To better understand consumer attitudes toward energy and utilities, Capstrat polled 1,275 people across the nation
November 15–19, 2012. While we know from other research that consumers care most about reliability and price, we wanted to dig
deeper to see if consumer priorities align with utility priorities.
Panelist slides from CEE's Policy forum on electric co-op innovation.
Jim Horan, MN Rural Electric Association
Beth Soholt, Wind on the Wires
Ryan Hentges, MN Valley Electric Cooperative
Jessica Burdette, MN Department of Commerce
No good marketing program is complete until you've included the social media element. Learn from one of the nation’s leading social media experts about what’s working, who’s creating influence and how you can incorporate social int your marketing mix. Presented by Angela Connor at MarketingEDGE 2013 in Houston, TX.
Angela Connor's presentation to the Lincoln AMA on April 3, 2014. Angela is SVP, Group Director at Capstrat and author of "18 Rules of Community Engagement"
Panelist slides from CEE's Policy forum on electric co-op innovation.
Jim Horan, MN Rural Electric Association
Beth Soholt, Wind on the Wires
Ryan Hentges, MN Valley Electric Cooperative
Jessica Burdette, MN Department of Commerce
No good marketing program is complete until you've included the social media element. Learn from one of the nation’s leading social media experts about what’s working, who’s creating influence and how you can incorporate social int your marketing mix. Presented by Angela Connor at MarketingEDGE 2013 in Houston, TX.
Angela Connor's presentation to the Lincoln AMA on April 3, 2014. Angela is SVP, Group Director at Capstrat and author of "18 Rules of Community Engagement"
Building Blocks for a Successful Social StrategyAngela Connor
You’re in the midst of 2013 planning, and you know you need a thoughtful social strategy that lines up with your business goals. Cue Capstrat SVP/Group Director Angela Connor, a nationally recognized author and blogger, with a live webinar sharing best practices for developing smart strategies and integrating social across your organization.
Guiding principles for brands today on staying current and avoiding brand paralysis. Presented by Angela Connor at the NCPRSA PR and Marketing Seminar on October 10, 2013. See NCCommsSem and #whosebrandisit? (AngelaConnor.com)
Internet Summit Presentation by Angela Connor Angela Connor
Angela Connor's presentation at Internet Summit 2011. Angela is Social Media Manager at Capstrat and author of the book "18 Rules of Community Engagement: A Guide for Building relationships and Connecting With Customers Online."
The Changing Face of Social Media for the Hotel IndustryAngela Connor
"The Changing Face of Social Media" for the Hotel Industry as presented by Angela Connor (Senior Vice President, Group Director at Capstrat) to The Triangle Area Hotel-Motel Association, June 19, 2012 in Raleigh, NC.
This presentation sparked a lot of questions and discussions, particularly related to monitoring and response strategies on some of the hotel review sites and social media overall.
Accenture's study finds consumers ready to trade their data for personalization, but this appetite varies across four banking and insurance personas. Read more.
Self Service Customer Care For Next Generation NetworksGreen Packet
Smartphone devices have dramatically changed the way consumers consume data. The need to be connected anywhere and anytime is driving service providers to put focus into customer experience to grow customers, build loyalty and drive profits through new services. As a result, the expectations of service experience from the end-user are heightened and cannot be underestimated.
Service providers are under pressure to deliver customer experience that separates them from the competition, while at the same time trying to delicately balance their revenues and managing costs for near term gain and longer term success. In this paper, we outline the scale of issues faced in mobile device and service care that impacts both service providers and end-users beyond connectivity. With a broad range of services and wide variety of applications, the smartphone requires more complexity to handle a multitude of firmware and software configurations which legacy CRM systems are inadequate to deal with today’s customers.
Remote device support and service care is a key component to tackle the demands of escalating costs in customer care. Service providers are seeking integration onto backend systems without incurring heavy infrastructure changes and ensure the best fit into the existing operations through automated and proactive customer care mechanisms to ensure service excellence and thus prevent service quality degradation.
2019 Accenture Global Financial Services Consumer Study: Summaryaccenture
Who are banking and insurance consumers, and what do they value? View a summary of our Global Financial Services Consumer Study and take a look at the 2019 consumer personas. Download our report to learn more: https://accntu.re/2F9sPFS
Consumer Trends in Australia - Tony Hackett (www.mypublicbrand.com)Tony Hackett
This deck is an aggregation of interesting consumer behaviour data that I have been collecting.
