This document summarizes research on employee engagement. It defines employee engagement as the level of commitment and involvement an employee has towards their organization and its values. It discusses how engagement differs from but is related to job involvement and flow. The document also outlines categories of engaged employees, the importance of engagement for organizations, and factors that can lead to greater employee engagement such as career development opportunities and feeling valued.
Employee Commitment, while presenting a complex approach to productivity improvement, actually offers managers serious leverage and higher performance payoffs. The companies that have successfully built and capitalized on a reservoir of employee commitment have accomplished this by mastering three concepts, and one basic equation. Each of which is discussed in this presentation.
This presentation describes employee engagement, the three inclinations employees have towward being engaged, a spectrum of engagement, eight factors that affect engagement levels, and information about surveys and the correlation between engagement - personal behaviors - business results.
The main purpose of this study is to explain and
Test the effects of Job satisfaction, Job performance towards
Organizational commitment. Job satisfaction & employee job
Performance is a pleasurable and positive result from the
experience of one employee job and their job experiences.
Highly satisfied person, the higher level of job satisfaction and
committed towards the works and performance. It may be
assumed that high level of satisfied employees towards work
more committed to the organization and it’s also enhance the
performance of the employees based on this attitude. Data used
in this study is based on primary data which were collected
through closed questionnaire with 1-5 Likert scale. The result
of this study showed that there is positive relationship between
job satisfaction and job performance but not significant effect
to job satisfaction and job performance of an employee’s .The
result showed that every positive efforts towards
organizational has a positive effects on organization
commitment and towards job satisfaction & job performance
in an organization.
Employee Commitment, while presenting a complex approach to productivity improvement, actually offers managers serious leverage and higher performance payoffs. The companies that have successfully built and capitalized on a reservoir of employee commitment have accomplished this by mastering three concepts, and one basic equation. Each of which is discussed in this presentation.
This presentation describes employee engagement, the three inclinations employees have towward being engaged, a spectrum of engagement, eight factors that affect engagement levels, and information about surveys and the correlation between engagement - personal behaviors - business results.
The main purpose of this study is to explain and
Test the effects of Job satisfaction, Job performance towards
Organizational commitment. Job satisfaction & employee job
Performance is a pleasurable and positive result from the
experience of one employee job and their job experiences.
Highly satisfied person, the higher level of job satisfaction and
committed towards the works and performance. It may be
assumed that high level of satisfied employees towards work
more committed to the organization and it’s also enhance the
performance of the employees based on this attitude. Data used
in this study is based on primary data which were collected
through closed questionnaire with 1-5 Likert scale. The result
of this study showed that there is positive relationship between
job satisfaction and job performance but not significant effect
to job satisfaction and job performance of an employee’s .The
result showed that every positive efforts towards
organizational has a positive effects on organization
commitment and towards job satisfaction & job performance
in an organization.
job involvement, types of involvement, organizational commitment, types of organizational commitment, chart of types of organizational commitment and chart of brief description about organizational commitment.
“Identifying Key Engagement Drivers and level of Employee Engagement at Techn...IOSR Journals
An employee is said to be engaged when that employee uses discretionary effort. This means the employee works that extra mile without being asked. The engaged employee leads to better customer service, which leads to better customer satisfaction, which leads to increase in Revenue. This shows that to win the customer, we need to win the employee first. The key challenge lies in linking employee morale and bottom line, which means organizations not only have to retain employees but also engage them.
The study attempts to identify the Engagement drivers in a Technology Outsourcing firm at Hyderabad. The objective of the research is to identify key factors that contribute to Employee Engagement and analyze the level of Employee Engagement.
The Secondary Research was carried out by studying several research papers. A Questionnaire was designed with 25 Questions based on a revised model. A pilot study was conducted and findings were analyzed. The trends of the responses have been plotted and five factors that contribute to employee engagement have been derived. The categories of disagreement among the employees have been noted and recommendations have been made.
