Todays business activities have entered the modern era, which uses technology as the media. The application of technology is not only done by large companies, but also in MSMEs. The application of ERP technology, especially in CRM to manage customer relations with a company is very necessary for the interests and progress of a company. The business processes of the Weaving X MSMEs that use CRM are still running conventionally, where there is no adequate customer management which causes problems such as a collision that often happens in customer consultation schedules, the lack of real time information in customers, and the company is overwhelmed in communication with customers who are living in far places. The solution to this problem is to apply E CRM technology which is a model of managing customer relationships online. With the use of open source software such as Odoo both companies and customers can enjoy the convenience and benefits of services and features in the application. This is based on the evaluation of the testing conducted on 20 respondents regarding the implementation of Odoo based E CRM which showed the perceived ease of use with a percentage value of 48.33 agree and the perceived usefulness of 53.33 strongly agree . This means that the Odoo based E CRM is considered to be very helpful for a company in managing relationships with its customers. Julianty Surasma Surung "Evaluation of the use of Open Source Based E-CRM in MSMEs with Technology Acceptance Model (Tam)" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-4 | Issue-3 , April 2020, URL: https://www.ijtsrd.com/papers/ijtsrd30346.pdf Paper Url :https://www.ijtsrd.com/engineering/information-technology/30346/evaluation-of-the-use-of-open-source-based-ecrm-in-msmes-with-technology-acceptance-model-tam/julianty-surasma-surung
An Empirical Study on the Mediating Effect of E-Service Recovery Satisfaction...iosrjce
In the era of Internet and the accelerating rate of using the e-context as a marketing tool by wide
range of companies, customer retention becomes a crucial element in firm’s survival. Losing customers to
competitors in e-context is a constant threat as it is a click away .The current study aims at at investigating the
influence of five customer factors namely; E-Trust, Prior Experience, Customer’s Perception of Feedback, ELoyalty
and Digital Awareness on Customer Retention. The study has investigated whether E-Service Recovery
Satisfaction (E-SRS) has a mediating role on these relations in Airline Industry in Malaysia. A questionnaire is
designed as a data collection tool. The unit of analysis is Malaysian passengers who used the local Airlines and
faced a service failure. Sequential Equation Modeling is employed to analyze the data collected using closedended
multiple choice questionnaire.
3 ijaems sept-2015-4-mining consumer knowledge from shopping experience a ca...INFOGAIN PUBLICATION
E_Commerce becomes far much popular in recent years. E Commerce nowadays is almost everywhere. People go through online ; meanwhile, they are more and more accustomed to buy goods via E_Commerce channel. - The E-Commerce web sites are facing lots of problems today. Customers prefer traditional way to purchase the products and not from E-Commerce web sites. If we see the history of E-Commerce, then we get that E-Commerce is the purpose of Internet and the web to conduct business Even in recession, it is thriving and has become one of the most important consumption modes. This study uses cluster analysis to identify the profiles of E_Commerce consumers. The rules between E_Commerce spokespersons and commodities from consumers are recognized by using association analysis. Depicting the marketing knowledge map of spokespersons, the best endorsement portfolio is found out to make recommendations. By the analysis of spokespersons, period, customer profiles and products, four business modes of E_Commerce are proposed for consumers: new product, knowledge, low price and luxury product; the related recommendations are also provided for the industry reference.
An Empirical Study on the Mediating Effect of E-Service Recovery Satisfaction...iosrjce
In the era of Internet and the accelerating rate of using the e-context as a marketing tool by wide
range of companies, customer retention becomes a crucial element in firm’s survival. Losing customers to
competitors in e-context is a constant threat as it is a click away .The current study aims at at investigating the
influence of five customer factors namely; E-Trust, Prior Experience, Customer’s Perception of Feedback, ELoyalty
and Digital Awareness on Customer Retention. The study has investigated whether E-Service Recovery
Satisfaction (E-SRS) has a mediating role on these relations in Airline Industry in Malaysia. A questionnaire is
designed as a data collection tool. The unit of analysis is Malaysian passengers who used the local Airlines and
faced a service failure. Sequential Equation Modeling is employed to analyze the data collected using closedended
multiple choice questionnaire.
3 ijaems sept-2015-4-mining consumer knowledge from shopping experience a ca...INFOGAIN PUBLICATION
E_Commerce becomes far much popular in recent years. E Commerce nowadays is almost everywhere. People go through online ; meanwhile, they are more and more accustomed to buy goods via E_Commerce channel. - The E-Commerce web sites are facing lots of problems today. Customers prefer traditional way to purchase the products and not from E-Commerce web sites. If we see the history of E-Commerce, then we get that E-Commerce is the purpose of Internet and the web to conduct business Even in recession, it is thriving and has become one of the most important consumption modes. This study uses cluster analysis to identify the profiles of E_Commerce consumers. The rules between E_Commerce spokespersons and commodities from consumers are recognized by using association analysis. Depicting the marketing knowledge map of spokespersons, the best endorsement portfolio is found out to make recommendations. By the analysis of spokespersons, period, customer profiles and products, four business modes of E_Commerce are proposed for consumers: new product, knowledge, low price and luxury product; the related recommendations are also provided for the industry reference.
Business Analysis Of E-Commerce CompaniesPawan Dubey
Hello everyone, I am completed my summer training project in the topic of "Business analysis of e-commerce companies. In this topic i am given to all knowledge about e-commerce companies worldwide. This is help for knowledge about e-commerce sector. ,
INFORMATION SYSTEM OF CUSTOMER RELATIONSHIP MANAGEMENT PT HASRAT ABADI MERAUK...IAEME Publication
Customer relationship management (CRM) is defined as a clear business strategy
and is a combination of a range of functions, skills, processes, and technologies that
together allow companies to better manage profits with customers as real assets. PT
Hasrat Abadi is the official distributor for Toyota and Yamaha vehicles in five regions
in Eastern Indonesia. However, PT Hasrat Abadi does not have software that can
manage company relationships with customers, and provide fast information to
customers for customer satisfaction and increase profits from the company. Making
this application uses the RUP (Rational Unified Process) methodology which is
gradual with upward progress and iterative (repetitive) to get the appropriate results.
Applications can help companies in making a new breakthrough to market their goods
and services by reading customer behavior through questionnaires, polling and
recording customer activity, this application can help companies to promote the latest
products to customers online so they can keep customers even new customers.
E-commerce with no doubt has influenced the global business environment to some
greater levels. However, several organizations still trust technologies, applications
and infrastructures which can bring more profits and fames to their businesses.
Mobile commerce is one such innovative environment in which mobile computing
and wireless technologies are capable of centering the attraction of customers in an
absolute way. M-commerce has become the all-time favorite area of interest of
today’s firms. Right from the day m-commerce revolution began, it is creating
opportunities for mobile devices and services. Recent statistics and predictions
indicate that m-commerce is currently generating more strategic advantages to firms
both in terms of revenue and popularity. In this paper, we’ll study about the impact
m-commerce has created in today’s businesses.
Adopting Electronic Commerce as a platform to sell products and services in t...Anil Nair
Electronic commerce is become an increasingly important initiative amongst many organizations around the world. E-commerce has revolutionized the word "trade" and has reduced the gap between businesses and consumers. This study focuses on identifying the benefits and challenges that are associated with adopting an e-commerce platform to sell products and services in the United Arab Emirates (U.A.E.). The study also investigates the retailer's perspective on the e-commerce sector in U.A.E. and identifies their readiness to utilize e-commerce in business operations
The Workplace Engagement Economy Where HR, Social, Mobile, and Tech CollideJessica Miller-Merrell
Journal article published in Wiley's HR and Recruiting journal. I discuss the rise of technology and social media for use in human resources and talent acquisition. I focus on the influences technology has on our stereotyping of generations and how our workforce wants to be communicated and engaged.
