65. Ease of use
  66. 66. Easy initial setup and deployment of the solution
  67. 67. You don’t want automation for automation deployment
  68. 68. Ongoing maintenance should be easy
  69. 69. Fast ROI
  70. 70. Ease of use when writing scenarios</li></li></ul><li>Nolio Rollout in 888<br /><ul><li>Phase I (design, assessment, planning)
  71. 71. Asses IT Ops Targets for 2009
  72. 72. Targeted specific applications
  73. 73. In the selected Apps, traced the processes with the Highest Error rate and highest cost.
  74. 74. Built Process automation gantt.
  75. 75. Phase II (quick wins)
  76. 76. Assigned 5% team effort
  77. 77. Started with credit processing application
  78. 78. Deployed >50 agents & automated time consuming workflows
  79. 79. Results: With minimal* effort, number of deployment errors were reduced by 80%
  80. 80. Phase III (full deployment)
  81. 81. All team members know Nolio
  82. 82. 10’s of application deployments have been automated
  83. 83. 1000’s of successful deployment</li></ul>* 5 weeks, “sideshow” project, no interference with ongoing activity<br />
  84. 84. Some screen shots<br />
  85. 85. Nolio in 888 – CRM Upgrade Procedure<br />
  86. 86. Nolio in 888 – CRM Upgrade<br />
  87. 87. Nolio in 888 – CRM Upgrade<br />
  88. 88. Nolio in 888 – CRM Upgrade<br />
  89. 89. Nolio in 888 – CRM Upgrade<br />

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