Sample Slides From Using Personality Trait Assessments For Talent Selection &...RV Rhodes LLC
These are a few slides from my presentation on how to utilize a personality trait assessment to enhance the talent selection and development process in any organization. The right talent plus the right development drives employee engagement and results.
Employee Engagement: What, Why, and HowSharon Xuereb
Describing employee engagement, which is crucial to successful organisation. Focussing also on why it is so important, and how to increase employee engagement in an organisation.
purpose of this article is to discuss workplace engagement. The word engagement has been used to refer to two different things in the HR literatures, personally and organizationally. Engagement from personal perspective is the Psychological state in which the person experiences the feeling of being engaged to something he loves, the feeling of being enthused, and the enjoyment. There are different models and definitions of workplace engagement, such as the definition by Bakkar et al. (2006).This paper highlights on the advantages and disadvantages of engagement.
Perhaps you’ve heard the words employee engagement
in the past. You may have even had conversations about
engagement. If you are like most, engagement gets pushed out of your mind by other more immediate needs. This is the case for most organizational leaders. Engagement all by itself is not a problem we business leaders are actively trying to solve. Sure, it is important, but we are busy focusing on the more tangible challenges in our businesses.
A new way to think about engagement is to understand employee engagement’s role in the challenges your business is facing today.
While you may not be specifically focused on engagement. You are, however, spending most of your time and energy solving specific problems and improving your organization.
But here’s the thing...employee engagement has a dramatic effect on every business challenge we face.
Library and Information Centers Professionals Engagement: An Antecedent of Jo...RHIMRJ Journal
Library and Information Centers are increasingly recognizing the value of employee engagement – encompassing
volunteerism and employee giving – in bringing benefits to society and meeting the objectives of the organizations. Libraries
put more emphasis on the employee engagement aspect of community involvement; they can realize even stronger results. A
successful employee engagement strategy helps create a community at the workplace and not just a workforce. When
employees are effectively and positively engaged with their organization, they form an emotional connection with the company.
This affects their attitude towards their colleagues and the company‘s clients and improves customer satisfaction and
organizational welfare. The paper focuses on how LIS employee engagement is an antecedent of job involvement and what
should a company do to make the employees engaged. This paper also highlights on the various methods that can be practiced
in organizations for engaging the employees in productive work and creating an atmosphere of cooperation and trust between
them. The paper attempts to do an analysis of employee engagement strategies adopted by the organization on the basis of the
widely accepted Ten Cs Model of Employee Engagement.
This is about Employee Relations leading to the fostering of Ownership Culture which is very much important for the growth & development of all organizations both vertically & horizontally.
Gallup reviewed data from 263 research studies across 192 organizations to determine the organizational outcomes of employee engagement. The results showed that having engaged employees consistently results in strong business benefit in all 9 indicators studied: customer loyalty/engagement, profitability, productivity, turnover, safety incidents, shrinkage, absenteeism, patient safety incidents, and quality (defects).
This presentation was given by Richard Baker, Senior Engagement & Communications Manager of London Midland and David MacLeod of the Engage for Success movement at a Hudson HR briefing on 4 Feb 14
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
job involvement, types of involvement, organizational commitment, types of organizational commitment, chart of types of organizational commitment and chart of brief description about organizational commitment.
“Identifying Key Engagement Drivers and level of Employee Engagement at Techn...IOSR Journals
An employee is said to be engaged when that employee uses discretionary effort. This means the employee works that extra mile without being asked. The engaged employee leads to better customer service, which leads to better customer satisfaction, which leads to increase in Revenue. This shows that to win the customer, we need to win the employee first. The key challenge lies in linking employee morale and bottom line, which means organizations not only have to retain employees but also engage them.
The study attempts to identify the Engagement drivers in a Technology Outsourcing firm at Hyderabad. The objective of the research is to identify key factors that contribute to Employee Engagement and analyze the level of Employee Engagement.
The Secondary Research was carried out by studying several research papers. A Questionnaire was designed with 25 Questions based on a revised model. A pilot study was conducted and findings were analyzed. The trends of the responses have been plotted and five factors that contribute to employee engagement have been derived. The categories of disagreement among the employees have been noted and recommendations have been made.