Machine Learning Assignment: How JD utilizes Artificial Intelligence?Total Assignment Help
In this Machine Learning Assignment, a detailed analysis is being provided about the latest Machine Learning that is being used by JD, an online retail company.
Importance of Information Technology - MIT School of Distance Education MIT School
Information Technology is playing a key role in lightening up the workload of managers and in boosting the organisation’s competence level. Operations of any company are dependent on its IT systems. That is why companies seek for IT managers who can ensure regular upkeep of IT systems and troubleshoot. Thus, the scope for IT managers is vast and they are paid well. In such a scenario, aspirants can pursue PGDM in IT Management from MIT School of Distance Education and enhance their employability. So, if you want to hone your managerial skills and master IT management, then enroll for admissions at MITSDE.
To know more information you can visit here: http://blog.mitsde.com/importance-of-information-technology
The linking of computers around the world is going to have far reaching effects, and the spread of knowledge, the interchange of ideas and the dissemination of information are going to produce a revolution in our society. Digital business use technology to create new value in business models, customer experiences and the internal capabilities that support its core operations. The term includes both digital only brands and traditional players that are transforming their businesses with digital technologies. the more important benefits derived from developing a digital business include the ability of your organization to rapidly develop and move into new markets uncover and form partnerships reach new customers and expand your brand with new and existing customers as an innovator, among many others. Digital business is about the creation of new business designs by blurring the physical and digital world. It is about the interaction and negotiations between, business, and things. A. Karthik | M. Karthikeyan | P. H. Gopikannan "Digital Business" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-4 | Issue-6 , October 2020, URL: https://www.ijtsrd.com/papers/ijtsrd33644.pdf Paper Url: https://www.ijtsrd.com/management/marketing/33644/digital-business/a-karthik
Business Analysis Of E-Commerce CompaniesPawan Dubey
Hello everyone, I am completed my summer training project in the topic of "Business analysis of e-commerce companies. In this topic i am given to all knowledge about e-commerce companies worldwide. This is help for knowledge about e-commerce sector. ,
INFORMATION SYSTEM OF CUSTOMER RELATIONSHIP MANAGEMENT PT HASRAT ABADI MERAUK...IAEME Publication
Customer relationship management (CRM) is defined as a clear business strategy
and is a combination of a range of functions, skills, processes, and technologies that
together allow companies to better manage profits with customers as real assets. PT
Hasrat Abadi is the official distributor for Toyota and Yamaha vehicles in five regions
in Eastern Indonesia. However, PT Hasrat Abadi does not have software that can
manage company relationships with customers, and provide fast information to
customers for customer satisfaction and increase profits from the company. Making
this application uses the RUP (Rational Unified Process) methodology which is
gradual with upward progress and iterative (repetitive) to get the appropriate results.
Applications can help companies in making a new breakthrough to market their goods
and services by reading customer behavior through questionnaires, polling and
recording customer activity, this application can help companies to promote the latest
products to customers online so they can keep customers even new customers.
E-commerce with no doubt has influenced the global business environment to some
greater levels. However, several organizations still trust technologies, applications
and infrastructures which can bring more profits and fames to their businesses.
Mobile commerce is one such innovative environment in which mobile computing
and wireless technologies are capable of centering the attraction of customers in an
absolute way. M-commerce has become the all-time favorite area of interest of
today’s firms. Right from the day m-commerce revolution began, it is creating
opportunities for mobile devices and services. Recent statistics and predictions
indicate that m-commerce is currently generating more strategic advantages to firms
both in terms of revenue and popularity. In this paper, we’ll study about the impact
m-commerce has created in today’s businesses.
Adopting Electronic Commerce as a platform to sell products and services in t...Anil Nair
Electronic commerce is become an increasingly important initiative amongst many organizations around the world. E-commerce has revolutionized the word "trade" and has reduced the gap between businesses and consumers. This study focuses on identifying the benefits and challenges that are associated with adopting an e-commerce platform to sell products and services in the United Arab Emirates (U.A.E.). The study also investigates the retailer's perspective on the e-commerce sector in U.A.E. and identifies their readiness to utilize e-commerce in business operations
The Workplace Engagement Economy Where HR, Social, Mobile, and Tech CollideJessica Miller-Merrell
Journal article published in Wiley's HR and Recruiting journal. I discuss the rise of technology and social media for use in human resources and talent acquisition. I focus on the influences technology has on our stereotyping of generations and how our workforce wants to be communicated and engaged.
Machine Learning Assignment: How JD utilizes Artificial Intelligence?Total Assignment Help
In this Machine Learning Assignment, a detailed analysis is being provided about the latest Machine Learning that is being used by JD, an online retail company.
Importance of Information Technology - MIT School of Distance Education MIT School
Information Technology is playing a key role in lightening up the workload of managers and in boosting the organisation’s competence level. Operations of any company are dependent on its IT systems. That is why companies seek for IT managers who can ensure regular upkeep of IT systems and troubleshoot. Thus, the scope for IT managers is vast and they are paid well. In such a scenario, aspirants can pursue PGDM in IT Management from MIT School of Distance Education and enhance their employability. So, if you want to hone your managerial skills and master IT management, then enroll for admissions at MITSDE.
To know more information you can visit here: http://blog.mitsde.com/importance-of-information-technology
The linking of computers around the world is going to have far reaching effects, and the spread of knowledge, the interchange of ideas and the dissemination of information are going to produce a revolution in our society. Digital business use technology to create new value in business models, customer experiences and the internal capabilities that support its core operations. The term includes both digital only brands and traditional players that are transforming their businesses with digital technologies. the more important benefits derived from developing a digital business include the ability of your organization to rapidly develop and move into new markets uncover and form partnerships reach new customers and expand your brand with new and existing customers as an innovator, among many others. Digital business is about the creation of new business designs by blurring the physical and digital world. It is about the interaction and negotiations between, business, and things. A. Karthik | M. Karthikeyan | P. H. Gopikannan "Digital Business" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-4 | Issue-6 , October 2020, URL: https://www.ijtsrd.com/papers/ijtsrd33644.pdf Paper Url: https://www.ijtsrd.com/management/marketing/33644/digital-business/a-karthik
Customer Relationship Management (CRM) systems are very common in large companies. However, CRM systems are not very common in Small and Medium Enterprises (SMEs). Most SMEs do not implement CRM systems due to several reasons, such as lack of knowledge about CRM or lack of financial resources to implement CRM systems. SMEs have to start implementing Information Systems (IS) technology into their business operations in order to improve business values and gain more competitive advantage over rivals. CRM system has the potential to help improve the business value and competitive capabilities of SMEs. Given the high fixed costs of normal activity of companies, we intend to promote free and viable solutions for small and medium businesses. In this paper, we explain the reasons why SMEs do not implement CRM system and the benefits of using open source CRM system in SMEs. We also describe the functionalities of top open source CRM systems, examining the applicability of these tools in fitting the needs of SMEs.
E-commerce for Small and Medium Enterprises (SMEs)Unilog Corp
Small and Medium Enterprises (SMEs) are incubators for the growth of innovation and of employment. They not only play an important role in the United States where they account for 99% of all business establishments, and have generated 9.8 Million jobs between 1993 and 2009, but also contribute a chunk of profit to the global economy. In spite of this, SMEs face umpteen challenges like non-availability of suitable technologies, small production capacities, non-availability of skilled labour at affordable costs, and inability to compete with the marketing muscle of larger organizations.
Information Technology & Its Role in the Modern OrganizationIT-Toolkits.org
Information technology (IT) has become a vital and integral part of every business plan.
From multi-national corporations who maintain mainframe systems and databases to
small businesses that own a single computer, IT plays a role. The reasons for the
omnipresent use of computer technology in business can best be determined by looking
at how it is being used across the business world.
