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empathy and define……..
rethinking school to work transitions
• ….well we’re a bit old for that
• ….so broadening slightly – thinking about
work and the challenges
• we are a part of a research, innovation and
learning team inside a global non profit –
attempting to catalyze and support new ideas,
new ways of doing, new things to do etc.
• We are small but our work is BIG 
the talking……
• An interview with an innovation advisor –
currently working globally – travelling all the
time meeting field teams, connecting, training
etc.
• The rest of the team is based in DC ….groan!
say…………………………………….
Confusion/frustrations
• If you keep running between things you aren’t being
creative – too busy doing other stuff
• I want to know what is coming next – what we will do
• We don’t take enough time to sit down and think about
what we are learning
• A lot of confusion
• I struggle with talking about ideas
• Distance is a challenge
• There are a million different projects
• I have a huge list where I collect the stuff but don’t have
time to go through it (info about new tools, ideas etc.)
say…………………………………….
I like 
• Different people we interact with individually – I
see small changes
• When I did a Tumblr for my Asia trip I loved it – I
had a lot of fun
• I love blogging
• I like challenges – I get bored easily
• We are actually changing the way the
organization is working
say…………………………………….
I plan and think
• When I am in DC I will take a day not to do
daily tasks – I will use the time to experiment
• We should have 1 day to do this – stop and
give ourselves the time
think………………………………………………
• Work load/priorities not clear/focused
• Not enough clear evidence of impact – feedback
on performance/work done
• Uncertain time is spent on best opportunities –
prioritization
• Lack of organization
• Not keeping up with the things we need to – new
developments, ides etc.
• Not enough guidance, support
feel…………………………………………….
• Frustrated
• Unsupported
• Impatient
• Guilty
• Disconnected
• Empowered to do what I want
• Overwhelmed
the problem statement………………
A needs to find a way to get the support she
needs to make good decisions to balance and
prioritize her activities because the are SO many
opportunities and SO many needs

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Empathy and define

  • 1.
  • 3. rethinking school to work transitions • ….well we’re a bit old for that • ….so broadening slightly – thinking about work and the challenges • we are a part of a research, innovation and learning team inside a global non profit – attempting to catalyze and support new ideas, new ways of doing, new things to do etc. • We are small but our work is BIG 
  • 4. the talking…… • An interview with an innovation advisor – currently working globally – travelling all the time meeting field teams, connecting, training etc. • The rest of the team is based in DC ….groan!
  • 5. say……………………………………. Confusion/frustrations • If you keep running between things you aren’t being creative – too busy doing other stuff • I want to know what is coming next – what we will do • We don’t take enough time to sit down and think about what we are learning • A lot of confusion • I struggle with talking about ideas • Distance is a challenge • There are a million different projects • I have a huge list where I collect the stuff but don’t have time to go through it (info about new tools, ideas etc.)
  • 6. say……………………………………. I like  • Different people we interact with individually – I see small changes • When I did a Tumblr for my Asia trip I loved it – I had a lot of fun • I love blogging • I like challenges – I get bored easily • We are actually changing the way the organization is working
  • 7. say……………………………………. I plan and think • When I am in DC I will take a day not to do daily tasks – I will use the time to experiment • We should have 1 day to do this – stop and give ourselves the time
  • 8. think……………………………………………… • Work load/priorities not clear/focused • Not enough clear evidence of impact – feedback on performance/work done • Uncertain time is spent on best opportunities – prioritization • Lack of organization • Not keeping up with the things we need to – new developments, ides etc. • Not enough guidance, support
  • 9. feel……………………………………………. • Frustrated • Unsupported • Impatient • Guilty • Disconnected • Empowered to do what I want • Overwhelmed
  • 10. the problem statement……………… A needs to find a way to get the support she needs to make good decisions to balance and prioritize her activities because the are SO many opportunities and SO many needs