Erin K. McNamara has over 20 years of experience in sales, account management, quality assurance, and administrative roles in the healthcare industry. She currently works as a Licensing and Commissions Representative at UnitedHealthOne, where she provides sales support and manages commission payments. Previously, she held roles such as Quality Assurance Auditor at Covance Laboratories, Account Manager at various healthcare companies, and Sales and Service Representative at an insurance company. Erin has a B.A. in Merchandising/Business and various healthcare certifications. She volunteers with organizations like the American Red Cross and Goodwill.

1. EMK Erin K. McNamara
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402 Saratoga St ▪ Green Bay, WI 54303 ▪ (920) 764-0772 ▪ mcgrayghost@gmail.com
OBJECTIVE
To bring my skills to a company where I can play an integral role within my position and the
company.
EXPERIENCE
Licensing and Commissions Representative
UnitedHealthOne
October 2014 - Current
▪ Provide sales support and administrative services to sales producers, Agents, field
marketing organizations, and independent contract agents.
▪ Manage administrative aspects of commission payments such as routine tracking,
reporting, and troubleshooting issues relative to missing or disputed payments.
▪ Data entry, tracking, and updating of producer credentials ensuring processing
adheres to company laws and state guidelines
Quality Assurance Auditor
April 2008 – September 2011
Covance Laboratories Incorporated
▪ Audit Pharmacokinetic and Toxicokinetic (PKTK) inspection reports to internal SOP’s,
Regulations, and Clients Protocols.
▪ Coordinate with scientific staff, management, and PKTK team for any follow up queries
from the client, changes, or issues.
Account Management
May 2004 – April 2008
Covance Laboratories Incorporated
▪ Acct Management of 90 + clients and three premier clients.
▪ Prepare and send daily reports: Invoicing and raw data to clients.
▪ Communicates necessary information for special projects, Critical, or Chain of Custody
samples.
Credentialing Specialist
University of Wisconsin Medical Foundation
January 2003-April 2004
▪ Conduct reimbursement credentialing to ensure all providers, physicians and mid-level
providers, are credentialed on a timely basis.
Client Service Manager

2. BISYS, Insurance Services
July 2000-June 2002
▪ Managed client services personnel of up to 25 employees
▪ Accountable for professional relationship with two national accounts and over 8,000
individual and general agency accounts.
▪ Coordinated all aspects of life Insurance applications including contracts, licensing, customer
service, health and financial requirements as well as underwriting and problem cases.
▪ Evaluated and implemented policy and procedure changes for process improvements.
▪ Established standards of operations and developed metrics to support monthly
benchmarking as well as identify performance issues.
Large Group Sales and Service Representative
Physicians Plus Insurance Corporation
November 1998 – July 2000
▪ Account management and sales of large groups (51+) incorporating Physicians Plus and
Wausau Insurance companies products and services. Result: Retention of over 95% of
managed large group accounts.
▪ Briefed and resolved employer issues, interpreted and negotiated employer/union
contracts, and negotiated proposals and renewals including the State and Federal
account.
▪ Coordinated state and federal benefits meetings and attended quarterly seminars to
interpret new regulations or requirements and educate internal staff and accounts.
▪ Evaluated employer utilization for risk and justified renewal increase for retention
purposes and profit.
Sales and Marketing Representative
EPIC Life Insurance Company
June 1998-November 1998
▪ Evaluated, recommended and coordinated necessary changes to the marketing material
portfolio.
▪ Educated internal and external staff on new products and services.
▪ Managed new business flow while communicating issues and underwriting decisions to
producing agents.
▪ Researched and developed a self funded marketing portfolio for increased sales and to
educate internal and external employees.
Workman’s Compensation Representative
Sentry Insurance
August 1997-May 1998
▪ Investigate medical and indemnity claims for compensability and settle claims in an
equitable manner serving the interests of the company, policyholder and claimant.
▪ Diagnose pertinent information through communication and review of daily mail,
medical records, physician statements, medical bills, state forms and attorney letters.

3. Coordinator, Self-Funded and Fully Insured Plan Changer, Account
Specialist, Administrative Analyst
American Medical Security
August 1994 - August 1997
▪ Created and underwrote self-funded and fully insured benefit plans to meet the
specific needs of the employer that also complied with company guidelines and state
and federal (ERISA) regulations.
▪ Counseled and administered various federal regulations - COBRA, FMLA,
HIPPA
▪ Analyzed monthly and annual reports to secure efficient utilization and
administration of employer benefits.
▪ Administered over 7,000 accounts including account balancing of premiums.
▪ Proposed and initiated guideline enhancements to improve daily process activities
which resulted in a more efficiently aligned system for the company and 25% in
qualified processing time.
▪ Managed a case load of large group accounts which entailed the monthly billing and
administrative changes for medical, dental, life and disability.
EDUCATION and TRAINING
▪ B.A. Merchandising/Business, UW Stevens Point (1990)
▪ Certified Nursing Assistant (NWTC, Green Bay, WI (2014)
▪ Extensive Medical Terminology
▪ Life and Health Insurance License (WI, 1998 - 2002)
▪ Continuing Education Seminars
▪ CPR Certified (Jan 2014) American Heart Association
▪ Six Sigma
VOLUNTEER/COMMUNITY
▪ American Red Cross and Goodwill donor
▪ Holiday Gift program for Families
▪ Coats for Kids
▪ Annual gift of money to Juvenile Diabetes Foundation, Kidney Foundation,
and Parkinson’s Foundation