Sample Slides From Using Personality Trait Assessments For Talent Selection &...RV Rhodes LLC
These are a few slides from my presentation on how to utilize a personality trait assessment to enhance the talent selection and development process in any organization. The right talent plus the right development drives employee engagement and results.
Employee Engagement: What, Why, and HowSharon Xuereb
Describing employee engagement, which is crucial to successful organisation. Focussing also on why it is so important, and how to increase employee engagement in an organisation.
purpose of this article is to discuss workplace engagement. The word engagement has been used to refer to two different things in the HR literatures, personally and organizationally. Engagement from personal perspective is the Psychological state in which the person experiences the feeling of being engaged to something he loves, the feeling of being enthused, and the enjoyment. There are different models and definitions of workplace engagement, such as the definition by Bakkar et al. (2006).This paper highlights on the advantages and disadvantages of engagement.
Perhaps you’ve heard the words employee engagement
in the past. You may have even had conversations about
engagement. If you are like most, engagement gets pushed out of your mind by other more immediate needs. This is the case for most organizational leaders. Engagement all by itself is not a problem we business leaders are actively trying to solve. Sure, it is important, but we are busy focusing on the more tangible challenges in our businesses.
A new way to think about engagement is to understand employee engagement’s role in the challenges your business is facing today.
While you may not be specifically focused on engagement. You are, however, spending most of your time and energy solving specific problems and improving your organization.
But here’s the thing...employee engagement has a dramatic effect on every business challenge we face.
Library and Information Centers Professionals Engagement: An Antecedent of Jo...RHIMRJ Journal
Library and Information Centers are increasingly recognizing the value of employee engagement – encompassing
volunteerism and employee giving – in bringing benefits to society and meeting the objectives of the organizations. Libraries
put more emphasis on the employee engagement aspect of community involvement; they can realize even stronger results. A
successful employee engagement strategy helps create a community at the workplace and not just a workforce. When
employees are effectively and positively engaged with their organization, they form an emotional connection with the company.
This affects their attitude towards their colleagues and the company‘s clients and improves customer satisfaction and
organizational welfare. The paper focuses on how LIS employee engagement is an antecedent of job involvement and what
should a company do to make the employees engaged. This paper also highlights on the various methods that can be practiced
in organizations for engaging the employees in productive work and creating an atmosphere of cooperation and trust between
them. The paper attempts to do an analysis of employee engagement strategies adopted by the organization on the basis of the
widely accepted Ten Cs Model of Employee Engagement.
This is about Employee Relations leading to the fostering of Ownership Culture which is very much important for the growth & development of all organizations both vertically & horizontally.
Gallup reviewed data from 263 research studies across 192 organizations to determine the organizational outcomes of employee engagement. The results showed that having engaged employees consistently results in strong business benefit in all 9 indicators studied: customer loyalty/engagement, profitability, productivity, turnover, safety incidents, shrinkage, absenteeism, patient safety incidents, and quality (defects).
This presentation was given by Richard Baker, Senior Engagement & Communications Manager of London Midland and David MacLeod of the Engage for Success movement at a Hudson HR briefing on 4 Feb 14
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
A STUDY ON ORGANIZATION COMMITMENT AND JOB SATISFACTION IN SELECTED BUSINESS ...IAEME Publication
The purpose of this study is to analyze the relationship between job satisfaction and organizational commitment. Employees’ productivity is largely related to their level of job satisfaction and in fact, the turnover rate can be reduced with a higher level of organizational commitment. Therefore, it is important for an organization to study the relationships between these two variables. The database was collected from the organization through a well-structured questionnaire. The questionnaire consists of personal data, Questions related to the dimension organization commitment and job satisfaction in Selected BPOs in Tiruchirappalli. Hence the sample size for the study is 110 respondents by adopting Purposive sampling technique.
