The document provides opening and closing duties, downtime duties, return and exchange policies, instructions for maintaining a customer email list, and an overview of key tasks in the point-of-sale system like clocking in/out, creating sales, refunds, voids, and closing out the register. Opening duties include counting the drawer, cleaning, and updating customer information. Closing duties involve vacuuming, tidying, taking out trash, and completing a drawer count. Downtime duties focus on stocking, training on the POS system, and shredding customer information.

1. DAILY OPENING DUTIES
1. Turn on computer & music
2. Count drawer
a. Double check the drawer is even
i. 1- $25.00
ii. 5- $100.00
iii. Pennies- $.50
iv. Nickels- $2.00
v. Dimes- $5.00
vi. Quarters- $10.00
3. Finish any closing duties
a. Double check the daily journal and finish what the closer was
not able to do
4. Clean windows & door handles, front and bathroom
5. Turn on displays
6. Input customer information
a. “HSTC Email Shopper List” binder
b. This information constantly needs to stay updated
c. Once you have entered customer information into POS
system cross it off in the binder and move to back of binder
to be shredded
7. Check our “Wish List” binder
a. Double check we have inventory for the products listed on
new wish lists
b. Make sure all new wish lists are organized based on
customer’s last name in binder

2. DAILY CLOSING DUTIES
1. Vacuum/sweep
2. Tidy wrapping station
a. Throw away any scraps of papers or empty ribbon rings
3. Turn off displays
4. *Check bathroom/break room
a. Pull trash
b. Tidy tables
c. Make sure food is not sitting out
5. *Count drawer
a. Pull all “cash” sales and write it on the envelope
b. Even drawer out so it amounts to:
i. 1- $25.00
ii. 5- $100.00
iii. Pennies- $.50
iv. Nickels- $2.00
v. Dimes- $5.00
vi. Quarters- $10.00
c. Close out credit card terminal
i. Press “7”
ii. “Yes”
6. *Put computer to sleep, not shut down
7. *Set alarm
8. *Take out trash
9. Journal any incomplete duties for the opener to finish

3. DOWNTIME DUTIES
1. Tidy/stock shelves
a. Pull inventory from backroom and keep shelves replenished
b. If you see inventory in backroom is running low, document it
in journal
c. Make sure inventory is in its right home
2. Get to know the store and products
3. Practice ringing up sales
a. Be sure to void all sales you use for practice
4. Shred customer information if it has been imputed into POS
system

4. RETURN & EXCHANGE POLICY
1. No refunds will be issued
a. If customer has original receipt (or in our system) they may
EXCHANGE or be issued a gift card with refunded amount
2. Damages
a. Must have original receipt or be in our system
b. Item must be UNOPENED
c. Item may be EXCHAGED for same item
d. If you are unsure or have an issue, contact a manager
immediately
3. All refunds and exchanges must be made within 30 days
a. Includes damages

5. CUSTOMER EMAIL LIST
1. When customers come into our store be sure to ask if they want to
be added to our email list
2. We will send out promotions, activity calendars, story time etc.
3. Customer information should frequently be updated into the POS
system
4. Once information has been imputed into system, cross it out and
move to back of the binder
5. During free time, take the imputed names and shred them

6. MANUAL OVERVIEW
CLOCKING IN/ CLOCKING OUT
 Click the active employee name on the left side of the screen
 Hit time clock
 Type in 4-digit PIN
 Hit clock in/out
 Done!
CREATING A SALE
 Hit “Sales”
 “New Sale” (last button, top row)
 Enter PIN number (same as clock in)
 (Make sure cursor is active in “item” bar)
 Scan item
 Ask customer if they want to add their name to the sale just
in case they lose receipt we have them in the system!
 Click “+New” to add customer information
 Ask for FIRST and LAST name
 Ask for PHONE NUMBER
 Click “Attach to sale”
 Hit GREEN “Checkout” button
 Hit GREEN “Payment”
 Choose tender type
 Hit “Finish sale”
 Choose receipt option
o Print; Gift Receipt; Email

7. REFUND WITH AN EMAIL RECEIPT
 Hit “Sales”
 Hit “Refund” (ALT+R)
 Enter “Ticket: #”
 Refund only items wanted for return
 Hit “Payment”
 Choose “Account” for refund to be placed on customer
account
REFUND WITH PAPER RECEIPT
 Hit “Sales”
 Hit “Refund”
 Scan barcode located at bottom of receipt
 Refund only items wanted for return
 Hit “Payment”
 Choose “Gift Card” for refund to be placed on customer
account
 Scan gift card
VOID A SALE
 Hit “Reports”
 “Totals” (first option)
 Select Customer or ID number
 Hit “void sale” on left hand side under “Details”
 Enter reason for void
 Submit void
CLOSING REGISTER
 Hit “Sales”
 Hit Close register
 Close out credit card terminal
 Count till
 Pull all “cash” sales and write it on the envelope
 Even out drawer

8.  Make notes if we are OVER or UNDER for the day
 Submit Count
 Put receipts and envelope in back office