The document discusses the findings of Accenture's 2019 Global Financial Services Consumer Study. The study surveyed 47,000 banking and insurance customers across 28 markets to understand consumer values, preferences, and how they want to engage with financial providers. The key findings identified four consumer personas - Pioneers, Pragmatists, Skeptics, and Traditionalists. The personas vary in their appetite for integrated propositions, personalization, willingness to share data, preferences for physical and digital channels, and how they define trust in financial institutions. The document recommends that financial providers personalize offerings for each persona, strengthen data security, fully integrate physical and digital experiences, and expand business models through strategic partnerships.
When, Where & How AI Will Boost Federal Workforce Productivityaccenture
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Open Insurance - Unlocking Ecosystem Opportunities For Tomorrow’s Insurance I...Accenture Insurance
For early adopters, open insurance offers new revenue streams, increased customer engagement and continued market relevance.
Learn more: https://www.accenture.com/us-en/insights/insurance/open-insurance
The Pulse of Pensions: What Members Really Think of Their Pension Plans and R...accenture
We asked nearly 2,800 public and private employees with defined benefit, defined contribution and hybrid plans their views on top-of-mind pensions and retirement topics.
When, Where & How AI Will Boost Federal Workforce Productivityaccenture
Accenture developed an economic model to understand how AI will impact the U.S. federal workforce, through automation and augmentation. Learn more: https://accntu.re/3hsRG8O
The new rules of engagement are being written by Communications Service Providers’ customers. Releasing trapped value to make investments in future B2C and B2B growth is urgent in order to survive.
Business disruption is a growing challenge for all industries. See how your industry could be affected by disruption with Accenture's disruptability index.
Open Insurance - Unlocking Ecosystem Opportunities For Tomorrow’s Insurance I...Accenture Insurance
For early adopters, open insurance offers new revenue streams, increased customer engagement and continued market relevance.
Learn more: https://www.accenture.com/us-en/insights/insurance/open-insurance
The Pulse of Pensions: What Members Really Think of Their Pension Plans and R...accenture
We asked nearly 2,800 public and private employees with defined benefit, defined contribution and hybrid plans their views on top-of-mind pensions and retirement topics.
Medicare-Aged Users Want a Digital Experience and Toolsaccenture
The trend of these consumers adopting digital health is no longer new. More “Digital Boomers” are entering Medicare eligibility every day with liquid expectations. Organizations that haven’t fit these consumers into their digital plans are lagging behind beneficiary needs.
Accenture Federal Technology Vision 2020: FIVE TRENDS DEFINING POST-DIGITAL G...accenture
Accenture’s Technology Vision identified five technology trends of 2020. Federal agencies must embrace new approaches to keep pace with change. Read more.
Banks are facing a world where profit is being compressed by:
• Historically low interest rates
• COVID-19 related credit losses
• Patchy economic recovery
• Fintech competition
The good news? Research shows that elevating their operational maturity helps banks outmaneuver the threats that tomorrow poses.
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Marketing is evolving rapidly in financial services. A new breed of marketer is needed, with a new and comprehensive agenda, leveraging digital technologies. Read more: https://www.accenture.com/ca-en/insights/financial-services/financial-services-living-marketing
Making the Personal Possible - Innovating Social Services Through Emerging Te...accenture
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This whitepaper from IBM shows how your organisation can implement a Big Data Analytics solution effectively and leverage insights that can transform your business.
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Accenture Digital Health Technology Vision 2018accenture
Explore Accenture's Digital Health Tech Vision 2018 report, showcasing five health IT trends that are going to redefine how intelligent enterprises of the future will work.
Accenture's report explains how creating effortless experiences are so simple and easy with our data-driven strategy framework to drive growth. Read more.
Overview presentation of Deloitte LLP's U.S. Federal government practice.
A top-20 Federal services provider, Deloitte serves clients with wide-ranging missions in the United States and around the world.
Accenture's study finds consumers ready to trade their data for personalization, but this appetite varies across four banking and insurance personas. Read more.
2019 Accenture Global Financial Services Consumer Study PersonasAccenture Insurance
How can banks and insurers meet customers’ demand for
integrated propositions, tailored offerings and personalized
services? It helps to know what brings consumers together,
and what sets them apart. Our survey of 47,000 banking and
insurance consumers found four clear, nuanced groups.
Medicare-Aged Users Want a Digital Experience and Toolsaccenture
The trend of these consumers adopting digital health is no longer new. More “Digital Boomers” are entering Medicare eligibility every day with liquid expectations. Organizations that haven’t fit these consumers into their digital plans are lagging behind beneficiary needs.
Accenture Federal Technology Vision 2020: FIVE TRENDS DEFINING POST-DIGITAL G...accenture
Accenture’s Technology Vision identified five technology trends of 2020. Federal agencies must embrace new approaches to keep pace with change. Read more.
Banks are facing a world where profit is being compressed by:
• Historically low interest rates
• COVID-19 related credit losses
• Patchy economic recovery
• Fintech competition
The good news? Research shows that elevating their operational maturity helps banks outmaneuver the threats that tomorrow poses.
Strategic Enabler: The New Healthcare CFOaccenture
Healthcare CFOs are pivoting to a more strategic and far-reaching role with data and analytics for pricing transparency and boosting revenues. Learn more: https://accntu.re/2UFsx39
Marketing is evolving rapidly in financial services. A new breed of marketer is needed, with a new and comprehensive agenda, leveraging digital technologies. Read more: https://www.accenture.com/ca-en/insights/financial-services/financial-services-living-marketing
Making the Personal Possible - Innovating Social Services Through Emerging Te...accenture
Social services agencies are reassessing how best to deploy their people, what processes to change and where to invest in technology. Growing numbers are recognizing that emerging technologies, such as predictive modeling and intelligent automation, can free up their workforces to provide more personalized experiences.
