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LEADERSHIP IN THE HOSPITALITY
AND TOURISM INDUSTRY
TECHNIQUES IN PROFESSIONAL
DEVELOPMENT STAGE II:
.
GROUP DYNAMICS
 A group is defined as two or more individuals
interacting and interdependent, who have come together
to achieve particular objects.
 Group dynamics is concerned with the interactions
of forces among group members in a social
situation.
 Group dynamics refers to the attitudinal and
behavioral characteristics of a group.
 Security
 Status
 Self-esteem
 Affiliation
 Power
 Goal Achievement
FORMAL GROUP
A designated work group defined by the organization’s
structure.
INFORMAL GROUP
A group that is neither formally structured nor
organizationally determined; It appears in response to the
need for social contact.
 The model of group development was first proposed by Bruce
Tuckman in 1965.
He maintained that these phases are all necessary in order for:
 for growth
 to face up to challenges
 to tackle problems
 to find solutions
 to plan work
 and to deliver results.
 Stage I – Forming
 Stage II – Storming
 Stage III – Norming
 Stage IV – Performing
 Stage V - Adjourning
Four different aspects of group structure are:
 Norms
 Roles
 Status
 Cohesiveness
 Set of beliefs, feelings, and attitudes commonly
shared by group members. These are also referred
to as rules or standards of behaviour that apply to
group members. Norms serve three functions
namely
 Predictive, Rational and Control
 various Role played by group members.
Role Perception-An individual is expected to behave according
to his own perception in the group.
Role Expectation-It is defined as how others believe one should
behave in a given situation.
 a socially defined position or rank given to groups
or group members by others.
 Group Cohesiveness is the ability to think and act
‘as one’ if the group is physically together or not.
 According to Stephen P. Robbins, “Group
cohesiveness is the degree to which members are to
each other and are motivated to stay in the group”.
High Cohesiveness
 Unity
 Interactive
 Positive Feelings
 Ability to Cope with Problems
 More Productive
Low Cohesiveness
 Negative Feelings
 More Problems
 Less Product

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ethics-bshm2.pptx

  • 1. LEADERSHIP IN THE HOSPITALITY AND TOURISM INDUSTRY TECHNIQUES IN PROFESSIONAL DEVELOPMENT STAGE II:
  • 3.  A group is defined as two or more individuals interacting and interdependent, who have come together to achieve particular objects.
  • 4.  Group dynamics is concerned with the interactions of forces among group members in a social situation.  Group dynamics refers to the attitudinal and behavioral characteristics of a group.
  • 5.  Security  Status  Self-esteem  Affiliation  Power  Goal Achievement
  • 6. FORMAL GROUP A designated work group defined by the organization’s structure. INFORMAL GROUP A group that is neither formally structured nor organizationally determined; It appears in response to the need for social contact.
  • 7.  The model of group development was first proposed by Bruce Tuckman in 1965. He maintained that these phases are all necessary in order for:  for growth  to face up to challenges  to tackle problems  to find solutions  to plan work  and to deliver results.
  • 8.  Stage I – Forming  Stage II – Storming  Stage III – Norming  Stage IV – Performing  Stage V - Adjourning
  • 9. Four different aspects of group structure are:  Norms  Roles  Status  Cohesiveness
  • 10.  Set of beliefs, feelings, and attitudes commonly shared by group members. These are also referred to as rules or standards of behaviour that apply to group members. Norms serve three functions namely  Predictive, Rational and Control
  • 11.  various Role played by group members. Role Perception-An individual is expected to behave according to his own perception in the group. Role Expectation-It is defined as how others believe one should behave in a given situation.
  • 12.  a socially defined position or rank given to groups or group members by others.
  • 13.  Group Cohesiveness is the ability to think and act ‘as one’ if the group is physically together or not.  According to Stephen P. Robbins, “Group cohesiveness is the degree to which members are to each other and are motivated to stay in the group”.
  • 14. High Cohesiveness  Unity  Interactive  Positive Feelings  Ability to Cope with Problems  More Productive Low Cohesiveness  Negative Feelings  More Problems  Less Product