Also, I blogged about the value of Slideshare and Earnings Calls' Q&A: http://www.mypublicbrand.com/2012/02/18/slideshare-and-earnings-calls-qa-a-unique-recipe-for-meeting-preparation/
For more, see:
www.mypublicbrand.com
www.http://tonyhackett.brandyourself.com/
Building Blocks for a Successful Social StrategyAngela Connor
You’re in the midst of 2013 planning, and you know you need a thoughtful social strategy that lines up with your business goals. Cue Capstrat SVP/Group Director Angela Connor, a nationally recognized author and blogger, with a live webinar sharing best practices for developing smart strategies and integrating social across your organization.
Guiding principles for brands today on staying current and avoiding brand paralysis. Presented by Angela Connor at the NCPRSA PR and Marketing Seminar on October 10, 2013. See NCCommsSem and #whosebrandisit? (AngelaConnor.com)
Internet Summit Presentation by Angela Connor Angela Connor
Angela Connor's presentation at Internet Summit 2011. Angela is Social Media Manager at Capstrat and author of the book "18 Rules of Community Engagement: A Guide for Building relationships and Connecting With Customers Online."
The Changing Face of Social Media for the Hotel IndustryAngela Connor
"The Changing Face of Social Media" for the Hotel Industry as presented by Angela Connor (Senior Vice President, Group Director at Capstrat) to The Triangle Area Hotel-Motel Association, June 19, 2012 in Raleigh, NC.
This presentation sparked a lot of questions and discussions, particularly related to monitoring and response strategies on some of the hotel review sites and social media overall.
Accenture's study finds consumers ready to trade their data for personalization, but this appetite varies across four banking and insurance personas. Read more.
Self Service Customer Care For Next Generation NetworksGreen Packet
Smartphone devices have dramatically changed the way consumers consume data. The need to be connected anywhere and anytime is driving service providers to put focus into customer experience to grow customers, build loyalty and drive profits through new services. As a result, the expectations of service experience from the end-user are heightened and cannot be underestimated.
Service providers are under pressure to deliver customer experience that separates them from the competition, while at the same time trying to delicately balance their revenues and managing costs for near term gain and longer term success. In this paper, we outline the scale of issues faced in mobile device and service care that impacts both service providers and end-users beyond connectivity. With a broad range of services and wide variety of applications, the smartphone requires more complexity to handle a multitude of firmware and software configurations which legacy CRM systems are inadequate to deal with today’s customers.
Remote device support and service care is a key component to tackle the demands of escalating costs in customer care. Service providers are seeking integration onto backend systems without incurring heavy infrastructure changes and ensure the best fit into the existing operations through automated and proactive customer care mechanisms to ensure service excellence and thus prevent service quality degradation.
2019 Accenture Global Financial Services Consumer Study: Summaryaccenture
Who are banking and insurance consumers, and what do they value? View a summary of our Global Financial Services Consumer Study and take a look at the 2019 consumer personas. Download our report to learn more: https://accntu.re/2F9sPFS
Consumer Trends in Australia - Tony Hackett (www.mypublicbrand.com)Tony Hackett
This deck is an aggregation of interesting consumer behaviour data that I have been collecting.
Also, I blogged about the value of Slideshare and Earnings Calls' Q&A: http://www.mypublicbrand.com/2012/02/18/slideshare-and-earnings-calls-qa-a-unique-recipe-for-meeting-preparation/
For more, see:
www.mypublicbrand.com
www.http://tonyhackett.brandyourself.com/
Marketing Public Health Through Social Media Angela Connor
Angela Connor, Social Media Manager at Capstrat speaks at the North Carolina Public Health Association's Spring Educational Conference on May 17, 2011. Topic: Marketing Public Health Through Social Media. Angela is also the author of "18 Rules of Community Engagement: A Guide for Building Relationships and Connecting With Customers Online"
This is a survey for community managers. It will result in a special report with a great deal of information from community professionals about their struggles and successes and the state of community management.
21 Social Media Tips for Realtors and BuildersAngela Connor
Handout provide by Angela Connor while addressing the Triangle Sales and Marketing Council in Durham, NC at Brier Creek Country Club, October 21, 2009.
