Enchancing supplementary services

1. Welcome to
[ ]Service Marketing
Topic: Service Marketing For Hospitality And Toursim

2. ENHANCING
SUPPLEMENTARY
SERVICES

3. examples of
Customized advice -
Personal counseling -
Tutoring/training in product use -
Management or technical consulting -
Consultation elements

4. Examples Of
Hospitality Elements
Lounges, waiting areeas, seating -
Weather protection -
Magazines, entertainment,news, -
newspapers -
Greeting
Transport
Waiting Facilities and Amenities
Food and Beverages
Toilet and Wash Rooms
Security

5. Examples Of
Safe Keeping Elements
− Child care, pet care
− Parking for vehicles, valet parking
− Coat rooms
− Baggage handling
− Storage space
− Safe deposit boxes
− Scurity personnel
Packaging -
Pickup -
Transportation an delivery -
Installation -
Inspection and diagnosis -
Cleaning -
Refueling -
Preventive maintenance -
Repair and renovation -
Caring for Possessions Customer
Bring With Them
Caring for goods purchased (or
rented) by costumers

6. Examples Of
Exception Elements
− Children’s needs
− Dietary requirements
− Medical or disability need
− Religious observances
Warranties and guarantees -
Resolving difficulties that arise from -
using the froduct -
Resolving diffilculties caused by -
accidents, service failures -
Assisting customers who have suffered -
an accident or a medical emergency -
Special request in advance of
service delivery
Problem solving
Handling special communications
− Complaints
− Compliments
− Suggestions
restitution
Refunds and compensation -
Free repair of defective goods -