Effect of Employee Satisfaction on Intrapreneurship: An Analysis from Service...Muhammad Arslan
This paper seeks to investigate the relationship between employee satisfaction and intrapreneurship in the service
industry of Pakistan. In the competitive global environment, innovativeness in the products and services along
with new technology advancements is key for the success of firms. In existing firms, the new idea generation and
new business expansions in existing markets is a very crucial element. For achieving this objective,
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generation of ideas or self-renewal process and innovativeness in products/services and new business expansions
that all will ultimately lead organization toward the more productivity and firm growth and business
development. Survey based study has been done and the data has been collected through a survey Questionnaire.
Sample of the study is 150 employees from the service sector of Pakistan. To check the relationship between the
variables the multiple response method has been used. With the help of statistical software SPSS cross tabs
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the relationship between the employees along with remuneration, general satisfaction with the work and job
stability of the employee decide about the employee satisfaction. Employee satisfaction has a positive
relationship with the intrapreneurship.
Human Resource Management is an accession towards employee staffing which distinguishes peoples as a credit (human capital) whose existing financial worth sounds steady and whose expected appraisal can be appreciated with help of investment. Human Resource Management guides to manage an organization and its employees for the need to them to accord eloquently in the overall productivity of an organization. In the terms of a common man the management of workforce of any organization
is stated as Human Resource Management. The term Employee Engagement often cited as “Worker Engagement” is a theory of business management which implies the extent to which employees think, feel, and act in ways that represent high levels of commitment to their organization. Engaged employees are motivated to contribute 100% of their knowledge, skills, and abilities to help their organization succeed. They care deeply about their company, want to contribute to its success, and regularly have
peak experiences at work (Employee Involvement, 2013).
As part of Mercer's commitment to providing clients with research-based solutions, Mercer’s employee research group conducts a series of national studies around the globe, entitled What’s Working™.
These studies allow us to analyze national trends regarding employee perceptions and to identify the key drivers of employee engagement – by country and on a global basis.
Mercer: What's Working Research on Employee EngagementElizabeth Lupfer
As part of Mercer's commitment to providing clients with research-based solutions, Mercer’s employee research group conducts a series of national studies around the globe, entitled What’s Working™.
These studies allow us to analyze national trends regarding employee perceptions and to identify the key drivers of employee engagement – by country and on a global basis.
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Employee engagement
1. 1
WPS05
Employee Engagement
SIES College of Management Studies
Working Paper Series
The Working Paper Series would attempt to disseminate the findings of research in
specific areas and also to facilitate discussions and sharing of perspectives and
information about the identified areas. The papers carry the names of the authors and
should be cited accordingly. The views, findings, and interpretations expressed in this
paper are entirely those of the authors. They do not represent the views of SIESCOMS
and its management. These working papers would be available online at
www.siescoms.edu. No part of the paper can be reproduced in any form without the prior
permission of the author. However, they can be quoted by citing the reference.
2. 2
Working Paper 05/07
Employee Engagement
Nitin Vazirani
Dean in OB and HR
SIES College of Management Studies
Nerul
nitin@siescoms.edu
Abstract
Employee engagement is the level of commitment and involvement an employee has
towards their organization and its values. An engaged employee is aware of business
context, and works with colleagues to improve performance within the job for the benefit
of the organization. It is a positive attitude held by the employees towards the
organization and its values. The paper focuses on how employee engagement is an
antecedent of job involvement and what should company do to make the employees
engaged. The paper also looks at the Gallup 12 point questionnaire, twelve-question
survey that identifies strong feelings of employee engagement and the steps which shows
how to drive an engaged employee.
3. 3
Introduction
Engagement at work was conceptualized by Kahn, (1990) as the ‘harnessing of
organizational members’ selves to their work roles. In engagement, people employ and
express themselves physically, cognitively, and emotionally during role performances.
The second related construct to engagement in organizational behavior is the notion of
flow advanced by Csikszentmihalyi (1975, 1990). Csikzentmihalyi (1975) defines flow as
the ‘holistic sensation’ that, people feel when they act with total involvement. Flow is
the state in which there is little distinction between the self and environment. When
individuals are in Flow State little conscious control is necessary for their actions.
