The document discusses the perspectives of an individual on education and work. It touches on how education provides structure but may not always lead to fulfilling work. While the individual was confident in their degree, they realize interviews test applied skills over content. They feel unsure about their talents and interests and not fully satisfied in their current role. The problem statement indicates this is a young professional who needs a career change to feel more useful to society.

1. EMPATHY & DEFINE
Empathy Map & Problem Statement

2. SAY
• Schooling provides structure, discipline and
the basic knowledge on which to build
interests
• Some form of education, no matter how
minimal and one’s mindset are required to be
creative/innovative
• Without any form of education, one would
need to work extra hard to fit into society
• Continue in education only if it connects you
with your interest in the long-run

3. SAY cont’d
• Survival is inherent in human nature
• In surviving, people might find themselves
engaged in activities that they would not
normally do
• I was confident about finding a job after school as
I graduated from a good degree with excellent
grades
• Interviews test skills and applied knowledge and
not what is taught in schools
• Job interviews are situational; they look more at
context than content

4. SAY cont’d
• Education has numerous facets: interacting with
people in the society is a form of education
• I am very good at my job and a high-flyer
• I am excited about solving problems
• I am not fascinated about my current job because it
doesn’t connect me with what I want to do
• I am not entirely sure what my talents are
• I am not at the right place considering where I hope to
be in the future
• Work could be fun or stressful depending on where
you find yourself and what you find yourself doing

5. SAY cont’d
• If you are proactive, you would enjoy working,
if you are reactive, you might not enjoy it
• I want to change the world as much as I want
to make money
• I am just going with the flow at the moment
• I am not sure what my unique selling point is
• I am not sure what skills I have got that people
would pay me for

6. THINK
• He thinks schooling is not the only path to
success and self-fulfilment but it is important
• Thinks basic education equips one with
survival skills
• Thinks he should be more than just an
employee
• Thinks one can understand the world better
by getting a grip on some form of education

7. THINK cont’d
• Doing a particular job for years can get boring,
tiring and monotonous
• Some sort of work change is essential
• Schooling is necessary but is too theoretical
and less practical
• Schooling is great but should be more
technical and exciting

8. FEEL
• Doesn’t see education as a definite means to a
fantastic end- it may or may not happen
• Not entirely satisfied with where he is at the
moment
• Feels education is necessary up to point
• Wants to be more creative/innovative
• Most people just need minimal education to
fuel their creative minds

9. FEEL cont’d.
• Education is not a do or die affair
• The school to work transition doesn’t work for
everyone
• Everyone should do what works for them
concerning schooling and working

10. DO
• Looked happy with his degree and grades and
how far he has come
• Had a big smile when he spoke about solving
problems and making money
• Looked downcast when he realized he was not
sure what people would pay him for
• Was deep in thoughts when asked what his
talents were
• Looked indifferent when he spoke about his
current job

11. PROBLEM STATEMENT
• A young, passionate, enterprising male with
excellent grades from a first degree and in a
well-paid job who NEEDS to change careers
BECAUSE he wants to be more useful to
society.