Gautam Ghosh discusses leveraging employee advocacy and creating a social organization. He focuses on engaging employees externally with customers and partners to build trust and knowledge sharing. The structure of engagement includes internal and external social interactions. Primary areas of focus are social media policy, education and training, and coaching senior executives on digital and social skills. Employees can build an employer's brand by being brand ambassadors and rating the organization's culture online. Challenges include ensuring the company brand is discussed and people are aware of culture and values. Future trends include more gamified onboarding using predictive analytics and communities to help new employees assimilate.