Chris Day, CEO of IT Glue, presents on the value of process and documentation to MSPs. This was presented at the Robin Robins Producers Club in Nashville, TN on Feb 12th 2016.
Chris Day presents at the ASCII MSP event in Anaheim, CA. The presentation covers the value of great documentation and process, and in-depth ROI review.
Chris Day presents at 1st ASCII MSP event of 2016 in San Marcos, TX. Presentation covers the value of great documentation and process and in-depth ROI review.
If 'impact' equals 'engagement'..., there is a lot to fixTon Dobbe
This was the theme of a keynote presentation I did at the Unit4 Connect Conference in Singapore in August 2016. It challenges the audience around the topic how they add value in their job - and whether technology a help ... or a hinder. I showcased how software powered by artificial intelligence can make a big impact on productivity and engagement of employees.
Chris Day presents at the ASCII MSP event in Anaheim, CA. The presentation covers the value of great documentation and process, and in-depth ROI review.
Chris Day presents at 1st ASCII MSP event of 2016 in San Marcos, TX. Presentation covers the value of great documentation and process and in-depth ROI review.
If 'impact' equals 'engagement'..., there is a lot to fixTon Dobbe
This was the theme of a keynote presentation I did at the Unit4 Connect Conference in Singapore in August 2016. It challenges the audience around the topic how they add value in their job - and whether technology a help ... or a hinder. I showcased how software powered by artificial intelligence can make a big impact on productivity and engagement of employees.
Digital Employee Experience Breakfast - 15th May AdelaideSquiz
A great digital employee experience provides many benefits such as improved productivity, higher employee retention rates and technology that adapts to each workforce. However, making this a reality is easier said than done.
Learn about:
How increasing employee digital literacy helps organisations to remain competitive, up skill their workforce for the future and incorporate new technologies into the organisation.
The benefits of allowing employees to choose the way they work with technology, resulting in employee acquisition, satisfaction and retention.
How the digital employee experience impacts the customer experience.
The importance of a digital workplace to foster employee collaboration and engagement, make searching for people and files easy, while integrating with existing internal systems.
The ROI of UX Research - Featuring Susan Weinshenk of The Team WUserZoom
In this webinar on-demand Dr. Susan Weinschenk will share not only the basic methods of discussing and calculating ROI, but also some new techniques based on behavioral economics.
You will learn:
- How to determine the best way to talk about ROI depending on who you are talking to
- Typical and powerful ROI indices
- Basic and not so basic calculations of ROI you can apply to your project
Making the business case for your intranetSam Marshall
How to make a winning business case for your intranet.
Slides from a workshop given for Ark Group. If you'd like a similar in-house session or help on this topic please contact sam@clearboxconsulting.co.uk
* What a business case looks like
* Understanding who you're trying to influence
* The benefits of an intranet
* Assessing options, priorities and costs
* Identifying risks
* ROI and why it can be a red herring
* Representing intangible benefits
* The case for re-launches or intranet consolidation
How to Build a Great Cloud/SaaS Business Case Analysis for Technology InvestmentGotransverse
Shifting from a CAPEX to an OPEX model is one of the many potential benefits when considering cloud-based technology solutions. In this presentation, Drew Wright, co-founder of Technology Finance Partners and expert in ROI and SaaS pricing strategies, will help shed light on the economics of the cloud and provide insights into quantifying the financial benefits of smart technology investments.
Step by step, this presentation breaks down a few simple and critical metrics that should be of focus for creating agency growth. Using this model, you will have the opportunity to begin auditing your own agency to see how you stack up and to identify immediate opportunities for improvement. To help illustrate the model, we share the results of our latest research into agency productivity and profitability.
The cost of employee turnover is often discussed, but rarely acted upon. This presentation will give you tools to calculate it for your business, and how to improve.
Process Mapping is one of the most important lean tools in identifying wastes, spot on areas that need improvement, improve lead times, and develop a new standard.
As a student of the University of Washington I was instructed to present an evaluation project proposal for a MIS (Management of Information Systems) course.
Digital Employee Experience Breakfast - 15th May AdelaideSquiz
A great digital employee experience provides many benefits such as improved productivity, higher employee retention rates and technology that adapts to each workforce. However, making this a reality is easier said than done.
Learn about:
How increasing employee digital literacy helps organisations to remain competitive, up skill their workforce for the future and incorporate new technologies into the organisation.
The benefits of allowing employees to choose the way they work with technology, resulting in employee acquisition, satisfaction and retention.
How the digital employee experience impacts the customer experience.
The importance of a digital workplace to foster employee collaboration and engagement, make searching for people and files easy, while integrating with existing internal systems.
The ROI of UX Research - Featuring Susan Weinshenk of The Team WUserZoom
In this webinar on-demand Dr. Susan Weinschenk will share not only the basic methods of discussing and calculating ROI, but also some new techniques based on behavioral economics.
You will learn:
- How to determine the best way to talk about ROI depending on who you are talking to
- Typical and powerful ROI indices
- Basic and not so basic calculations of ROI you can apply to your project
Making the business case for your intranetSam Marshall
How to make a winning business case for your intranet.
