This document discusses trust and inspiration in leadership. It defines trust as a firm belief that someone or something can be relied upon. There are different levels of trust, from healthy and responsible to excessive or paranoid. The document also discusses the importance of inspiration in leadership and what qualities inspire people, such as being positive and making others feel valued. A survey found that the quality most desired in a leader is being inspirational. The document considers what it means to be inspirational and the skills needed to engage and inspire project teams.

1. Presented by
Mark Sharratt

2. What Is Trust?
Trust: A firm belief that a person
or thing can be relied upon

3. Defining Trust
Healthy
Trust
Naïve
and
Gullible
Excessive Trust Excessive DistrustResponsible
Suspicious
and
Paranoid

4. Trust
CredibilityRespect
The TCR Connection

5. What is the Impact of Trust?
Healthy
Trust
Naïve
and
Gullible
Excessive Trust Excessive DistrustResponsible
Suspicious
and
Paranoid

6. Creating Engaged Project Teams

7. The Role of Project
& Programme Leaders

9. In a UK Survey by the DTI, 1500 professionals were
asked what they would most like to see in a leader.
The most popular answer, mentioned by 55% of
them was…
Source DTI 2008

10. The same group were asked if they
would describe their current leader as
inspirational,
Source DTI 2008

12. Think of a person, who you have
known, that you would describe as
INSPIRATIONAL:
Now consider, what was it about them
that inspired you?
How did they make YOU feel?
Inspiration—What Is It?

13. What qualities,
skills and
abilities do we
need to engage
& inspire our
project teams?

15.
Having
a
posi+ve
can
do
a/tude

16. Don’t criticise, condemn or complain
Give honest, sincere appreciation
Create in the other person an eager want
Become genuinely interested in them
Smile
Remember and use their names
Be a good listener
Talk in terms of their interests
Make people feel valued and important,
and do it sincerely

17. Presented by
Mark Sharratt