Information and Communication Technology (ICT) is an integral part of business management now-a-day. It is inevitable for the smooth running of business irrespective of size and complexity. Due to the rapid development of ICT and its huge use in all spheres of our lives, businesses are also substantially influenced by it. Now, the resources of the businesses are primarily managed by using ICT supports that helps perform tasks faster and more accurate than before. But the developing countries are still struggling to introduce ICT supports in all areas of business management processes as the effort is substantially hindered by a strong but ineffective work culture. Therefore, to use ICT in business management we need to know the issues and challenges of it.
Case Study, Cairo-Amman Bank-Jordan: Improving an Organization by the use of ...journal ijrtem
Abstract : In this study, analysis and comparison between the most important enterprise systems Enterprise Resource Planning (ERP), Supply Chain Management (SCM), and Customer Relationship Management (CRM) are studied in accordance with the organization innovation performance as a special case Cairo Amman Bank in Jordan for process and as well the CRM while using smart phones and iPads as product innovations. Moreover, this study employed a database obtained from two computers aided, mobile surveys conducted since 2010 by the Cairo Amman Bank in Jordan. Both studies are focused along the dispersal and use of the information and communication technology (ICT) in Cairo Amman Bank and its ramifications. Each database contained information about 4000 customers with more than five employees, these databases representatively choose from the most important services in the bank. These databases are taken for the sample which is furnished from the credit rating employees or agents. This agency who provides the biggest database on organizations available in Jordan. Moreover, collects basic information about customers as addresses, sectors, organization’s sizes in the market, and sizes in all enterprises that applied to the bank for credits. These excerpts from the populations of Jordan organizations were stratified according to two size categories, as Jordan and Palestine (East/West) and to several branches in both states. As many organizations as needed have been asked until all classes were met. The interviewee was, in general, the principal executive officer of the organizations who could also resolve to legislate on queries to a corresponding employee like, e. g.,
Firms in growth phase want to expand their customer base, enter new product markets and
rationalize their business. The advent of internet based electronic commerce has given them
ample opportunities do so. Although many SME's have embraced ICT and taken up e-commerce,
the adoption rate has been rather slow. Many industry analysts attribute this slow adoption rate
to the lack of awareness of e-commerce applications.
‘Six Sigma Technique’ A Journey Through its Implementationijtsrd
The manufacturing industries all over the world are facing tough challenges for growth, development and sustainability in today’s competitive environment. They have to achieve apex position by adapting with the global competitive environment by delivering goods and services at low cost, prime quality and better price to increase wealth and consumer satisfaction. Cost Management ensures profit, growth and sustainability of the business with implementation of Continuous Improvement Technique like Six Sigma. This leads to optimize Business performance. The method drives for customer satisfaction, low variation, reduction in waste and cycle time resulting into a competitive advantage over other industries which did not implement it. The main objective of this paper ‘Six Sigma Technique A Journey Through Its Implementation’ is to conceptualize the effectiveness of Six Sigma Technique through the journey of its implementation. Aditi Sunilkumar Ghosalkar "‘Six Sigma Technique’: A Journey Through its Implementation" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64546.pdf Paper Url: https://www.ijtsrd.com/other-scientific-research-area/other/64546/‘six-sigma-technique’-a-journey-through-its-implementation/aditi-sunilkumar-ghosalkar
Edge Computing in Space Enhancing Data Processing and Communication for Space...ijtsrd
Edge computing, a paradigm that involves processing data closer to its source, has gained significant attention for its potential to revolutionize data processing and communication in space missions. With the increasing complexity and data volume generated by modern space missions, traditional centralized computing approaches face challenges related to latency, bandwidth, and security. Edge computing in space, involving on board processing and analysis of data, offers promising solutions to these challenges. This paper explores the concept of edge computing in space, its benefits, applications, and future prospects in enhancing space missions. Manish Verma "Edge Computing in Space: Enhancing Data Processing and Communication for Space Missions" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64541.pdf Paper Url: https://www.ijtsrd.com/computer-science/artificial-intelligence/64541/edge-computing-in-space-enhancing-data-processing-and-communication-for-space-missions/manish-verma
Dynamics of Communal Politics in 21st Century India Challenges and Prospectsijtsrd
Communal politics in India has evolved through centuries, weaving a complex tapestry shaped by historical legacies, colonial influences, and contemporary socio political transformations. This research comprehensively examines the dynamics of communal politics in 21st century India, emphasizing its historical roots, socio political dynamics, economic implications, challenges, and prospects for mitigation. The historical perspective unravels the intricate interplay of religious identities and power dynamics from ancient civilizations to the impact of colonial rule, providing insights into the evolution of communalism. The socio political dynamics section delves into the contemporary manifestations, exploring the roles of identity politics, socio economic disparities, and globalization. The economic implications section highlights how communal politics intersects with economic issues, perpetuating disparities and influencing resource allocation. Challenges posed by communal politics are scrutinized, revealing multifaceted issues ranging from social fragmentation to threats against democratic values. The prospects for mitigation present a multifaceted approach, incorporating policy interventions, community engagement, and educational initiatives. The paper conducts a comparative analysis with international examples, identifying common patterns such as identity politics and economic disparities. It also examines unique challenges, emphasizing Indias diverse religious landscape, historical legacy, and secular framework. Lessons for effective strategies are drawn from international experiences, offering insights into inclusive policies, interfaith dialogue, media regulation, and global cooperation. By scrutinizing historical epochs, contemporary dynamics, economic implications, and international comparisons, this research provides a comprehensive understanding of communal politics in India. The proposed strategies for mitigation underscore the importance of a holistic approach to foster social harmony, inclusivity, and democratic values. Rose Hossain "Dynamics of Communal Politics in 21st Century India: Challenges and Prospects" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64528.pdf Paper Url: https://www.ijtsrd.com/humanities-and-the-arts/history/64528/dynamics-of-communal-politics-in-21st-century-india-challenges-and-prospects/rose-hossain
Assess Perspective and Knowledge of Healthcare Providers Towards Elehealth in...ijtsrd
Background and Objective Telehealth has become a well known tool for the delivery of health care in Saudi Arabia, and the perspective and knowledge of healthcare providers are influential in the implementation, adoption and advancement of the method. This systematic review was conducted to examine the current literature base regarding telehealth and the related healthcare professional perspective and knowledge in the Kingdom of Saudi Arabia. Materials and Methods This systematic review was conducted by searching 7 databases including, MEDLINE, CINHAL, Web of Science, Scopus, PubMed, PsycINFO, and ProQuest Central. Studies on healthcare practitioners telehealth knowledge and perspectives published in English in Saudi Arabia from 2000 to 2023 were included. Boland directed this comprehensive review. The researchers examined each connected study using the AXIS tool, which evaluates cross sectional systematic reviews. Narrative synthesis was used to summarise and convey the data. Results Out of 1840 search results, 10 studies were included. Positive outlook and limited knowledge among providers were seen across trials. Healthcare professionals like telehealth for its ability to improve quality, access, and delivery, save time and money, and be successful. Age, gender, occupation, and work experience also affect health workers knowledge. In Saudi Arabia, healthcare professionals face inadequate expert assistance, patient privacy, internet connection concerns, lack of training courses, lack of telehealth understanding, and high costs while performing telemedicine. Conclusions Healthcare practitioners telehealth perceptions and knowledge were examined in this systematic study. Its collection of concerned experts different personal attitudes and expertise would help enhance telehealths implementation in Saudi Arabia, develop its healthcare delivery alternative, and eliminate frequent problems. Badriah Mousa I Mulayhi | Dr. Jomin George | Judy Jenkins "Assess Perspective and Knowledge of Healthcare Providers Towards Elehealth in Saudi Arabia: A Systematic Review" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64535.pdf Paper Url: https://www.ijtsrd.com/medicine/other/64535/assess-perspective-and-knowledge-of-healthcare-providers-towards-elehealth-in-saudi-arabia-a-systematic-review/badriah-mousa-i-mulayhi