Slides from a workshop given for Ark Group. If you'd like a similar in-house session or help on this topic please contact sam@clearboxconsulting.co.uk
* What a business case looks like
* Understanding who you're trying to influence
* The benefits of an intranet
* Assessing options, priorities and costs
* Identifying risks
* ROI and why it can be a red herring
* Representing intangible benefits
* The case for re-launches or intranet consolidation
How to Build a Great Cloud/SaaS Business Case Analysis for Technology InvestmentGotransverse
Shifting from a CAPEX to an OPEX model is one of the many potential benefits when considering cloud-based technology solutions. In this presentation, Drew Wright, co-founder of Technology Finance Partners and expert in ROI and SaaS pricing strategies, will help shed light on the economics of the cloud and provide insights into quantifying the financial benefits of smart technology investments.
Step by step, this presentation breaks down a few simple and critical metrics that should be of focus for creating agency growth. Using this model, you will have the opportunity to begin auditing your own agency to see how you stack up and to identify immediate opportunities for improvement. To help illustrate the model, we share the results of our latest research into agency productivity and profitability.
The cost of employee turnover is often discussed, but rarely acted upon. This presentation will give you tools to calculate it for your business, and how to improve.
Process Mapping is one of the most important lean tools in identifying wastes, spot on areas that need improvement, improve lead times, and develop a new standard.
As a student of the University of Washington I was instructed to present an evaluation project proposal for a MIS (Management of Information Systems) course.
Similar to Robin Robins Producers Club - Feb 2016 (20)
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
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GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
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The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
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Bob Boule
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Gopinath Rebala
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Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
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Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
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UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
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1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
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Orchestrator execution result
Defect reporting
SAP heatmap example with demo
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8. The first and foremost reason
for documenting any process
is the fact that it…
AMBIGUITY IS (NOT)
AWESOME
reduces operational ambiguity.
--Management Study Guide
9. “the knowledge worker spends
about 2.5 hours per day or
roughly 30% of the workday,
searching for information”
KNOWLEDGE WORKER
STUDY
23. COST OF BAD
DOCUMENTATION
Team Size
Technical /Staff
5
Average Annual Salary
For All Employees
$60,000
Average Hourly Labor Rate
Fully Burdened + 15%, Rounded Down
$43/Hour
Time Wasted Due to Bad Documentation
Experts Estimate @ 20-30%
20% / 10% / 5% (high/medium/low)
Monthly Cost of Time Waste
(Number of Tech Staff) x (1 Week Labor) x (Time Wasted)
$6,880 / $3,440 / $1,720 (high/medium/low)
Monthly Opportunity Cost
Based on 50% GM = (Monthly Cost of Time Waste) x 2
$13,760 / $6,880 / $3,440 (high/medium/low)
Total Monthly Cost of Bad Documentation
(Monthly Cost of Time Waste) + (Monthly Opportunity Cost)
$20,640 / $10,320 / $5,160 (high/medium/low)
Total Annual Cost of Bad Documentation
(Monthly Cost of Time Waste) x 12
$247,680 / $123,840 / $61,920 (high/medium/low)
24. IMPACT OF TIME VARIANCE
Sample Tickets 1. Setup New User Account
2. Troubleshoot a Slow Computer
3. Deploy a New Workstation
Estimated # Transactions Annually
Based on 50 Customers, Avg. 20 Staff (1000 Users/Endpoints)
300 Transactions
Estimated Hours Per Transaction
Total Labor Required for Each Transaction
0.5 to 2.0 Hours
Total Annual Cost (All Transactions)
# Transactions x Time x Hourly Cost ($43/Hour)
$6,450 to $25,800
Potential Savings w/ Good Documentation
High - Low
$19,350 Wow!
25. IMPACT OF LABOR COSTS
Sample Tickets 1. Setup a New Complex User/Workstation
2. Deploy a Switch, Firewall or Backup Device
Estimated # Transactions Annually
Based on 50 Customers, Avg. 20 Staff (1000 Users/Endpoints)
250 Transactions
Estimated Hours Per Transaction
Total Labor Required for Each Transaction
2.0 Hours
Range of Labor Costs Per Hour
Variance from $35,000 to $95,000 + Overhead
$25/hour to $68/hour
Total Annual Cost (All Transactions)
# Transactions x Time x Hourly Cost
$12,500 to $34,000
Potential Savings w/ Good Documentation
High - Low
$21,500 Wow!
26. COST OF A NEW HIRE
New Hire Efficiency Time & Cost of a New Employee
Efficiency of New Hire Due to Bad Documentation
Based on $60,000 Fully Burdened Salary, Level 2 Engineer
80% @ 4 Weeks to 80% @ 10 Weeks
Hours Wasted Due to Bad Documentation
Time Spent Training, Researching, “Shoulder-Tapping”
98 to 272
Setup Cost for New Employee
Hours Wasted x Hourly Cost ($43/Hour) + Opportunity Cost
$12,642 to $35,088
Potential Savings w/ Good Documentation
High - Low
$22,446 Wow!
27. ANNUAL SAVINGS (3
EXAMPLES)
Area of Waste Potential Annual Savings
(1,000 Endpoint MSP)
Time Variance
Variance in Time Required for Common Tasks
$19,350
Labor Costs
Tasks Requiring Level 1 vs. Level 2 vs. Level 3 Engineer
$21,500
New Hire / X-Training
Assuming Single New Hire @ $60K Salary
$22,446
Potential Savings w/ Good Documentation
High - Low
$63,296 Wow!