Employee engagement is the thus the level of commitment and involvement an employee
has towards their organization and its values. An engaged employee is aware of business
context, and works with colleagues to improve performance within the job for the benefit
of the organization. The organization must work to develop and nurture engagement,
which requires a two-way relationship between employer and employee.’ Thus Employee
engagement is a barometer that determines the association of a person with the
organization
Engagement is most closely associated with the existing construction of job involvement
(Brown 1996) and flow (Csikszentmihalyi, 1990). Job involvement is defined as ‘the
degree to which the job situation is central to the person and his or her identity (Lawler &
Hall, 1970). Kanungo (1982) maintained that job involvement is a ‘Cognitive or belief
state of Psychological identification. Job involvement is thought to depend on both need
saliency and the potential of a job to satisfy these needs. Thus job involvement results
form a cognitive judgment about the needs satisfying abilities of the job. Jobs in this view
are tied to one’s self image. Engagement differs from job in as it is concerned more with
how the individual employees his/her self during the performance of his / her job.
Furthermore engagement entails the active use of emotions. Finally engagement may be
thought of as an antecedent to job involvement in that individuals who experience deep
engagement in their roles should come to identify with their jobs.
4. 4
When Kahn talked about employee engagement he has given important to all three
aspects physically, cognitively and emotionally. Whereas in job satisfaction importance
has been more given to cognitive side.
HR practitioners believe that the engagement challenge has a lot to do with how
employee feels about the about work experience and how he or she is treated in the
organization. It has a lot to do with emotions which are fundamentally related to drive
bottom line success in a company. There will always be people who never give their best
efforts no matter how hard HR and line managers try to engage them. “But for the most
part employees want to commit to companies because doing so satisfies a powerful and a
basic need in connect with and contribute to something significant”.
Aspects of Employee Engagement
Three basic aspects of employee engagement according to the global studies are:-
• The employees and their own unique psychological make up and experience
• The employers and their ability to create the conditions that promote employee
engagement
• Interaction between employees at all levels.
Thus it is largely the organization’s responsibility to create an enviro nment and culture
conducive to this partnership, and a win-win equation.
Categories of Employee Engagement
According to the Gallup the Consulting organization there are there are different types of
people:-
Engaged--"Engaged" employees are builders. They want to know the desired
expectations for their role so they can meet and exceed them. They're naturally curious
about their company and their place in it. They perform at consistently high levels. They
want to use their talents and strengths at work every day. They work with passion and
they drive innovation and move their organization forward
5. 5
Not Engaged---Not-engaged employees tend to concentrate on tasks rather than the goals
and outcomes they are expected to accomplish. They want to be told what to do just so
they can do it and say they have finished. They focus on accomplishing tasks vs.
achieving an outcome. Employees who are not-engaged tend to feel their contributions
are being overlooked, and their potential is not being tapped. They often feel this way
because they don't have productive relationships with their managers or with their
coworkers.
Actively Disengaged--The "actively disengaged" employees are the "cave dwellers."
They're "Consistentlyagainst Virtually Everything." They're not just unhappy at work;
they're busy acting out their unhappiness.They sow seeds of negativity at every
opportunity. Every day, actively disengaged workers undermine what their engaged
coworkers accomplish. As workers increasingly rely on each other to generate products
and services, the problems and tensions that are fostered by actively disengaged workers
can cause great damage to an organization's functioning.
Importance of Engagement
Engagement is important for managers to cultivate given that disengagement or
alienation is central to the problem of workers’ lack of commitment and motivation
(Aktouf). Meaningless work is often associated with apathy and detachment from ones
works (Thomas and Velthouse). In such conditions, individuals are thought to be
estranged from their selves (Seeman, 1972) .Other Research using a different resource of
engagement (involvement and enthusiasm) has linked it to such variables as employee
turnover, customer satisfaction – loyalty, safety and to a lesser degree, productivity and
profitability criteria (Harter, Schnidt & Hayes, 2002).
