The document announces a trunk show for the clothing designer Francetta Strasser-King and provides biographical details about her background and journey in the fashion industry, from her childhood inspiration from her grandmother to her current fusion of African and Western styles; it invites attendees to provide feedback on her designs and showcases different clothing lines including "Dynamite," "Modesty," and "Simplicity."
AIHT offers best education in the field of Hospitality. The presentation on "Guest Service in Hotel Industry" includes topics such as communicating effectively with customers and maintaining customer service standards.
Event planning is a service business with an approach to make an event successful and memorable while fetching new customers for your business. An event proposal is a document designed to win new business, comprising of details like services offered, event schedule, fees of an event management company for services to produce an event. As an event planner, it is essential to know how to write an event planning proposal in order to get the attention of all clients. Present a well-formatted event proposal to show your potential client that you have the skills they are looking for. To write an effective proposal, you need the ability to understand all the fine requirements of the client. Here we provide you with PPT slides to offer you guidelines for organizing events in locations both large and small. Give your audience an overview of conference event venue services, including the date, time, place, theme, and goal of the event. Precisely enlist all the services like provision of transportation, catering services, audiovisuals, etc., that you will provide for this event. With the service timeline that we offer, represent your services and the time taken for execution of each service in a polished and readable format. Articulate all the costs associated with the planning and execution of the event and present it to your audience in an easy to understand layout. Provide a detailed summary that lists the price for each item and its purpose to make it easy for your client to envision the event and understand the related cost. Our designers at SlideTeam have designed this deck for your convenience. With high quality and well-researched content used in our PPT templates, simplify your workflow to prepare a winning conference event venue proposal.
Customer Satisfaction in Hospitality IndustrySoteris Kefalas
Abstract
Satisfying the customer is a never--ending process. The aim of satisfying customers is to retain them, as customer retention directly reflects on the hospitality industry’s profit. Though most businesses have a good coordination between customer satisfaction and customer retention, the rate of retention may be influenced by high market competition, lack of differentiation among services/products, lack of interest among customers about that service-/-product and lack of involvement among customers about that service/product. Thus, going beyond customer satisfaction leads to high customer retention, otherwise called customer loyalty.
The success of every organization is underscored by the satisfaction of its customers. This is especially true in the hospitality sector where the success of a company is dependent on its ability to meet its customers’ needs and expectations. This entails that all staff, to avoid trouble-causing potentials, must be well trained in areas where performance has a possibility of falling below expectations. To sustain progress in the hospitality sector, satisfying the customer in all respects must be the prime and essential focus of management. Based on a review of the literature on customer satisfaction, study discusses and examines its benefits in the hospitality industry, factors that influence customer satisfaction, major considerations for improving customer satisfaction and strategies for improved customer satisfaction. Moreover, using Kano’s model of customer satisfaction, the study examines in detail how attributes of customer satisfaction can be divided into three categories: threshold, performance and excitement attributes. These attributes play an important role in encouraging customer satisfaction and loyalty, thereby ensuring the long-term success of a business in the hospitality sector.
Key Words: customers, customer satisfaction, customer loyalty, quality service, Kano’s model, threshold, performance and excitement attributes
RULES FOR WAITER, ATTRIBUTES OF FOOD AND BEVERAGE PERSONNEL, PROFESSIONAL AND HYGIENIC PRACTICES, FOOD AND BEVERAGE KNOWLEDGE AND TECHNICAL ABILITY, SERVICE CONVENTIONS, INTERPERSONAL SKILLS, DEALING WITH INCIDENTS DURING SERVICE, ESSENTIAL TECHNICAL SKILLS, UNDESIRABLE QUALITIES OF WAITER
AIHT offers best education in the field of Hospitality. The presentation on "Guest Service in Hotel Industry" includes topics such as communicating effectively with customers and maintaining customer service standards.
Event planning is a service business with an approach to make an event successful and memorable while fetching new customers for your business. An event proposal is a document designed to win new business, comprising of details like services offered, event schedule, fees of an event management company for services to produce an event. As an event planner, it is essential to know how to write an event planning proposal in order to get the attention of all clients. Present a well-formatted event proposal to show your potential client that you have the skills they are looking for. To write an effective proposal, you need the ability to understand all the fine requirements of the client. Here we provide you with PPT slides to offer you guidelines for organizing events in locations both large and small. Give your audience an overview of conference event venue services, including the date, time, place, theme, and goal of the event. Precisely enlist all the services like provision of transportation, catering services, audiovisuals, etc., that you will provide for this event. With the service timeline that we offer, represent your services and the time taken for execution of each service in a polished and readable format. Articulate all the costs associated with the planning and execution of the event and present it to your audience in an easy to understand layout. Provide a detailed summary that lists the price for each item and its purpose to make it easy for your client to envision the event and understand the related cost. Our designers at SlideTeam have designed this deck for your convenience. With high quality and well-researched content used in our PPT templates, simplify your workflow to prepare a winning conference event venue proposal.
Customer Satisfaction in Hospitality IndustrySoteris Kefalas
Abstract
Satisfying the customer is a never--ending process. The aim of satisfying customers is to retain them, as customer retention directly reflects on the hospitality industry’s profit. Though most businesses have a good coordination between customer satisfaction and customer retention, the rate of retention may be influenced by high market competition, lack of differentiation among services/products, lack of interest among customers about that service-/-product and lack of involvement among customers about that service/product. Thus, going beyond customer satisfaction leads to high customer retention, otherwise called customer loyalty.