The Impact of Digital Media on the Decentralization of Power and the Erosion ...ijtsrd
The impact of digital media on the distribution of power and the weakening of traditional gatekeepers has gained considerable attention in recent years. The adoption of digital technologies and the internet has resulted in declining influence and power for traditional gatekeepers such as publishing houses and news organizations. Simultaneously, digital media has facilitated the emergence of new voices and players in the media industry. Digital medias impact on power decentralization and gatekeeper erosion is visible in several ways. One significant aspect is the democratization of information, which enables anyone with an internet connection to publish and share content globally, leading to citizen journalism and bypassing traditional gatekeepers. Another aspect is the disruption of conventional media industry business models, as traditional organizations struggle to adjust to the decrease in advertising revenue and the rise of digital platforms. Alternative business models, such as subscription models and crowdfunding, have become more prevalent, leading to the emergence of new players. Overall, the impact of digital media on the distribution of power and the weakening of traditional gatekeepers has brought about significant changes in the media landscape and the way information is shared. Further research is required to fully comprehend the implications of these changes and their impact on society. Dr. Kusum Lata "The Impact of Digital Media on the Decentralization of Power and the Erosion of Traditional Gatekeepers" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64544.pdf Paper Url: https://www.ijtsrd.com/humanities-and-the-arts/political-science/64544/the-impact-of-digital-media-on-the-decentralization-of-power-and-the-erosion-of-traditional-gatekeepers/dr-kusum-lata
Online Voices, Offline Impact Ambedkars Ideals and Socio Political Inclusion ...ijtsrd
This research investigates the nexus between online discussions on Dr. B.R. Ambedkars ideals and their impact on social inclusion among college students in Gurugram, Haryana. Surveying 240 students from 12 government colleges, findings indicate that 65 actively engage in online discussions, with 80 demonstrating moderate to high awareness of Ambedkars ideals. Statistically significant correlations reveal that higher online engagement correlates with increased awareness p 0.05 and perceived social inclusion. Variations across colleges and a notable effect of college type on perceived social inclusion highlight the influence of contextual factors. Furthermore, the intersectional analysis underscores nuanced differences based on gender, caste, and socio economic status. Dr. Kusum Lata "Online Voices, Offline Impact: Ambedkar's Ideals and Socio-Political Inclusion - A Study of Gurugram District" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64543.pdf Paper Url: https://www.ijtsrd.com/humanities-and-the-arts/political-science/64543/online-voices-offline-impact-ambedkars-ideals-and-sociopolitical-inclusion--a-study-of-gurugram-district/dr-kusum-lata
Problems and Challenges of Agro Entreprenurship A Studyijtsrd
Noting calls for contextualizing Agro entrepreneurs problems and challenges of the agro entrepreneurs and for greater attention to the Role of entrepreneurs in agro entrepreneurship research, we conduct a systematic literature review of extent research in agriculture entrepreneurship to overcome the study objectives of complications of agro entrepreneurs through various factors, Development of agriculture products is a key factor for the overall economic growth of agro entrepreneurs Agro Entrepreneurs produces firsthand large scale employment, utilizes the labor and natural resources, This research outlines the problems of Weather and Soil Erosions, Market price fluctuation, stimulates labor cost problems, reduces concentration of Price volatility, Dependency on Intermediaries, induces Limited Bargaining Power, and Storage and Transportation Costs. This paper mainly devoted to highlight Problems and challenges faced for the sustainable of Agro Entrepreneurs in India. Vinay Prasad B "Problems and Challenges of Agro Entreprenurship - A Study" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64540.pdf Paper Url: https://www.ijtsrd.com/other-scientific-research-area/other/64540/problems-and-challenges-of-agro-entreprenurship--a-study/vinay-prasad-b
Comparative Analysis of Total Corporate Disclosure of Selected IT Companies o...ijtsrd
Disclosure is a process through which a business enterprise communicates with external parties. A corporate disclosure is communication of financial and non financial information of the activities of a business enterprise to the interested entities. Corporate disclosure is done through publishing annual reports. So corporate disclosure through annual reports plays a vital role in the life of all the companies and provides valuable information to investors. The basic objectives of corporate disclosure is to give a true and fair view of companies to the parties related either directly or indirectly like owner, government, creditors, shareholders etc. in the companies act, provisions have been made about mandatory and voluntary disclosure. The IT sector in India is rapidly growing, the trend to invest in the IT sector is rising and employment opportunities in IT sectors are also increasing. Therefore the IT sector is expected to have fair, full and adequate disclosure of all information. Unfair and incomplete disclosure may adversely affect the entire economy. A research study on disclosure practices of IT companies could play an important role in this regard. Hence, the present research study has been done to study and review comparative analysis of total corporate disclosure of selected IT companies of India and to put forward overall findings and suggestions with a view to increase disclosure score of these companies. The researcher hopes that the present research study will be helpful to all selected Companies for improving level of corporate disclosure through annual reports as well as the government, creditors, investors, all business organizations and upcoming researcher for comparative analyses of level of corporate disclosure with special reference to selected IT companies. Dr. Vaibhavi D. Thaker "Comparative Analysis of Total Corporate Disclosure of Selected IT Companies of India" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64539.pdf Paper Url: https://www.ijtsrd.com/other-scientific-research-area/other/64539/comparative-analysis-of-total-corporate-disclosure-of-selected-it-companies-of-india/dr-vaibhavi-d-thaker
The Impact of Educational Background and Professional Training on Human Right...ijtsrd
This study investigated the impact of educational background and professional training on human rights awareness among secondary school teachers in the Marathwada region of Maharashtra, India. The key findings reveal that higher levels of education, particularly a master’s degree, and fields of study related to education, humanities, or social sciences are associated with greater human rights awareness among teachers. Additionally, both pre service teacher training and in service professional development programs focused on human rights education significantly enhance teacher’s knowledge, skills, and competencies in promoting human rights principles in their classrooms. Baig Ameer Bee Mirza Abdul Aziz | Dr. Syed Azaz Ali Amjad Ali "The Impact of Educational Background and Professional Training on Human Rights Awareness among Secondary School Teachers" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64529.pdf Paper Url: https://www.ijtsrd.com/humanities-and-the-arts/education/64529/the-impact-of-educational-background-and-professional-training-on-human-rights-awareness-among-secondary-school-teachers/baig-ameer-bee-mirza-abdul-aziz
A Study on the Effective Teaching Learning Process in English Curriculum at t...ijtsrd
“One Language sets you in a corridor for life. Two languages open every door along the way” Frank Smith English as a foreign language or as a second language has been ruling in India since the period of Lord Macaulay. But the question is how much we teach or learn English properly in our culture. Is there any scope to use English as a language rather than a subject How much we learn or teach English without any interference of mother language specially in the classroom teaching learning scenario in West Bengal By considering all these issues the researcher has attempted in this article to focus on the effective teaching learning process comparing to other traditional strategies in the field of English curriculum at the secondary level to investigate whether they fulfill the present teaching learning requirements or not by examining the validity of the present curriculum of English. The purpose of this study is to focus on the effectiveness of the systematic, scientific, sequential and logical transaction of the course between the teachers and the learners in the perspective of the 5Es programme that is engage, explore, explain, extend and evaluate. Sanchali Mondal | Santinath Sarkar "A Study on the Effective Teaching Learning Process in English Curriculum at the Secondary Level of West Bengal" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd62412.pdf Paper Url: https://www.ijtsrd.com/humanities-and-the-arts/education/62412/a-study-on-the-effective-teaching-learning-process-in-english-curriculum-at-the-secondary-level-of-west-bengal/sanchali-mondal
The Role of Mentoring and Its Influence on the Effectiveness of the Teaching ...ijtsrd
