- The document is a letter from Wynand Visagie, the founder and director of Etiket Guru Training Company, to a hospitality manager about their staff training services. - Etiket Guru provides various training courses from 1-2 days for different hospitality departments to develop staff skills and maintain high service standards. - Their trainings focus on both theory and individualized sessions, with trainers spending time assessing each trainee's strengths, weaknesses, and development needs.