This document discusses key aspects of digital strategy for making decisions amid disruption. It emphasizes integrating customer experiences across channels through technical integration to realize economies of experience. The digital strategy should evolve based on feedback to benefit from disruption. Success is measured by customer experience orchestration, branding, and an omni-channel experience delivered by an integrated technology stack without silos between teams.

1. Add Title footer here 1
Making decisions
in the midst of
disruption

2. #3
The mantra of Digital Strategy
INTEGRATIONORCHESTRATION EVOLUTION

3. Orchestration -
Orchestration_

5. Differentiation comes from
orchestrating experiences
around customers
#1#1

6. -
Integration_

7. Thank you

8. Realising the
economies of
experience relies on
technical integration
#2
#2#2

9. -
Evolution_

10. 10

11. Decision making can benefit
from disruption. Your strategy
should evolve through
feedback.
#3
#3#3

12. #3
#3
Customer first; technology next

13. SERVICE
DESIGN
ANALYTICS
& BIG DATA
EXPERIENCE
DRIVEN
ECOMMERCE
OMNI
CHANNEL
CUSTOMMER
RESPONSIVE
PLATFORM
How do you measure the
success or failure?
Branding
Customer experience
orchestration
Technology stack selection
No silo team
Omni channel experience

14. #3
The engine of Digital Strategy

15. Digital Integrated Channels - 360o Approach

16. #3The energy boasters for your
business team

17. Hello! We are Valtech.