This paper reports on a study which was conducted to investigate the role of mentoring and its influence on the effectiveness of the teaching of Physics in secondary schools in the South West Region of Cameroon. The study adopted the convergent parallel mixed methods design, focusing on respondents in secondary schools in the South West Region of Cameroon. Both quantitative and qualitative data were collected, analysed separately, and the results were compared to see if the findings confirm or disconfirm each other. The quantitative analysis found that majority of the respondents 72 of Physics teachers affirmed that they had more experienced colleagues as mentors to help build their confidence, improve their teaching, and help them improve their effectiveness and efficiency in guiding learners’ achievements. Only 28 of the respondents disagreed with these statements. With majority respondents 72 agreeing with the statements, it implies that in most secondary schools, experienced Physics teachers act as mentors to build teachers’ confidence in teaching and improving students’ learning. The interview qualitative data analysis summarized how secondary school Principals use meetings with mentors and mentees to promote mentorship in the school milieu. This has helped strengthen teachers’ classroom practices in secondary schools in the South West Region of Cameroon. With the results confirming each other, the study recommends that mentoring should focus on helping teachers employ social interactions and instructional practices feedback and clarity in teaching that have direct measurable impact on students’ learning achievements. Andrew Ngeim Sumba | Frederick Ebot Ashu | Peter Agborbechem Tambi "The Role of Mentoring and Its Influence on the Effectiveness of the Teaching of Physics in Secondary Schools in the South West Region of Cameroon" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64524.pdf Paper Url: https://www.ijtsrd.com/management/management-development/64524/the-role-of-mentoring-and-its-influence-on-the-effectiveness-of-the-teaching-of-physics-in-secondary-schools-in-the-south-west-region-of-cameroon/andrew-ngeim-sumba
Design Simulation and Hardware Construction of an Arduino Microcontroller Bas...ijtsrd
This study primarily focuses on the design of a high side buck converter using an Arduino microcontroller. The converter is specifically intended for use in DC DC applications, particularly in standalone solar PV systems where the PV output voltage exceeds the load or battery voltage. To evaluate the performance of the converter, simulation experiments are conducted using Proteus Software. These simulations provide insights into the input and output voltages, currents, powers, and efficiency under different state of charge SoC conditions of a 12V,70Ah rechargeable lead acid battery. Additionally, the hardware design of the converter is implemented, and practical data is collected through operation, monitoring, and recording. By comparing the simulation results with the practical results, the efficiency and performance of the designed converter are assessed. The findings indicate that while the buck converter is suitable for practical use in standalone PV systems, its efficiency is compromised due to a lower output current. Chan Myae Aung | Dr. Ei Mon "Design Simulation and Hardware Construction of an Arduino-Microcontroller Based DC-DC High-Side Buck Converter for Standalone PV System" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64518.pdf Paper Url: https://www.ijtsrd.com/engineering/mechanical-engineering/64518/design-simulation-and-hardware-construction-of-an-arduinomicrocontroller-based-dcdc-highside-buck-converter-for-standalone-pv-system/chan-myae-aung
Sustainable Energy by Paul A. Adekunte | Matthew N. O. Sadiku | Janet O. Sadikuijtsrd
Energy becomes sustainable if it meets the needs of the present without compromising the ability of future generations to meet their own needs. Some of the definitions of sustainable energy include the considerations of environmental aspects such as greenhouse gas emissions, social, and economic aspects such as energy poverty. Generally far more sustainable than fossil fuel are renewable energy sources such as wind, hydroelectric power, solar, and geothermal energy sources. Worthy of note is that some renewable energy projects, like the clearing of forests to produce biofuels, can cause severe environmental damage. The sustainability of nuclear power which is a low carbon source is highly debated because of concerns about radioactive waste, nuclear proliferation, and accidents. The switching from coal to natural gas has environmental benefits, including a lower climate impact, but could lead to delay in switching to more sustainable options. “Carbon capture and storage” can be built into power plants to remove the carbon dioxide CO2 emissions, but this technology is expensive and has rarely been implemented. Leading non renewable energy sources around the world is fossil fuels, coal, petroleum, and natural gas. Nuclear energy is usually considered another non renewable energy source, although nuclear energy itself is a renewable energy source, but the material used in nuclear power plants is not. The paper addresses the issue of sustainable energy, its attendant benefits to the future generation, and humanity in general. Paul A. Adekunte | Matthew N. O. Sadiku | Janet O. Sadiku "Sustainable Energy" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64534.pdf Paper Url: https://www.ijtsrd.com/engineering/electrical-engineering/64534/sustainable-energy/paul-a-adekunte
Concepts for Sudan Survey Act Implementations Executive Regulations and Stand...ijtsrd
This paper aims to outline the executive regulations, survey standards, and specifications required for the implementation of the Sudan Survey Act, and for regulating and organizing all surveying work activities in Sudan. The act has been discussed for more than 5 years. The Land Survey Act was initiated by the Sudan Survey Authority and all official legislations were headed by the Sudan Ministry of Justice till it was issued in 2022. The paper presents conceptual guidelines to be used for the Survey Act implementation and to regulate the survey work practice, standardizing the field surveys, processing, quality control, procedures, and the processes related to survey work carried out by the stakeholders and relevant authorities in Sudan. The conceptual guidelines are meant to improve the quality and harmonization of geospatial data and to aid decision making processes as well as geospatial information systems. The established comprehensive executive regulations will govern and regulate the implementation of the Sudan Survey Geomatics Act in all surveying and mapping practices undertaken by the Sudan Survey Authority SSA and state local survey departments for public or private sector organizations. The targeted standards and specifications include the reference frame, projection, coordinate systems, and the guidelines and specifications that must be followed in the field of survey work, processes, and mapping products. In the last few decades, there has been a growing awareness of the importance of geomatics activities and measurements on the Earths surface in space and time, together with observing and mapping the changes. In such cases, data must be captured promptly, standardized, and obtained with more accuracy and specified in much detail. The paper will also highlight the current situation in Sudan, the degree to which survey standards are used, the problems encountered, and the errors that arise from not using the standards and survey specifications. Kamal A. A. Sami "Concepts for Sudan Survey Act Implementations - Executive Regulations and Standards" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd63484.pdf Paper Url: https://www.ijtsrd.com/engineering/civil-engineering/63484/concepts-for-sudan-survey-act-implementations--executive-regulations-and-standards/kamal-a-a-sami
Towards the Implementation of the Sudan Interpolated Geoid Model Khartoum Sta...ijtsrd
The discussions between ellipsoid and geoid have invoked many researchers during the recent decades, especially during the GNSS technology era, which had witnessed a great deal of development but still geoid undulation requires more investigations. To figure out a solution for Sudans local geoid, this research has tried to intake the possibility of determining the geoid model by following two approaches, gravimetric and geometrical geoid model determination, by making use of GNSS leveling benchmarks at Khartoum state. The Benchmarks are well distributed in the study area, in which, the horizontal coordinates and the height above the ellipsoid have been observed by GNSS while orthometric heights were carried out using precise leveling. The Global Geopotential Model GGM represented in EGM2008 has been exploited to figure out the geoid undulation at the benchmarks in the study area. This is followed by a fitting process, that has been done to suit the geoid undulation data which has been computed using GNSS leveling data and geoid undulation inspired by the EGM2008. Two geoid surfaces were created after the fitting process to ensure that they are identical and both of them could be counted for getting the same geoid undulation with an acceptable accuracy. In this respect, statistical operation played an important role in ensuring the consistency and integrity of the model by applying cross validation techniques splitting the data into training and testing datasets for building the geoid model and testing its eligibility. The geometrical solution for geoid undulation computation has been utilized by applying straightforward equations that facilitate the calculation of the geoid undulation directly through applying statistical techniques for the GNSS leveling data of the study area to get the common equation parameters values that could be utilized to calculate geoid undulation of any position in the study area within the claimed accuracy. Both systems were checked and proved eligible to be used within the study area with acceptable accuracy which may contribute to solving the geoid undulation problem in the Khartoum area, and be further generalized to determine the geoid model over the entire country, and this could be considered in the future, for regional and continental geoid model. Ahmed M. A. Mohammed. | Kamal A. A. Sami "Towards the Implementation of the Sudan Interpolated Geoid Model (Khartoum State Case Study)" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd63483.pdf Paper Url: https://www.ijtsrd.com/engineering/civil-engineering/63483/towards-the-implementation-of-the-sudan-interpolated-geoid-model-khartoum-state-case-study/ahmed-m-a-mohammed