6. 6
An organization’s capacity to manage employee engagement is closely related to its
ability to achieve high performance levels and superior business results. Some of the
advantages of Engaged employees are
• Engaged employees will stay with the company, be an advocate of the company
and its products and services, and contribute to bottom line business success.
• They will normally perform better and are more motivated.
• There is a significant link between employee engagement and profitability.
• They form an emotional connection with the company. This impacts their attitude
towards the company’s clients, and thereby improves customer satisfaction and
service levels
• It builds passion, commitment and alignment with the organization’s strategies
and goals
• Increases employees’ trust in the organization
• Creates a sense of loyalty in a competitive environment
• Provides a high-energy working environment
• Boosts business growth
• Makes the employees effective brand ambassadors for the company
A highly engaged employee will consistently deliver beyond expectations. In the
workplace research on employee engagement (Harter, Schmidt & Hayes, 2002) have
repeatedly asked employees ‘whether they have the opportunity to do what they do best
everyday’. While one in five employees strongly agree with this statement. Those work
units scoring higher on this perception have substantially higher performance.
Thus employee engagement is critical to any organization that seeks to retain valued
employees. The Watson Wyatt consulting companies has been proved that there is an
intrinsic link between employee engagement, customer loyalty, and profitability. As
organizations globalize and become more dependent on technology in a virtual working
environment, there is a greater need to connect and engage with employees to provide
them with an organizational ‘identity.’
7. 7
Factors Leading to Employee Engagement-
Studies have shown that there are some critical factors which lead to Employee
engagement. Some of them identified are
Career Development- Opportunities for Personal Development
Organizations with high levels of engagement provide employees with opportunities to
develop their abilities, learn new skills, acquire new knowledge and realise their
potential. When companies plan for the career paths of their employees and invest in
them in this way their people invest in them.
Career Development – Effective Management of Talent
Career development influences engagement for employees and retaining the most
talented employees and providing opportunities for personal development.
Feeling
valued
&
Involved
Career Development- Opportunities
for personal development
Career Development – Effective
Management of talent
Leadership- Clarity of company
values
Leadership – Respectful treatment
of employees
Leadership – Company’s standards
of ethical behavior
Empowerment
Image
Equal opportunities & fair treatment
Performance Appraisal
Pay & benefits
Health & Safety
Job satisfaction
Communication
Family friendliness
Co-operation
8. 8
Leadership- Clarity of Company Values
Employees need to feel that the core values for which their companies stand are
unambiguous and clear.
Leadership – Respectful Treatment of Employees
Successful organizations show respect for each employee’s qualities and contribution –
regardless of their job level.
Leadership – Company’s Standards of Ethical Behaviour
A company’s ethical stand ards also lead to engagement of an individual
Empowerment
Employees want to be involved in decisions that affect their work. The leaders of high-
engagement workplaces create a trustful and challenging environment, in which
employees are encouraged to dissent from the prevailing orthodoxy and to input and
innovate to move the organization forward.
Image
How much employees are prepared to endorse the products and services which their
company provides its customers depends largely on their perceptions of the quality of
those goods and services. High levels of employee engagement are inextricably linked
with high levels of customer engagement.
Other factors
Equal Opportunities and Fair Treatment
The employee engagement levels would be high if their bosses (superiors) provide equal
opportunities for growth and advancement to all the employees
Performance appraisal
Fair evaluation of an employee’s performance is an important criterion for determining
the level of employee engagement. The company which follows an appropriate
performance appraisal technique (which is transparent and not biased) will have high
levels of employee engagement.
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Pay and Benefits
The company should have a proper pay system so that the employees are motivated to
work in the organization. In order to boost his engagement levels the employees should
also be provided with certain benefits and compensations.
Health and Safety
Research indicates that the engagement levels are low if the employee does not feel
secure while working. Therefore every organization should adopt appropriate methods
and systems for the health and safety of their employees.
Job Satisfaction
Only a satisfied employee can become an engaged employee. Therefore it is very
essential for an organization to see to it that the job given to the employee matches his
career goals which will make him enjoy his work and he would ultimately be satisfied
with his job.
