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ILTA 2017 - Culture of Collaboration: DevOps
- 2. Takeaways • Understand the DevOps culture • Learn how your clients are implementing DevOps • Identify where your IT department falls on the spectrum (utility, innovator or Agile) • Discover how to explore and implement DevOps at your firm
- 3. Beau Mersereau • Fish & Richardson P.C. • 12 Offices • 1100 Employees @beaum
- 4. Other Noteworthy Sessions A Recipe for Great Leadership • Event Code: • #ILTAG55 • Date: • August 15, 2017 • Time: • 11:00 AM - 12:30 PM PT • Location: • Mandalay Bay I • Bruce Griffiths Windows 10 Deployment Best Practices • Event Code: • #ILTAG34 • Date: • August 14, 2017 • Time: • 4:00 PM - 5:00 PM PT • Location: • South Seas Ballroom B • Speaker(s): • Jason Baker • Replacing Email with a Collaboration Platform That Works • Event Code: • #ILTAG121 • Date: • August 17, 2017 • Time: • 9:00 AM - 10:00 AM PT • Location: • South Seas Ballroom A • Speaker(s): • Jennifer Beaudette, Cindy Thurston Bare, Rose Jones, Glenn Renda
- 5. What DevOps is Not • It is not another name for system administrators • It is not developers • It is not only automation or testing
- 6. It is not developers have free rein to do anything
- 7. What is DevOps? “DevOps is about finding ways to adapt and innovate social structure, culture, and technology together in order to work more effectively.”
- 8. Effective DevOps • Collaboration • Affinity • Tools • Scaling
- 9. Collaboration • Effective collaboration includes: • Communication • equal participation • Theory of Mind
- 11. Affinity • Building Relationships • IT Teams • Practice Groups • Clients • Vendors • ILTA Members • Diversity • Elimination of Bias and Assumptions • Building Inter-Team Empathy • Give Back to the Community
- 12. Tools • Help you collaborate • Help you measure success • Help you automate • Help you monitor
- 13. Scaling • Complexity and Change • Team size • Try to avoid the “Hero Culture” • Hiring • Technical and Intelligence tests • https://www.wonderlic.com/ • Good job posts • Joblint.org
- 15. Spectrum
- 17. Staffing • Core Competencies • Technical Tests • Aptitude Tests
Editor's Notes
- You’ve heard the term "DevOps," but what does it mean for your organization? Companies worldwide are moving to DevOps/BiModal IT to redeploy resources and produce higher levels of business value. Learn about the culture and approach of DevOps and the business value and opportunity of adopting this mindset. Takeaways: Understand the DevOps culture Learn how your clients are implementing DevOps *Identify where your IT department falls on the spectrum (utility, innovator or Agile) Discover how to explore and implement DevOps at your firm
- If you didn’t attend. Sorry. I don’t put a lot of text in my slides.
- #1 Patent Litigation Firm in the country
- No one on our team has DevOps in their title We don’t have a DevOps team
- Developers do not have free rein to do whatever they want. The Phoenix Project calls that no-ops.
- Everyone on our team rotates through the help desk queue Most of our people are rotate in the on-call queue – OpsGenie Everybody own production Code is checked for security issues when it is checked in. - Davis, Jennifer; Daniels, Katherine. Effective DevOps: Building a Culture of Collaboration, Affinity, and Tooling at Scale (Kindle Locations 485-486). O'Reilly Media. Kindle Edition.
- Collaboration – process of building towards a specific outcome through supporting interactions and the input of multiple people Affinity – Process of building inter-team relationships. Fostering empathy and learning between different groups of people. Affinity can be built between companies. i.e. clients, vendors, and ILTA members. Tools – accelerator that helps drive change. Slack, Team Foundation Server, Git. Scaling – focus on the processes and pivots that organizations must develop throughout their lifecycles.
- NY Times author Anita Woolley wrote an article called Why Some Teams are Smarter than Others Effective teams outperform other teams because they communicate, they expect equal participation and Theory of Mind is in play. Theory of Mind is the ability to recognize one’s own perspective, and that others have a distinct and different perspective. We try to build mutual understanding.
- Teams need to work together. Spending time together will strengthen workplace relationships. Reciprocity – sharing personal wins and adversity between teams Microsoft Teams Distribution lists Team culture with shared values – core competencies Socials – discuss socials with no drinking Teams Telegram gif wars A large client invites the IT Teams from their preferred firms to learn and participate together Empathy
- Microsoft Teams Team Foundation Server SCCM Help Desk Hangfire – job automation
- Scaling helps you deal with complexity and change. Scaling doesn’t just apply to automation. It also includes team size. The bigger the team, the more issues you have. Hero Culture – single-handedly troubleshooting and firefighting with long hours. Wonderlic - Intelligence and ethics testing Single best predictor for success on the job is intelligence Joblint – analyze your job postings for terms that will scare candidates away.
- You’re a utility IT Department if you’re worried about keeping the lights on You’re an Innovator if you’re thinking outside of the box You’re Agile if you’re constantly refining DevOps is built on top of all of this (utility, innovator or Agile)
- Started discussing our culture in early 2015 One of the developers emailed the team a bunch of links to articles about how open floor plans are bad. My response was the start of us rebuilding our culture.
- Go to this session A Recipe for Great Leadership ILTACON 2017 Annual Educational Conference Event Code: #ILTAG55 Date: Tuesday Time: 11:00 AM - 12:30 PM PT Hiring Technical and Aptitude tests https://www.wonderlic.com/ Good job posts Joblint.org
- OpsGenie – Alert aggregation and on-call management
- Example of automation with teams Code is audited automatically when it is checked in.
- Azure Machine Learning automating help desk ticket routing