Activating Geospatial Information for Sudans Sustainable Investment Mapijtsrd
Sudan is witnessing an acceleration in the processes of development and transformation in the performance of government institutions to raise the productivity and investment efficiency of the government sector. The development plans and investment opportunities have focused on achieving national goals in various sectors. This paper aims to illuminate the path to the future and provide geospatial data and information to develop the investment climate and environment for all sized businesses, and to bridge the development gap between the Sudan states. The Sudan Survey Authority SSA is the main advisor to the Sudan Government in conducting surveying, mappings, designing, and developing systems related to geospatial data and information. In recent years, SSA made a strategic partnership with the Ministry of Investment to activate Geospatial Information for Sudans Sustainable Investment and in particular, for the preparation and implementation of the Sudan investment map, based on the directives and objectives of the Ministry of Investment MI in Sudan. This paper comes within the framework of activating the efforts of the Ministry of Investment to develop technical investment services by applying techniques adopted by the Ministry and its strategic partners for advancing investment processes in the country. Kamal A. A. Sami "Activating Geospatial Information for Sudan's Sustainable Investment Map" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd63482.pdf Paper Url: https://www.ijtsrd.com/engineering/information-technology/63482/activating-geospatial-information-for-sudans-sustainable-investment-map/kamal-a-a-sami
Educational Unity Embracing Diversity for a Stronger Societyijtsrd
In a rapidly changing global landscape, the importance of education as a unifying force cannot be overstated. This paper explores the crucial role of educational unity in fostering a stronger and more inclusive society through the embrace of diversity. By examining the benefits of diverse learning environments, the paper aims to highlight the positive impact on societal strength. The discussion encompasses various dimensions, from curriculum design to classroom dynamics, and emphasizes the need for educational institutions to become catalysts for unity in diversity. It highlights the need for a paradigm shift in educational policies, curricula, and pedagogical approaches to ensure that they are reflective of the diverse fabric of society. This paper also addresses the challenges associated with implementing inclusive educational practices and offers practical strategies for overcoming barriers. It advocates for collaborative efforts between educational institutions, policymakers, and communities to create a supportive ecosystem that promotes diversity and unity. Mr. Amit Adhikari | Madhumita Teli | Gopal Adhikari "Educational Unity: Embracing Diversity for a Stronger Society" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64525.pdf Paper Url: https://www.ijtsrd.com/humanities-and-the-arts/education/64525/educational-unity-embracing-diversity-for-a-stronger-society/mr-amit-adhikari
Integration of Indian Indigenous Knowledge System in Management Prospects and...ijtsrd
The diversity of indigenous knowledge systems in India is vast and can vary significantly between different communities and regions. Preserving and respecting these knowledge systems is crucial for maintaining cultural heritage, promoting sustainable practices, and fostering cross cultural understanding. In this paper, an overview of the prospects and challenges associated with incorporating Indian indigenous knowledge into management is explored. It is found that IIKS helps in management in many areas like sustainable development, tourism, food security, natural resource management, cultural preservation and innovation, etc. However, IIKS integration with management faces some challenges in the form of a lack of documentation, cultural sensitivity, language barriers legal framework, etc. Savita Lathwal "Integration of Indian Indigenous Knowledge System in Management: Prospects and Challenges" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd63500.pdf Paper Url: https://www.ijtsrd.com/management/accounting-and-finance/63500/integration-of-indian-indigenous-knowledge-system-in-management-prospects-and-challenges/savita-lathwal
DeepMask Transforming Face Mask Identification for Better Pandemic Control in...ijtsrd
The COVID 19 pandemic has highlighted the crucial need of preventive measures, with widespread use of face masks being a key method for slowing the viruss spread. This research investigates face mask identification using deep learning as a technological solution to be reducing the risk of coronavirus transmission. The proposed method uses state of the art convolutional neural networks CNNs and transfer learning to automatically recognize persons who are not wearing masks in a variety of circumstances. We discuss how this strategy improves public health and safety by providing an efficient manner of enforcing mask wearing standards. The report also discusses the obstacles, ethical concerns, and prospective applications of face mask detection systems in the ongoing fight against the pandemic. Dilip Kumar Sharma | Aaditya Yadav "DeepMask: Transforming Face Mask Identification for Better Pandemic Control in the COVID-19 Era" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd64522.pdf Paper Url: https://www.ijtsrd.com/engineering/electronics-and-communication-engineering/64522/deepmask-transforming-face-mask-identification-for-better-pandemic-control-in-the-covid19-era/dilip-kumar-sharma
Streamlining Data Collection eCRF Design and Machine Learningijtsrd
Efficient and accurate data collection is paramount in clinical trials, and the design of Electronic Case Report Forms eCRFs plays a pivotal role in streamlining this process. This paper explores the integration of machine learning techniques in the design and implementation of eCRFs to enhance data collection efficiency. We delve into the synergies between eCRF design principles and machine learning algorithms, aiming to optimize data quality, reduce errors, and expedite the overall data collection process. The application of machine learning in eCRF design brings forth innovative approaches to data validation, anomaly detection, and real time adaptability. This paper discusses the benefits, challenges, and future prospects of leveraging machine learning in eCRF design for streamlined and advanced data collection in clinical trials. Dhanalakshmi D | Vijaya Lakshmi Kannareddy "Streamlining Data Collection: eCRF Design and Machine Learning" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1 , February 2024, URL: https://www.ijtsrd.com/papers/ijtsrd63515.pdf Paper Url: https://www.ijtsrd.com/biological-science/biotechnology/63515/streamlining-data-collection-ecrf-design-and-machine-learning/dhanalakshmi-d
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
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Francesca Gottschalk - How can education support child empowerment.pptxEduSkills OECD
Francesca Gottschalk from the OECD’s Centre for Educational Research and Innovation presents at the Ask an Expert Webinar: How can education support child empowerment?
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Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
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Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
2. International Journal of Trend in Scientific Research and Development (IJTSRD) @ www.ijtsrd.com eISSN: 2456-6470
@ IJTSRD | Unique Paper ID – IJTSRD30346 | Volume – 4 | Issue – 3 | March-April 2020 Page 258
contained in Odoo. Furthermore, this research tries to find
out whether the CRM system contained in Odoo can fulfill
the needs of MSMEs, and management of customer
relationships can be helped; so that the leader of a
company can choose the right decision to improve the
company's services to its customers.
RELATED WORKS
Research conducted by Tuomas Laakso discussed the
implementation of CRM software on MSMEs. The result of
research on determining CSF in implementing CRM is one
of the factors, which is training on the users to operate the
system. Furthermore, this research emphasized that each
CRM implementation is different in terms of company size,
needs, business fields, and others. Also, it is difficult to give
concrete advice about what specific software must be
obtained by a company; because it is very dependent on
the situation [2].
Research conducted by Rini Asmara and Imam Gunawan
discussed the implementation of web-based CRM. This
research showed a new system implementation research;
make companies be able to interact and make
relationships with customers easier; previously
conventional interactions are changed into electronic
media by making information systems based on E-CRM
(Electronic Customer Relationship Management) [3].
Research conducted by Terminanto discussed sales and
CRM implementation using Odoo. The result showed that
the implementation of the ERP system can improve the
efficiency of work sales, and features on Odoo can fulfill
the needs of users [4].
RESEARCH METHOD
Some elements which became the main key of the method
in this study are the survey and assessment method. The
type of data in this study used a primary data type; which
means that the data was obtained directly from the source
by distributing an electronic questionnaire (Google Form).