Communication
The company should follow the open door policy. There should be both upward and
downward communication with the use of appropriate communication channels in the
organization. If the employee is given a say in the decision making and has the right to be
heard by his boss than the engagement levels are likely to be high.
Family Friendliness
A person’s family life influences his wok life. When an employee realizes that the
organization is considering his family’s benefits also, he will have an emotional
attachment with the organization which leads to engagement
Co-operation
If the entire organization works together by helping each other i.e. all the employees as
well as the supervisors co-ordinate well than the employees will be engaged.
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How to measure Employee Engagement?
Gallup research consistently confirms that engaged work places compared with least
engaged are much more likely to have lower employee turnover, higher than average
customer loyalty, above average productivity and earnings. These are all good things that
prove that engaging and involving employees make good business sense and building
shareholder value. Negative workplace relationships may be a big part of why so many
employees are not engaged with their jobs.
Step I: Listen
The employer must listen to his employees and remember that this is a continuous
process. The information employee’s supply will provide direction . This is the only way
to identify their specific concerns. When leaders listen, employees respond by becoming
more engaged. This results in increased productivity and employee retention. Engaged
employees are much more likely to be satisfied in their positions, remain with the
company, be promoted, and strive for higher levels of performance.
Step II: Measure current level of employee engagement
Employee engagement needs to be measured at regular intervals in order to track its
contribution to the success of the organisation.
But measuring the engagement (feedback through surveys) without planning how to
handle the result can lead employees to disengage. It is therefore not enough to feel the
pulse—the action plan is just as essential.
Knowing the Degree in which Employees Are Engaged?
Employee engagement satisfaction surveys determine the current level of employee
engagement. A well-administered satisfaction survey will let us know at what level of
engagement the employees are operating. Customizable employee surveys will provide
with a starting point towards the efforts to optimize employee engagement.
The key to successful employee satisfaction surveys is to pay close attention to the
feedback from the staff. It is important that employee engagement is not viewed as a one-
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time action. Employee engagement should be a continuous process of measuring,
analyzing, defining and implementing.
The employee survey is a diagnostic tool of choice in the battle for the hearts of
employees. Studies of Gallup, Mercer, Hewitt and Watson Wyatt (consulting companies)
asked workers number of questions relating to their job satisfaction. Gallup being one of
oldest the consulting organisation {in conducting engagement survey} creates a feedback
system for employers that would identify and measure elements of worker engagement
most tide to the bottom line. Things such as sales, growth, productivity and customer
loyalty are all accessed. After Hundreds of focus group and thousands of interviews with
employees in a variety of industries, Gallup came up with Q. 12, a twelve-question
survey that identifies strong feelings of employee engagement. They have identified 12
questions that most effectively measure the links (the Gallup Q12).
1. Do you know what is expected of you at work?
2. Do you have the materials and equipment you need to do your work right?
3. At work, do you have the opportunity to do what you do best every day?
4. In the last seven days, have you received recognition or praise for doing good work?
5. Does your supervisor, or someone at work, seems to care about you as a person?
6. Is there someone at work who encourages your development?
7. At work, do your opinions seem to count?
8. Does the mission/purpose of your company make you feel your job is important?
9. Are your associates (fellow employees) committed to doing quality work?
10. Do you have a best friend at work?
11. In the last six months, has someone at work talked to you about your progress?
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12. In the last year, have you had opportunities at work to learn and grow?
The interpretation of the questionnaire and one of the companys engagement level is
summarized in the table below.
Some of the discussions which come from Gallup’s questions are:-
Know what is expected of me at work- employees should know exactly what is expected
of them. If expectations are unclear, employees will inevitably face frustration, and will
be open for other opportunities where they do know what's expected of them, and where
their contributions are measured and recognized.
Materials and equipment- Employees need the right tools and equipment to support their
skills, experience and talents & perform their jobs at an optimum level.
Do what I do best every day - Are your employees cast in the right roles? Knowing the
critical demands for every role is a key to ensuring that talents fit those demands.
