Exceptional Technology Solutions (ETS) is a full-service IT solutions company that employs certified engineers and technicians. ETS offers a range of managed IT services including backup and disaster recovery, security, desktop, mail, and server solutions. ETS also provides professional services such as onsite support, project management, CTO services, equipment repair, and installations.

1. Exceptional Technology Solutions, LLC
Your technology… done right!!!

2. About ETS
Exceptional Technology Solutions, LLC is a full service IT Solutions company
We are the first responders to cyber attacks, hardware and software issues, as well as
end-user issues within the computer and network environments of our clients. ETS
can handle any computer, network, server, desktop or security issue.
ETS employs some of the best, most certified engineers and technicians in the area.

3. Technical Certifications
•Microsoft Certified Systems Engineer
•Microsoft Certified Desktop Technician
•Microsoft Certified Professional
•MCSE with Exchange
•MCSE with Security
•Cisco Certified Network Associate
•CompTia A+
•Network+
•Security+
•Server+
•Comptia CWNA
•Verde Certified Engineer
•Watchguard Certified Systems Professional
•Watchguard Certified XCS Professional
•VMWare Certified Professional
•VMWare Certified Professional
•VMWare Certified Technical Professional
•VMWare Certified Sales Professional
•Dell Certified Solutions Provider in Managed Services
•Dell Certified Desktop Professional

4. Process
1. We will discuss the issues in your company and the various services provided by
ETS.
2. A technician will come in to perform a technology assessment.
3. A quote will be prepared based on your needs and the assessment.
4. I will deliver the quote in a timely manner and we will move on with the deal if you
accept the quote.

5. A holistic approach to IT management.
DNACloud

6. DNACloud Backup
All backups monitored 24/7/365 for consistency.
All support included in monthly fees.
Complete backup & disaster recovery planning.
Multiple pay options: fixed price or pay as you go.
Never a long term contract.
Secure 128 bit or 192 bit AES encryption.
All of our technicians are TLETS/CJIS approved through CJIS.
All data backed up to ETS secure facility.

7. DNACloud Security
DNACloud Security is a multi-faceted approach to Information Security.
• Managed Firewall
• Managed Anti-Virus
• 2 Factor Authentication

8. DNACloud Desktop
DNACloud Desktop is designed for users on the go. A secure, affordable, dynamic
hosted desktop solution designed for environments from SMB to large Enterprise.
DNACloud reduces the risk of data loss and cost of deploying desktops while drastically
reducing roll out time.
• Access your desktop on any computer
• No hardware to buy
• Fixed Per User Pricing
• No long term contracts
• Your choice of OS, Windows XP, 7, 8, Linux or Server Remote Desktop Session
• Service Level Agreement and all support included

9. DNACloud Mail
DNACloud Mail is the best of breed offering for Managed Email Services. Employing the
Microsoft Exchange 2013 platform our clients get the latest in email technology for extremely
competitive pricing.
• Advanced Security
• Outlook Web App
• Mobile Email with Exchange ActiveSync
• Email Archiving
• Mailbox Resiliency
• Information Protection and Control
• Advanced Management Tools
• No Long Term Contracts
• Hosted in ETS secure facility
• Secured by Watchguard’s latest firewall and SpamBlocker technology

10. DNACloud Server
DNACloud Server is designed to provide from one to several servers dedicated and
configured to your needs. With ETS DNACloud Server, you have the power to run the
software you need in an extremely powerful environment while having a team is IT
experts at your disposal manage your cloud environment.
• Completely managed solution.
• Provisioning is fast; your instance can be ready for login in as little as 30 minutes.
• Monthly rates with no long-term commitment
• Fully supported by our in-house data center experts.
• Completely customizable
• Never a Long Term Contract
• Fixed Price
• Service Level Agreement and all support included.

11. DNACloud Netmanage
With DNACloud NetManage you can rest assured that your business has "proactive, always on" protection.
DNACloud NetManage is automated, verified and works when you work to ensure that your computers, servers
and network are up to date and secure. We apply all the necessary security and application patches and updates
on an hourly, daily, weekly and monthly basis.
• Anti-Virus Software (includes software and monitoring)
• Anti-Malware Software (includes software and monitoring)
• Anti-Spyware Software (includes software and monitoring)
• Complete Microsoft Security Patching and Updating
• Total Systems Administration
• Complete Server Monitoring (Monitor for critical services, up/down, security)
• Complete Desktop Monitoring (Monitor for critical services, security)
• System Cleanup (Temp Internet File, Cookies, Disk management and monitoring)
• Asset and Inventory of entire network
• Support - Discounted and Unlimited, Remote and Onsite Support

12. Professional Services

13. Onsite Services
• Hardware Installation or replacement
• Software Installation
• Implementation of Network Infrastructure
(routers, switches)
• Operating System Installation / Reinstallation
• LAN Construction
• Structured Cabling
• WAN/MAN Construction
• VPN Implementation
• Telco/ISP Installation and Implementation
• LAN (Local Area Network) design,
implementation and maintenance
• Server integration, upgrades and migrations
• Implementation of Network Infrastructure
(routers, switches)
• Virus, Spyware, Malware Removal
• WAN connectivity (branch office connectivity
via DSL/CABLE/T1 or VPN)
• Broadband and Telco Line management
(DSL, Cable, ISDN, T1, Fractional T, Frame
Relay)
• Desktop Rollouts and Deployments
• Category 5e Data Cable Installation
• Consultation Services

14. Project Management
Planning - We will plan the project to your specifications making sure everything
is in place before rollout.
Analysis - We analyze all project plans before execution to ensure maximum
viability.
Execute - We will execute the stated plan on time, in budget.
A few examples of IT projects include:
• BDR (Backup/Disaster recovery) Planning and Implementation
• Office Relocations
• New Site Setup
• Network Overhaul
• Software Upgrades
• Security Audits

15. CTO Services
Clients enrolled in ETS Chief Technology Services are assigned a Chief Technology Officer (CTO) whose
priority is to keep their business on the fast track to success.
CTO Services include:
• Current Technology Assessment
• Business Objectives Meeting
• Quarterly Service Review
• Annual Service Review
• Backup Review
• Sensitive Data Review
• Hardware Lifecycle Review
• Annual Plan
• Quarterly External Security Review
• Business Continuity Planning

16. Benchwork
ETS has a full service repair lab built specifically to service computers, laptops, servers and most other IT
appliances. Services include but are not limited to:
• Servers, PC’s, Laptops, Firewalls, Routers and Switches repair
• Microsoft Windows XP Pro Desktop Operating Systems installation and repair
• Microsoft Office 2000, 2003 and 2007 installation and repair
• Microsoft Windows Server 2003 and Small Business Server 2003 installation and repair
• Microsoft Exchange Server 2003, 2007 and 2010 installation and repair
• Microsoft SQL Server 2000 and 2005 installation and repair
• Server build and customization
• Desktop and Laptop build and customization
• Firewall build and customization
• Upgrades to all major systems
• Drop off service for all major manufacturers or PC's, Laptops and Servers

17. Thank you for your time today.
Exceptional Technology Solutions, LLC
419 Rice Road
Tyler, Texas 75703
903 509 0008
www.etstexas.com