The survey was conducted in several MSMEs and students
who have ever used CRM.
A. Research Instrument
The research instrument is a tool used in research for data
collection [5]. The research instrument used in this study
was a questionnaire. The questionnaire contains the
respondent's identity and several questions arranged in a
structured manner using a Likert scale to find out the
user's perception of Perceived Usefulness and Perceived
Ease-of-Use.
Table1. Questionnaire
No. Statement
Response
1 2 3 4 5
Perceived Uselfuness
1 Using E-CRM at work will allow me to complete tasks faster
2 Using E-CRM will improve my work performance
3 Using E-CRM at work will increase my productivity
4 Using E-CRM will increase utilization in my work
5 Using E-CRM, it will be easier to do my work
6 I feel happy that E-CRM is useful in my work
Perceived Ease Of Use
7 E-CRM management is easy to learn
8 I am easily pleased to do what I want with E-CRM
9 My talk with E-CRM is very clear and understandable
10 I agree that using E-CRM is very clear and understandable
11 I became trained in using E-CRM
12 I am happy that E-CRM is easy to use
1.1. Validity Test
A validity test was used to determine the level of validity of each question in a questionnaire. Validity is a measurement
that shows the level of validity of an item/instrument. The items/instruments are considered valid if they can do and
measure what they should[5]. Validity test is carried out on all questions in the questionnaire - by correlating the score of
each item with the total score, using the Pearson Correlation (Pc) technique. The value of Pc found will then be compared
with the value of r-table; where, if the value of Pc is greater than r-table (Pc > r-table), then the question (item) is
considered valid [6].
1.2. Reliability Test
Measurements are considered reliable if they get the same fixed results from the symptoms of unchanged measurements
conducted at different times. Reliability is an index that shows the extent to which a measuring device can be trusted. It
can also be said that reliability shows the consistency and stability of a measurement scale by using Cronbach's alpha
value on the result of the analysis[6].
B. Questionnaire Data Analysis
Descriptive analysis is an analysis of the structure of the research instrument, where the analysis is carried out based on
the results of the respondents' statements on each item in each indicator. This descriptive analysis data is presented in the
form of tables and diagrams. The filling out of the questionnaire is also determined by using a likert scale of 1-5; Where 1 =
Strongly Disagree, 2 = Disagree, 3 = Neutral, 4 = Agree. 5 = Strongly Agree.
3. International Journal of Trend in Scientific Research and Development (IJTSRD)
@ IJTSRD | Unique Paper ID – IJTSRD30346
THEORETICAL FRAMEWORK
Literature review contains supporting theories in the research to be conducted. These theories include MSMEs, E
Odoo, and TAM.
1. Micro, Small and Medium Scale Enterprises (MSMEs)
According to the Law of the Republic of Indonesia Number 20 Year 2008 Concerning Micro, Small and Medium Scale
Enterprises Paragraph 6 [8], can be described as follows:
1.1. Criteria for Micro Business:
Having a net asset of no more than Rp 50,000,000 (fifty million rupiahs) excluding land and buildings for business
premises; or Having annual sales of no more than Rp.300,000,000.00 (three hundred million rupiahs).
1.2. Criteria for Small Business are as follows:
Having a net asset of more than Rp 50,000,000 (fifty million rupiahs) up to a maximum of Rp 500,000,000.00 (five
hundred million rupiahs) excluding land and buildings for business premises; or Having annual sales of more than Rp.
300,000,000.00 (three hundred million rupiahs) up to a maximum of Rp. 2,500,000,000.00 (two billion five hundred
million rupiahs).
1.3. Criteria for Medium Business are as follows:
Having a net asset of more than Rp.500,000,000.00
Rp10,000,000,000.00 (ten billion rupiahs) excluding land and buildings for business premises; or Having annual sales of
more than Rp. 2,500,000,000.00 (two billion five hundred million rupiahs) up to a max
(fifty billion rupiahs).
2. Electronic Customer Relationship Management (E
In general, CRM is a tool needed to quickly gather relevant data and identify the most valuable customers from time to
time. E-CRM is a form of customer management carried out by the use of information technology. E
companies to obtain and store customers' data, as well as to conduct two
already developed with an emphasis on changing policies and
retention[3].
3. Odoo
Odoo is an ERP application that is open source and fully integrated (Terrminanto). Odoo Software contains all ERP
concepts, including Marketing & Sale (M / S), Accounting & Finance (AF), Supply Chain Management (SCM) and
Resources (HR). E-CRM is a part of Odoo that is included in the concept of Marketing
& Sale, which has the function of managing data and customers’ relationships with the company
4. Technology Acceptance Model (TAM)
Testing to assess the perceived usefulness is done by many methods; one of the most influential is the Technology
Acceptance model [8]. According to TAM, the main factor that led to the intention to use technology is perc
usefulness (PU) and perceived ease-of-use (PEOU). In the use of TAM, PU measures the extent to which users trust the
technology used to improve their work, and PEOU measures the extent to which users feel confident that it will be easy to
use the technology. TAM testing is also carried out by applying the likert scale for each question, which is worth 1
left to right. The research of Jamer R Lewis
format by determining the amount of direction. The higher the result from left to right, the better it will be.
RESULT AND DISCUSSION
This research evaluated the use of E-CRM produced by Odoo, where MSMEs with conventional business processes can
facilitate company and employee performance in managing customer relationships.
Fig1.
International Journal of Trend in Scientific Research and Development (IJTSRD) @ www.ijtsrd.com
30346 | Volume – 4 | Issue – 3 | March-April
Literature review contains supporting theories in the research to be conducted. These theories include MSMEs, E
Scale Enterprises (MSMEs)
According to the Law of the Republic of Indonesia Number 20 Year 2008 Concerning Micro, Small and Medium Scale
Enterprises Paragraph 6 [8], can be described as follows:
than Rp 50,000,000 (fifty million rupiahs) excluding land and buildings for business
premises; or Having annual sales of no more than Rp.300,000,000.00 (three hundred million rupiahs).
Criteria for Small Business are as follows:
Having a net asset of more than Rp 50,000,000 (fifty million rupiahs) up to a maximum of Rp 500,000,000.00 (five
hundred million rupiahs) excluding land and buildings for business premises; or Having annual sales of more than Rp.
red million rupiahs) up to a maximum of Rp. 2,500,000,000.00 (two billion five hundred
Criteria for Medium Business are as follows:
Having a net asset of more than Rp.500,000,000.00 (five hundred million rupiahs) up to a maximum of
Rp10,000,000,000.00 (ten billion rupiahs) excluding land and buildings for business premises; or Having annual sales of
more than Rp. 2,500,000,000.00 (two billion five hundred million rupiahs) up to a maximum of Rp 50,000,000,000.00
Electronic Customer Relationship Management (E-CRM)
In general, CRM is a tool needed to quickly gather relevant data and identify the most valuable customers from time to
mer management carried out by the use of information technology. E
companies to obtain and store customers' data, as well as to conduct two-way relationships. Until today, E
already developed with an emphasis on changing policies and procedures, which designed to increase sales and customer
Odoo is an ERP application that is open source and fully integrated (Terrminanto). Odoo Software contains all ERP
concepts, including Marketing & Sale (M / S), Accounting & Finance (AF), Supply Chain Management (SCM) and
CRM is a part of Odoo that is included in the concept of Marketing
& Sale, which has the function of managing data and customers’ relationships with the company
Technology Acceptance Model (TAM)
ed usefulness is done by many methods; one of the most influential is the Technology
. According to TAM, the main factor that led to the intention to use technology is perc
use (PEOU). In the use of TAM, PU measures the extent to which users trust the
technology used to improve their work, and PEOU measures the extent to which users feel confident that it will be easy to
carried out by applying the likert scale for each question, which is worth 1
left to right. The research of Jamer R Lewis [9] discussed assessing the possibility of technology acceptance using item
the amount of direction. The higher the result from left to right, the better it will be.