This presentation was used for my session "Building Community through Your Blog" at WordCampRDU at NC Central University on 6/13/09. Presenter: Angela Connor, author of "18 Rules of Community Engagement."
Finding The Social Media Platform That Works For YouAngela Connor
Social media is ever-evolving and new platforms are being created at warp speed. But social media is not one-size-fits-all." The key to capitalizing on the benefits of social networking is to understand your goals and engage in ways that help you meet them. This is a slideshow being presented by Angela Connor at the NC Center for Non-profits Statewide Conference in Raleigh,NC on October 17, 2008 by Angela Connor.
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
Andreas Schleicher presents at the OECD webinar ‘Digital devices in schools: detrimental distraction or secret to success?’ on 27 May 2024. The presentation was based on findings from PISA 2022 results and the webinar helped launch the PISA in Focus ‘Managing screen time: How to protect and equip students against distraction’ https://www.oecd-ilibrary.org/education/managing-screen-time_7c225af4-en and the OECD Education Policy Perspective ‘Students, digital devices and success’ can be found here - https://oe.cd/il/5yV
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
The Indian economy is classified into different sectors to simplify the analysis and understanding of economic activities. For Class 10, it's essential to grasp the sectors of the Indian economy, understand their characteristics, and recognize their importance. This guide will provide detailed notes on the Sectors of the Indian Economy Class 10, using specific long-tail keywords to enhance comprehension.
For more information, visit-www.vavaclasses.com
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
This is a presentation by Dada Robert in a Your Skill Boost masterclass organised by the Excellence Foundation for South Sudan (EFSS) on Saturday, the 25th and Sunday, the 26th of May 2024.
He discussed the concept of quality improvement, emphasizing its applicability to various aspects of life, including personal, project, and program improvements. He defined quality as doing the right thing at the right time in the right way to achieve the best possible results and discussed the concept of the "gap" between what we know and what we do, and how this gap represents the areas we need to improve. He explained the scientific approach to quality improvement, which involves systematic performance analysis, testing and learning, and implementing change ideas. He also highlighted the importance of client focus and a team approach to quality improvement.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
Basic phrases for greeting and assisting costumers
Energy matters infographic
1. UNDERSTANDING WHAT MATTERS TO
ENERGY CONSUMERS
To better understand consumer attitudes toward energy and utilities, Capstrat polled 1,275 people across the nation
November 15–19, 2012. While we know from other research that consumers care most about reliability and price, we wanted to dig
deeper to see if consumer priorities align with utility priorities. Based on our findings, we also can see what utility messages will
resonate with consumers. And just as important as what we communicate is how we communicate, so we also asked consumers how
they wanted to hear from their utility. Below is a summary of what we found.
What is most important? Ninety-three percent of consumers said Consumers consider electricity a value. Despite cost grumbling, 86
that reliability and affordability matter most when it comes to percent believe their energy is a good or fair value compared to other
electricity. They think electricity is a given. When the power fails, household costs. Grumbling is likely affected by news of rate change but
it’s a disappointment. When the power works, it’s taken for granted. can be addressed by looking at costs in relation to other commodities.
Because power is perceived as more of a right than a privilege, Continue communicating that you’re addressing costs every day.
consumers don’t expect to have to pay a lot for it.
25% 61% 14%
How do consumers prefer to receive utility communications?
Traditional channels continue to be the preferred form of direct
Affordability (51%) communication. However, other digital, social and mobile channels
Reliability (42%) should be complements, especially as messages become more
Environmental impact (6%) targeted to consumers’
Other (1%) Direct mail 51%
individual needs.
40%
Customers continue to be e-mail 44%
instantaneous consumers
3% Telephone
of news. Consider using
mobile and social channels 1% Mobile
to get time-sensitive 1% Social networks
information to them.
No surprise here. Because consumers report they care most about reliability and cost, they are looking for utilities to advise them on how
to control costs and prove how you’re working to provide reliable power. Focusing messages on these points will get your customers to stop
and listen. What do consumers believe electric utilities find most important? It’s good news. Consumers believe that your priorities are the
same as their priorities.
1 2 3 4
What consumers find important Saving money Increasing reliability Planning for the future Investing in communities
$
88% 50% 44% 18%
73% 63% 53% 10%
What consumers BELIEVE utilities
find important
$
Increasing uptime Promoting energy efficiency
#energymatters @capstrat .com