My presentation on Enterprise Social Media as a hidden treasure on #socbiz12 on May 15th in Rotterdam (socbiz.nl). Since the ROI (both direct cost savings as cognitive surplus) are rather obvious.
The ROI of UX Research - Featuring Susan Weinshenk of The Team WUserZoom
In this webinar on-demand Dr. Susan Weinschenk will share not only the basic methods of discussing and calculating ROI, but also some new techniques based on behavioral economics.
You will learn:
- How to determine the best way to talk about ROI depending on who you are talking to
- Typical and powerful ROI indices
- Basic and not so basic calculations of ROI you can apply to your project
Digital Disruption: Big Bad Wolf or Fairy Godmother?Acquia
Whether you want to call it digital disruption, transformation, evolution or darwinism, everyone is looking to 'go digital' in one way or another. But what does this really mean?
While keeping your organization up-to-date with digital trends is crucial for success and survival, there are a number of threats, requirements and elements to consider before diving into the digital deep end.
This webinar will explore the recent history of digital and how it has evolved the landscape we live and work in today. We will discuss what analysts and consultancy firms are saying about how to position digital within your organization and develop a strategic roadmap.
You will learn:
How to put together a digital framework to guide your strategy
The importance of keeping the customer experience as a top priority
Real world examples of creating and implementing personalized customer experiences on digital platforms
Chris Day presents at 1st ASCII MSP event of 2016 in San Marcos, TX. Presentation covers the value of great documentation and process and in-depth ROI review.
The ROI of UX Research - Featuring Susan Weinshenk of The Team WUserZoom
In this webinar on-demand Dr. Susan Weinschenk will share not only the basic methods of discussing and calculating ROI, but also some new techniques based on behavioral economics.
You will learn:
- How to determine the best way to talk about ROI depending on who you are talking to
- Typical and powerful ROI indices
- Basic and not so basic calculations of ROI you can apply to your project
Digital Disruption: Big Bad Wolf or Fairy Godmother?Acquia
Whether you want to call it digital disruption, transformation, evolution or darwinism, everyone is looking to 'go digital' in one way or another. But what does this really mean?
While keeping your organization up-to-date with digital trends is crucial for success and survival, there are a number of threats, requirements and elements to consider before diving into the digital deep end.
This webinar will explore the recent history of digital and how it has evolved the landscape we live and work in today. We will discuss what analysts and consultancy firms are saying about how to position digital within your organization and develop a strategic roadmap.
You will learn:
How to put together a digital framework to guide your strategy
The importance of keeping the customer experience as a top priority
Real world examples of creating and implementing personalized customer experiences on digital platforms
Chris Day presents at 1st ASCII MSP event of 2016 in San Marcos, TX. Presentation covers the value of great documentation and process and in-depth ROI review.
Making the business case for your intranetSam Marshall
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Slides from a workshop given for Ark Group. If you'd like a similar in-house session or help on this topic please contact sam@clearboxconsulting.co.uk
* What a business case looks like
* Understanding who you're trying to influence
* The benefits of an intranet
* Assessing options, priorities and costs
* Identifying risks
* ROI and why it can be a red herring
* Representing intangible benefits
* The case for re-launches or intranet consolidation
Chris Day, CEO of IT Glue, presents on the value of process and documentation to MSPs. This was presented at the Robin Robins Producers Club in Nashville, TN on Feb 12th 2016.
Chris Day presented in Nashville, TN at the first Producers Club event of the year. This presentation focuses on one of the MSP industries greatest problems: process. Learn how documentation can enable better process & help deliver better results to bottom line.
Green Business practices, for small and medium businesses. Lets hope some companies at least follow it, and if they do we will be able to save our planet.
The reliance on manual tasks by the agents in the contact centre has a big impact on data accuracy, customer satisfaction and agent retention. This cost is often underestimated, while the cost of automating these tasks is often greatly exaggerated.
VWork: Measuring the benefits of agility at workRegus
Given at WorkTech New York on May 18, 2011 by Bob Gaudreau, Executive Vice-President Sales & Marketing at Regus.
Read the full report: http://slidesha.re/jG2yQM
About Regus: http://www.regus.com/?utm_campaign=slideshare
Digital Employee Experience Breakfast - 21st March MelbourneSquiz
A great digital employee experience provides many benefits such as improved productivity, higher employee retention rates and technology that adapts to each workforce. However, making this a reality is easier said than done.