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Supervisor/Someone at work cares -Managers must spend most of their time with their
most productive talent. Many managers give their greatest degree of attention to
employees who are falling behind. Talented, productive people crave time and attention
from their managers, and will leave your company if they have a weak relationship (or no
relationship) with their manager or supervisor.
Co-workers committed to quality.-Many companies arbitrarily put teams together without
considering that employees only psychologically commit to teams if they perceive their
team members will support their high level of commitment and performance. Talented
employees set high standards and depend upon those around them to support their growth
toward excellence.
Opportunities to learn and grow- The Company should create an environment that
encourages employees to drive towards innovation or to create better systems for more
productive results. Great managers always ask what skills and knowledge need to
accompany talent to result in the greatest outcome for each
As discussed the Gallup study Q12 is based on positive Psychology and emotions.
Having a best friend at work or receiving recognition every week makes you feel cared
for and proud respectively. If you want to keep recreating those positive emotions, then
you keep coming back to work.
So the Q. 12 measures engagement, and engagement is a positive emotional connection
to the work. Thus the mechanism of the broaden- and – build theories and the action
tendencies of positive emotions help in understanding why the Q. 12 has been so
powerful for Gallup in terms of predicting outcomes. Borden – and Build theory is about
evolutionary significance of positive emotions. Positive emotions are better observed
over the long haul. Their effects accumulate and compound overtime and the adaptive
benefits are evident from later, when people face new challenges. The Gallup research
has thus made a contribution in adding an additional ‘P’ to the 4 P’s of marketing i.e.
product, price, and promotion place and now people to the mix. In the combination of
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engaged employees, Gallup brings engaged customers to form the concept of human
sigma. These include customer engagement, loyalty and emotional attachment. Customer
engagement hierarchy, customer engagement scores and developing the culture of
engagement and customer focus. The Gallup Organization decided to initiate a multi-year
research project to try and define a great workplace - a great workplace was one where
employees were satisfied with their jobs and this thus helps to produce positive business
outcomes.
According to the study of Watson Wyatt, the service – profit chain establishes
relationship between profitability, customer loyalty and employee satisfaction, loyalty
and productivity. The links in the chain (which should be regarded as propositions) are as
follows: profit and growth are stimulated primarily by customer loyalty. Loyalty is a
direct result of customer’s satisfaction. Satisfaction is largely influenced by the services
provided to customers. Satisfied, loyal and productive employees create value.
Employee’s satisfaction inturn results primari ly from high quality support services and
policies that enable employees to deliver results to customers. While many organizations
are beginning to measure relationship between individual links in the service only a few
have related the links in the meaningful ways that can lead to comprehensive strategies
for achieving lasting competitive advantage of building employee engagement. In a study
of its seven telephone customer service centers (MCI found that there is a clear
relationship between employee’s perceptions of the quality of services and employee
engagement.
Step II1: - Identify the problem areas
Identify the problem areas to see which are the exact areas, which lead to disengaged
employees
Step IV: Taking action to improve employee engagement by acting upon the
problem areas
Nothing is more discouraging to employees than to be asked for their feedback and see
no movement toward resolution of their issues. Even the smallest actions taken to address
concerns will let the staff know how their input is valued. Feeling valued will boost
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morale, motivate and encourage future input. Taking action starts with listening to
employee feedback and a definitive action plan will need to be put in place finally.
.
Conclusion
Employee Engagement is the buzz word term for employee communication. It is a
positive attitude held by the employees towards the organization and its values. It is
rapidly gaining popularity, use and importance in the workplace and impacts
organizations in many ways.
Employee engagement emphasizes the importance of employee communication on the
success of a business. An organization should thus recognize employees, more than any
other variable, as powerful contributors to a company's competitive position.Therefore
employee engagement should be a continuous process of learning, improvement,
measurement and action.
We would hence conclude that raising and maintaining employee engagement lies in the
hands of an organization and requires a perfect blend of time, effort, commitment and
investment to craft a successful endeavor.
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