The success of every organization is underscored by the satisfaction of its customers. This is especially true in the hospitality sector where the success of a company is dependent on its ability to meet its customers’ needs and expectations. This entails that all staff, to avoid trouble-causing potentials, must be well trained in areas where performance has a possibility of falling below expectations. To sustain progress in the hospitality sector, satisfying the customer in all respects must be the prime and essential focus of management. Based on a review of the literature on customer satisfaction, study discusses and examines its benefits in the hospitality industry, factors that influence customer satisfaction, major considerations for improving customer satisfaction and strategies for improved customer satisfaction. Moreover, using Kano’s model of customer satisfaction, the study examines in detail how attributes of customer satisfaction can be divided into three categories: threshold, performance and excitement attributes. These attributes play an important role in encouraging customer satisfaction and loyalty, thereby ensuring the long-term success of a business in the hospitality sector.
Key Words: customers, customer satisfaction, customer loyalty, quality service, Kano’s model, threshold, performance and excitement attributes
RULES FOR WAITER, ATTRIBUTES OF FOOD AND BEVERAGE PERSONNEL, PROFESSIONAL AND HYGIENIC PRACTICES, FOOD AND BEVERAGE KNOWLEDGE AND TECHNICAL ABILITY, SERVICE CONVENTIONS, INTERPERSONAL SKILLS, DEALING WITH INCIDENTS DURING SERVICE, ESSENTIAL TECHNICAL SKILLS, UNDESIRABLE QUALITIES OF WAITER
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White wonder, Work developed by Eva TschoppMansi Shah
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A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
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https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
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Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...Mansi Shah
This study examines cattle rearing in urban and rural settings, focusing on milk production and consumption. By exploring a case in Ahmedabad, it highlights the challenges and processes in dairy farming across different environments, emphasising the need for sustainable practices and the essential role of milk in daily consumption.
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3. Welcome to the 2012 Trunk Show for BotoBata. We are appreciative of the time and effort it took to get here today. We
also realize you had a choice of pastimes for this evening and you opted for our show. For that, we are truly grateful. We
will work hard to ensure that you do not regret the decision.
The designer's head on the chopping block today is Francetta Strasser-King. She cannot wait to get your feedback on her
designs. Please join us on the web or on Face book to give feedback about the designs and the show's orchestration.
My Background
I am a self-taught designer who loves colors and has a flair for drama. These have been the drivers behind my designs. I
am from Sierra Leone, West Africa and my daily challenge is showcasing authentic African garb with a Western flair. This
line was dubbed ‘Fusion’ by my son, Toyin. He likened it to a kaleidoscope; everything came together in a blaze of colors.
The line fuses cultures together in a practical form. The garments are meant to enhance a woman's beauty and can be dressed
up or down depending on the occasion or the mood of wearer. They are meant to bring out the gypsy gene of the wearer.
How I started
I picked the passion for color and design from my grandmother, Mama Becca. She was a talented designer and planted the
seed in me. My punishment spot as a child was to sit still under her cutting table so that she could keep an eye on me. My
troubles only multiplied because once I had a glimmer of light, the sleeve for her client’s outfit became the dress for my
doll.
I was born with the drama component; my family excludes me from planning events because their favorite rejoinder ' she
does not do things in halves.' As a child, my Aunty Gladys (father’s younger sister) indulged me by sewing every crazy
design I could concoct. I have since been haunted by the fluidity of fabric and how it molds to form.
The Journey
According to my mother, I started with long flowing skirts that she termed “good for sweeping the streets”. They were so
bright in color, she was confident I could easily be tracked in the dark. She hated them. There was a phase wherein I played
with pockets and each pocket on the outfit was decorated to have its own identity. Nothing matched on the outfits, the
fabric weave did not blend and it was torture to iron my outfits. My sister pledged never to wear any portion of that “roto
rata”. I moved unto the bling phase and my outfits escalated to rows of sequins and babbles. My father signed and just
wanted to know how much of his money went into ‘this’? I navigated to the ‘shoulder pad’ stage – they were a minimum
of 2 ins thick. My brother had a field day mimicking my shoulders in action during praise and worship in church. Through
all this hate ‘love’, I was confident that every design was a runway creation and my family did not have the fashion sense
to recognize my ‘pizzazz’.
I broke shoes that were too big for my feet (sorry Ms. Murietta). I mixed nail polish and perfume to test the consistency
(sorry Aunty Angie). I dropped expensive jewelry down the drain in a cleaning effort (sorry Mummy), and I had willing
donors for makeup classes (Aunty Nancy). One thing was certain through this journey: my family supported me through
thick and thin. I love and appreciate them.
Today
I studied my craft and got better with time. I learnt to shop for value and style. I studied different forms to find my niche.
I am still growing. Take a chance on me; try my design and if you find room for growth, please offer me the feedback.
This show is for Toyin – everyday you give a reason to plough on. You are truly an amazing gift from God and I am so
proud of you. I love you.
Thank you Uncle Bosede for showing me that every door can be ploughed through regardless of setbacks.
WELCOME