This presentation covers:
How increasing employee digital literacy helps organisations to remain competitive, up skill their workforce for the future and incorporate new technologies into the organisation
The benefits of allowing employees to choose the way they work with technology, resulting in employee acquisition, satisfaction and retention
How the digital employee experience impacts the customer experience
The importance of a digital workplace to foster employee collaboration and engagement, make searching for people and files easy, while integrating with existing internal systems
Let real people be your brand’s Social Media activityRick Mans
If you haven’t done so already, there is no reason to invest big time in starting up a corporate social media channel. Of course, it is a hygiene measure to have a corporate social media account though will this be your tactic that makes the biggest impact? I don’t think so. Full voice over for the presentation available on http://dontmindrick.com/socialmedia/employee-advocacy-brand-social-media-activity
Presentation to explain the value of Enterprise Social Networking for Business Analysts personally and for their organisation in general. All a high level explanation on how to make it work.
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Similar to Enterprise Social Media – The hidden treasure #socbiz2012
Making the business case for your intranetSam Marshall
How to make a winning business case for your intranet.
Slides from a workshop given for Ark Group. If you'd like a similar in-house session or help on this topic please contact sam@clearboxconsulting.co.uk
* What a business case looks like
* Understanding who you're trying to influence
* The benefits of an intranet
* Assessing options, priorities and costs
* Identifying risks
* ROI and why it can be a red herring
* Representing intangible benefits
* The case for re-launches or intranet consolidation
Chris Day, CEO of IT Glue, presents on the value of process and documentation to MSPs. This was presented at the Robin Robins Producers Club in Nashville, TN on Feb 12th 2016.
Chris Day presented in Nashville, TN at the first Producers Club event of the year. This presentation focuses on one of the MSP industries greatest problems: process. Learn how documentation can enable better process & help deliver better results to bottom line.
Green Business practices, for small and medium businesses. Lets hope some companies at least follow it, and if they do we will be able to save our planet.
The reliance on manual tasks by the agents in the contact centre has a big impact on data accuracy, customer satisfaction and agent retention. This cost is often underestimated, while the cost of automating these tasks is often greatly exaggerated.
VWork: Measuring the benefits of agility at workRegus
Given at WorkTech New York on May 18, 2011 by Bob Gaudreau, Executive Vice-President Sales & Marketing at Regus.
Read the full report: http://slidesha.re/jG2yQM
About Regus: http://www.regus.com/?utm_campaign=slideshare
Digital Employee Experience Breakfast - 21st March MelbourneSquiz
A great digital employee experience provides many benefits such as improved productivity, higher employee retention rates and technology that adapts to each workforce. However, making this a reality is easier said than done.
This presentation covers:
How increasing employee digital literacy helps organisations to remain competitive, up skill their workforce for the future and incorporate new technologies into the organisation
The benefits of allowing employees to choose the way they work with technology, resulting in employee acquisition, satisfaction and retention
How the digital employee experience impacts the customer experience
The importance of a digital workplace to foster employee collaboration and engagement, make searching for people and files easy, while integrating with existing internal systems
Let real people be your brand’s Social Media activityRick Mans
If you haven’t done so already, there is no reason to invest big time in starting up a corporate social media channel. Of course, it is a hygiene measure to have a corporate social media account though will this be your tactic that makes the biggest impact? I don’t think so. Full voice over for the presentation available on http://dontmindrick.com/socialmedia/employee-advocacy-brand-social-media-activity
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Through the looking glass - Using Social Analytics and BI to be a Smarter Soc...Rick Mans
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Stop running, start transforming your business.
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https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
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4. 2010 s
Social
2000 s Mobile
Revolution
1990 s Cloud
1980 s Desktop Computing
Client/Server Cloud
1970 s Mini Computing Computing
1960 s
Computing
Mainframe
Computing
Data Business Process Web Mobile Social
Management Logic Apps Automation Apps Apps Apps
Apps Apps
28. Key Finding: People Invest Their Time Differently
Transactional/Process
Leader/Executive People Manager Knowledge Worker
Execution Worker
New Employee Administrative Assistant Contributor Networker
Professional Track/SME Mobile Worker/Road Warrior
Relationship Management/Decision Making
Knowledge Work
Collaboration
Business Processes
68. Williamina Fleming (May 15, 1857 – May 21, 1911, standing) with her computers in the
astronomy department at Harvard in the late 1800s, hired to carry out the mathematical
calculations required to classify stars.
69. Social will be in every enterprise in the
upcoming 5 years
70. With or without you
Though with a solid and obvious
business case