The document summarizes feedback from a survey and questionnaire sent to 10 people aged 16-24 about a soap opera trailer. The feedback was overall positive, praising the editing, soundtrack, camera angles, themes presented and use of actors. However, some noted the dialogue could have been louder at times. Most felt the trailer was authentic and intriguing, appealing to its target demographic. They believed the soap opera would find success on BBC Two by addressing issues relevant to younger audiences and attracting a new viewership to the channel. The feedback validated that the trailer achieved its goals and was an effective representation of the soap opera genre.

1. What have you learned from
audience feedback?

6. For my audience feedback, I asked 7 females and 3 males to complete a questionnaire, which I sent through Facebook, and
a survey, which I sent through Survey Monkey, in order to collate both qualitative and quantitative data respectively. The 10
people I asked were all within the age range of my target audience (16-24 year olds) which meant that their feedback would
be invaluable in forming an accurate response to my soap opera trailer, along with its pros and cons, whether they would be
interested in watching it and how successful it might be on BBC Two.
Based on the data from my qualitative feedback, my soap opera has successfully appealed
to my target audience:
Q1- These are some of the key words used to describe their initial reactions to my trailer:
Some people also commented that the use of the chess theme was an interesting aspect
that reflected the black and white concept of the show. They also noticed how the trailer's
editing connotes that someone is controlling the characters which is what my group was
aiming for.
Q2- Many people commented on the successful use of diegetic and non-diegetic sound, particularly on how well the
soundtrack matched the action in the trailer. This is something my group paid a lot of attention to when editing our footage
in Premiere as we wanted our sound to be synchronous with the action therefore we have evidently achieved this aim. It
was also noted that the dialogue was advantageous in giving an insight into the character's lives and providing more
narrative.
However, it was also mentioned that to improve we could have lowered the volume of the soundtrack more when the
actors are speaking in order to not drown them out. This is something my group actually tried to do when editing the
sound, we lowered the volume of the soundtrack and increased the volume of the actor's dialogue to maximum so the
audience could hear them, however we later noticed that some of the dialogue that we had recorded wasn't entirely loud
enough. But due to time constraints and scheduling conflicts with the actors we were unable to record them again.
Q3- The use of actors received all positive feedback as it was commented on that they were intriguing, professional, and
complimented the storyline. It was also said that their believable interaction emphasised the "disequilibrium" (Todorov) and
conflict theme of the trailer. Furthermore, my audience said that the use of few actors would make it easier for them to
'identify' or build a 'personal relationship' (Katz) with the characters. Lastly, using young actors of different races was said to
be effective at attracting a larger viewership.

7. Q4- Our main themes which were included to emphasise our challenging of contemporary issues (teenage pregnancy
and alcoholism) were easily noticed by the majority of the audience, as well as the theme of conflict which we
'repeated' (Steve Neale) from actual soap opera trailers as it is a theme which is typical of the soap opera genre.
Q5- The camera shot angles were noted to have created an atmosphere of drama, mystery and suspense which made it
engaging. This was said to be particularly noticeable through the use of close-ups which emphasised the character's
emotions and of the chess pieces which built tension. Furthermore, the camera angles were also said to be cleverly
used in being able to see the chessboard but not the person playing. My group hoped to achieve this effect which
means that this feedback is encouraging for us in attracting our target audience.
Q6- All of the people who answered said that the trailer felt authentic or of an official standard. Some said this was
because of good editing and someone even compared it to other soap opera trailers by saying they give away too much
exposition whereas our trailer contains an element of mystery as it leaves the audience wanting to know more.
Q7- My target audience said that this trailer appeals to them because of the intriguing mystery, use of young actors and
representation of issues relating to their age group. This makes it easy for them to 'personally identify' (Katz) with the
characters as they may be able to relate to their challenges. On the other hand, one person mentioned that the trailer
may be more relatable to women, however I would disagree with this because of our representation of the conflict
between the two male characters and the challenges the white male faces with alcoholism.
Q8- The majority of people said that 'Black & White' would achieve success on BBC Two particularly because of the
themes and issues represented which talk about controversial issues. Furthermore, the growth in popularity of online
streaming was noted therefore this could indicate that because of this, younger audiences will be encouraged to watch
the soap. It was also said that since there is a lack of shows that currently appeal to young audiences on BBC Two, 'Black
& White' would have an open market and therefore low competition. However, it was astutely noticed by my target
audience that it may be difficult for our soap opera to get a good start as younger audiences may not watch BBC Two
due to previous content not appealing to them, but our new show may encourage them to get engaged with the
channel and therefore bring a younger viewership back. Also, it was mentioned as a chance to improve the soap opera
that we should try to address more current issues such as struggles with sexuality.

10. Based on my quantitative feedback, this evidence clearly supports
what my audience commented on in the questionnaire that I sent
them.
All of this feedback therefore shows me that the majority of the
areas in my group’s trailer such as editing, soundtrack, camera shot
angles, themes, the chess sequences and the actors have all been
very successful in appealing to them and their target age group as
well as attracting an audience to BBC Two. This then informs me
that my group has created an effective soap opera that is both
unique in its own way, in addition to similar to other professional
soap opera trailers.
This feedback has also helped me to discover minor areas which
could have been improved on and therefore establish what I would
have changed if we were to create this trailer again.