This whitepaper from IBM shows how your organisation can implement a Big Data Analytics solution effectively and leverage insights that can transform your business.
Digital ecosystems will be the next big wave of enterprise disruption. Traditional boundaries between industry verticals are fading. The result? Unexpected newcomers are creating market power shifts.
Twenty-First Century Cures: Information Blockingaccenture
The 21st Century Cures Act is likely to have a major, disruptive impact on health providers and payers, with new rules on patient access to medical records and the interoperability of those records across networks expected in 2020. Our research focused on tapping the views of senior health IT executives regarding awareness of the Act and preparedness by their organizations for compliance and its impact on healthcare consumers.
Accenture Digital Health Technology Vision 2018accenture
Explore Accenture's Digital Health Tech Vision 2018 report, showcasing five health IT trends that are going to redefine how intelligent enterprises of the future will work.
Accenture's report explains how creating effortless experiences are so simple and easy with our data-driven strategy framework to drive growth. Read more.
Overview presentation of Deloitte LLP's U.S. Federal government practice.
A top-20 Federal services provider, Deloitte serves clients with wide-ranging missions in the United States and around the world.
Accenture's study finds consumers ready to trade their data for personalization, but this appetite varies across four banking and insurance personas. Read more.
2019 Accenture Global Financial Services Consumer Study PersonasAccenture Insurance
How can banks and insurers meet customers’ demand for
integrated propositions, tailored offerings and personalized
services? It helps to know what brings consumers together,
and what sets them apart. Our survey of 47,000 banking and
insurance consumers found four clear, nuanced groups.
2019 Accenture Global Financial Services Consumer Study: Persona Infographicaccenture
Are your financial consumers Pioneers, Pragmatists, Skeptics or Traditionalists? View our infographic for an illustration of each persona. Our latest research surveyed 47,000 customers to uncover the consumer trends affecting banks and insurers today. Want to know what banking and insurance customers value? What differentiates them and how they want to engage with their financial providers? Download our report to learn more: https://accntu.re/2F9sPFS
Accenture Distribution and Agency Management Survey: Reimagining insurance di...Accenture Insurance
The global Distribution & Agency Management Survey draws insights from 400+ insurance distribution executives about connected devices, data and analytics, agent compensation and more. The research covers topics such as the customer experience, channel optimization, the changing role of agents and the Internet of Things, among others and how digital is affecting insurance distribution and customer interactions.
Etude PwC "Insurance 2020" : dommage et digital (2014)PwC France
http://bit.ly/AssuranceEnLigne
Pour les compagnies d’assurance, multiplier les échanges numériques avec les clients est un élément essentiel pour les fidéliser et se différencier des concurrents. C’est ce que révèle le rapport de PwC "Insurance 2020: The digital prize – Taking customer connection to a new level". Le cabinet d’audit et de conseil a interrogé plus de 9 000 consommateurs dans le monde, dont 500 français.
2020 Banking Consumer Study: Making Digital More Human – UK Findingsaccenture
The 2020 Global Financial Services Consumer study surveyed 48,710 banking & insurance customers globally including 3,000 UK respondents. Read more here.
Fintech Data: Unpacking Digital Wealth Advice ComponentsJosh Book
Customer focused digital wealth syndicated research overview uses innovative data products and executive level financial services experience to deliver leading data driven insights to help firms make choices.
Accenture research reveals how transforming to a living business enables insurance companies to achieve sustainable growth through hyper-relevance. To learn more visit: https://www.accenture.com/us-en/insights/insurance/living-business
Colombia InsurTech conference keynote _Delivered on 26 May 2019 (final)Alchemy Crew
In May 2019, I delivered a keynote on the future of Insurance, mostly focused on the InsurTech market trends, volumes, and profiles. These slides share the point of view I had at the time. Some things have changed. Still, I feel that many of the concepts covered are relevant. You will find drivers of growth, as well as information on a few business models I reviewed to validate my thesis.
In the new Digital economy where Customers are demanding personalised, transparent & seamless customer journeys over multiple digital devices as standard
Are Insurance companies prepared?
Stand on the Sidelines, or Boost Competitiveness? How to Make Bold Moves on t...Accenture Insurance
Sweeping changes across consumer behavior, technology innovations and big data are reshaping traditional insurance business models and what it takes to compete. The most successful insurers are the ones that will proactively adapt their game plan to the evolving environment and rules of competition. This piece explores three strategies to better position insurers for the future.
Despite having been one of the first industries to use data processing on a large scale, insurers have acquired a reputation of lagging technologically over the past decades. However, recent innovations around Big Data and analytics allow insurers to reassert themselves as leaders.
To gain greater insight into future changes in the insurance industry, the EIU surveyed over 300 executives at life and property/casualty insurers.
The
insurance landscape has evolved far beyond what it used to be One major change relates to the way
customers find and purchase coverage Today’s insurance buyers demand a technology inspired
experience that can be done almost entirely virtually, and it’s reshaping the entire insurance industry
Changes
in customer behavior are causing a fundamental shift in the insurance distribution model
Consumers are embracing digital channels, and their experiences with leading tech companies have
also raised their expectations when buying insurance both online and offline
A
seamless, consistent “multi-access” experience across all touchpoints is now the standard that all
companies must strive to meet The bar is also being raised by insurtechs.
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