The document is a resume for Emmett C. Armstrong seeking a position as a PC Technician or in Help Desk Support. It outlines his education including an Associate's Degree in Occupational Studies and current pursuit of a Network Systems Administration degree. It also details his computer skills and abilities such as installing and configuring various Windows operating systems, assembling computer systems, and troubleshooting hardware issues. His work experience includes roles as a tape and print operator and tape librarian/shipping and receiving/computer operator.

1. Emmett C. Armstrong
6111 Chimney Rock Road Apt 309
Houston, Texas 77081
Tel: 713-269-1128
Email: chucky3332@yahoo.com
OBJECTIVE
Seeking a PC Technician and/or Help Desk Support position within a progressive
organization that will use my education, skill set and career objectives to assist in information
technology and computer networking enhancements. Possess in-depth knowledge of computer
hardware and software installation and use complimented by excellent communication and
customer service skills.
EDUCATION
Microcomputer Technology Institute Houston, TX
 Associates Degree in Occupational Studies. GPA – 3.2
ITT Technical Institute Houston, TX
 Sept 2014 - Present
 Working to obtain an associate in Network Systems Administration
Computer Skills and Abilities
 Install, configure and maintain various Windows operating systems including
2000, XP, and NT
 Assemble personal computer systems including installation of motherboards, modems,
sound/video cards, networks cards, CD drives, floppy disks, circuit boards, memory and
related peripheral devices
 Wire accordingly for the installation of property management network systems
 Troubleshoot and replace faulty hardware including disk drives, network cards, hard
drives and peripherals
 Utilize Microsoft Office and Internet applications including Word, Excel, PowerPoint,
Access, Internet Explorer and Outlook
 Operating systems used Windows 3.1 through Windows 10, Dos Linux, Unix , O/S2
 Knowledge of Windows Server 2003, 2010, NT
 Experience building and maintaining a Local Area Network
 Demonstrate working knowledge of TCP/IP protocol
 Commissioned as a Notary Public – commission expires 08/02/2017.
 OSHA Compliant Forklift operator ID#: L801842 Expires 12/17/2016

2. Emmett C. Armstrong
6111 Chimney Rock Road Apt 309
Houston, Texas 77081
Tel: 713-269-1128
Email: chucky3332@yahoo.com
WORK Experience
Lead tape and print operator- Pomeroy/IBM January2014- Present 1st shift Houston, TX
 Preparing data to be shipped offsite for backup recovery. Submitting daily weekly and
monthly reports following established protocols. Learning new protocols and procedures
 Reports that will be put into production. Learning to operate new equipment as it
becomes available.
WesternGeco (Schlumberger) March 1990 – March 2013 All shifts Houston, TX
Tape Librarian / Shipping and Receiving / Computer Operator
 Duties included: Also shipping and receiving of tapes from internal and external clients
utilizing in town and out of town couriers (ex. FedEx, DHL and UPS). Prepared old
media for destruction. Inventory of office supplies, shipping supplies and income media
tapes.
 Hanging tapes to be loaded on the computer system.
 Configuring the system to run user jobs. Prioritizing user jobs to be run on the system.
Informing users when jobs had problems and how to correct them.
 Pulling tapes for jobs to be run by internal users when jobs were completed to return
tapes back to the correct slots in alpha –numeric racks.
 Changing the configuration of the tape library racks when called for.
 Labeling tapes to be used by the system.