CRM produced by Odoo, where MSMEs with conventional business processes can
employee performance in managing customer relationships.
. The Display of the CRM module on Odoo
www.ijtsrd.com eISSN: 2456-6470
April 2020 Page 259
Literature review contains supporting theories in the research to be conducted. These theories include MSMEs, E-CRM,
According to the Law of the Republic of Indonesia Number 20 Year 2008 Concerning Micro, Small and Medium Scale
than Rp 50,000,000 (fifty million rupiahs) excluding land and buildings for business
premises; or Having annual sales of no more than Rp.300,000,000.00 (three hundred million rupiahs).
Having a net asset of more than Rp 50,000,000 (fifty million rupiahs) up to a maximum of Rp 500,000,000.00 (five
hundred million rupiahs) excluding land and buildings for business premises; or Having annual sales of more than Rp.
red million rupiahs) up to a maximum of Rp. 2,500,000,000.00 (two billion five hundred
(five hundred million rupiahs) up to a maximum of
Rp10,000,000,000.00 (ten billion rupiahs) excluding land and buildings for business premises; or Having annual sales of
imum of Rp 50,000,000,000.00
In general, CRM is a tool needed to quickly gather relevant data and identify the most valuable customers from time to
mer management carried out by the use of information technology. E-CRM also helps
way relationships. Until today, E-CRM has
procedures, which designed to increase sales and customer
Odoo is an ERP application that is open source and fully integrated (Terrminanto). Odoo Software contains all ERP
concepts, including Marketing & Sale (M / S), Accounting & Finance (AF), Supply Chain Management (SCM) and Human
& Sale, which has the function of managing data and customers’ relationships with the company [7].
ed usefulness is done by many methods; one of the most influential is the Technology
. According to TAM, the main factor that led to the intention to use technology is perceived
use (PEOU). In the use of TAM, PU measures the extent to which users trust the
technology used to improve their work, and PEOU measures the extent to which users feel confident that it will be easy to
carried out by applying the likert scale for each question, which is worth 1-5; from
discussed assessing the possibility of technology acceptance using item
the amount of direction. The higher the result from left to right, the better it will be.
CRM produced by Odoo, where MSMEs with conventional business processes can
4. International Journal of Trend in Scientific Research and Development (IJTSRD) @ www.ijtsrd.com eISSN: 2456-6470
@ IJTSRD | Unique Paper ID – IJTSRD30346 | Volume – 4 | Issue – 3 | March-April 2020 Page 260
Customer Relationship Management on Odoo is a module intended for customer relationship management. The company
can see the opportunity for sales, manage it into several stages, and analyze sales results. The CRM module also has a
calendar feature that helps companies to determine the schedule of meetings with potential customers. This Odoo CRM
module is integrated online and offline. The Customer Relationship Management module has several sections including
Leads, Pipeline, and Quotations. Leads is the process where companies collect relevant data about potential customers that
provide profits to the company and make them a regular customer of the company. Pipeline is a collection of activities
conducted by a company to its customers; such as bid requests, bids received by the company, bids that are being worked
on and offers which have been completed.
1. Questionnaire Testing
Based on the results of the questionnaire distributed to 20 people with a statement consisting of PEOU and PU - covering
18 questions; the following validity test results were obtained.
Fig2. The Display of the Correlation of Questionnaire Result
5. International Journal of Trend in Scientific Research and Development (IJTSRD)
@ IJTSRD | Unique Paper ID – IJTSRD30346
Based on the formula, it is known that r table is 0.444. From here, it can be seen that all answers to the questionnaire are
valid; where the biggest calculation result is 0.927, wh
calculation of the value of r.
After the validity test is conducted, the next step is the reliability test
the value is greater than 0.6, then it is considered reliable. The reliability test results are as follows
The answer to the questionnaire is 0.905. It can be said that the questionnaire can be trusted.
2. Descriptive Testing
Based on the questionnaire; it gives a result of a percentage of each aspect by using the following formula.
Information:
Y = Percentage value
P = The number of respondents' answers per variable
Q = The number of respondents
R = The number of questions
Item PUS
1
2
3
4
5
6
Amount
%
Table
Item PEOU
1
2
3
4
5
6
Jumlah
%
Based on the answers from respondents, it can be seen
that for the perceived ease-of-use, the respondent gives
the highest average percentage of 48.33%; which means
that the respondent considers that Odoo-
easy to use. While for the perceived
percentage is 53.33%, which means that Odoo
CRM is considered useful in its use.
CONCLUSION
The respondents' perceived ease-of-use gave the highest
average percentage of 48.33% "agree", which means that
International Journal of Trend in Scientific Research and Development (IJTSRD) @ www.ijtsrd.com
30346 | Volume – 4 | Issue – 3 | March-April
Based on the formula, it is known that r table is 0.444. From here, it can be seen that all answers to the questionnaire are
valid; where the biggest calculation result is 0.927, while the smallest is 0.427. This value is greater than the result of the
After the validity test is conducted, the next step is the reliability test - which is based on the value of Cronbach's alpha; if
han 0.6, then it is considered reliable. The reliability test results are as follows
Fig3. Reliability Test Results
The answer to the questionnaire is 0.905. It can be said that the questionnaire can be trusted.
the questionnaire; it gives a result of a percentage of each aspect by using the following formula.
𝑌 =
𝑃 × 100
𝑄 × 𝑅
The number of respondents' answers per variable
Table2. Recapitulation of PU Value
1 2 3 4 5 Amount
0 0 0 11 9 20
0 0 0 9 11 20
0 0 4 8 8 20
0 0 1 8 11 20
0 0 1 9 10 20
0 0 4 7 9 20
0 0 10 52 58 120
0 0 8,33 43,33 48,33 91,67
Table3. Recapitulation of PEOU Value
1 2 3 4 5 Amount
0 0 0 15 5 20
0 0 0 11 9 20
0 0 0 9 11 20
0 0 0 9 11 20
0 0 0 11 9 20
0 0 0 9 11 20
0 0 0 64 56 120
0 0 0 53,33 46,67 100
Based on the answers from respondents, it can be seen
use, the respondent gives
the highest average percentage of 48.33%; which means
-based E-CRM is
usefulness, the
percentage is 53.33%, which means that Odoo-based E-
use gave the highest
average percentage of 48.33% "agree", which means that
the respondents considered
easy to use - while for the perceived usefulness, the
percentage is 53.33% "strongly agree", which means that
Odoo-based E-CRM is considered useful in its use. Odoo
based E-CRM is considered very helpful for companies to
manage relationships with their customers. For future
researches, it is expected to evaluate in terms of the
security of open source applications for the E
as well as integration with other parts of the company
such as accounting, production, and inventory
www.ijtsrd.com eISSN: 2456-6470
April 2020 Page 261
Based on the formula, it is known that r table is 0.444. From here, it can be seen that all answers to the questionnaire are
ile the smallest is 0.427. This value is greater than the result of the
which is based on the value of Cronbach's alpha; if
han 0.6, then it is considered reliable. The reliability test results are as follows figure 3.
The answer to the questionnaire is 0.905. It can be said that the questionnaire can be trusted.
the questionnaire; it gives a result of a percentage of each aspect by using the following formula.
Amount
the respondents considered that Odoo-based E-CRM is
while for the perceived usefulness, the
percentage is 53.33% "strongly agree", which means that
CRM is considered useful in its use. Odoo-
CRM is considered very helpful for companies to
ationships with their customers. For future
researches, it is expected to evaluate in terms of the
open source applications for the E-CRM used,
as well as integration with other parts of the company
such as accounting, production, and inventory.
6. International Journal of Trend in Scientific Research and Development (IJTSRD) @ www.ijtsrd.com eISSN: 2456-6470
@ IJTSRD | Unique Paper ID – IJTSRD30346 | Volume – 4 | Issue – 3 | March-April 2020 Page 262
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