This presentation discusses employee satisfaction and engagement at telecom companies in Bangladesh, focusing on Robi Axiata Ltd. It defines job satisfaction and employee engagement, provides an overview of Robi including its history and organizational structure, and describes its products/services and employment opportunities. Data on employee satisfaction and engagement at telecom companies is analyzed, and tests of hypotheses show supervisor evaluation significantly impacts satisfaction while all factors impact engagement. In conclusion, employees seem satisfied and engaged, though companies aim to improve the work environment.

1. Welcome to Presentation

2.  Mohd. Rifat Been Abdul Gaffer
 ID # 2010-1-10-056

3. Employee Satisfaction
&
Employee Engagement
of
Telecom Industry in Bangladesh

4. What is Job Satisfaction ?
 Job satisfaction is how happy a person is with his
or her job.

5. What is Employee Engagement?
 Employee engagement is an emergent property of the
relationship between an organization and its employees.

6. Company Overview (Robi Axiata
Ltd.)

7. 1997 to 2010 – Brand name was
Aktel

8. Robi is a Join Venture Company
Axiata Group – 91.59%
NTT Docmo – 8.41%

9. Logo and Visual Language
Alpona :

10. Organizational Hierarchy
CXOs
EVP, VP
GM, Manager
Specialist, Officer, Assistant

11. Divisions
 Technology
 Market Operation
 Finance
 Human Resources
 Corporate Strategy
 Corporate and Regulatory Affairs
 EPMO
 Digital Services
 Internal Audit

12. Product & Services
 Robi mainly offer two types of product based on the subscription
category for general subscribers:
 Pre-paid :
 Robi Club plan
 Shocho Plan
 Shasroyee Plan
 Shorol Plan
 Robi Goti Plan
 Post-paid: Robi offers few lucrative Post-paid Packages
named Simple plans, Normal plans, and Robi corporate for
corporate clients only.

13. Employment opportunities
&
facilities of Robi
 Young Talent Program
 Induction
 Flexible Working Hour
 Handset & Connection
 Safety & Security
 Reward & Bonus.

14. Short Review of Grameephone
 Started their journey 1997
 It is a joint venture company
 The first company in
Bangladesh to introduce the
GSM technology

15. Short Review of Banglalink
 Started journey in 2005.
 Banglalink currently
has 27 million subscribers

16. Measurement the Reliability of Data ( Employee
Satisfaction)
Variables Cronbach’s alpha
Communication 0.701
Learning 0.801
Need 0.733
Mental Satisfaction 0.821
Supervisor Evaluation 0.861

17. Job Satisfaction Analysis
of
Telecom Industry in Bangladesh
 Model Summary
Model R R Square Std. Error of
the Estimate
1 .850 (a) .722 .60082

18. Tests of Hypothesis
 Communication – rejected (.099)
 Learning – rejected (.133)
 Need – rejected (.807)
 Mental Satisfaction - rejected (.052)
 Supervisor Evaluation – accepted (.049)

19. Measurement the Reliability of Data ( Employee
Engagement)
Variables Cronbach’s alpha
Clear about the role 0.788
Inspiration 0.695
Concentration 0.788
Action Taking 0.702
Willingness 0.772
Skill 0.769
Commitment 0.721

20. Employee Engagement Analysis
 Model Summary
Model R R Square Std. Error of
the Estimate
1 .771 (a) .594 .77571

21. Tests of Hypothesis
 Clear about the role – rejected (.665)
 Inspiration – rejected (.168)
 Concentration – rejected (.314)
 Action Taking – rejected (.613)
 Willingness – rejected (.203)
 Commitment – rejected (.976)

22. Conclusion
 According to the research the employees seem quite
satisfied and fulfilled in the organizations. Still it is very
much difficult to work towards perfection. Therefore the
organizations are all the time moving towards making the
work environment the “employee choice”. Employees are
also cooperating with their employer according to the
survey. They are always engaged with their responsible
work. The most important thing is the majority percentages
of the employees give the best effort on their work.